Ola Cabs / ANI Technologies Complaints & Reviews

I have booked ola share cab White Indigo- MH12KN4136, Suryakant N(name of driver). He cancelled my booking and the next ride charged me Rs.25 extra. I kindly request u to refund the money as the cancellation was not done by me. It was done by the driver. I am regular user of Ola cabs, though I am satisfied with your service this experience was really bad!

Hi this is Neeta Shahi booked a ola share for at 8.45 Am from my residence mohammdpur to R561 New Rajinder Nagar Part 2 and fare is around Rs 75 but the driver named Jeet Singh having white wagonR DL1RTB2850 and his contact no. is [protected]. The driver took very long route and spend 25 minutes in R.K.Puram where the place in not at all related to my route and during the journey he abused me and left me at the place which is unknown to me. Even my journey is horrable and incompled but still the ola driver has deducted the amount from my ola money. I submitted a feedback to ola itself but no revert found from the concern co. Kindly do something because i really feel bad and decided not to take any cab in future. This was my worse experience ever in my life.

Dear Ola Cab,
This is the regularly 3rd time you had charged me 30 Rs as parking or toll charge in my last all three ride.

I want to know why it is ? Why you had charge me these because no any cab including today they had paid as toll and why i will pay for parking.

And if this is without using the service, then sorry. Hope i will not use OLA next time.

Thanks
Sudhanshu

Hi,

CRN[protected]
Driver Name: Narayana Swamy
Travel Date: 15-Nov-2016.

I was charged with cash for the ride. Later ola money also got deducted from my account. I called their support center but they refused the refund and also they did not provide the driver's address. I had the phone number of the driver, I called many times but he is not picking the except the first time. I again contacted the customer support and asked them the talk to the driver. To the customer support representative driver agreed that he will replay the money to me. But it did not happen. No true support from OLA about this issue.

App frozen for past 8 days, no resolution inspite of sending numerous emails to Ola Support alongwith App screenshot.

Also provided proof of Payment made:
i)Bank Transaction reference number ii) SMS received from Bank iii) Ola website screenshot confirming Payment made.

Contacted via Facebook and Twitter, still no resolution.

My money is stuck in 'Ola Money' which I'm to use.

Please help.

I just started using ola money due to cash crunch. My trip CRN[protected], driver had diesel shortage and asked me to pay by cash which i did, unaware that i will be charged on OLA money as well. Neither the driver disclosed this as i told him that i intend to pay through ola money. When i called contact center i was denied help. Very disheartening.

Hi
this sangeetha modugu

i booked cab for kukatpally to dilsuknagar on nov 16 th 2016 but driver middle drop at panjagutta
i am traveling with my kid and my mother going bus stand with luggage can u image the in convenience for me.
same thing face the previous also i complaint to the ola also
oct 11th 2016 i booked cab for my husband in 9pm dilsuknagar to kukatpally
but driver middle drop at khairathabad night 10'o clock how travel when the middle drop. my husband came from my village with luggage to caught the bus and 11'o clock reach the home

when we cancel the cab company charge the fine( miss taken boooked cab)

pls taken action

Today (21. Nov.2016) my mother book ola cab from uttarhalli main road to malleswaram. On informing that she would pay via ola money.
The driver turned rude and asked to get down at the mid way near banashankari bda complex.
Which is nothing but totally unfair, exploitation and harassment for the old leady.
Along with that around 86 rs was also deducted for the ola money.
Kindly take necessary action against such behavior.

The driver details
Name : naveen r
Mobile number [protected]
Ola crn[protected]

Yesterday on 20th Nov 2016 I Have booked OLA fromMini - Silver Xcent
Upgraded from Micro "CRN[protected]" from Kharghar to Nala, Nalasopara West. During the booking i didn’t got any information from OLA app / support desk regarding the excess amount chargeable. Usually the charges from Kharghar to Nala, Nalasopara West comes up to Rs.[protected]/-. However today to my surprise i was charged Rs. 2266/-. On inquiring the details from OLA support desk i was informed that due to non availability of OLA cabs near by Kharghar i have charged been charged increase fare and i have to pay extra amount. Usually OLA app while booking informs about the fare increase while booking however the same was not done today while booking. Had i been informed about the fare increase i would have taken other transport vehicle which definitely cost be low. Due to non availability of OLA cabs why should i pay extra if i have other options available? I request OLA to refund extra amount paid by me to the OLA Money immediately.
This is not acceptable for me now OLA cab is started cheating people without knowing any extra cost i will raise the consumer complaint & circulate all this message in social network not to use any OLA cab.

20 Nov, 2016

₹2266
CRN[protected]
Thanks for travelling with us, Swati N Kawale

Ride Details


Rajesh

74.7 km 124min

Mini - Silver Xcent
Upgraded from Micro

02:48 PM Jalvayu Phase II Road, Sector 20, Kharghar, Navi Mumbai, Maharashtra 410210, India
04:52 PM Nale Gaon Bus Stop, Nala, Nalasopara West, Nala Sopara
Bill Details
Base Fare
₹55

Distance Fare

First 20 km
₹120

Last 54.7 km
₹656.4

Ride Time Fare for 124 min
₹124

Fare Increase*
₹1146.48

Total Fare
₹2101.88

Taxes
₹163.93

Total Bill (rounded off)
₹2266
To download invoice or raise queries,
find support for this ride.
Payment

Paid by cash mone
₹1066

regards,
Naresh Kawale
[protected]/[protected]

Dear OLA,

I have been using OLA more than one year most frequently for my daily travel. My overall experience of traveling and safety was at the best on every ride i used to travel with OLA cab. But yesterday night was the worst and most pathetic travel experience i had while traveling by OLA Cab with my wife and my 18 months baby girl From Dadar to Kalyan.

Driver gave very bull [censored] reason in filmy style and abandoned the trip Midway at Highway and left us. This was very dangerous and completely unprofessional way of dealing with commuter/ Customer.

I felt that traveling through OLA Cab with my 18 month baby in night is safest way But Your driver had proven me wrong, my trust towards OLA cab is decreased with his such [censored] behaviour.

I would never complete if i was traveling alone, but all inconvenience happen to my baby is not tolerable. She(my baby) is not getting well now due to your driver left us in middle of the highway with all that buzzing horns and speedy vehicles.

I also tried to contact you but no one received calls. I expect valid and proper action on this driver and expect OLA Cab reply in next two working days.
If no such reply and action is taken then i am free to file Consumer Complaint in Mumbai Judiciary.


Journey details are as follow.
CRN[protected]
Driver Name: Asif
Driver's Mobile :[protected]
Vehicle : MH 01 CJ 6022 - white swift dzire

Thanks and Regards
[protected][protected][protected]------
Atish Harishchandra Gund
(: +[protected];[protected]
*: atish.[protected]@gmail.com
"Be gentle"

Today i have booked ola from mini white indigo mh 04 gd 8813 "crn[protected]" from mumbai domestic airport to panvel. During the booking i didn’t got any information from ola app / support desk regarding the excess amount chargeable. Usually the charges from mumbai airport of panvel comes up to rs. 850-900/-. However today to my surprise i was charged rs. 1630/-. On inquiring the details from ola support desk i was informed that due to non availability of ola cabs near by mumbai airport i have charged been charged increase fare and i have to pay extra amount. Usually ola app while booking informs about the fare increase while booking however the same was not done today while booking. Had i been informed about the fare increase i would have taken other transport vehicle which definitely cost be low. Due to non availability of ola cabs why should i pay extra if i have other options available? I request ola to refund extra amount paid by me to the ola money immediately.

Hi,

I forgot my bag in ola cab.

Now driver is making stories that he left the bag in the shop where he dropped me and i got a response from ola that "driver has returned the bag after calling me".in the end i as a customer didn't got my bag and ola is not taking any action so that i can get my bag back, while driver is bluntly putting lie across different to me and ola support.

Thanks
Deepansh

Srikar krishnamurthy - mbl [protected]
Crn[protected] /[protected]/10.30 am - driver br prakash
Trip nr royal park rachenahalli to rajmahal vilas extn-fare rs 183

As the driver refused to adjust the fare in ola money and demanded cash payment, i paid rs 183 cash. Only now i noticed that the amount had also been deducted in my ola money account. As i am new to ola money system and this is my first instance i donot know that the fare will be adjusted automatically in ola money. The driver mr praksh taken cash from me and hence doube payment has been done. Kindly enquire with the driver and credit the amount back to my account - srikar

I had booked through my relative 's mobile ph. no. [protected]) ola cab from ghatgoper to cuffe parade (mumbai) on 19th nov., 2016 at 10:00 pm. cab no. mh01bt6179 driver name ramdas gnp (booking) no. 5728 and i run only 27 km but payment charged by me 740 rs. (very excess).
Please examine this issu n assistence me on my ph. no. [protected] or my this email.
Thnx with regards. p r trivedi, mumbai

I had booked a Cab from Dayari Gaon to Pimple Saudagar on 19th Nov, 2016 at around 10.00 pm. The Driver Hanmant (mobile : [protected]), White Indica MH12GZ0685) was driving me and on the way he cancelled the booking on his mobile and told me that by mistake he cancelled our booking and we should do the booking again. He has done this intentionally and he should be punished.
I and my wife had to get down and take a bus.
If you notice, on 19th Nov, 2016, we had done 3 bookings (by Mr Anit Talukder) and all were cancelled by your drivers.
I have lost faith in your company and would like to share my experience with people on the social media, if you don not take action against Driver Hanmant.

I booked a cab for secunderabad station drop. App showed cab time as 1 min. On confirmation the time started to increase. I called up the driver the cab seemed nearby only but even after 15 min it failed to come. The driver stopped responding. I cancelled the booking and made a fresh one. Again before confirmation the app showed 1 min waiting time which started increasing post confirmation. Called up the driver and again the response was same... As i was getting delayed i cancelled the booking after getting a taxi nearby. However i had lost 25 min or more in this and by the time i reached the platform, the train had just left. I called up their customer care and spoke to the supervisor whose plain response was that they are only providing a platform and have no responsibility. I lost the railway fare as well as the return flight money for 4 pax and missed family wedding. How can i seek compensation and how can ola escape it's responsibility in such cases.

The driver was not behave well with us.we book at 7:20 and comes at 7:55. And the main reason that the number of car was not same as the message came in our mobile, this is the main reason and I am very angry.also driver was eating pan and the car becomes smelly I want ola to take a serious action on this.the number came on my mobile is HR CT 7693 but the car had another number the mobile number of the driver is 79449854. And I also miss my train because of this.I become crusted because of this.

Hi,
Yesterday i was cheated by ola cab driver. He charged extra amount, which was in excess of billed amount. Following are the details of bills and extra amount:-

1. Driver name:- rahul
Crn:- crn[protected]
From: 537, krishi kunj, inder puri, new delhi, delhi 110028, india
To: pedestrian overpass, ajmeri gate, new delhi
Billed amount:- 191
Amount charged:- 298
Excess amount charged:- 107

The driver was very rude and refused to follow the route which i told him to go. He refused to go till my house which was hardly a km from the drop location. The drop location is given as the house address won't be exactly detected in the maps. The driver was very unfriendly and picked up fights. We choose cabs for reasons of having a peaceful ride till home. But you guys have drivers like this which makes us choose other cabs.

Sir/mam
Mene pahlle dav chowk pratap vihar to ashram nandgram ghaziabad ola use but apne room pr pahuchne ke bad driver ne ka ki iha se apne phon se book kr do to mene bhajanpura ke liye ride bok kr di. Mene cancel krna chaha to driver ne kaha ki aapka 50 rupee cut jayega aap mujhhe four digit de do to mene use de diya or vo khali cab leke bhajanpura chala gya.