Ola Cabs / ANI Technologies Complaints & Reviews

Reference number: CRN[protected]
Driver name: Santosha
Vehicle type: Prime SUV
Vehicle: White Innova.
From: Marathahalli
To: Bengaluru International Airport

After reaching Airport, the bill amount was Rs 805/-, but the driver started saying that due to technical glitch the trip meter started after half an hour and that the actual fare was Rs 1125/-. He even made some calls and someone spoke to me saying he was from customer care and I need to pay the said amount and that I'll get the correct bill to my mail. I was getting late for the check-in and I didn't want to create a scene, so I paid. Not surprisingly I got bill for only Rs 805/- to my mail. I'm sure this is not the first time this kind of complaint was made against this driver. I now have second thoughts about using OLA.

Dear Sir,
as attached below invoice of my 20th Oct 2016 ride with CRN[protected] charged extra payment of amount Rs 150 for Toll/parking.
during the rid there is no any toll charge or parking is given and i pick up Ola cab at departure point to another your customer the same time.
kindly check my invoice and ride and returned the extra amount deducted.

Regards
Iztaba Hussain Rizwee
Mobile Number- [protected]

20 Oct, 2016

₹530
CRN[protected]
Thanks for travelling with us, Iztaba Hussain Rizwee

Ride Details


Pawan

26.9 km 38min

Mini - White WagonR

12:18 AM T3 Arrival Rd, Indira Gandhi International Airport, New Delhi
12:56 AM A F Enclave Thokar No. 8, Kalindi Kunj Rd, Block H, Jamia Nagar, Jasola, New Delhi
Bill Details
Base Fare for 5 km
₹100

Distance Fare for 21.9 km
₹175.2

Ride Time Fare for 38 min
₹38

Fare Increase*
₹31.32

Total Fare
₹344.52

Taxes
₹35.86

Toll/Parking Fee
₹150

Total Bill (rounded off)
₹530
To download invoice or raise queries,
find support for this ride.
Payment

Paid by cash mone
₹530

*Fares are higher than usual when demand goes up. Your total fare was calculated as per the revised rate card.
pic
₹110
first 5.0km
₹8.8
per km
₹1.1/min
ride time fare
pic

Ok so I am a regular and loyal customer to your brand . today morning driver name shoaib shaikh ( mini white Dzire ) CRN[protected] was so irritating character . I always book cab mostly in morning where I want to travel peacefully and sleep on my way as I know I can trust ola. but this man asked me trillions of questions on our way. no idea about navigation no route knowledge. kept asking me way, which turn to take . now where from my pick up to drop location. I was only sitting straight just to navigate him. waooooo I am not fool sir . plz look at this issue to educate them at least about how to use technology. please.

Sir
Ur ola cab num dl 1z a 4764 hit my car from behind @ mangolpuri flyover @ 11:30 ..my friend was driving my car ..we understand that it can happen on road but when we asked for a compensation he hit our car with a brick..we ran away from there bcz we dint want any chaos.. We are going to complaint about it today @ police station..we olso have a proof o[censored]r device..

Hello,
Recently while I was driving my vehicle on JVLR, Mumbai, Maharashtra, India one ola cab driver cut me off several times. Basically not only me but other vehicles as well. The cab driver of MH01BD9029 (white colour maruti suzuki swift dzire) was rash driving which was scary for other people on the road driving their respective vehicles.
I hereby request you to take strict action against that cab driver.

Vehicle Registration Number of that cab : MH01BD9029

Dattatray ([protected]) White Indica MH12 KN4042 CRN[protected]

This person has no manners to speak to a lady. I was little late by
5 mins to board a cab he told me that this cab is not o[censored]r father he started giving me bad words. This person should be removed from his services. They can do any I was very surprised to see this kind of people in ola. He gave me and words. It's my humble request to please see into this matter urgently

Ride on wed oct 19, 02:35pm
Cab white Indica Driver arvind Pal. OSN[protected]
share book from khairani road to ghatkopar railway station.
Issue : Charges 62rs from ola money. I didnt took a ride.

I booked ola an opt option to pay from ola money. I booked share ride, when driver arrive so he already has customer in it. I sat in cab, than driver told me. "Sir, the customer who already seating he booked cab for parel. We have issue in our app. It mistakenly booked. I request you to book another cab."
I doubted so i ask him to cancel from his end.
Than he request me to call ola support for cancellation and book new cab for me which is in route.
I reach ola support from app after email and call with ola they denied for refund. ola support ticket no #23672620.
Company making fool to their customers. Company should be customer oriented.

Driver name Sanjoy Kumar Singha CNR[protected] mini white alto refused to accept Ola money and wanted cash money ..The driver misbehaved and dropped me at an unknown location at night.. I was travelling from ISBT near Balaji temple..betkuchi at 7.41 pm..back from my school prep. Classes. The driver took my pickup..when after 5 minutes drive came to know that I will pay through Ola money. .then he immediately told me to get down and take another cab. I refused to get down at that unknown location and wanted to speak to his owner..he refused and when I kept asking ..stopped the car and gave me a number which when I called was a wrong number..then he argued with me and dropped me at some place called lalmati Bhetapara. .unknown to me and charged me Rs.109 for 16 mins drive and from there I kept walking for sometime..found a small eating joint..from where I called my husband for help...took another Ola cab to a known destination from where my husband picked me up..I want justice..I am totally shocked at such misbehavior and terrible service... .Dr. Banashree Bardalai, Guwahati Assam ([protected])

Let me bring to your kind notice that the driver denied his duty after hearing the drop location giving the reason of traffic jam after accepting the booking. I had entered my drop location before the booking was accepted. It is unfortunate that you are charging a cancellation fee from our end for the negligence of your driver. Being regular customers, we are forced to think if we have to do the booking from your end. This is seriously bad on the company's part.

Hi, i have done a booking to airport on 18th october 2016 at 4.00 pm.

Kumar was the driver, mini micra car(white)

1. i do not understand how you could charge toll fee of rs 120/ just to drop me at airport? the total bill amount was rs 980/-

2. the driver was shabby and looking horrible

3. the car was not cleaned and again shabby.

Is this the service, you give when there is more competition in the market?

Please let me know the action taken by you and inform me by return.

S.antony cruz

On 26/09/16, I hv regd ola cab from malad to Prabhadevi. Whil travelling I hd recharged my ola a/c with 599 for my future rides. Later while my journey ends that time I had paid hard cash Rs.312 as fare. Later I checked my ola account from where the same amount was also debited from my ola account. Now when I checked with Priyanka Jain from customer team she was told me money will not be refund as pe company policy..I very much upset with ur this service where customer ia suffering as money loss due to company policy..Request you to kindly assist in this issue..

We have booked for ola cabs for pick up from Nile valley, Janapriya Townships, Hyderabad and drop at Secunderabad Rly station with request that the car should be there at 0930hrs. Though the driver made one call he did not turn up to pick and we waited till 1040 today. We were forced to take an auto to Railway station which is roughly 25 kms and it will take minimum 1 hour. Since auto dirver was very efficient we could make to railway station 5 minutes before the train reached the station. Such type of callousness on the part of the driver is not warranted. This is not first time. Even on 11.10.2016, we booked a cab to pick up from madhapur and drop at Nile valley at 11.30pm(inight). The driver cancelled the trip and the ola cabs charged me Rs.75/- for cancellation when again booked for, though the mistake was not from our side.

I booked an ola cab through their mobile application from aces layout bangalore to kempegowda airport bangalore. At the time of booking they displayed estimate of 540 to 570 which was a good fare. On arrival they charged 1031 and justified the amount with various explanation. They said amount displayed was not applicable for airport drop. Where as my drop point was mentioned as airport.
Need a help.

Hi Ola team

OLA has completely disappoint me today. The service is very bad and worst driver .

I booked OLA two time at late night today but when I called can driver they asked my drop location and post hear location they said that we will no go at this location. In this condition how we can take help of OLA.

If we cancelled the ride after decline duty from your driver 25 extra charge would be taken by us in ride. I don't know why OLA assure good services even they have fault in your service and charged extra money for own mistake.

Most of the time it's happened with me and at the time of cancel the ride I always mention status that driver decline duty but why you ppl make charge of this from us in next ride.

Worst service, bad behave of driver, no seriousness of driver toward their job .

Here I am attaching below details of both driver with car details i am not sure but I can little bit hope on you people that you will take some action
for this .

Driver name - Vinay
Car model- BEAT HR55Y2407
Driver mobile no- [protected]

Driver name- Barish
Car model- swift desire
Mobile no- [protected]

Regards,

Reena katatia
[protected]

I rode a ola xcent cab on 19th october from belapur, navi mumbai to terminal 2, cs airport, mumbai. my crn no. was[protected]. however, when i got to the airport, no notification on end journey came on my mobile and the driver said the fare was rs.611/-. i told him that i had a ola money account and the same will be debited from this. however, he said as this was not being shown in his mobile, i will need to pay him. hence i paid the amount. till date i have not received any notification. on 20th morning on arrival at kolkata, i called ola service person, a ms pooja and advised her about it. regrettably, i have yet to hear from ola, nor have i received any notification. i want to know why i did not receive any notification of ride end nor feed back? further, was i deducted the money from the ola money besides paying the driver? i had asked pooja for a clarification... but i am yet to receive any reply. if money was debited from my ola money, the same should be credited back, after clarification with the driver. your early reply will be appreciated.

It all happened this tuesday evening when from vashi i booked olacab to travel to juhu. drive name is aazam khan his mo no is [protected], crn no[protected], ertiga silver. at destination i paid cash to driver and later i found that ola has also deducted from my olawallet.

Now ola says they cannot do anything in this.. i called up driver he first refused to even agree later he agreed for taking cash from me. i asked him to contact ola and mention that cash is recd so that extra money can be credited back to olawallet. but adamant ola manager says its not possible.

I am going to register fir against ola and this driver for askng cash when money was deducted fr my wallet, they did not sms me email recd much later...

I am Nitin Jaikar. Yesterday (20/10/2016)I was in Raipur at Fafadih Chowk and I booked a ride towards Saddu Area around 11:20 pm. I got a message regarding cab and driver details - Mr. Bed ; [protected] White Alto - CG - 04 LH 0463. CRN No[protected].
I got a call from [protected] for ride confirmation where in this driver asked me for extra fare for his return journey as it was late night and also he said he will take more passengers on the way if he gets.
I request you to kick out such elements from Ola otherwise I am pretty sure that Ola is going to loose heavily on customers. I am a frequent traveler and needs a cab but because of your such service I hadn't booked any ride from last 1 and half years. I want to ask what is this? Where is honesty here? Where is hospitality here? If instead of me any single woman had booked a ride would she manage with any other passengers with her at late night?
shame on the drivers hired/funded/ deputed by you. I thought as a responsible customer to inform this. No need to mention otherwise that I cancelled the ride and went by Auto in Just Rs. 120. Thanks

Drivers name : devender kumar
Car number: dl1rta8043
Osn :[protected]

This driver abused us on the fact that we asked him to leave us on our dropping location. he left us much before our location giving lame excuses, and on telling him that we will complaint, he abused.

This behavior is not acceptable, and from near future we will never take an ola cab and will ask all our friends to do the same, until any actions are taken against the driver because we are seriously offended

Expecting actions, thank you

This morning on 20th oct 2016 around 3:33 am - 4:01 am we book an ola cab by online for t3 airport from munirka. we three o[censored]s travel from munirka to t3 departure the driver his name... mr karan (prime sedan - white xcent) and his mobile number [protected] has overcharge us while we see only amount rs 209/- by online has charge us rs 480/- when we come to know that he has overcharge us we repeatedly call him again and again even he once reply us to return the amount after reaching back to munirka, but while we were on the way back to munirka from t3 airport after calling several time he pic-up the phone and told us, you don't have to call this number again and again and do whatever you want to do.
So this is not the way he should talk to us and in return we need the full amount to be return from him by this evening itself, if not than the further action we will made a complain to police.
Ola cab and the company we believe you and we have a great hope the necessary action will be taken by the company immediately, this is not about only the money but money as well as trusting the company and its employee.
Thanking ola company with anticipation

On oct 8 2016 booked a ride through ola from meenambakam airport to chengalpet toll gate. Asked whether can i pay the driver through ola money. Driver was not agreeing. Hence i paid him in cash. As soon as the ride was over and driver left i opened ola. Money got automatically detected. Money deducted : rs. 498. Money that i paid to driver: crn[protected]. Driver name: saravanan k. Vehicle : white indigo, as soon as the money got deducted, called the driver. He said he had conveyed the same to ola and money will be transferred back. I didn't get any money back and called the customer care. Response from mr. Rakesh of customer care was, they are not responsible for this and i should have paid through ola money only. This is ridiculous. I should choose my own way to pay my money. Not ola.