Ola Cabs / ANI Technologies Complaints & Reviews

Booking crn[protected], vehicle no tn 22 cq 6379 silver indica, driver name loganathan. wife booked cab at 5.45pm from pammal, chennai for dropping her mother and sisters back to chennai railway station on their maiden visit. driver came with another passenger saying he is dropping him at 0.5km. instead went via koiembedu dropping the other passenger causing my in laws miss their train to kerala. after reaching station he locked the veh not letting others to get down till the time my sister in law went to see the train status and come back. keeping the only ladies traveller's under great stress.

I had booked an OLA car on 23.09.2016 CRN[protected] driver Yashwant ([protected]) White Indica MH12KN 0834.and was surprised by the sheer arrogance and ignorance of the driver. He did not know the meaning of the CRN .When i showed to him that he was not putting the number correctly he was down right rude and asked me to leave the cab immediately. I thought OLA drivers were courteous and well informed about their systems .But unfortunately it was not so .The driver not only was ill informed, down right rude, his car was not in good shape and was dirty from the inside too.
I have had two other run ins with OLA drivers previously
With such drivers and service I would not like to travel by OLA
I hpoe you will take some action on this please
Regards
CA Sanjeev G. Valimbe
B.Com, MBA, FCA
Office No. 227, Second Floor
Patil Plaza
Mitrmandal
Pune 411 009
Ph.[protected]
.
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I have to say this in highly disappointment that the service that Ola provides is really horrible and completely unsatisfactory. Last day I wasted almost 1 hour in booking the cab to travel from Nangloi to Jamia Nagar. I made atleast 30 calls to 5 different drivers which I booked the cab of. 3 of them(Pawan phone no. [protected], Aadesh phone no. [protected] and Sandeep phone no. [protected]) denied the service immediately. 1 of them dint picked the phone up. And the last one made me extremely frustrated. His name was Sonu(Phone no. [protected]). He picked the phone up. Agreed for service saying he will reach there in 2 minutes. But no response of him for the next 10 minutes. After 10 minutes I got the call of the driver and he was asking for the OSN no. I said please trace my location using GPS system and come to my place as soon as possible as I was getting late. He asked me again and again. Lastly I gave him the OSN number. After 5 minutes I got the message from the same driver(Sonu) that my ride has been completed and I had to pay xyz amount(i dont remember exactly). At last I had to board metro as I dint had any other alternatives to reach early at my destination. This was not expected from them and I want to be strict action taken against them. Specially the deiver named Sonu. I want the feedback at the earliest.

I had applied for ola cab to take me to suburb bus stand at 5pm. I got driver details aa manju [protected] at 4:45pm. I called him but he refused to come as he was far away. He even refused to inform ola that he cannot go and that they must arrange another cab for me. After a lot of trouble i was somehow able to reach bus stop on time. How can we trust ola if they appoint such careless drivers?

Beware of olacabs and ola money!!!
Had a terrible experience today with ola cab and ola money. had booked a ride for my parents to the delhi airport on 1/10/16.. the driver (prince: white amaze dl1rta5294) charged the full amount rs 488 from my father and at the same time the amount present in my ola money account (rs 425) also got deducted. i called up their support centre and the lady bluntly told that it was my fault and the money cannot be refunded. i asked her to transfer to her superior and some mr. sherriff also did not listen to me. i made conference call with my father who was in airport at that time and he told the whole thing to him. sheriff took the driver on concall and the driver bluntly refused that my father paid rs 500 to him. he said that he paid rs 100 only. mr sheriff instead to listening to us put all the blame on us was still adamant that it was our fault. my father doesn’t have android and thus he cannot check if any money was deducted or not. nor did i receive any message that the money was deducted from my ola money account. the thing which is irritating is how the concerned person (mr. sheriff) behaved. instead of helping us out and refunding the money he put all the blame on us. please beware of these farud ola people and their drivers.

This issue is regularly happening in all ola rides.in a route where the singe toll charges are applicable, ola charges twice the amount for it and customer care is not responsible for refunding even after bringing this complaint.

When i tried validating all my invoices, the same was done for every bills. When cross checked with other customer rides the same was done. This is biggest cheating where customers will not notice this in their busy schedule.

I books a can like around 4:30 for 6:25 and received a text of sharing driver details 15 min befor the ride. And i waited for almost 6:20 for the message and did not recived any message not a single message even of apology that we'll not be provided with the cab, my main problem is that if they are unable to reach then they shluld inform is before the time. And after calling coustmer care they said you can make an immediate booking i mean how can we make immediate booking if there is jo cab availabe and if that same [censored] happens again what then? If they are unable to provide us cab on time why the hell are they operating the company, why are they making fool? I am sory to say but this is my third time, i m facing this problem and m surely m not going to book any rides further. M really nd really disappointed with this activity and i warn others also not to book any rides with ola again!

I booked a cab last night for today morning to go to railway station {crn no.[protected] and drivers mobile no.[protected]} he called me up 10 mins before reaching my to confirm drop location. I told him i want go city railway station he cancelled the booking this is ridiculuce if this thing happens again i won't prefer using your service. You people do need to solve this issue

Dear concern,

I booked cab from your app on 08th Oct. 2016.CRN no. Is[protected].

I recharge/top up my ola money after book the cab but due to your server problem I not receive ola money till my trip end. And not show balance in ola money.

And in your driver app also show pay by cash. And I pay cash to driver as per invoice.

Kindly doneedful for refund same.

My mobile no. Is [protected]

Yesterday in the morning i tried to take the ola auto service. Which i thought would be convenient for me. As i wanted to go for the prayer service. I booked the auto at 9:17 am. Got a confirmation of driver coming to the destination (Arvind kumar - auto - dl1rm 6765). However when i called him. He said that he has cancelled the booking. So check the message. So i again booked an auto at 9:20 am and got a response that auto is coming (Dhoom singh - auto - dl1rm 5543). But when i called on his number, he didn't knew the way. He said, he is at khan pur. Then he handed over the phone to someone else. I spoke to that person also and explained the route. But he kept on asking me many questions where is it and where you have to go. So i said i have already registered and you might have received the message about it. Hearing that he kept the phone and cancelled the booking. So pathetic because of which i had to find someother alternative.

Ola,
This email is a general feedback to you. The service Ola provides these days are pathetic. I was a loyal customer to you. Ola services was amazing in the beginning. But now, the services provided are BS.
I have various points to complain to you about.
1) This has happened to me for the 4th time and on Oct 8th 2016 again at the airport. Every time it is the same case. I book a cab, driver calls me knows my destination where he needs to drop and the driver never turns up. Cancels the cab selecting "customer was not at the location". This drives me crazy every time. The driver never turns up at the pick up location. I have also had situations where driver said to me cancel the cab from your end madam, I cant drop you because the destination is too far. What am I supposed to do, why are you logged in the system if you don't want to pick any customers?

2) One situation few months back again same pick up point, which is airport. The driver's car fails and he drops me on the Khadki Bridge at night 1 o clock saying I cant take you further. He goes diesel khatam hua. Should'nt you be checking your fuel level simultaneously and godamn filling it?

3) On September 19th 2016, I took a cab from Nigdi to the airport. You can check my logs. Very disappointed with Ola again and to such an extend that I will soon uninstall Ola app from my phone.
Driver parks the car at a location whose roads are under construction. I have 2 luggage including one big suitcase weighing 25kg. I tell him, Brother can you please reverse your car a bit? Due to the road construction I cant really lift my suitcase alone. Please reverse a bit, I can easily then keep the suitcase in a position where I can easily put it in the back. Adamant driver says I cant bring it back but expects me to lift the heavy suitcase and put it in the cab. which I could had done if he had spoken to me with respect. But no he did not. On requesting again, brother can you please help me with the suitcase, to which he replies that's not my job!
What a bad on earth that driver is and the Ola Services are these days!! Pathetic!

There are many more instances. Driver residing in and around Hadapsar rejecting on face to take up a drop at Pimpri Chinchwad side, etc., etc.,

TOTALLY DISAPPOINTED!! TOTALLY PATHETIC!!

I am not sure how you going to improve on the services part you provide now. But there are very few drivers now in Ola who are really sensible and to whom I do not miss to give 4-5 Stars as feedback. But most drivers nowadays are not polite.

How would you want to improve your service and make your customer happy? If I understand that there are no measures taken by you, You can count one uninstallation of app from my phone and my family's phone soon.

- An Unhappy Customer.

The driver who drove the above mentioned Ola Cab today at around 9.30 PM hit my car and ran away at Brindavan Street Extension, West Mambalam, Chennai - 600033. I wanted Ola Cab to take strict action against such irresponsible driver. I will file a complaint with police if appropriate action is not taken by Ola Cabs. I need the driver's Name and contact number as well.

Balaji Ramakrishnan

Ola driver, pawan who 1st helped me to book another ola cab, bad mouthed and intimidated on call when i requested for invoice of crn[protected] against a cancelled crn xxxxx6466 by pawan. Ola customer care at level2 katrine asked me to call and confirm email id from him but he shared invalidid as [protected]@gmail.com. His contact [protected] is informally named as poni. I took help from him with good faith but pawan misunderstands with anxiety that rs. 294 is small amount which any customer can ignore while reimbursement.

Ola customer care managers should have internally coordinated to find the email id when i shared all the available information.

I hope we can make service industry act good when it comes to developing india to a better behaving first. Drivers from ola are like front office live service providers. I am making this complaint knowing that i also legally made mistake by not refusing pawan for 2nd ride booking where he himself should have followed the same rule but i took the service after his firm consent that he will share the invoice copy after the ride.

Dear ola
The fare you charged is high. I never asked for upgrade, you upgrade your self and charged as you wish.
I am upset your decisions. As per my knowledge upgrade is not charged more.
I booked for mini and my bill is came for your travel is upgraded and charged with prime
09 oct, 2016

1. ₹1439
Crn[protected]
Thanks for travelling with us, ramesh kumar - mob.[protected].

This is not upgrade misusing our money. This is not acceptable.

2. Toll fee also not 200 (In two places)
The total drive is exactly 58 mins. But it is 70 mints.

Pl. Respond my mail.

My account has been suspended by ola...
In my account ola money was also available about.
I want my account either working (non-suspended) or my money back to my bank account or ola account...
M totally harassed & dissatisfied
Do solve the issue and i need ola money urgently.

They said that your account is blocked automatically by the system error don't worry it will be unlock in 24 hrs. but from last 7 days doesn't happen they are fooling me says again and again the same thing.
I had also send several mails to them but not a proper rep from their end.

I've no more other option to do now to lodge a complaint against olacabs.

Pls solve my problem asap..

Registered email id of ola :- [protected]@gmail.com

My account is suspended

Dear ola cabs supervisor,

Illegal booking for fake journey at midnight/late night in bangalore city. Actually driver asks customer to book cab at the end of their actual journey and the are requesting and saying, please book cab to complete my total drive per day.
So, i am requesting u to please take necessary action on it and enhance cab facilities for general customer

Thanks and regards,
Satya prakash

I took ride on Oct 5th. For the first time I have loaded money to "OLA Money Wallet". Ola cab driver asked me ride amount and I have paid same. I did not get sms notification for amount debited from app after my ride was done. I have already told to the driver I have ola money in the wallet. But cab driver forced me to pay ride amount immediately. I have paid the amount.

Today I took the another ride, but there is no money in the wallet. I did not get any sms or notification like amount will be debited automatically. But driver should know this right? I have already told him I have money in the wallet.

They have charged 2 times for a single ride. I have called up customer care and asked them to return my money to the wallet as I have already paid to the driver.

Please have a look into this issue and return my money to the wallet? why should I pay 2 times for a single ride? please ask your cab driver for the ride money.

Thanks

I was travelling in the car number: KA 13 B 5789 with the taxi driver named Ramesh and his contact number:[protected] I had left my phone in the car when I got down but I called him to collect my phone but he did not show up and neither did he answer my calls. I had told him that I would come to him and collect my phone instead when he said he had reached far but he kept avoiding that and did not respond in an appropriate language! This complaint is regarding not using appropriate drivers who has no manners and no sense of responsibility towards customers. It is your duty to ensure that the customers have a good experience. And not just the travelling service counts but the personal contact with such drivers matters too to have a safe and good experience. I look forward to your reply and for you to take some reaction regarding the same. Please Oblige.

I have booked ola cab from my station. The driver was calling me where he was comfortable to pick me up and when i called him to my place he started asking me for charges. He was not ready to keep my luggage and after reaching my destination he started asking money for luggage. Is this the way you treat your customer. You driver was very rude and telling me that the car is of his own and dnt have to worry about anyone. I am really very very very very badly disappointed and will never use your services again. I'll try to sue the company if proper action is not taken.

I booked a cab in chennai on 7 oct 2016 and cab (TN 22 CX 9222)was allotted to me and i boarded cab around 9 pm. when the driver was about to start the trip by entering the crn no(CRN[protected] he got an error message and after which i contacted the customer care. i was asked to deboard the cab without any explanation and when i sought the same i was not given any and i was ill treated. i was also suggested rudely to look for alternative arrangements. customer care person also said that he will take this as feedback and then i interrupted saying it is not feedback but complaint. later i got mail saying ticket has been resolved(without my involvement!!!). These people are harassing customers in the name of customer care.