Ola Cabs / ANI Technologies Complaints & Reviews

My account has been suspended by ola...
In my account ola money was also available about.
I want my account either working (non-suspended) or my money back to my bank account or ola account...
M totally harassed & dissatisfied
Do solve the issue and i need ola money urgently.

They said that your account is blocked automatically by the system error don't worry it will be unlock in 24 hrs. but from last 7 days doesn't happen they are fooling me says again and again the same thing.
I had also send several mails to them but not a proper rep from their end.

I've no more other option to do now to lodge a complaint against olacabs.

Pls solve my problem asap..

Registered email id of ola :- [protected]@gmail.com

My account is suspended

Dear ola cabs supervisor,

Illegal booking for fake journey at midnight/late night in bangalore city. Actually driver asks customer to book cab at the end of their actual journey and the are requesting and saying, please book cab to complete my total drive per day.
So, i am requesting u to please take necessary action on it and enhance cab facilities for general customer

Thanks and regards,
Satya prakash

I took ride on Oct 5th. For the first time I have loaded money to "OLA Money Wallet". Ola cab driver asked me ride amount and I have paid same. I did not get sms notification for amount debited from app after my ride was done. I have already told to the driver I have ola money in the wallet. But cab driver forced me to pay ride amount immediately. I have paid the amount.

Today I took the another ride, but there is no money in the wallet. I did not get any sms or notification like amount will be debited automatically. But driver should know this right? I have already told him I have money in the wallet.

They have charged 2 times for a single ride. I have called up customer care and asked them to return my money to the wallet as I have already paid to the driver.

Please have a look into this issue and return my money to the wallet? why should I pay 2 times for a single ride? please ask your cab driver for the ride money.

Thanks

I was travelling in the car number: KA 13 B 5789 with the taxi driver named Ramesh and his contact number:[protected] I had left my phone in the car when I got down but I called him to collect my phone but he did not show up and neither did he answer my calls. I had told him that I would come to him and collect my phone instead when he said he had reached far but he kept avoiding that and did not respond in an appropriate language! This complaint is regarding not using appropriate drivers who has no manners and no sense of responsibility towards customers. It is your duty to ensure that the customers have a good experience. And not just the travelling service counts but the personal contact with such drivers matters too to have a safe and good experience. I look forward to your reply and for you to take some reaction regarding the same. Please Oblige.

I have booked ola cab from my station. The driver was calling me where he was comfortable to pick me up and when i called him to my place he started asking me for charges. He was not ready to keep my luggage and after reaching my destination he started asking money for luggage. Is this the way you treat your customer. You driver was very rude and telling me that the car is of his own and dnt have to worry about anyone. I am really very very very very badly disappointed and will never use your services again. I'll try to sue the company if proper action is not taken.

I booked a cab in chennai on 7 oct 2016 and cab (TN 22 CX 9222)was allotted to me and i boarded cab around 9 pm. when the driver was about to start the trip by entering the crn no(CRN[protected] he got an error message and after which i contacted the customer care. i was asked to deboard the cab without any explanation and when i sought the same i was not given any and i was ill treated. i was also suggested rudely to look for alternative arrangements. customer care person also said that he will take this as feedback and then i interrupted saying it is not feedback but complaint. later i got mail saying ticket has been resolved(without my involvement!!!). These people are harassing customers in the name of customer care.

This is the 5th time this is happening to me. I booked a cab from my house the drive picked up thearly call also but never showed up on the location .if they don't wanna to their duty at least they can tell the customers which they don't. When we don't have other means of transport we choose to take a cab and ur drivers just don't wanna show up ..what kind of non sense is this ? He said he'll come to location and also said that he's 2 mins away from my location. If they don't wanna come ask them to OPEN their mouths and say it at least we can book another cab.this non sense has increased a lot these days .I had to write an exam today and I had to be there on time .if I miss my exam please do ask ur drivers if he'll write it for me I booked the cab at 8.09 and he didn't show up till 8.30 when it said 1 min away .please do find a solution to this and hope it never repeats again

Today at 5:36 i had booked one ola cab

CHIRONJIT ([protected]) is on the way to your location in a White Beat WB19H0494. You are paying Rs. 251 for this ride. Once you board the cab please share OSN[protected] with driver to start trip.
i called up the driver, he said he is comming .
actualy i had one train from shalimer railway station .
but at 5:50 i got one message that the trip cancelled by the driver.

Sorry! Your Ola Share booking OSN[protected] has been cancelled as driver was unable to serve you this time. Please try booking again.
i called up the driver to know why he cancelled after a long time, then he misbehaving with me and told he was in the spot but as he not find me he cancelled the trip.
but i was at that point. he not called me even not given miss call also
as a result i missed my train.
if this kind of service ola give then i will not be the customer of ola.thats sure.
i have voice recording of the driver.

Hello, this is mrs jyoti mehta d/o sh narendra kumar rajput r/o c-216, gf, jhilmil colony, delhi-95. I have a complaint about your driver mr rajkumar mehta (Mobile - [protected]) s/o mr ramesh chand mehta r/o h. No. 1384/85, jawahar nagar, camp, palwal (Haryana) pin-121102 who is owning/having vehicle hyundai xcent car no : hr73-7983. This man - mr rajkumar mehta, who is recentely attempted to kill/murder me (Mrs jyoti mehta) & my 5 yrs son mandheer mehta, by forcefully taking us on brindaban (Mathura)-bharatpur highway from palwal. Please note mr rajkumar mehta is real elder brother of my husband mr manoj kumar mehta. Mr rajkumar mehta is the main culprit /offender in the crime as he was driving the same car numbere of which is mentioned above. I am in process of loadging police f. I. R. For the matter & it is under process. Meanwhile please take suitable action by banning this driver mr rajkumar mehta as well his hyundai xcent car no : hr73-7983 from your organisation on top priority today itself for future.
Regards, jyoti mehta

I had booked service on 5th oct morning for the ahmedabad railway station. I received following message: dashratbhai ([protected]) is on the way to your location in a white indigo gj02xx1309. Once boarded please share crn[protected] with the driver to start the trip.

After having waited for a much long than the given time, the drive did not show up. I called the driver twice imminently after making the booking and again after ten mins later. The driver did not take my call. Further, almost 10 minutes later i received automatic call for a booking cancellation initiated by the drive.

The book was to the station, hence the drive not showing up could have costed me missing my train. This is highly unprofessional!! I would like to know of action taken.

On 2 oct i book a ola cab to travel from kandivali ekta nagar to khar telephone exchange

We ask diver was is per km rate of ola so he said i am new i have not taken any training, come from village some day back and directly join ola cab

While reaching at my destination at khar he also not knowing route properly

At last he has given me fare of 378 for just 17 km travel

So i cost per km 23 rs which is fare of general taxi very much costly than auto rickshaw
They commit that they charge 6 rs and charge fare 23 rs
Is this not is big trick play by ola cab association

Cancellation of booking after boarding
I had a pathetic experience with ola. After boarding the cab my booking was cancelled and i was asked to get off the vehicle. What kind of customer service is this??? Is this the way u treat your customers??? Cab driver was late.. He didnot even bother to call... I had to call him to confirm his location and cab status. And later they cancelled the booking.
And how do you guarantee security of your passenger when the person whose photo is displayed in your message is different from the driver actually driving thw cab???
Booking confirmation message:
"bhausaheb khamkar ([protected]) is on the way to your location in a white dzire tour mh04hn939. You are paying rs. 77 for this ride. Once you board the cab please share osn[protected] with driver to start trip."

This was the last time i booked your downgraded service... And now i will also complain our company corporate service with whom you have tie up about this incident

I am not satisfied with ola cabs company..I am the owner of car.your devise (mobile) also not working properly and not for one day this problem is coming daily .(1 month).my driver is not get booking in pick hours also.from last 2 weeks i am visiting ola office in thane (Wagle Estate) daily but not get proper solution. they are too rud too talk with us.

At 11:54 am i have took a ola cab travelling from plot 11 road number 224, raj nagar, new delhi, delhi, india travelling to mansarovar building, 366, sulatanpur, mg road, new delhi, delhi, india. Crn[protected] my cab driver took me to different place saying that he knew some shortcut route. I am new to this place i was not knowing the route and while continue telling him about the worng location he was then convincing me about he knows the way. According to navigation it was actually only 20 min drive but he dropped me wrong location from where i have to opt for "uber" when i have denied to pay money he was shouting on me and misbehave. I am surprise to see this and paid him inr 301/- and complaint via sms on app but i got only refund of inr 21/- which is surprise. I want my refund full and the driver to be sacked out.

UP 32 FN 9640 Mr Shakeel has Been charged 50rs extra from Charbagh Station to Aminabad Tempo Stand, For cancellations of cab but D cancellation of cabs r not done by my side.. It has been done by ola driver only and it has informed me by an IVR ola number that D driver cancel my booking so how can they charge 50rs extra... Major case of corruption by an OLA driver... Shame on u OLA Drivers life screws u all everyday...

Hi,
Yesterday 6-9-2016 i have booked cab ts09ua9488. At hyderabad amberpet to temple alwal.
Before 4 r 5 times booked the same i charged up to 190/-
But yesterday nyt he charged me rs 272/-. He dont know exact routes and how to follow navigation because of him i lost my time and money and trust on "ola" cabs. Need further action on him and please appoint proper drivers
And also need my money back whatever i paid extra.

Thanks,
Santhosh m
+91-[protected]

Sir/Madam,
I am the customer of Ola cab and book Ola cab on reguraly basis. But from past two-three times the drivers of Ola cancelled my booking without my permission. It takes more than 6-7 attempt to book Ola cab as driver cancel my booking within a minute of booking. On 5th October I booked Ola but driver cancelled my booking so I again try to book cab but the drivers of Ola keep cancelling my booking. Due to this, my father arranged private cab so I cancel my booking of Ola. Now Ola Cabs sends me a message that extra Rs. 25 will be charged on your next ride because I cancel my booking.
Drivers of Ola keep on cancelling my bookings but Ola does not take any action against its drivers but this is my first time that I cancel my booking, Ola charged Rs.25. This is clearly the exploitation of its customer.
First, Ola provide worst services and then charged unnecessary money.
Please help me with this this regard.
Yours Faithfully.

Dear ola,
I am interested about be a partner of your amazing company and i attached me car with your company but the staff working here at nagpur city they behave with their partners like a slave .they do whatever they want .they take their lunche time as long as they want and the people comes to them daily waits 2 to 3 hours for their issues.this beahviour with us is really not acceptable.we respect your company and we respect our time too.

There is nothing more pathetic than booking an ola cab. Driver has every right to cancel the cab on his own wish without even notifying the customer. Horrible service. Also ola follows awesome technology that even the ongoing cab ride can get cancelled automatically if there is any sudden glitch in network connectivity occurs in the driver's device. So everyone needs to have a backup plan in hand while booking ola cab in emergency.

Dear OLA,

I am Varun from new delhi Recently I moved in Jaipur city and now mostly I used ola sharing, till now I have minimum 17 drive with ola. Today I booked ola sharing from bani park to ajmer road, then suddenly driver stoped the car in mid point on the way, and said he can't ran his car on wrong side and when I told to him I m used cab on daily basis then he said 'Bhenchod Mai kya karu Gadi se Utar or nikal yaha se'. And I already amount paid my ride. After that he using abusing language and when I left the cab he caUght my wallet and put my money and atm in his pocket, my salary in my wallet and now I blocked my atm but I want back my money and Details of driver in attached photo. Arrange call back from ola cabs ASAP.