Ola Cabs / ANI Technologies Complaints & Reviews

Ride on wed oct 19, 02:35pm
Cab white Indica Driver arvind Pal. OSN[protected]
share book from khairani road to ghatkopar railway station.
Issue : Charges 62rs from ola money. I didnt took a ride.

I booked ola an opt option to pay from ola money. I booked share ride, when driver arrive so he already has customer in it. I sat in cab, than driver told me. "Sir, the customer who already seating he booked cab for parel. We have issue in our app. It mistakenly booked. I request you to book another cab."
I doubted so i ask him to cancel from his end.
Than he request me to call ola support for cancellation and book new cab for me which is in route.
I reach ola support from app after email and call with ola they denied for refund. ola support ticket no #23672620.
Company making fool to their customers. Company should be customer oriented.

Driver name Sanjoy Kumar Singha CNR[protected] mini white alto refused to accept Ola money and wanted cash money ..The driver misbehaved and dropped me at an unknown location at night.. I was travelling from ISBT near Balaji temple..betkuchi at 7.41 pm..back from my school prep. Classes. The driver took my pickup..when after 5 minutes drive came to know that I will pay through Ola money. .then he immediately told me to get down and take another cab. I refused to get down at that unknown location and wanted to speak to his owner..he refused and when I kept asking ..stopped the car and gave me a number which when I called was a wrong number..then he argued with me and dropped me at some place called lalmati Bhetapara. .unknown to me and charged me Rs.109 for 16 mins drive and from there I kept walking for sometime..found a small eating joint..from where I called my husband for help...took another Ola cab to a known destination from where my husband picked me up..I want justice..I am totally shocked at such misbehavior and terrible service... .Dr. Banashree Bardalai, Guwahati Assam ([protected])

Let me bring to your kind notice that the driver denied his duty after hearing the drop location giving the reason of traffic jam after accepting the booking. I had entered my drop location before the booking was accepted. It is unfortunate that you are charging a cancellation fee from our end for the negligence of your driver. Being regular customers, we are forced to think if we have to do the booking from your end. This is seriously bad on the company's part.

Hi, i have done a booking to airport on 18th october 2016 at 4.00 pm.

Kumar was the driver, mini micra car(white)

1. i do not understand how you could charge toll fee of rs 120/ just to drop me at airport? the total bill amount was rs 980/-

2. the driver was shabby and looking horrible

3. the car was not cleaned and again shabby.

Is this the service, you give when there is more competition in the market?

Please let me know the action taken by you and inform me by return.

S.antony cruz

On 26/09/16, I hv regd ola cab from malad to Prabhadevi. Whil travelling I hd recharged my ola a/c with 599 for my future rides. Later while my journey ends that time I had paid hard cash Rs.312 as fare. Later I checked my ola account from where the same amount was also debited from my ola account. Now when I checked with Priyanka Jain from customer team she was told me money will not be refund as pe company policy..I very much upset with ur this service where customer ia suffering as money loss due to company policy..Request you to kindly assist in this issue..

We have booked for ola cabs for pick up from Nile valley, Janapriya Townships, Hyderabad and drop at Secunderabad Rly station with request that the car should be there at 0930hrs. Though the driver made one call he did not turn up to pick and we waited till 1040 today. We were forced to take an auto to Railway station which is roughly 25 kms and it will take minimum 1 hour. Since auto dirver was very efficient we could make to railway station 5 minutes before the train reached the station. Such type of callousness on the part of the driver is not warranted. This is not first time. Even on 11.10.2016, we booked a cab to pick up from madhapur and drop at Nile valley at 11.30pm(inight). The driver cancelled the trip and the ola cabs charged me Rs.75/- for cancellation when again booked for, though the mistake was not from our side.

I booked an ola cab through their mobile application from aces layout bangalore to kempegowda airport bangalore. At the time of booking they displayed estimate of 540 to 570 which was a good fare. On arrival they charged 1031 and justified the amount with various explanation. They said amount displayed was not applicable for airport drop. Where as my drop point was mentioned as airport.
Need a help.

Hi Ola team

OLA has completely disappoint me today. The service is very bad and worst driver .

I booked OLA two time at late night today but when I called can driver they asked my drop location and post hear location they said that we will no go at this location. In this condition how we can take help of OLA.

If we cancelled the ride after decline duty from your driver 25 extra charge would be taken by us in ride. I don't know why OLA assure good services even they have fault in your service and charged extra money for own mistake.

Most of the time it's happened with me and at the time of cancel the ride I always mention status that driver decline duty but why you ppl make charge of this from us in next ride.

Worst service, bad behave of driver, no seriousness of driver toward their job .

Here I am attaching below details of both driver with car details i am not sure but I can little bit hope on you people that you will take some action
for this .

Driver name - Vinay
Car model- BEAT HR55Y2407
Driver mobile no- [protected]

Driver name- Barish
Car model- swift desire
Mobile no- [protected]

Regards,

Reena katatia
[protected]

I rode a ola xcent cab on 19th october from belapur, navi mumbai to terminal 2, cs airport, mumbai. my crn no. was[protected]. however, when i got to the airport, no notification on end journey came on my mobile and the driver said the fare was rs.611/-. i told him that i had a ola money account and the same will be debited from this. however, he said as this was not being shown in his mobile, i will need to pay him. hence i paid the amount. till date i have not received any notification. on 20th morning on arrival at kolkata, i called ola service person, a ms pooja and advised her about it. regrettably, i have yet to hear from ola, nor have i received any notification. i want to know why i did not receive any notification of ride end nor feed back? further, was i deducted the money from the ola money besides paying the driver? i had asked pooja for a clarification... but i am yet to receive any reply. if money was debited from my ola money, the same should be credited back, after clarification with the driver. your early reply will be appreciated.

It all happened this tuesday evening when from vashi i booked olacab to travel to juhu. drive name is aazam khan his mo no is [protected], crn no[protected], ertiga silver. at destination i paid cash to driver and later i found that ola has also deducted from my olawallet.

Now ola says they cannot do anything in this.. i called up driver he first refused to even agree later he agreed for taking cash from me. i asked him to contact ola and mention that cash is recd so that extra money can be credited back to olawallet. but adamant ola manager says its not possible.

I am going to register fir against ola and this driver for askng cash when money was deducted fr my wallet, they did not sms me email recd much later...

I am Nitin Jaikar. Yesterday (20/10/2016)I was in Raipur at Fafadih Chowk and I booked a ride towards Saddu Area around 11:20 pm. I got a message regarding cab and driver details - Mr. Bed ; [protected] White Alto - CG - 04 LH 0463. CRN No[protected].
I got a call from [protected] for ride confirmation where in this driver asked me for extra fare for his return journey as it was late night and also he said he will take more passengers on the way if he gets.
I request you to kick out such elements from Ola otherwise I am pretty sure that Ola is going to loose heavily on customers. I am a frequent traveler and needs a cab but because of your such service I hadn't booked any ride from last 1 and half years. I want to ask what is this? Where is honesty here? Where is hospitality here? If instead of me any single woman had booked a ride would she manage with any other passengers with her at late night?
shame on the drivers hired/funded/ deputed by you. I thought as a responsible customer to inform this. No need to mention otherwise that I cancelled the ride and went by Auto in Just Rs. 120. Thanks

Drivers name : devender kumar
Car number: dl1rta8043
Osn :[protected]

This driver abused us on the fact that we asked him to leave us on our dropping location. he left us much before our location giving lame excuses, and on telling him that we will complaint, he abused.

This behavior is not acceptable, and from near future we will never take an ola cab and will ask all our friends to do the same, until any actions are taken against the driver because we are seriously offended

Expecting actions, thank you

This morning on 20th oct 2016 around 3:33 am - 4:01 am we book an ola cab by online for t3 airport from munirka. we three o[censored]s travel from munirka to t3 departure the driver his name... mr karan (prime sedan - white xcent) and his mobile number [protected] has overcharge us while we see only amount rs 209/- by online has charge us rs 480/- when we come to know that he has overcharge us we repeatedly call him again and again even he once reply us to return the amount after reaching back to munirka, but while we were on the way back to munirka from t3 airport after calling several time he pic-up the phone and told us, you don't have to call this number again and again and do whatever you want to do.
So this is not the way he should talk to us and in return we need the full amount to be return from him by this evening itself, if not than the further action we will made a complain to police.
Ola cab and the company we believe you and we have a great hope the necessary action will be taken by the company immediately, this is not about only the money but money as well as trusting the company and its employee.
Thanking ola company with anticipation

On oct 8 2016 booked a ride through ola from meenambakam airport to chengalpet toll gate. Asked whether can i pay the driver through ola money. Driver was not agreeing. Hence i paid him in cash. As soon as the ride was over and driver left i opened ola. Money got automatically detected. Money deducted : rs. 498. Money that i paid to driver: crn[protected]. Driver name: saravanan k. Vehicle : white indigo, as soon as the money got deducted, called the driver. He said he had conveyed the same to ola and money will be transferred back. I didn't get any money back and called the customer care. Response from mr. Rakesh of customer care was, they are not responsible for this and i should have paid through ola money only. This is ridiculous. I should choose my own way to pay my money. Not ola.

My crn is[protected]. Even after availing a coupon of happy100, i was given asked to pay rs.136. What does "take any ride between 11-5 pm for rs.100 mean?"

Why do give false promises to customer with only half information ads and conditions apply? Please stop this at earliest. We use app based services because of the transparency, pls stick to it.

Date of incident: 19th oct 2016
Description: my wife had booked ola cabs from hoodi to brookefield and the charge was rs140, but the driver demanded rs 500 additional for the earlier trip cancellation charges - infact those trips were cancelled by the drivers itself and the cabs never even reached our premises but we are forced to pay them additional money.

Dear sir/Mam

I'm cab driver and I want to say you that I face to huge problem for many time by my incentive refundable actually I had complete 12 ride on 18-10-16 and in the morning I have got the massage that you got the incentive but after some time my incentive had refundable so that I want to know about this and I have talk to Ola customer care but there is no any solution for my refundable incentive so now I deside finally that I'm going to Uber cab for your mistake again to again and good bye ...
Our cabs details :- HR61c6320
[protected]
HR61C 3892
[protected]
HR56B5351
[protected]
HR56B7071
[protected]
We are going from Ola and join to Uber .

I called ola taxi customer service and was transferred to a dexter c, escalating supervisor who was so rude, he insulted me as a customer and aggravated me instead of being helpful he spoke in loud and wrong tones to a women. He kept insulting my intelligence and when i tild him i don't want to speak with him anymore, and i demanded to speak to someone else, he refused to transfer my call and said he was the most senior person that i could speak to and that i could hang up if i wanted to.
After i called back to complain, he mockingly loudly said to usha, the girl who answered my call, "long irritating call, don't answer"
He does not belong in customer service.
Date : 18th october, 2016. Time between 5pm-6pm indian ist
Number : [protected]

I expect an apology from him and he should be fired for not knowing how to talk to a woman or a customer.

I had bitter experience with Ola cabs services yesterday (17th Oct 2016) for going to Airport from Sahakarnagar.
I had booked first cab at 03.45 AM your CRN number[protected]Mr Raju (tel :[protected]- Vel No. KAAC838304). I tried call him half dozen time to guide him my location he did not respond at all.
The second cab was booked at 03.56AM CRN no.[protected] Mr Nagaraj (tel No. [protected], Vel. No. KA 03AD4189. I also tried call him half dozen time to guide him my location he did not respond at all.
Third cab was booked at 4.01 AM CRN[protected] Mr Lokesh - [protected], kA51B 4900. He was also tried half dozen time but also did respond to my calls.
If these drivers do not wanted to come why should the switch -on the Device??? Believe me it or not these people did not have courtesy to call me, that the could not come till 5.30 AM when I had boarded for flight. However I find that I had messages from AM -Ola about the cancellation against these drivers.

I find that these drivers have cancelled themselves the trip. I wish Ola need to penalize these drivers for bad services rendered by them.

Ultimately I had to use some other services to reach Airport on time with great tension.

My CRN no is CRN[protected] i have travelled from vizag airport to my residence as iam a Dy.Commissioner Customs Toll is not applied to me and not paid. however, my bill is charged with toll amount kindly return toll amount or adjust in next bill
Base Fare
₹40

Distance Fare for 5.9 km
₹53.1

Ride Time Fare for 27 min
₹27

Total Fare
₹120.1

Taxes
₹12.66

Toll/Parking Fee
₹55

Total Bill (rounded off)
₹188