Ola Cabs / ANI Technologies Complaints & Reviews

Hi Ola,

I want to register a complain regarding the ride charges. It is very disgraceful that there was no mention of increase in charges while riding the cab. I had checked the fare estimates before riding itself. It showed 200 to 330 but I was charged 544 which is very very very high.
It is really unacceptable to pay such high charge when there was normal traffic n it was not peak hour .
I was charge 300 rs extra. I want my money back. If this continues I will never ride ola again . This ride has really broken my trust with ola.

Expecting a positive and genuine reply .
Neha

I have booked an ola out station trip on 24th october for an one way trip trip to pondicherry from chennai for 25th october 10 am. ola charged 2842 rs. my request is accepted within few minutes. next day on 25th october i received a sms that my ride arrived and waiting. i get ready and called my ola driver at around 10 am as i did not find my ride at the pickup location. ola driver asked for extra money.
Driver asked for 3500 rs and extra money for toll tax, driver pata. i refused to pay the money. driver of ola refused to come to pickup location and used foul language and consistently asked for more money and threatened me to cancel the booking. when i refused to pay extra money, driver cancelled my trip. i was traveling with my 7 months old son and i had to faced lot of problem. as i checked out from my hotel and i has to pay my charge at pondicherry i booked for 25th october. this is not expected from reputed company like ola. i will never going to use ola any more.
Who is going to pay me financial loss? and also who is going to pay for my harassment i have faced.

Ola money is not accepted by auto drivers twice in two days. The say that ola will not provide them with full amount and the money will be credited late to their accounts. Everytime I need to call ola customer care to get my ola money back. I would have paid cash and ola money will be deducted as well. What sort of service is ola providing. Why I need to call everytime to get my ola money back. Remove ola money option to auto or provide them with full amount and on time. Fed up of this ola. Worst app!!

My KRN[protected]
And auto no. RJ20PA7231
How you People can hire these type of absurd driver??? The way he treated us was totally illegal and it really hurt to see such business going around, i will not tolerate this kind of behaviour.
Mine drop point was little near, but that driver took me round the next long route and when i opposed, he reacted in very rude manner, his words were like "tu kya ladki hai jo idhar se jaane ke liye mana kar rha" i mean i have booked something and your driver will decide what to do ???
To reach my destination, i took another auto, apart from my financial loss, the thing which matter me the most how you can treat your customer like this?? Mine last ride with Ola

Dear Sir,
I booked a cab on my friends ola app from Noida to Janakpuri new delhi. After reaching home drivar gave me a inflated bill of 1118 rs for a ride of 41 kms. Bill number is CRN[protected] and travel date is 31 october-2016. details of cab and timings of travel are given
Mini - White WagonR
06:52 PM Sector 50, Noida, Uttar Pradesh, 201304
08:11 PM A2/224, Block A2, Asalatpur Village, Janakpuri, New Delh
What I know that charging inflated fare is not allowed. I request you to see in the matter and do justification to me so i can continue using ola cabs. I am ready to pay the correct bill to continue. my e mail id is [protected]@gmail.com
Regards
Mahesh Sharma

I booked ola sedan to reach rly.station from my residance..& ola replied that in next 16 mnts..the cab will approach you..but after 25 mnts..when I talked to driver he answered that he needs another 20 mnts.to reach...and that moment was very shocking for me becoz there was no time to find another cab .. it was very unfair act from ola service.

VIMAL...

Osn[protected]
While booking ride on app for both the osn[protected] and osn[protected], i got message that cancellation fee has been applied and that i should pay rs 127 despite having opted for ola share pass
It was not mentioned for which ride this cancellation fee is being charged for?
When invoice was generated it mentioned convenience fee
Sending a mail to [protected]@olacabs.com has also not helped.
Seems this is a part of an intentional attempt to charge customers

So, i was having a flight next morning at 7 so i book ola can 1 day prior so i booked and the ola gave me the cinfirmation and said that details will be shared before 15 min. Of your ride...and what i see in the morning that the text come from ola that sorrt there are no cabs..1 qus. Ola are you nuts? How can you say this at last moment. If there was no cab you should inform at the time we booked it...so now no trust from ola...uber saved my flight...highly disappointed

I have been using ola cabs since long. yesterday, i booked the cab and sureshgiri ([protected]) was supposed to pick me up from my residence in a white indigo gj01dv1508. he refused, saying he will take another 10 minutes. i said, ok but please come. he said, not possible and asked me to cancel the trip. i didn't cancel. please take action, or i will.

Booking on - 29th october, 2016, 08:41 am
Billing - ₹1617
Mini rental•crn[protected]

It was the first hand experience with ola rentals for me. The driver started asking me for 500 rupees to be paid during the trip. I asked the driver if it was okay for me to pay by ola money at the end of the trip. He mentioned that for rentals i needed to pay by cash only. So, i paid the pending amount at the end of the trip and the payment was fully made. Later i received a message that i have paid by ola money as well.

I called the driver regarding this, he asked me to file a complaint with ola for the same. Please refund the amount asap.

Hello sir,
I booked ola cab on 28/10/2016 for the pick up at 21:50 and driver called me at 21:38, later after 22:00also cab not came and i called driver he said cancelled and it is cancelled by him. I called customer care to send other cab he also refused. As i was in night time going long distance if he cancelled how we can believe those cab services? If any thing happened who will responsible? I requesting please take necessary action against ola services. If we have family how we go at night just think yourself.
Thank you

On october 15th, i booked a ola cab (mini) since sedan is not available in siliguri. and the driver refused to store the luggages with us since it I had few luggages with me. And he refused to give us a ride and he went away . Then another driver of ola came and he told he will load the luggages and also provide us a ride only if i give double fare rate. Since i was alone with my father and it was night time and no other option available because the route i wanted to travel did not had any public transport facilities. so we travelled and he took a long way too. our charge was 169
but he took 340. kindly do something about it.
driver name- sukdev das, mini white wagonr, crn[protected]
i also complaint in ola but no response

MANOJKUMAR NICHANI G ([protected]) Auto TN09CB2320 attends pick ups through the Ola app but once money gets deducted from Ola app says he accepts only cash. The entire rode was only for 139rupees but he made me pay 200rupees after creating ba big scene in front of my house. He even kept ringing door bells continuously and creating problems when refused to pay cash initially as Ola money was already deducted. Either remove such people from your membership or i want to take this through a legal action route. I want full details of your action taken on official recorded and communicated to me.

Sooriya
[protected]

I booked an ola cab from dehradun till dehradun isbt at 8:30 pm. I called the driver to confirm my address and he told me that i have to go with 3 other people. I had a female friend with me so i denied. Then he said we can't go. So i told him that I am gonna complain about him. So he told me to go ahead and complain and he even abused me. This thing was completely disappointing. That driver failed to do his work. His no. Is [protected]

Hi, Guys,

Good Morning !!

Regret to Inform that You have debited my OLA Money with Rs.50+75=125/- for NO fault of me.

Your first Driver who has confirmed to reach my place has taken over 25 minutes against your committed time of 3 minutes.

The Driver was New to Bangalore City and NOT able to drive efficiently in the Traffic and reach my place to pick-up and I was desperately waiting as I have to Proceed to Airport to catch my flight.

Since I am using OLA cabs with advanced paid OLA Money, You have debited my Account which will not go well with the Customer Services.

Please let me know who is at FAULT ??

​Please reply to this mail or Call me on my Registered Mobile[protected] and expect you Credit the above debit amount of Rs.125/- without any delay.​

Yours Sincerely,

G.V.Rao
Director
Global Tech Solutions
____________________________________________________________________________

Executive Search & Leadership Hiring for "Pharmaceuticals / Biotechnology / Drug Discovery / Innovation Labs​ / Start-Ups /​ R&D /Contract Research / Clinical Research / Food Sciences " Industries with focus on Global Search for Scientific & Executive​ Leadership Positions.
_____________________________________________________________________________

Our Mailing Address for communication:-

GLOBAL TECH SOLUTIONS
Flat # D-418, Neeladri Mahal Apartments-II
# 45/5 NANDI DURGA ROAD
JAYAMAHAL EXTENSION
BANGALORE-560 046.
INDIA.
_____________________________________________________________________________

Mobile+[protected]

E-Mail: [protected]@gmail.com

https://in.linkedin.com/in/venkata-rao-gali-84ab9a17
[protected][protected][protected]
(This e-mail message may contain privileged and/or confidential information, and is intended to be received only by persons entitled to receive such information. If you have received this e-mail in error, please notify the sender immediately. Please delete it and all attachments from any servers, hard drives or any other media. Other use of this e-mail by you is strictly prohibited.
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[protected][protected][protected]

On Sun, Oct 23, 2016 at 4:49 PM, OlaCabs wrote:
19 Oct, 2016


₹75
Cancellation Fee
CRN[protected]
A fee has been charged as per our cancellation policy.

Ride Details


Ananda

Prime Sedan - Silver Fiesta

12:54 PM Thirumala Rao Gardens Road, Jayamahal Extension, Jayamahal, Bengaluru, Karnataka 560046, India
Cancellation Policy
Cancellation fee is charged when you cancel a ride after 5 minutes of making a booking. It is also charged if a driver cancels booking after waiting at your location for more than 5 minutes.
This helps us compensate drivers for the time, effort and fuel spent while trying to serve you.

To download invoice or raise queries,
find support for this ride.
Payment

Paid by Ola Money Wallet
₹75
Cancellation Fee
₹ 75
For T&C and fare details, visit our website

Didn't make this booking? Report it

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[protected][protected][protected]

OlaCabs
Oct 23 (5 days ago)
Reply
to me
19 Oct, 2016

₹50
Cancellation Fee
CRN[protected]
A fee has been charged as per our cancellation policy.

Ride Details


Kirankumar

Mini - White Verito

01:10 PM M G Road, KG Halli, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001, India
Cancellation Policy
Cancellation fee is charged when you cancel a ride after 5 minutes of making a booking. It is also charged if a driver cancels booking after waiting at your location for more than 5 minutes.
This helps us compensate drivers for the time, effort and fuel spent while trying to serve you.

To download invoice or raise queries,
find support for this ride.
Payment

Paid by Ola Money Wallet
₹50
Cancellation Fee
₹ 50
For T&C and fare details, visit our website

Didn't make this booking? Report it

Hi,

The share pass adv (diwali offer) from ola cabs just said "travel any where for flat rs 60". i took the share pass paying rs 99. then i traveled from manyata tech park to shettihalli which would come with in 15kms. and now when the bill came it said that the share pass applies to only first 12 km and they charged me extra amount. this is really a cheating. if the share pass applies to only 12 kms why this clause was not mentioned in the offer? i will take the adv and the bill to the consumer court. ola is cheating the people.

I booked 2 cabs for different destination one for lower parel (Ola) & another for dahisar (Uber) on 26/10/20116. But ola driver called me up & ask me there where you want to go then i said dahisar as i got confused between two cabs & i said dahisar, but when cab arrived to the pick-up point my fried sat on the right car which is booked for the lower parel. But the cab driver (Named as firoz shaikh) start arguing & said that the cab is booked for the dahisar. As i saw he was arguing for the same so i sat in the car, but i found in the negivation device that, the car was booked for the lower parel. The same thing i brought in the notice of the cab driver but he started arguing again, hence i called to the customer care of ola cab services, i was talking with the attendant named as samson i mention all the story to him but his response was also very negative & observed very much of arrogance in voice & tone.
By the time i reached to the home my cell battery was down & hence cell got switched off. I reached to the destination & asked the cab driver that how much was the fare, so he said 250, & the same was paid to him. But when i reached home & charged my phone & switched on the messaged was pop-up that my fare was only 205.
This kind of cheating behaviour is not at all accepted from the company like ola. The shameful & arrogant replied by ola customer care executive make me more angry.
& on the top of that ola is expecting us to support them for their future in mumbai.
I am the regular customer of ola, but that was the date on which the dirtiest service was been provided to me.

I booked a cab on 14 oct 2016 vide crn no.[protected] in visakhapatnam, driver name rambabu, driver's mobile[protected], vehicle no. ap31tva0269.
Total amount of the ride was rs.277/- which was deducted from our ola money. but due to non-receipt of yours system sms instantly, the driver asked to pay rs. 277/- and i paid. thereafter i came to know by email and sms the same amount was deducted from my ola money. i conveyed this to the driver. he promised me to refund the amount atleast five times. but non of the time he turned up.

It is therefore, requested that view this complain seriously to retain a valued customer and do needful urgently.

Hi
Driver detail:
Name:- anand c
Number:- [protected]
Crn:-[protected]

Yesterday night i booked cab from l&t south city to ramamurthy nagar for my mom who is a senior citizen and my brother. First the driver took them 4 km away from destination and when my mom tried to explain the location. He started threatening her and said that "be keep quite otherwise i leave you on road" and started shouting on her and said i know where i have to take you. I send the address on drivers mobile but still he was roaming. When i try to contact him he said i put that address on gps which you send me in text but he lied and didn't did it as my mom said. My complain is for his misbehave.

Its a request to you kindly give proper and sensible solution.

Medha kamal

Yesterday was the tenth time the driver had denied duty. The reason being the place where i had to go is the very opposite direction to where he reside.
If drivers cant provide service required they need not be in this profession. They can drive an autorickshaw or taxi in the places where they reside. Females already are late in the evening and such service add to the sad plight they are undergoing. When the passenger books a cab assign to somone who stays in that Area. Else ask the drivers to be in their toes and provide service