Ola Cabs / ANI Technologies Complaints & Reviews

Address: New Delhi, Delhi, 110085

Website: Ola

Hello,

This is to bring to your kind notice that me and my family hired OLA Cab on November 4, 2016 from RKPuram Sec-9 to Rohini Sec-6 which is just 21/22 Kms distance. OLA Cabs charged us Rs. 1113/- vide their invoice no. CRN[protected]. And the invoice says, the distance as 40.3 Kms. I request you to take up the matter and rectify this.

regards,

Anuja Varghese

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Address: 600043

Website: OLA Cab

Hi Team,

I got a mail from OLA on 100% cash back for the ride on 28th Sep 2016, but I got only Rs.50 cash back.
After complaint they responded as "Due to technical issues, the terms and conditions are not shared correctly in mail". So, i asked due to OLA fault, i can't bear the loss.
After a long follow up, one supervisor just called me on 7th Nov 2016 to say that, they can’t do anything on this refund.
Also finally he said as “Due to OLA process fault, whatever frustration I have faced, all this is due to my problem only.

Please check and do the needful immediately.

Regards,
K.Ram Narayan Patro
Cell: [protected]

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Address: 500082

I had booked a cab in kolkatta on the 6th of sunday 2016 at 17.10 hrs to be dropped to the airport on the 7th of november 2016 at 5.30 am to the airport. Crn no[protected].

Arround 5.17 in the morning i get a msg from ola that no cabs are available, i need to try again.

As we were travelling with the family we had a lot of luggage and when we contacted the hotel travel desk, they said that even they had no cabs. By great difficulty i could get a local taxi from outside and we had to fit in it with all the luggage . Idris vali(cell[protected]

Nov 08, 2016

Updated by idris vali had booked a cab in kolkatta on the 6th of sunday 2016 at 17.10 hrs to be dropped to the airport on the 7th of november 2016 at 5.30 am to the airport. Crn no[protected].

Arround 5.17 in the morning i get a msg from ola that no cabs are available, i need to try again.

As we were travelling with the family we had a lot of luggage and when we contacted the hotel travel desk, they said that even they had no cabs. By great difficulty i could get a local taxi from outside and we had to fit in it with all the luggage . Idris vali(cell[protected]

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Website: Consumer Complaints

On 6th nov 16, i booked ola cab from t.Nagar to tambaram. And it was confirmed at 12.09. I called the driver at 12.09, 12.10, and 12.11 but driver declined to pick me. So i cancelled and booked another ola and he picked me at 12.16.

I paid rs.306 [ paid 310 due to no change]. But ola bill mailed to my email was rs.281/ . Ola message at 12.16 says rs.25 cancellation fee . Which was included in the ride without my knowledge. This is very unbecoming of ola cab and unfair trade practice.

On complaint, ola support says cock and bull story [ under the disguise of system working] and asked me to claim refund. I refused to claim by myself and asked the ola support to credit rs.25/- themselves for my next ride; as ola added cancellation fees in the ride without my knowledge, ola must credit themselves the excess amount collected, on my complaint.

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Address: New Delhi, Delhi, 110042

Website: Ola

I booked a cab for my uncle. The fair was Rs 326, but driver charged Rs 350. When I asked my uncle. He told me that he took 350, when I checked my bill it was Rs 326. I called up the driver back. He said I didn't not have change. How can he charge with out asking me or my uncle. When I asked for the remaining balance, he said to come to Rohini sector 11 to take the balance. Why should I go to 3 KM away to take the balance. I want to make you listen to the recording.

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Address: Mumbai City, Maharashtra, 400004

Website: www.olacabs.com

I booked ola and i left my mobile there in ola cabs and now ola driver is telling me that i don t have the mobile and he also told me that maybe some customer has taken the mobile so first of all i filed an complain of mobile lost the police told me that it will take 1 month approximately they should track my cell on that current day or next day . My father told me that he will not buy me a new cell phone as the phone was too costly and i request mumbai police to find my mobile as soon as possible.Ola people did not give me the details of the next passenger who sat in the car
if any other details are needed please inform me on [protected] my mom number
i m jeet chandan

these are the driver details below mentioned

brijesh
mh 03 ch0371
wagonr
[protected]

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Address: Bangalore, Karnataka, 560064

I have booked the cab 7/Nov/2016 at 7 AM from Kogilu cross, BB Road, Yelahanka to BIA (Bangalore International Airport). They have charged me Rs.694/- (six hundread ninty fourrupees) for 19.5KM distance.
It is totally unfair and they are exploiting the customer. I have booked the Micra cab while booking it and i did not get any information on the charges applicable more than double. Usually it should be around Rs.250/- to Rs.350/- charged. Please book the case on the OLA and take action against the OLA company.
Booking details : CRN[protected]

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S

Shashank131086

Nov 7, 2016

OSN[protected], fare shown while booking 203/-, on boarding the cab it showed 319/- adding rounding off amount 116 rupees.
If this is not resolved and explained OLA will lose a customer to Uber.
I need a refund.
[protected]

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Address: 560100

Website: Ola Cabs

Hello,
I frequently travel by ola.I have noticed many times that drivers are taking more money than actual charges by not returning changes.this thing now happening everytime whenever I travel by ola. Whenever you travel no matter weather it is day or night they say they do not have change.sometime it is acceptable that driver may not have 10/20 rs change, so we can consider it.but now this became a regular practice for driver to say "I have no change".Few days back I traveled from airport to my place at afternoon, it was 570 rs, I paid 600rs, he said I do not have change, I had to pay extra 30rs. Now how can you expect that passenger will always carry plenty of 10, 20, 50 rs note to pay exact amount.And this is not acceptable when you are travelling frequently and everytime you are paying extra 20rs, 30rs, which has no record.The company knows that you are paying only the chargeable amount but in actual you are paying more.I request ola service to see onto this matter.

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S

Sanjeev kr Tiwari

from Ahmedabad, Gujarat

Nov 7, 2016

Dear

How can you change ride charges in between a ride that too 2 times ? I have booked micro with Rs 6 / km and got only 20 km @ Rs 6 and then Rs 12 for next 17.9 km. It must be informed in prior, I might have seen other option.
If I do not get reply, I will believe it is intentionally done and from next time I surely will opt other cab.

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Jellygirl

from Mumbai, Maharashtra

Nov 7, 2016

I left a package inside an ola cab, but upon calling the contact number I couldn't connect. That package had an important item in it. I would like to retrieve the package. The name of the driver was Mohammad Arif and the CRN NO. is[protected].

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Address: Bangalore, Karnataka, 560024

Hi
I have just travelled from orion mall to kempapura hebbal, it's only 11 km. I am everyday traveling on same route because my office is there. Everyday i am spending approx rs.150/-.
But today the fare is very high. I am very disappointed not satisfied from your services.
This is second time the same fare incidence happens with me. For earlier i had raised complaint before 4 months but i didn't get any solution.
Expect a quick response from your end.

Thanks and regards
Praveen saxena
[protected]

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Milan Kamilya

from Mumbai, Maharashtra

Nov 7, 2016

They charged me too much round off price. I want my money back.

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Address: Kolkata, West Bengal, 700005

Website: www.olacabs.com/info/faqs#Bookings

I have booked one cab at 12.26 PM today.I was allotted one cab no WB23C8803. My CRN No was[protected] & driver's name was Mr Dilip Das.It was shown one min from my pick up location.But after waiting for 10 min I contacted the driver Mr Das by phone.It was found that he was waiting near the same location at the time of booking.He told that he has reached the pick up place.But it was 0.5 KM from the pick up location.He was reluctant to come to the pick up location & insisted me to cancel the trip.I was waiting with my 83 years old mother.So I have no other option but to cancel the trip & to arrange for other option to reach my destination.So I have to suffer in spite of my confirmed booking.
Sir this type o[censored]nexpected poor service is not good for your reputation.Kindly look into the matter so that this type of incident do not happen in the future.

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Address: 560004

I booked a ola share ride OSN[protected].
The driver stopped my rife midway and then charged extra rs. 60 above what i had already given him.
Raju K M ([protected]) is on the way to your location in a White Indica KA50A3441. You are paying Rs. 106 for this ride. Once you board the cab please share OSN[protected] with driver to start trip.
Name of driver raju km
Vehicle number KA05AF2325
Kindly issue the refund as early as possible

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Address: Pune, Maharashtra

Website: ola

The driver in ola was very rude and i had an ola share from lohegaon to katraj the person dropped me in front of a dumpyard and said me that the location in ola app is saying that i entered this location...wow
my appartment was 100 m away from that dumpyard and the driver refused to take me and when i called the customer care they asked me to pay for the trip and said that if i wanted to move further from that dumpyard i have to book another ride or take an auto

OSN[protected]

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Address: Bangalore, Karnataka, 560075

We are coming from bangalore to kolkata . And we had taken ola cab of mr. Santu vide CRN No. CRN[protected] on Friday morning dt. 04.11.16.
While coming outside the parking . He said that parking chrge 100 rs. to be paid by customer.
So we paid the money. After checking the bill we noticed that driver had taken 100 rs. Extra
And i am thicking he has taken diffrent longest route to reach hawarh railway station.
Please take necessary action and confirm the same to me.
My contact no. [protected]

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Address: Mumbai City, Maharashtra, 400005

Website: www.olacabs.com

Today, i had booked an ola cab from colaba bus station to peter dias road, bandra west vide crn no.[protected] and traveled through mini - grey wagonr upgraded from micro - left colaba at 1.10pm and reached bandra at 2.17pm since it was a saturday afternoon and the traffic was normal. The total distance is around 21 kms; however, since the driver had switched off the gps, he missed the turn and we had to take a circuitous route resulting in an additional 2-3 km. However, i was shocked when i reached my destination and found that it was showing 49.2km (Which is impossible) and i was over-charged an amount of rs.639/- whereas before i started the journey, the fare estimate showed rs.255-300. I have been regularly traveling from colaba to bandra by ola and if you check the records my fare has been around rs.255/- when there is normal traffic. Please urgently look into this matter and arrange to credit the excess amount charged from me at the earliest, failing which i will have no option but to raise the issue at the appropriate levels.

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Address: Bangalore, Karnataka, 560034

I travelled by Ola cab number KA 03 AB 9882 on 4/11/16. The driver collected cash saying that it was showing a necessity for cash payment. This was followed by debit from my ola account on terminating the ride
This is a double chare, and is unethical
Further, i was led to believe that the ola payment did not go through

I want ola to resolve this issue because it is the informal employer of these cab drivers and the company is responsible for such misadventures

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: OLAcab.com

I am not a regular OLA user, its not even one ride per month which i take, still on 1st of Nov when i tried using OLA for sharing cab, the app was showing a pop up continously for choosing Ola share pass option, not allowing me to choose a ride now option for sharing cab. As i had to take a ride i had not option but to pay that extra rs.149. After paying only it allowed me to opt for a share cab. After subscribing i realized i have wasted my money but by the time i realized my cab came and i have to avail a cab. then it was not allowing me to cancel.

Its a trap i[censored] avail one ride they will not allow yu to cancel. i wrote a mail raised my concern to cancel the subscription but OLA team simply rejected the request and have been asking from simple request to give my money back after adjusting but OLA team is giving simple lame answer that we cant help, its not as per our terms and conditions. this is simply cheating and a shrewd way to make money. its not at all acceptable if a company is making money in this manner.

Return my money.

Cancel my share pass refund my money.

Regards,

Anshuki Gupta
[protected]

Nov 05, 2016

Updated by Anshuki Gupta i am not a regular OLA user, its not even one ride per month which i take, still on 1st of Nov when i tried using OLA for sharing cab, the app was showing a pop up continously for choosing Ola share pass option, not allowing me to choose a ride now option for sharing cab. As i had to take a ride i had not option but to pay that extra rs.149. After paying only it allowed me to opt for a share cab. After subscribing i realized i have wasted my money but by the time i realized my cab came and i have to avail a cab. then it was not allowing me to cancel.

Its a trap i[censored] avail one ride they will not allow yu to cancel. i wrote a mail raised my concern to cancel the subscription but OLA team simply rejected the request and have been asking from simple request to give my money back after adjusting but OLA team is giving simple lame answer that we cant help, its not as per our terms and conditions. this is simply cheating and a shrewd way to make money. its not at all acceptable if a company is making money in this manner.

Return my money.

Cancel my share pass refund my money.

Regards,

Anshuki Gupta
[protected]

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Address: Mumbai City, Maharashtra, 400004

Website: www.olacabs.com

I took ola today from chatrapati shivaji airport at 6 am to khetwadi mumbai -4
While in the cab i used my phone but when i reached home my phone was not with me that means i forgot my phone in cab when i called the driver he told the phone is not in the cab. This is really not good the phone was of 28000. I have also filed a complaint regarding my phone lost. The driver details
Brijesh
Mh 03 ch0371
Wagonr
[protected]

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R

Ruchi9

Jan 15, 2017

Ola Cabs — I lost my oneplus three (mobile) costing 28000

Ruchi Sharma on Jan 13, 2017 Submit a Complaint
I took ola today from Andheri(E) Seepz gate no.3 to Goregaon East Mumbai.
While in the cab i used my phone but when i reached home my phone was not with me that means i forgot my phone in cab when i called the driver his phone was switched off. When I tried calling my number, even my number was switched off.As it happened during late night, I was not able to take any action as all my contacts were in my phone which was with the OLA cab driver. When I called OLA customer support and asked them to provide me driver's address and the last booking he took that night, they refused to provide me the details except nis mobile number.When I called driver next morning, he said that he did not see any mobile in his car.I am very much sure that he is having my mobile which he immediately switched off and he switched off his mobile as well that night.

Driver details:
Mohd Raza
Mini - Silver WagonR
Upgraded from Micro
[protected]

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Address: Krishna, Andhra Pradesh, 520010

Website: Ola

I booked a cab from Vijayawada to Vuyyuru, around 20km away. I know it is away from city, so tried to book outstation cab. But ola said it is not outstation.
I needed a cab urgently to go to hospital, and booked regular cab. Drivers say that it is outstation and denied ride. They say Ola does like this only accepting whatever drive comes by. I was in such a critical situation trying to book ola cabs, and everyone said the same thing.
Then, why the hell did ola accept and confirm my booking? Don't they care about customer emergency and act? This is so frustrating. Please coordinate with the drivers and accept bookings. Don't make us fools in front of them. 5 bookings were cancelled by drivers in span of 10-15 min. If you don't have even that minimal coordination with the driver, why the hell is this app for..!! Pity Ola..
Most believed and trusted cab till today.

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Address: Bangalore, Karnataka, 560084

Hello,

I booked a cab last evening in Bangalore from Pillana Garden to Kalasipalya.. Amount has been deducted from my Ola money and driver said the amount has not been paid n said us to pay.. Please reimburse the cash 204 or let me know where to raise this complaint

Driver name -
Shashidhar ([protected] Silver Indica KA02AC5316.

Regards
Arathi

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Address: Kolkata, West Bengal, 700033

Hi,
I booked a Ola Mini on 4th Nov night. The CRN number is as follows : CRN[protected]. It was a very short trip and I was charged Rs 122. This is not done. Please reply me back at susnato.[protected]@gmaail.com

The ride was of 3.1km distance and this is unfair to charge soo much to your regular customer. I expect to get a reply to the above mentioned email address.

Regards
Susnato

Ola Cabs / ANI Technologies Complaints & Reviews

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Ola Cabs / ANI Technologies reviews & complaints page 323

Overcharges

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Cashback not received as per email sent by ola

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Cab cancelled in last moment

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Ola cab extra charges

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Driver complaint

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One plus three lost

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Fare charge more than double

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Regarding Change issue

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Fare charges very high crn 448338031

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Harassment by your driver .

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Overcharged

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Ola share driver stopped ride midway

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Cab driver has taken extra money

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Overcharging by showing extra kms

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Extra billing - both cash and ola money

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Shared Pass

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I lost my oneplus three (mobile) costing 28000

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Drive denied by drivers

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Ola money deducted and paid cash

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Unbelievable amount charged

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