Ola Cabs / ANI Technologies Complaints & Reviews

I was charged with cash for a ride. Later ola money also got deducted from my account. I called their support centre but they refused the refund. They said that i should've not paid in cash whereas the driver was not entertaining anything other than cash. I was not notified of any of this. When i asked to transfer the call to a senior they did it. I waited for about 3 min but nobody answered.

I booked an ola cab on 16.11.17 from andheri (e) at 5.44pm, the crn given by ola was[protected]. although at the time of booking the pick up wait time showed 1 min. i was picked up at 6.05 a good 20 min. later. i gave the crn to the driver to begin the ride and we started from andheri (e) at 6.10 pm - however hardly had we gone midway - past d. n. nagar, that the driver got a call on his mobile from ola bookings and later made me talk to the ola executive on the line - i was told that my ride had not got logged in the system and therefore the driver could not take me ahead. i will have to get off immediately. this is so unprofessional and absolutely wrong to take a passanger - the crn recd and given here confirms that & then to say a km or so later that you must get off - ola needs to not just apologize for the inconvenience thus caused to me but also compensate me for this unprofessional conduct and the trauma that i suffered at firstly waiting for 20 min. and then being rudely taken off the cab in the middle of the road at peak office hour time.

Yesterday i. E nov 16, 2016 i booked an auto from my office to my home. The driver came to me and i asked is ola money acceped, he said no. I said i have money in my ola money account but i will give cash and i will talk to customer care executuve and get my money. Then he started talking rubbish for no reason (I am travelling in ola since 8 months or may be more). Driver name is velu. Then before i entered into auto he said not to then scolded me saying bad words and sais ola is nothing to me, thats his auto. Talked so vulgar and went off. I got a msg after 5 mins saying 39 rs has been deducted from my ola account for last ride. I complained to ola but nothing has been done till now other than saying"sorry for the inconvenience sir".
Krn no :[protected]
Driver name : velu m
Auto no : 4246

I booked a cab for my parents on 16th Nov 2016 morning. On reaching the destination, the driver didnt tell them that the fare is deducted from my ola money account. He took 224 rs from them. The same amount was deducted from my account too. I got to know in evening and i called customer care. They called the driver and he claimed he never took any cash!! The customer care refuses to do anything about this. Why is ola believing the driver and not the customer who has travelled with them several times? The driver already took cash and would be paid by ola too. The driver fooled senior citizens by asking them for payment of the ride, when he already knew that money has been deducted from Ola money account. Ola says that they cannot refund the money now.

He miss behaved with me which is very annoying . I gaved the location through but when i was like near my location he got his another pick up then he said that if i have to reach home i have to leave the cab i am having an foot injury that is why i booked a cab but this strange behaviour.
When i said give your code number i'm gonna complaint of you then he stopped his vehicle and asked to leave the cab just by now moreover he said do whatever you want to his words "karle bhai jo kar sakta hai jitni marzi complaint krle kuch nahi hone wala "
I want that pervert should be punished
Even i want immediate effect .

Today, 17th Nov i was trying to get a auto on the Ola App. firstly none of the autos wanted to take ola money. So i had to cancel a atleast 3 rides. As i was still trying to get a confirmed booking, i see that there is a ongoing ride!!! but i am still on the road for a auto. It shows that the driver name is NARASIMHAIAH. I called the Ola support, who assured that they will do the needful & credit whatever amount gets deducted from my ola money account. i then take a regular auto ride from the road (not from Ola). I reach my office. after a while i receive the notification on Ola that Rs. 200/- was deducted from my account. The Pick up point shows lal bagh Main road & drop point 1st phase JP nagar.
firstly i didnt take that ride. Secondly Rupees 200/- for that distance is shocking.

I called the Ola support again. And again i got the same reasurance that the money will be credited to my account.

This is how the drivers find a way to steal from the customers. And Ola gives them the control on the Ola money. I will surely not recharge again. Also waiting for Rs. 200/- to be credited to my account.

I, bhavinder saini, an regular user of ola cabs. On 16th nov 2016, advance booking done for 01 mini car to pick me from pune airport @ 2300hrs. Confirmation received with crn # - [protected]. But till 2050hrs, neither driver details received nor call from ola. When i called on customer care, they informed that there is no near by cab available, so you have to re book the cab. When i tried to find the cab for re booking, it was available in 5-7 min with charges of 1.5 times. So if the cab available in same time slot, then how your customer care can refused the advance booking confirmation? Why i would asked to pay 1.5 times charges even after booking done in advance? When i booked the cab, driver denied to come as not interested to go as per my location.
Just saying sorry, never solved the problems, at mid night if we are not getting cab as per booking, then what situation occur with me, you can imagine by putting your self at my place.
It may be reverse also, if i would have to catch flight, and no cab reach on time, then who would be responsible for missing of flight & cost?
Pls either you improve your system or close this facility, which is not supportive for the people.
I need strict decision/ action on same as i have paid double amount by arranging taxi from other local taxi service & waste my almost 45min at airport.

I took cab from Blr apt to residence. When I boarded the taxi driver told me to give 200rs for fuel. As I was busy on call I didn't realise what he was saying I said ok. After about 2km when my call got over I told him I will pay by ola money. He said he will not accept it and if I want I can get down here. I agreed to pay by cash thinking there will b an option in app for selecting cash payment instead of ola money. Wen I started digging in the app I could not find the option. When the ride got over I had to pay cash of 409rs and also the same amount got deducted from my ola account. Please look into the matter and refund the money back into my account and if you can please tell me y this option is not there of paying by cash instead of ola money

Hi,

I'm the frequent rider of ola cabs. Yesterday i was cheated by driver. He charged extra amount, which was in excess of billed amount. Following are the details of bills and extra amount:-

1. Driver name:- Jasbir Singh
Crn:- CRN[protected]
From DDA Flat, Mata Sundri Road, Mandi House, New Delhi to Swami Shraddhanand Chowk, Arjun Nagar, New Delhi
Billed amount:- 153
Amount charged:- 190
Excess amount charged:- 37

Hi,

I'm the frequent rider of ola cabs. From last five days i was cheated by driver. They charged extra amount, which was in excess of billed amount. Following are the details of bills and extra amount:-

1. Driver name:- bhavin patel
Crn:[protected]
From airport to kuber nagar
Billed amount:- 182
Amount charged:-267
Excess amount charged:- 85

2. Driver name:- mohsin quershi
Crn:[protected]
From kuber nagar to naroda
Billed amount:- 56
Amount charged:-100
Excess amount charged:- 44

2. Driver name:- mohsin quershi
Crn:[protected]
From kuber nagar to kalupur railway station
Billed amount:- 149
Amount charged:-200
Excess amount charged:- 51

"Worst" experience with "#OLA" cab driver.

I booked a cab from Vasai to Bhayander, i just made the driver wait for 5 min coz suddenly my mother got chest pain so i cancelled the ride immediately and thought of booking later... Later i got a call from the cab driver (DHARMENDRA) asking "Why you cancel the ride?".. I told him "it's personal issue." after that driver abused me "[protected]@#%OD" and he cut the call. Again i tried calling him...He disconnect my call.

When spoke to the customer care, they gave me a time to resolve the issue in 48 hrs. And top of it they asked me to pay the cancellation charges.
#OLA COMPANY IS NOT BOTHERED TO GIVE. SAFE SERVICE TO THE CUSTOMERS ("SPECIALLY WOMENS").

This shows what kind of driver they hire and how safety the ride is for womens.

-Anjali Nair (Victim)

I booked ola rid from my home to bangalore airport today 16.11.2016 pick up time morning 3.45 am with crn[protected]. Vehicle no. Ka41b2278 driver hemanth gowda. Driver came with the vehicle without enough diesel and requested for payment in cash for filling the diesel. Since there is no alternate at last minute at early morning at 3.45 am, i paid rs. 500 for diesel and rs, 400 after the ride (Total rs.900). The same amount again deducted from ola money also without any intimation to me. Immediately i spoke to the customer care and they are not able to provide me a solution. I contacted the driver and initially he agreed to pay the amount back to me. After that he is told that since you have given complaint to ola customer care he will not refund the amount. After that he is not responding to the calls also.
In short 2 problems. 1. Last minute the driver was not ready to accept ola money transfer
2. Ola money deducted money without intimating me.
Request you to kindly provide a solution to pay back the extra payment collected

Respected honours

I did raise a request for booking a ola cab under prime category in ola app yesterday (15-nov-206) at 10:00 pm. The booking id as per ola record is crn[protected]. I t was mentioned in the app that i would receive the cab within 8 minutes from the time of booking.

When i interacted with the driver, i was informed that he is long away from my location and he would be late. I called to the ola customer care and informed the same and requested them to arrange me an alternative cab as already i was late. The customer care executive denied my request and assure me that the cab will arrive within 6 minutes. After 15 minutes i again called the customer care stating that the driver has not arrived yet, i was again not given an option of rescheduling the cab stating that the driver has reached very close to my destination. Due to this delay i was marked as leave at my organization and i had lost my one day salary.in spite of this i called them again after 50 minutes from the time booking and informed them, they told the driver has reached my destination. I tried to reach the driver, he told that he was not able to find the location and asked me to cancel the cab. Since i denied his request he had himself cancelled the ride stating that "customer was not reachable".

In spite of the driver's negligence and delay and even after my repeated communication with the ola executives, they have charged me rs. 75 /- as a fine for cancellation. When i tried to reach them explaining the situation, they had asked me to sign in to their website and raise again a separate complaint for the same issue.

Since i am fed up and have lost m salary for a calendar day, i am raising this complaint requesting you to kindly assist me in getting a proper solution for such repeated scenarios i had experienced with this service and also in getting compensation for the loss i had faced due to ola's negligence and unprofessional customer service.

This is ridiculous. This ride was booked by me right at the More mall on the famous Dr Rajkumar Road at Rajaji Nagara. Bangalore.I also spoke with the driver and gave directions while my gps was on to guide the driver. He kept dilly dallying and after 5-10 minutes asked me to cancel booking . He also stopped answering my call thereafter.

Please immediately credit back the cancellation charges because it was the drivers fault.
Do it before Ola gets 'Uber'ed.

Ola services are pathetic. I believe, they need to change their location tracker system. Because of what I was left at the solitude place.

I had taken ola share service. And in the middle of the journey driver told your destination has arrived but that place was unknown and solitude.

I tried to put the drop location, but the driver had to drop another person.

These are the safety training given to ola driver- leave any female in the middle of the road.

Seriously pathetic, irritating and unreliable service.

Hi
I booked a ola cab on 18.10.2016 in coimbatore. The driver name is murugan and crn is[protected]. The car registration number is tn99d6376. The driver promised to hand over the parcel to me the very next day morning.in the morning, as well i called and he said he will come within 15 minutes. He never turned up and i missed flight and paid rs. 11500 for my new tickets because i was late by 2 minutes at the counter! Till date i had called exactly 69 times. Mostly he is not picking. For past three days, all i asked him is to give the parcel to ola office at coimbatore which he didn't do till this moment. It's real moments of testing human patience. I am trying to reach coimbatore office number, [protected]. This number was either switched off or no one answer. If you are giving a number which is never working, kindly do not display it. All i ask ola is to get my parcel to ola office from this driver. This guy speaks only lies. I had called ola customer care and the response was not so satisfactory as they want me to deal directly with driver or with police. This is not fair when the driver is driving under your banner.
Looking for quick action on this driver and my parcel.

Thanks
Pushpavalli raju

I have booked cab on 3rd Nov at 4:30 PM for airport and cab arrived at 4:35 and i told him to wait for 2 min my family was getting down from second floor, in between the driver cancelled the trip and got automated voice call saying that your trip is cancelled by driver press 1 to book another cab then i pressed 1 to book and another cab cam after 20 mins approx 5:05 PM and i missed the flight because of 10 min late.

If the first cab would have dropped me i would have reached on time and it costs me 15000 rs to book another flight.

Its horrible service when i contacted ola support they told that we have taken action against driver but what about my money.

these people are cheating our money

Mail reply from support:
Thank you for your response.

We understand your concern regarding the booking CRN[protected].

We would like to inform you that the cab was realloted in the same booking due to which you are unbale to see the cancelled booking. We would also like to inform you that we have already forwarded the details to the concern team to take necessary action against the driver as per Ola policy and procedure.

We regret to inform you that we will not be able to process any refund for this booking.

I want to log complaint against ola driver jagbir. Driver was very rude and cheater. I have made an reservation against crn no.[protected] from bindapur dda flat to new delhi railway station, ajmeri gate side.

Date of booking 11 nov 2016, time of booking 04:56 am. Driver drop my father who is 74 year old at girdhari lal hospital, kamla nagar, ajmeri gate, new delhi and charge amount 250inr.

My wallet of ola money was updated with amount inr 2582.00, i received the message of deduction of amount inr 240 from the ola money account, but he refuse that there is no deduction and he charged the money from my father.

I would like to request ola cabs team, to take strict action against such drivers and also should credit back the money to my account.

Regards,

Timple

I was supposed to take a cab to majestic for which i booked a cab from OLA- the worst cab service in the country. Because the driver abandoned the trip mid-way i missed my ongoing ride to the airport and had to take a cab to the airport for which i paid 1600 rupees
This issue is very serious and your attempts at its resolution is pathetic.
Not only was i charged 66 rupees for a distance of 100 metres WHICH I WANT back, I also want compensation for the entire cab fare of 1600 rupees (To the airport)

This is the second time in 3 rides that your drivers indulged in unprofessional behavior
I really think that this deserves full publicity, the nonsense that your drivers do !!

Regards,
Dr Denver Steven Pinto
Department of Radiology
St Johns Medical College
Bangalore

Yesterday i had a trip with ola cab using there shared cab where the ola cab driver asked me to pay in cash. When the trip is over i paid the cash to driver. At same time ola automatically deduct my money from ola money wallet without any messages.
Such a rubbish cab facility. When i asked them to refund me the money wrongly taken by them the ola customer care told me they are helpless to refund. What a worst cab facility.