Ola Cabs / ANI Technologies Complaints & Reviews

This evening at around 5pm
I took an auto from bhakthavatchalam nagar first street, adyar, chennai to Mgr Janaki College, R.A.Puram chennai which is just approx 2 kms . But todays bill was 123 rupees and showed 8 kms distance. The usual fare would be around rs.50 to 60.
I regularly travel to that place but todays charge is atrocious

Kindly check and credit the extra amount charged on me and reply at the earliest.

Poorani

Poo

Ola driver support team in Chennai is the worst support team I ever seen. Diver app crashes and we are instructed to change our Sim cards which is not related to the compliant we have went for. Do they think that drivers are not educated? and asking them to follow those silly instructions, We reached the support center 4 days in last 7 days but no use. They are not good enough to fix the problem and instructed us to come daily if the problem comes again.

Peoples working in Chennai are chatting with colleagues and they have not trained how to speak to the vehicle owners/drivers... (No respect nothing)

Hi,

I am a resident in bangalore.
Today morning, i booked an ola share cab as usual from indiranagar to alcatel lucent, manyata tech park. with details as below:
Driver pavankumar m (bangalore):owner of white etios liva ka04aa3250 mob no [protected]
I had 2 other passenger companions who got off before me. the driver had a spat with change with one passenger as well, and kept the extra change.
As we arrived near manyata tech ark, the driver simply stopped on the highway in front of manyata tech park, and said i am stopping the trip. on saying, but the drop is inside manyata tech park his response in a high and rude voice was (in kannada) "sorry, no. i will drop here" on repeatedly telling him, all other cabs go inside, as i have marked the drop inside and paid for the same, he started screaming "if you want a drop inside, you should book mini/micro. share doesnt go inside". this is totally untrue, as all ola share cabs drop inside only, i travel very frequently using the same. on telling him i will contact customer care form ola, he just started racing the car, away from my destaination, over hebbal flyover, saying "i am going, do what you want". i was helplessly telling him, where can i just get off in the middle, drop me inside as that is my drop location. the driver was so pathetic/inhuman/rude, that he cpntinued driving on hebbal flyover, crossed the bridge. meanwhile i got in contact with ola customer care, and told the lady the proble. on speaking to him, and explaining, to drop me at my location, the driver again in his rude tone kept saying he will drop me outside only. later he spoke in the same tone to that lady, that he will not drop, escalate whatever complaint you want to. "hogu bedi, drop mad alla" that lady was shocked too, and she has raised a complaint against him for the same. i finally asked the drive rto just drp me at hebbal busstop, because i couldnt stand him anymore.
It was really humiliating even talking to him today. was it appropriate behaviour to:
1. deny the duty to drop at the marked location in the ola app?
2. talk in a pathetically rowdy/rude tone when asked to complete the journey, with threats of get off or i will drive off elsewhere?
3. when a single lady is taking the ride in your cab, is it even remotely human to just drive off somewhere, away from the destination? is is safe for women riders? who and why should one tolerate such sick behaviour in these circumstances? anything could have happened today.in his rage, he didnt even realise how he was behaving. so are women passengers safe with ola chosen drivers?
4. is it fair on ola, to just redeem rs 80 to my ola account for this demeaning and disrespectful behaviour?
I need strict action/warning to be taken/given against this driver. this is totally unacceptable conduct.

Today i booked ola cab from 23 sector chd to industrial area phase 1 panchkula and ola charged me Rs 257 and said distance was of 20.4 km and ride time 26 min..
First of all i travel daily on this route in my car the distance is not more than 13 km and how can 20.4 km be reached within 26 minutes.

Kindly justify it. Its against Consumer rights

I am totally unsatisfied with ola services. At first when i requested for cab some driver information was given and he picked me started the trip, but after traveling for about 10km's one more driver's details was sent to me. I was in dilemma and called customer care. For which dumb customer care services mentioned that my previous cab was canceled and new cab is assigned, i will not get bill if i continue in same cab and was asked to change it to new cab by returning back to place from where i started.
My question which were asked to customer care: (For which i got rubbish answers)
1) how can driver details change after trip is started?
2) if this cab was canceled, how can trip start?
3) why will i not get bill (It was official trip) since it is technical problem from ola?
4) why should i change to newly assigned cab? And how after traveling 10km's?

As i fuzel sayed, was trying to get business bond with ola as a partner in driving, so as per yours company rules i have submited my cell phone at your branch (andheri branch). well everything was fine until i got my cell phone back. and i realize that there are some unfortunate changes have been done with my personal asset (cell phone) my phone battery have been replaced by some of your representative. i am very upset with the way your company like to do business with partner. and as per that i no longer have trust in your company any more. i would like to get my assets back to me, as soon as possible. or i'll be taking a legal action againts this scenario. plus they have miss places my bill card as well. my lots is great. i hope action will be taken soon.

Hi Team Ola.. I am regular user of Ola Cab and use it for my daily travelling.. Until Today... Yesterday i made a booking from Infinity Mall Malad to my residence.. (OSN[protected] cab # MH01CJ4112). That Driver Mohd. Shakir denied the pickup and asked me to cancel the booking. So, i cancelled the pickup and i got the message that Cancellation charge wont be deducted. I again made another booking and unfortunately, it went to same Mohd. Shakir (OSN[protected] and he again declined pickup and asked me to cancel second pickup as well and i had to cancel that.. I got a message from Ola Cabs that Cancellation charges wont be deducted... However now when i have booked another cab from Mahim, Invoice is including Cancellation Charges... This is very unfair... First of all your driver has audacity to deny and on top of that you are penalising your regular and loyal customer. Fix this.. Uber is not far behind... You may end up losing your loyal customer who has given Ola preference over Uber...

Hi,

I am gaurav kumar from delhi and my car number is up 13 at 1682. I saw today that you reverse my incentives and showing that there is fraud. I am telling you that there is no fraud and you can cross check to call the customers. We are our work very honesty and you are telling that we are doing fraud. I want to know the procedure to check the fraud duty and if after cross check from the customer if you will prove that there is any fraud duty so i will reverse my whole incentive till today. Otherwise i will take legal action against your process in the court. Please do not do anything without cross check. Please look on this as soon as possible.
I will wait for your reply.

Regards,
Gaurav kumar
[protected]

On 22nd I booked a Ola cab from Koparkhairane to my daughters school in Airoli and the charge came to Rs.155 and the same micro cab i booked while coming back with no traffic and no halts from the same place to back home but to my surprise they charged me Rs.373. For such a short distance no good car would also charge so much. Previous month i went to the Mumbai airport from Koparkhairane and which is atleast 5 times the distance they charged me aroung Rs.375. I feel extremely cheated. Please look into it immediately. Attached is the details.

OlaCabs
Oct 22 (2 days ago)


to me


22 Oct, 2016

₹373
CRN[protected]

Thanks for travelling with us, Sudip Mukherjee

Ride Details

Faizan

10.7 km 38min

Mini - Grey WagonR
Upgraded from Micro

02:16 PM
New Jeevan Shanti Apartments, Bharatratna Ambedkar Rd, Sector 3, Airoli, Navi Mumbai
02:54 PM 12, Kalash Udyan, Sector 11, Kopar Khairane, Navi Mumbai

Bill Details
Base Fare

₹55

Distance Fare for 10.7 km

₹64.2

Ride Time Fare for 38 min

₹38

Fare Increase*

₹188.64

Total Fare

₹345.84

Taxes

₹26.97

Total Bill (rounded off)

₹373

To download invoice or raise queries,
find support for this ride.

Payment


Paid by cash mone

₹373

OlaCabs
Oct 22 (2 days ago)


to me


22 Oct, 2016

₹155
CRN[protected]

Thanks for travelling with us, Sudip Mukherjee

Ride Details

Manoj

9.5 km 32min

Mini - Blue Swift Dzire
Upgraded from Micro

11:47 AM
KNF Naik Marg, Kalash Udyan, Sector 11, Kopar Khairane, Navi Mumbai, Maharashtra 400709, India
12:19 PM Godavari Co-Operative Housing Society, Sector-19, Airoli, Navi Mumbai

Bill Details
Base Fare

₹55

Distance Fare for 9.5 km

₹57

Ride Time Fare for 32 min

₹32

Total Fare

₹144

Taxes

₹11.22

Total Bill (rounded off)

₹155

To download invoice or raise queries,
find support for this ride.

Payment


Paid by cash mone

₹155

Extra fare
Ola driver chose the longer route by ignoring the gps route .You ask anyone that to go to jwmarriot juju the best route available are from so road or link road . He have taken from different longer route which is just unfair and done purposely. I think Ola instead of thinking about customers they more think of drivers. This is so primafacie cheating act done by driver and still you'll are supporting drivers . The route chosen was completely wrong.

We have travel so many times from malabarhill to goregoan by Olay micro but fare come max 300 rs and here it is showing 360.
It is so cheap on part of Olay that instead of compensating customer you'll are supporting wrongful act of driver. This matter need to be public in newspapers.The driver was very rude to talk. .shame on Ola.

CRN no[protected]. Driver name Ganesh Chaudari.

Hi ola team,

This is sai kindly find the crn reference numbers in which i was charged three different amounts for rides for the same distance and same mini cab used and there was no peak charges included when i booked. kindly give me clarification on this issue asap!

Crn:[protected] rs.119/-
Crn:[protected] rs.89/-
Crn:[protected] rs.78/-

Reference number: CRN[protected]
Driver name: Santosha
Vehicle type: Prime SUV
Vehicle: White Innova.
From: Marathahalli
To: Bengaluru International Airport

After reaching Airport, the bill amount was Rs 805/-, but the driver started saying that due to technical glitch the trip meter started after half an hour and that the actual fare was Rs 1125/-. He even made some calls and someone spoke to me saying he was from customer care and I need to pay the said amount and that I'll get the correct bill to my mail. I was getting late for the check-in and I didn't want to create a scene, so I paid. Not surprisingly I got bill for only Rs 805/- to my mail. I'm sure this is not the first time this kind of complaint was made against this driver. I now have second thoughts about using OLA.

Dear Sir,
as attached below invoice of my 20th Oct 2016 ride with CRN[protected] charged extra payment of amount Rs 150 for Toll/parking.
during the rid there is no any toll charge or parking is given and i pick up Ola cab at departure point to another your customer the same time.
kindly check my invoice and ride and returned the extra amount deducted.

Regards
Iztaba Hussain Rizwee
Mobile Number- [protected]

20 Oct, 2016

₹530
CRN[protected]
Thanks for travelling with us, Iztaba Hussain Rizwee

Ride Details


Pawan

26.9 km 38min

Mini - White WagonR

12:18 AM T3 Arrival Rd, Indira Gandhi International Airport, New Delhi
12:56 AM A F Enclave Thokar No. 8, Kalindi Kunj Rd, Block H, Jamia Nagar, Jasola, New Delhi
Bill Details
Base Fare for 5 km
₹100

Distance Fare for 21.9 km
₹175.2

Ride Time Fare for 38 min
₹38

Fare Increase*
₹31.32

Total Fare
₹344.52

Taxes
₹35.86

Toll/Parking Fee
₹150

Total Bill (rounded off)
₹530
To download invoice or raise queries,
find support for this ride.
Payment

Paid by cash mone
₹530

*Fares are higher than usual when demand goes up. Your total fare was calculated as per the revised rate card.
pic
₹110
first 5.0km
₹8.8
per km
₹1.1/min
ride time fare
pic

Ok so I am a regular and loyal customer to your brand . today morning driver name shoaib shaikh ( mini white Dzire ) CRN[protected] was so irritating character . I always book cab mostly in morning where I want to travel peacefully and sleep on my way as I know I can trust ola. but this man asked me trillions of questions on our way. no idea about navigation no route knowledge. kept asking me way, which turn to take . now where from my pick up to drop location. I was only sitting straight just to navigate him. waooooo I am not fool sir . plz look at this issue to educate them at least about how to use technology. please.

Sir
Ur ola cab num dl 1z a 4764 hit my car from behind @ mangolpuri flyover @ 11:30 ..my friend was driving my car ..we understand that it can happen on road but when we asked for a compensation he hit our car with a brick..we ran away from there bcz we dint want any chaos.. We are going to complaint about it today @ police station..we olso have a proof o[censored]r device..

Hello,
Recently while I was driving my vehicle on JVLR, Mumbai, Maharashtra, India one ola cab driver cut me off several times. Basically not only me but other vehicles as well. The cab driver of MH01BD9029 (white colour maruti suzuki swift dzire) was rash driving which was scary for other people on the road driving their respective vehicles.
I hereby request you to take strict action against that cab driver.

Vehicle Registration Number of that cab : MH01BD9029

Dattatray ([protected]) White Indica MH12 KN4042 CRN[protected]

This person has no manners to speak to a lady. I was little late by
5 mins to board a cab he told me that this cab is not o[censored]r father he started giving me bad words. This person should be removed from his services. They can do any I was very surprised to see this kind of people in ola. He gave me and words. It's my humble request to please see into this matter urgently

Ride on wed oct 19, 02:35pm
Cab white Indica Driver arvind Pal. OSN[protected]
share book from khairani road to ghatkopar railway station.
Issue : Charges 62rs from ola money. I didnt took a ride.

I booked ola an opt option to pay from ola money. I booked share ride, when driver arrive so he already has customer in it. I sat in cab, than driver told me. "Sir, the customer who already seating he booked cab for parel. We have issue in our app. It mistakenly booked. I request you to book another cab."
I doubted so i ask him to cancel from his end.
Than he request me to call ola support for cancellation and book new cab for me which is in route.
I reach ola support from app after email and call with ola they denied for refund. ola support ticket no #23672620.
Company making fool to their customers. Company should be customer oriented.

Driver name Sanjoy Kumar Singha CNR[protected] mini white alto refused to accept Ola money and wanted cash money ..The driver misbehaved and dropped me at an unknown location at night.. I was travelling from ISBT near Balaji temple..betkuchi at 7.41 pm..back from my school prep. Classes. The driver took my pickup..when after 5 minutes drive came to know that I will pay through Ola money. .then he immediately told me to get down and take another cab. I refused to get down at that unknown location and wanted to speak to his owner..he refused and when I kept asking ..stopped the car and gave me a number which when I called was a wrong number..then he argued with me and dropped me at some place called lalmati Bhetapara. .unknown to me and charged me Rs.109 for 16 mins drive and from there I kept walking for sometime..found a small eating joint..from where I called my husband for help...took another Ola cab to a known destination from where my husband picked me up..I want justice..I am totally shocked at such misbehavior and terrible service... .Dr. Banashree Bardalai, Guwahati Assam ([protected])

Let me bring to your kind notice that the driver denied his duty after hearing the drop location giving the reason of traffic jam after accepting the booking. I had entered my drop location before the booking was accepted. It is unfortunate that you are charging a cancellation fee from our end for the negligence of your driver. Being regular customers, we are forced to think if we have to do the booking from your end. This is seriously bad on the company's part.