Ola Cabs / ANI Technologies Complaints & Reviews

I went to ola office to get the knowledge about the paying if i give my car for ola services a few days ago (4-5 days max).
The representative told me there that ola keeps 20% of your earning and gives you 80% but later what i found out was ola just keeps 10% and gives the rest 90%.
I seriously think this is a case of fraudery and the person who told me this was the head member of that office.
I want strict action to be taken against him because there were 3-4 more people sitting in that room and he was spreading the same news.

Dear sir
Yesterday i was trying to book a cab for myself but none of the drivers showed up. And it is not possible that there were no cabs because i was in a good area(mg road ggn). After 1 hr i got a cab and ask the driver about my problem. The answer he gave me leave in utter shock. He said to me that nowadays drivers are not intersted in picking customers as they can increase their number of trips by fake ids and hence just go for mostly 2 genuine trips and rest are fake trips by fake gmail ids and numbers.
They are just incresing their incentives my making the most number of trips.
Please look into the issue and resolve it.
Kindly change tour polices for the sake of your customer( make some laws for these kinds of drivers)

Thankyou

With the following comment:
Was never intimated about any peak charges prior booking the cab.when I reached by destination I was demanded to pay Rs.643 whereas I was only suppose to around pay Rs.230 as I travel to this place frequently with ola cabs as that my work place and it is only 18 km away from my home and also had booked a prime cab from Ola app. Driver advised me that it is
strange that Ola is charging so high whereas it should be around Rs.230. He advised me to pay the him Rs.643 and that I can speak to the Ola customer care and get the money refunded back. As I was getting late for work and had no time to argue with him and unfortunately had to pay him that amount and today when I spoke to Ola customer care I was advised that I was intimated while booking the cab, which I wasn't and this isn't the first time I am booking a cab with Ola. This one has completely changed my experience with Ola cabs and will never recommend anyone for it as you people are fraudulent and charge unnecessary amount from people. Absolute rubbish service.

Ola Complaint reference :

Request #9114551
Billing Issue : Issue With Peak Pricing

Ola driver in Chennai had blocked traffic while making U-turn while knowing that he is not going to move further after he makes a turn because of excess traffic. When I informed him of his mistake, driver stopped his car, came out of it and started hitting me inside my car. I was seriously bruised on my face due to this OLA driver. His license plate is TN22 BR 9918.

I and all my family will never again board a OLA vehicle unless strict action is taken against this OLA driver and he apologizes to me.

I traveled by grey nissan go regn no. Mh 43 b 817 from nariman point to infinity mall andheri. I started my trip at 13.55 pm on friday, 10th june, 2016. The a/c of the car was ineffective. Further driver (Mr. Sumit) asked me to pay toll charges at bandra - worli sea link bridge. I paid the same. Later on when i saw the bill i found the same was charged to me in bill. I hope ola will take step against the driver.

Hi I had received a mail from OLA mentioning if I recharge OLA money with 399 i would get 25% off on next 4 rides i take with OLA. I recieved mail on 19 May 16 and offer valid till 23 May 16. I have recharged OLA money and have taken more than 4 rides as well, no cash back is credited!! When i call customer care, i am asked to send mail to OLA money !! OLA money cust care i receive only automated response!! Its been more than a month that OLA is denied paying cash back!!

Also, OLA is charging surge price up to 2.4 times actual charge, even for OLA share?? OLA doesn't initiate action against abusive drivers!!

Dear concern

Kindly note i have not used the mentioned crn ride then why rs.59 deducted from my account. I booked the cab and driver did not even picked the call. This is the best example of looting customers if they have kept the balance in ola money. I request you to kindly reverse the charges immediately. Kindly let me know if you require any further information from my side.

Thanks
Anand

Dear Sir,

My first experience with Ola has been so bad that I do not wish to use your services again. I have lodged a complaint on 3.6.2016 but there is NO response from your side till date.

Ola Cabs Complaint Status Update [ID: 1301019] dated 3.6.2016 was given but no response to date.

On 3rd June 2016, I had booked an Ola cab at 4:00a.m. to go to the Airport - KIA. Registration CRN No. given was CRN No.[protected] on 3.6.2016. Driver allotted was Kashif Mushtaq in Prime - White Swift Dzire Upgraded from Mini.
No cab arrived and no one responded on the mobile number given as
[protected] despite ringing several times at the appointed time.

We had to urgently call another cab company which arrived within 4 minutes!.

On calling the driver Kashif Mushtaq on 4th June to enquire why he did not come, he gives an answer that how can one expect a person to wake up from deep sleep at 4:00a.m. I enquired then why does he run a cab to which he insisted that he would not be able to take a call at that time. There was no sign of any apology or regret that a person's flight could have been missed due to his irresponsible behaviour.

I have no idea whether my complaint will even be read and will anything be done about it as I have lost faith in Ola Cab serves.

To top it, I get messages like these ' Thanking me for using Ola cab to Pulikeshinagar at 7:30a.m. on 3.6.2016. I DID NOT EVEN USE THE CAB NOR GO TO THIS PLACE!

As regards rating OLA, I would put it to negative rating!

Mrs. S. Bharucha

I booked a cab for ride at 6 am on 10th June 2016 as we had to go to the airport from Savoury Suites, Daily Circlr, Bangalore. There were 5 people and we had to drop one at the distance of about 2-3 km and then go straight to airport which was 40 km from our place. The driver first let us sit and in the middle of the way says that he had a lot of strain out of driving for 2 days so he cant take us. He left us in the middle of the way with all our luggages. And told us to book another cab. He even took 100 Rs for 2-3 km. His name is Naveen.
Kindly look in the issue and I hope no such convenience should be caused to any customer. Company should take the permission from driver if he wants to drive or not otherwise they cause such inconvenience to us. We are already late for our flight and in the way. I hope we dont miss our flight.

We have booked Ola suv from mogappair to madipakkam, we came by white slide with Nine persons.but on return booking the driver not allowed to get into cab, and leave us with no option, by complaining the seating capacity, very worst cab services, fraudlent services for collecting Peak hour.charges very very bad services, please Suggest the no of persons and name of the car on booking itself

I had booked a cab from Nirvana Country Gurgaon Sector 50. The driver Rajmangal Singh ([protected]) was confirmed and called us also. We had to travel to Udyog Vihar and this was around 9.15pm, by 9.30(8th June) we got a message that he has already reached and is waiting. When we called him he said, that there is traffic and would reach in 3 to 5 minutes. Post that his phone was switched off and we were waiting till 9.45pm and there was no response.

We stay in mumbai and had never such issues with OLA in the past, our relatives who stay at nirvana country confirmed that his has happened to them multiple times and the drivers switch off when they dont want to come this is ridiculous!!!

I called the driver today 9th June just to check why he did that and his response was 'AAPKO COMPLAIN KARNA HAI TO KAR LO'' the most pathetic behavior I have ever experienced !!!

If this is the service of OLA it is rock bottom BAD service and if OLA boasts of sevice people like this guy should not be in your team shattering the BRAND image!!!

I have been charged Rs 44 without a ride, money has been debited from my ols money account leads to frustration & harassment.
It is like debiting money from bank account with my knowledge.

Moreover no cab deriver was responding the call.
Soon they will see court notice.
Just wanted to ask one thing " from where you have learned the art of befooling
& screwing people Mr Bhavish Agarwal

I have took an OLA cab on 5 June 2016, 12:32 PM from Kanke Dam Rd, Gandhi Nagar Colony, Jhirga Toli, Gandhi Nagar, Ranchi to Station Rd, Lower Chutia, Gosaintola, Ranchi.

In this ride Ola has charged me Rs. 30 for parking/toll fee.here i want to mention that this cab was neither parked anywhere neither paid any toll. but still they charged RS.30/- Extra with Bill no. CRN[protected].

Here i request you to kindly take action against OLA Cab for this type of excess charging.

On 8th of June 2016 I booked an ola cab as my friend had to go for an important meeting. I got a confirmation msg saying that a driver named Jaisankar driving a silver Etios with registration number TN 07 BU 1858 will be my driver. When I called him he said he was 30 mins away as there was alot of traffic due to rain. I was ok with it as we still had some time on our hands. 7 min's after receiving the first msg i get another one saying a swift dzier was was my driver.I thought Jaisanker had cancelled my booking and i was allotted another driver. So i called up the new driver and explained him my address and he came and picked up my friend and was on his way. 15 min later Jaisankar reaches at the pickup point, calls me and when i explained what had happened he starts abusing me. Knowing that he was stressed driving through traffic I tried to calm him down but he went on abusing me through the phone. I had enough and i did not want to make much of it but this man kept on calling me on my phone. His phone number is [protected]. And hence this will be the last time ever that i use Ola cabs.

My kid vomited in the car fue to her illness. The driver started shouting. We came to the pick up point and my family deboarded. The driver stopped me asked for money to clean the car. I contacted customer care to know the policy. One lady from the call centre adviced the driver to take money from me as per my convinience. But the driver demanded rs.1000. Only offering him to pay rs.200, the driver started shouting and called all near by auto drivers and taxi drivers . They too build pressure on me to pay. Finally i had to pay rs.1000 to this nonsense. I want the driver should be terminated of contract with ola and return back my rs1000 paid to the driver. Driver name murali, KA 51A5772

I had booked for a mini cab from my brother's app on 4th June from Dhakuria, Kolkata to Shalimar station, but when the bill was charged it was charged for Mini. Please see the attached images, it shows that I had booked Micro and later charged for Mini. I have others also complaining about the same. please look into it, its dissapointing.

Please return my extra money that was charged as Mini.

Yesterday I booked a cab at 7 p.m. from Subhash Nagar Metro Station to Iskcon Temple. Registration number of the cab was HR55W 4337.
The behaviour of the driver was inappropriate. GPRS system of the car was not working. He was even not aware of any root with in Delhi because of this we have reached in about 3 hours instead of only 1 hour route. Each and every person who is passing by giving bad remarks because of his bad driving.
Further, because of his no knowledge of any route we have paid more than double of estimated amount. further we face a lot of losses because of reaching late due to his non knowledge of any route of Delhi.

It is strongly recommended that the driver and that cab mmediately be removed fromOLA services.

Ola driver named krishna was very rude... He seems to know nothing... He told me first that he has no idea about the place... Then told me wrong address pocket 2 instead of pocket 12 after that when he came to the navigating place he told me that he is not moving an inch from that place...
We have to pick the train but he cancelled the ride... I told him that i am with the ladies and baby and having luggage please cooperate... But he listened nothing and gone from there... He was so rude.. That is so strange because it was the first time i was experiencing so rude driver from ola... I missed my train and an very important event

Hey guys,

I am a frequent ola cab user and there are times when i get a free upgrade from ola like from mini to sedan or micro to mini. But, here's the problem, if its a free upgrade i should be charged as per the lower variant that i selected while booking (Lets say, micro) and not the upgraded car (Say, mini). This has happened with me many a times now and am highly disappointed with ola due to this.

Here's a recent example, i booked an ola micro from safdarjung to gurgan dlf phase 3 and was charged rs.234 (Crn[protected] and then i booked an ola micro but because i got a free upgrade to ola mini i was charged rs.348 (Crn[protected] on the same route.

I am not expecting any sort of refund here coz i don't want any hassle but i would really appreciate if this is rectified soon ; i don't want any free upgrades if you will charge me more for that.

Hope to here from you soon!

Cheers!!

Vibhor kaushik
Mobile number: [protected]

I had a very bad experience with OLA. I booked a cab for my parents from Old delhi railway station at 3:30 on June 8, 2016.

The cab was 4 minutes away. His behavior was totally pathetic.

1. I asked him to pick up my parents from the pick up lane. He refused saying that they were not allowed to. ALthough i had earlier had pick ups using OLA from the point i was asking, he completely refused. I requested him to please try considering their age and the hot climate. He was still admant

2. He did not move even a step from his location and my parents walked all the way to where he was (4minutes distance if he would have drived). it was a little less than 1 km that that they had to walk to him

3. the moment they reached, he said that he cancelled the booking and will not pick them.

Driver's details:
MONU
White Wagon R - DL1RT5591

If it was not possible for him to take the booking, he should cancelled right away rather than causing trouble for 2 aged people with luggage.

Really disappointing