Ola Cabs / ANI Technologies Complaints & Reviews

Address: Pune, Maharashtra

Website: ola

The driver in ola was very rude and i had an ola share from lohegaon to katraj the person dropped me in front of a dumpyard and said me that the location in ola app is saying that i entered this location...wow
my appartment was 100 m away from that dumpyard and the driver refused to take me and when i called the customer care they asked me to pay for the trip and said that if i wanted to move further from that dumpyard i have to book another ride or take an auto

OSN[protected]

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Address: Bangalore, Karnataka, 560075

We are coming from bangalore to kolkata . And we had taken ola cab of mr. Santu vide CRN No. CRN[protected] on Friday morning dt. 04.11.16.
While coming outside the parking . He said that parking chrge 100 rs. to be paid by customer.
So we paid the money. After checking the bill we noticed that driver had taken 100 rs. Extra
And i am thicking he has taken diffrent longest route to reach hawarh railway station.
Please take necessary action and confirm the same to me.
My contact no. [protected]

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Address: Mumbai City, Maharashtra, 400005

Website: www.olacabs.com

Today, i had booked an ola cab from colaba bus station to peter dias road, bandra west vide crn no.[protected] and traveled through mini - grey wagonr upgraded from micro - left colaba at 1.10pm and reached bandra at 2.17pm since it was a saturday afternoon and the traffic was normal. The total distance is around 21 kms; however, since the driver had switched off the gps, he missed the turn and we had to take a circuitous route resulting in an additional 2-3 km. However, i was shocked when i reached my destination and found that it was showing 49.2km (Which is impossible) and i was over-charged an amount of rs.639/- whereas before i started the journey, the fare estimate showed rs.255-300. I have been regularly traveling from colaba to bandra by ola and if you check the records my fare has been around rs.255/- when there is normal traffic. Please urgently look into this matter and arrange to credit the excess amount charged from me at the earliest, failing which i will have no option but to raise the issue at the appropriate levels.

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Address: Bangalore, Karnataka, 560034

I travelled by Ola cab number KA 03 AB 9882 on 4/11/16. The driver collected cash saying that it was showing a necessity for cash payment. This was followed by debit from my ola account on terminating the ride
This is a double chare, and is unethical
Further, i was led to believe that the ola payment did not go through

I want ola to resolve this issue because it is the informal employer of these cab drivers and the company is responsible for such misadventures

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: OLAcab.com

I am not a regular OLA user, its not even one ride per month which i take, still on 1st of Nov when i tried using OLA for sharing cab, the app was showing a pop up continously for choosing Ola share pass option, not allowing me to choose a ride now option for sharing cab. As i had to take a ride i had not option but to pay that extra rs.149. After paying only it allowed me to opt for a share cab. After subscribing i realized i have wasted my money but by the time i realized my cab came and i have to avail a cab. then it was not allowing me to cancel.

Its a trap i[censored] avail one ride they will not allow yu to cancel. i wrote a mail raised my concern to cancel the subscription but OLA team simply rejected the request and have been asking from simple request to give my money back after adjusting but OLA team is giving simple lame answer that we cant help, its not as per our terms and conditions. this is simply cheating and a shrewd way to make money. its not at all acceptable if a company is making money in this manner.

Return my money.

Cancel my share pass refund my money.

Regards,

Anshuki Gupta
[protected]

Nov 05, 2016

Updated by Anshuki Gupta i am not a regular OLA user, its not even one ride per month which i take, still on 1st of Nov when i tried using OLA for sharing cab, the app was showing a pop up continously for choosing Ola share pass option, not allowing me to choose a ride now option for sharing cab. As i had to take a ride i had not option but to pay that extra rs.149. After paying only it allowed me to opt for a share cab. After subscribing i realized i have wasted my money but by the time i realized my cab came and i have to avail a cab. then it was not allowing me to cancel.

Its a trap i[censored] avail one ride they will not allow yu to cancel. i wrote a mail raised my concern to cancel the subscription but OLA team simply rejected the request and have been asking from simple request to give my money back after adjusting but OLA team is giving simple lame answer that we cant help, its not as per our terms and conditions. this is simply cheating and a shrewd way to make money. its not at all acceptable if a company is making money in this manner.

Return my money.

Cancel my share pass refund my money.

Regards,

Anshuki Gupta
[protected]

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Address: Mumbai City, Maharashtra, 400004

Website: www.olacabs.com

I took ola today from chatrapati shivaji airport at 6 am to khetwadi mumbai -4
While in the cab i used my phone but when i reached home my phone was not with me that means i forgot my phone in cab when i called the driver he told the phone is not in the cab. This is really not good the phone was of 28000. I have also filed a complaint regarding my phone lost. The driver details
Brijesh
Mh 03 ch0371
Wagonr
[protected]

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R

Ruchi9

Jan 15, 2017

Ola Cabs — I lost my oneplus three (mobile) costing 28000

Ruchi Sharma on Jan 13, 2017 Submit a Complaint
I took ola today from Andheri(E) Seepz gate no.3 to Goregaon East Mumbai.
While in the cab i used my phone but when i reached home my phone was not with me that means i forgot my phone in cab when i called the driver his phone was switched off. When I tried calling my number, even my number was switched off.As it happened during late night, I was not able to take any action as all my contacts were in my phone which was with the OLA cab driver. When I called OLA customer support and asked them to provide me driver's address and the last booking he took that night, they refused to provide me the details except nis mobile number.When I called driver next morning, he said that he did not see any mobile in his car.I am very much sure that he is having my mobile which he immediately switched off and he switched off his mobile as well that night.

Driver details:
Mohd Raza
Mini - Silver WagonR
Upgraded from Micro
[protected]

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Address: Krishna, Andhra Pradesh, 520010

Website: Ola

I booked a cab from Vijayawada to Vuyyuru, around 20km away. I know it is away from city, so tried to book outstation cab. But ola said it is not outstation.
I needed a cab urgently to go to hospital, and booked regular cab. Drivers say that it is outstation and denied ride. They say Ola does like this only accepting whatever drive comes by. I was in such a critical situation trying to book ola cabs, and everyone said the same thing.
Then, why the hell did ola accept and confirm my booking? Don't they care about customer emergency and act? This is so frustrating. Please coordinate with the drivers and accept bookings. Don't make us fools in front of them. 5 bookings were cancelled by drivers in span of 10-15 min. If you don't have even that minimal coordination with the driver, why the hell is this app for..!! Pity Ola..
Most believed and trusted cab till today.

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Address: Bangalore, Karnataka, 560084

Hello,

I booked a cab last evening in Bangalore from Pillana Garden to Kalasipalya.. Amount has been deducted from my Ola money and driver said the amount has not been paid n said us to pay.. Please reimburse the cash 204 or let me know where to raise this complaint

Driver name -
Shashidhar ([protected] Silver Indica KA02AC5316.

Regards
Arathi

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Address: Kolkata, West Bengal, 700033

Hi,
I booked a Ola Mini on 4th Nov night. The CRN number is as follows : CRN[protected]. It was a very short trip and I was charged Rs 122. This is not done. Please reply me back at susnato.[protected]@gmaail.com

The ride was of 3.1km distance and this is unfair to charge soo much to your regular customer. I expect to get a reply to the above mentioned email address.

Regards
Susnato

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Address: New Delhi, Delhi, 110018

Website: ola

Hi,
OLA driver named - Deepak Kumar (Contact No [protected]). At new Delhi Railway station. He asked me to locate him and I was on call for around 4 minutes 12 sec but I could not locate him as he was trying to fool me by telling his wrong location. please track his call at 22.30pm. This irritated me and I got angry to him. then he started abusing me like a non-sense creature. He said - "Tu chup kar aur request cancel kar".
WORST EXPERIENCE WITH OLA !!!

Please contact me and get hold of this driver before this drivers talks such nonsense and unprofessionally with other ola users.

Thanks,
Customer.

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Address: Gurgaon, Haryana, 201010

Website: Ola. In

Dear ola
I m very disappointed about this ride. In this ride u have charge so much beyond my expectations and also i m not satisfied your ola cab. And in future i will never ride in your ola cab i think uber is much better than your ola. To just make fool to people with your ola cab. In fact ola cab plz close your service to make fool the customer. I will never recommend to my friends and colleagues to use the service of ola cab no fraud cab... Very pathetic service.
Thanks...

Abhishek saxena
[protected]

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Address: Bangalore, Karnataka, 560066

Website: Www.olacabs.com

I have taken ola share to ride bck home frm office today like everyday OSN[protected] name of driver-Ramesh M (mobile no [protected]) in a White Indica KA02AA2949 with OSN[protected]. He dropped me in the middle of the trip at the entrance of a dark 1km lane and said since there has not been any other share passenger booking he had to travel so far fr one passenger he will not go any further. I requested him but he refused to go and closed the trip. I started walking the lane and a person on bike came from behind and tried snatching my laptop bag. But unable to do so as it ws a bagpack he went away. Is the safety of the female passenger of no concern to these service providers. I raised a complaint on ola customer care(complaint no #[protected] Unprofessional conduct )they closed it saying that necessary actions will be taken. Is this the only response we expect from ola cabs. I seriously want a disciplinary action to be taken against the driver and most olacabs. What if the snatcher had done something grose rather than just tryin to snatch my bag. Who is to be help responsible for this.

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Address: New Delhi, Delhi, 110085

Complaint is regarding your cab registeration number dl 1r ta 4914 hyundai xcent and name of driver is vinay kumar

he dont have manners how to talk with the costumer and he also dont have much driving skills he dont drive car carefully and also dont know the manners about how to deal with a customer

i need a serious and effective reply regarding this complaint as soon as possible

email - sourabh.Mehra.[protected]@gmail.Com

contact number - [protected]

my name is - sourabh from delhi

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S

SUNNY TOURIST

from Gurgaon, Haryana

Nov 4, 2016

These drivers are not also having proper licence, you should ask for their licence they would be fake or issued out of NCR region, OLA & UBER are making road traffic in delhi horrible & e-rickshaw is a misery. People in India fall prey to these stupid companies just for cheaper fair, how many lives been lost to due negligent driving o[censored]BER & OLA. We people need to shift to public transport & only then things will change. OLA & UBER should be avoided in any case i suggest for your own safety.

Good Luck

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I am rahul kumar sharma from noida and my car number is up 13 at 2275. I saw today that you reverse my incentives and showing that there is fraud. I am telling you that there is no fraud and you can cross check to call the customers. We are our work very honesty and you are telling that we are doing fraud. I want to know the procedure to check the fraud duty and if after cross check from the customer if you will prove that there is any fraud duty so i will reverse my whole incentive till today. Otherwise i will take legal action against your process in the court. Please do not do anything without cross check. Please look on this as soon as possible.
I will wait for your reply.

Regards,
Rahul kumar sharma
[protected]

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Address: 411043

Website: www.olacabs.com

I had booked an Ola outstation ride from Pune to Mumbai & back to Pune, was a 1 day trip on Nov 1. However when I reached Pune, the driver wasn't able to end the trip, it was a problem with Ola app or server. So the driver demanded me Rs. 4500/- which I paid to him as I was unable to rech Ola customer care. Trip is still ongoing as of 4th Nov 2016.

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Address: Bangalore, Karnataka, 560068

Website: www.olacabs.com

I have booked a cab in ola on 28th october from bangalore airport to shesadripuram police station after ride complete, driver took the fare and same time my ola amount has been debited. I called to the ola customer care they told that they can't reverse the amount till the time cab driver was left from my place and when i called to the cab driver he is not picking my call.

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Address: Mumbai City, Maharashtra, 400071

On 31st Oct I booked an Ola ride from Hoskote bus stand in Bangalore to the airport. The fare estimate showed 310-340Rs for Ola micro. ( Uber had only UberX in that area and showed an estimate of Rs.600). I went ahead and booked Ola micro and when I got off at the airport - the bill was Rs.1019 for the 44.5 kms ride.

I was rushing, hence paid up and left. Later went through the rate card and realised that for airport drop in Bangalore, the min fare is 499 for first 25Kms! Why didn't this reflect in the fare estimate, when the destination was already mentioned??! Why wasn't the fixed rate highlighted while booking?
Ola is clearly fooling customers! Ola is clearly expensive as compared to other cab providers but they manage to mask the costs with offers and free rides, fooling customers. I had stopped using Ola for a few months, but made the mistake of booking this airport ride again! Quite obvious - when I called their customer support - they started explaining their rate card and said that is what it is.

More than the money, it's the cheated feeling that ruins my experience with Ola!

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I booked a ola cab today at 1:48 pm mini CRN[protected] from noida sector 19 to lajpat l block. I had already paid by ola wallet but the driver kept insisting that it has not reflected on his app and he demanded money from me in cash.despite my repeatrd attempts he kept harassing me and i finally paid him Rs 236 in cash. Now the minute he drove off it reflected on my app that the same amount has also been deducted from my ola wallet. This is a complete rip off!

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Address: Chennai, Tamil Nadu

When I was in Chennai in the last month I had booked OLA cab. The driver called in me to inform me that he is coming but for next 30 minutes he is not seen. When I called at his number he said trip is over and he got a arecepit of my acknowledgement of Rs 125/- How it is possible . Thereafter I booked OLA cabs but response was poor and somehow I felt OLA is a failure in Chennai as many criminals are on the payrolls of OLA. Fourth and final OLA cab fellow was demanding cash insted of card and he is ready to fight with the customers. Can you please lookinto these problems and correct the sameor please discontinue the service in the states where you cannot give clean services. Nochur sreeniwasan

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Address: New Delhi, Delhi, 110091

Website: www.olacabs.com

I book OLA share for my mother on daily basis. Yesterday (2 Nov 2016), when I booked OLA share from my OLA SHARE PASS, the fare was 80 from my home to my mother's office. For the same route and exact same share pass, the fare charged to me was 102. The difference in distance in the map and invoice was about 4.9 kms which is impossible because everyday the distance charged between my home and office is about 11 kms. When I called up OLA, the employee POONAM DEVI spoke rudely and misbehaved on question of logic. She went ahead and abused and in fact asked me to not use OLA and now that I have, she said it is my [censored]#* problem. She also said that they can't share the reasoning behind the difference in tariff over mail as that is against their policy (which in other words means that they know it is unfair and they can't document it). She was very brash and abusive to talk to.

Nov 03, 2016

Updated by nipunmittal Despite repeated tickets and twitter complaints to OLA, the abusive brand and its employee was unapologetic to me. The issue is not as much of overcharge as of the illogical reasoning behind the overcharge. Also, the GPS even when directed by Google Maps can never give a deflection of 4.9 kms under any circumstances. Further, the abusive behavior by POONAM DEVI was avoidable and her instance on not documenting the reasoning is questionable on the ethics of the company. OLA APPEARS TO BE A DISHONEST BRAND SPECIALLY WHEN ITS EMPLOYEES PRACTICE SUCH FRAUDULENT BEHAVIOR.

Ola Cabs / ANI Technologies Complaints & Reviews

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Ola Cabs / ANI Technologies reviews & complaints page 323

Ola share driver stopped ride midway

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Cab driver has taken extra money

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Overcharging by showing extra kms

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Extra billing - both cash and ola money

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Shared Pass

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I lost my oneplus three (mobile) costing 28000

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Drive denied by drivers

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Ola money deducted and paid cash

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Unbelievable amount charged

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Ola Driver abused me on phone !!

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Cheated in ride

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Driver dropped in the middle of trip

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Bad ride experience with your driver

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Penalty for invalid booking of 23rd october 2016

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Very poor service, ride ongoing for 4+ days

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Ola cheating people

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Ola Rate Card and Fare Estimates

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Ola cab fare

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OLA drivers are criminals especially in chennai

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Misbehavior by ola employee - poonam devi

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