Ola Cabs / ANI Technologies Complaints & Reviews

I hired an ola micro yesterday at around 11 pm. No call from driver to ask pickup point. When I called, driver was not reachable. When finally he picked up the call, he very rudely denied service although the cab was within the allowed circumference of the pickup point. If he couldn't take the ride why did he even accept it in the first place? Especially frustrating at such late hours when cabs are minimal and also at peak pricing. He didn't even care to say sorry or explain his position. Just blatantly said no and went on to cancel the ride saying the customer requested to cancel the ride. I hope ola takes some stringent action against such drivers else they'll be losing a lot of customers to uber which has much better customer service.

Details of the driver and ride:

MURUGAN ([protected])

Indica TN32J9732

Today the 6th may. I was travelng with my husband and cousins we were five o[censored]s including child. We kept trying the ola app and the micro and mini kept showing 2x higher rate. We then decided to book a prime. We were supposed to get a white innova. Timw was 10. 45 pm at adyar sangeetha. First all drivers were refusing. We kept tryng still. One driver of innova refused the service and cancelld the booking also the sedan driver od swit dezire . Said his house was at opposite direction and so he could not help us. Its shame on ola to have a very poor service after 10 pm in Chennai. Some drivers even raised their voice not even realising how to treat a women at night. It was pathetic that there was no help for women in chennai around 10.30 pm.
Fortunately 2 auto deivers helped us out of the way seeing us standing and struggling in the middle of the road.
I request a severe action to be taken on ola in regards to night service in Chennai.

I had booked a cab at 6pm on 30th april for a car to be sent at 4 a.M. On sunday, 1st may . I had a flight to kolkata and needed to leave at 4 a.M. From sec 29, noida. I got a confirmation sms from ola, saying the cab would be there.But the cab did not come. On calling customercare at delhi today, all i got was a simple sorry from a person, saif, at the other end. Now if this happens at 4 a.M. In the morning, what is a person to do.With great difficulty, i reached the airport, just 5 minutes before close of counter.

The only thing to do is not to book ola cab in the future and let my friends know about the danger of going along with this company.

Transaction no. - crn[protected]
Cab driver - manju n
Cab - silver etios
Date - 30th april 2016

Complaint - 1. The driver did not explain if he could continue with the same ride with a stop of 5 min in between. I told him all your drivers do that, to which replied rudely, that " please go ahead and complain who ever".
2. I got down from the car at this rude behaviour, the driver did not stop the trip which was to my society main gate (50 m away approx). He charged me 123 rs from ola money . I immediately raised a coustomer care feedback and got my ola moeny refunded.
3. On all of this happening, ola blocked my e-mail id, and deactivated my profile and have seized my ola money, amount being around rs200 (Aprox).

Neither the drivers know how to provide information to customers nor are they taught how to speak and moreover they seize your money if you raise a feedback.

Please help me get my account reactivated with my actual ola money with paid amount.

Sir,
Yesterday ( 9 pm ) i booked three times for a ride from royapetta to mathur.But all the three drivers were saying we can't come for such a long ride at night time for their personal issues and forcefully insisting us to cancel the ride.If this is a usual issue why are you making us to suffer in the night and more than 30 min we wasted for expecting your cab.None of the drivers were waited for us.They waited only to make us to cancel the ride.
Thanks for patients to consider our problems. Hope appropriate action from you . Thank you

My mobile number ([protected])

I booked ola cab from gurgaon to new delhi railway station on 6th may 2016 at 8.40 am. The cab number and driver details were sent on sms and the driver also contacted telling that within 2 minutes he will be arriving. The taxi hasn't arrived even after 30 mins; during the period the driver told couple of times he is arriving and after that he started cutting the call. After some time the sms came came from ola that they cancelled the booking

Today evening around 8:30pm in chennai, i booked an ola micro to take me from one end of the city to another (Total distance around 20kms). As soon as i boarded the cab, the driver said something which totally shocked me and something i have never heard a cab driver ever say to me before - he asked me "why did you book micro for 20km long ride sir??? Don't you have the self-conscience to book a sedan or prime for such long distance?" i got angry and told him it is my right as a customer to decide which service i want and i will naturally only choose the most economical and comfortable one he offers me. He said "sir you are only concerned about your pocket...But don't you know that our pockets are getting burnt because of your frugality???" i didn't understand what he was trying to say, he then told me "if you book a micro, then ola will only pay me a very meagre amount as commission when compared to booking a mini or sedan, so that you and ola can profit but in the process drivers like us are getting hurt...And especially you look like an it professional so you must be able to afford a mini or sedan!!!" i got furious and we both exchanged verbal fights for a while before his vehicle suffered a breakdown. I walked out of the cab, boarded a bus to get to my home & have decided to uninstall ola app from my phone & switch to fasttrack who have always been very friendly and respectful towards customers like me, even though they do charge higher rates.

Yesterday we booked cab from this phone no [protected], drop was to krishna raj puram, he dropped my uncle in mid way and payed the amount, again he paid extra amount to get drop to home, very rude and bad behaviour, my uncle is new to city, doesn't know language and he got cheated, totally he charged 537 Rs. He was 1st dropped at hebal bridge, then my uncle called my dad he requested to drop home and then he paid 300 extra to get back home. Very unhappy.

I had taken an ola cab from some where at petrol pump situated at 7 block, near christ university, banglore on 04/05/2016 to banglore airport. The ola cab was booked from mobile no. [protected]. The ola taxi number is ka05af2978, ritz and crn was[protected]. The driver name is maruthi a and his mobile is [protected]. The fare was charged of rs.2750/- which was almost 4 times to normal fare. It is unfair trade practice and it cannot be done as per norms set up for taxis. I do not know whether it is charged by ola or by driver. However it is unfair, illegal and culprits may be dragged in the court of law. I request that a strict action may be taken against wrong doer and excessive charges shall be returned with compensation.
Rakesh kumar ( advocate)
M-[protected] eamil- adv.Aggarwal.[protected]@gmail.com

I have recentily used service of ola many times, service was not good, very bad no driver knows the route .I can't blame them because you people didn't provide them the 3G service for map.so i faced a big issue with this and one more thing when i give the drop location am not getting the exact place, getting like nearest place to that.So kindly tel the cab drivers to drop in exact place.They are even arguing with us.and last thing is Ola share is more helpful .Thanks for creating an innovative idea for saving our money

I was upgraded fm mini to prime in 1stmay fm panvel to mulund n charged 2times more the money for dis ride.While goin fm mulund to panvel it was 421rs in micro but after upgrade they charged me 1039rs...Which i found too high.Wud .Kindly request refund the excess money fm ola cab

You've got a free upgrade! Crn[protected] driver dnyanesh sharad khade ([protected]), white swift dzire mh11bd6082 will pick you up @ 1may, 6:35 pm . 2.0 times peak time charge is applicable on this booking.

How ridiculous experience i had with OLA last evening. I bboked an Ola mini and a Quanto came the driver name is M Kumar. He started arguing with me and shouted at me and refused to drop me at my house inspite of being 10pm at night and I being an alone girl. Nextly he charged me 589 which is a Prime charge when I had booked ola mini how can ola charge prime to the customers???

Ola share company is charging Rs. 36 per passenger for toll charges at Sealink toll . There be three pessangers . There for they collect toll of Rs .108, whereas ola pays only Rs 60 .

They are fooling people and also fooling government for not paying the collected tax .

Also many times, they directing ola share taxis to different route of non toll road, whereas they have collected toll of Rs. 36 per passengers .

Ride Tue May 3 10.06 AM, Driver Appaji Mane, White Indigo, charged Rs. 368 still said that the route is non toll road .

On 3rd April 2016, I booked an Ola Cab from my mobile app for dropping a close relation from Fraser Town Bangalore to Bangalore Airport. I was present at the time of boarding the passenger into the taxi (Indica with driver Riyaz Mohammed) and it was clearly mentioned that the payment for the ride would be in cash.

I had a SMS from OLA that the amount had been debitted from my Ola Wallet - CRN[protected]. Since I could not contact my relation immediately, I kept the feedback on the driver pending.

After ascertaining that the passenger had paid the driver in cash, I put in a feedback of single star rating and also stated that the driver had cheated by accepting payment in cash and deducting from the wallet. Normally Ola will immediately query about reasons for single star rating - I did not hear from them.

When I returned to my home town Chennai on 29.04.16, I lodged a complaint regarding the same. However Ola management (Ms. S. Radha) informed that Your request (Ticket 4731637) has been resolved. as per following message

=QUOTE=
Radha S (Ola Cabs)
May 2, 11:20 AM
Ola Baldev,

Thank you for choosing Ola.

This is in regard to the booking CRN[protected]. As per this CRN, we understand that you had paid extra to the driver. We apologise for the inconvenience caused due to this.

As per our investigation, we found that the driver did not collect cash of Rs 749/- from you. Hence, we are unable to refund. Team Ola regrets what happened and is working on every possible parameter to ensure situations like these are minimized.

We would like to inform you that as per Ola policy refund cannot be processed after 15days of ride taken. Our system does not allow us to process the refund if it is more than 15days.

Thank you for your patience and understanding.

Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Radha S
Ola Support
=UNQUOTE=

I queried OLA as to how they arrive at the conclusion “As per our investigation, we found that the driver did not collect cash of Rs 749/- from you”.

Also whether there were any earlier complaints against the said driver and that I was not informed about complaint resolving procedure within 15 days

Hello,

I would like to report an incident where OLA Cab charge something called "Peak Pricing 2x".

I have traveled on 04/05/2016 during night time time around 8:00PM from Terminal 2 (Mumbai) to my Place Miraroad distance for total journey comes to 17.12 Km.

They have charged me "Peak Pricing 2x" which is like charging double. Since Driver did not inform me at start of the journey so I assumed it's routine fare but when I reached my destination he told me about this.

I spoke to OLA Customer care and they replied me with this concept. I am really upset about this concept as It's clear case of creating Artificial demand and mispricing. It's like Cab is available but they will not send them unless you pay them double.

They should clearly define this at start of the journey and also, when they publicly advertise their service that we are also doing such practice of cheating people. Just like they do when they came up with OLA Micro cab service where they claim they charge 6/KM.

Thanks,
Deven Dodiya

I had travelled on olacab car no. WB07J1888 today 04/05/2016 at 2.55pm from 4, Garkey Terrace Rd, Elgin, Kolkata, West Bengal 700017, India to 4 panchanan tala road howrah-711101
The distance of which is showing in google map 7.6 km but the ola co. charged for 13.52 km which is basically a fraud activity and looting the customer my mis presentation of facts.
Kindly take early action.
Copy of Invice attach with the complain.

regrads
Sailesh agrawal
[protected]
[protected]@gmail.com

Sir,

I had booked ola cab vide booking id crn[protected] for[protected] at 05.00.00 am to board the train. Booking was made on 03/04/2016. At 4:50am recd. Message from ola about not availability of cab. On contacting customer care we were informed abount non-availability of cab and to book from other providers. We were going out of station and had to board the bus from isbt. We coudnt manage to get alternate cab. This has put us in tremendous hardship.

Who will take the responsibility. At least you should have informed well before time so that we could have made alternate arrangements.

Being a regular ola customer i was very much disappointed with the services of ola.

Regards


Tina mehta

I booked an ola today, and i received this message: say ola to your driver gajendra jha ([protected]) for crn[protected]. Wagonr hr-55x6410 to pick you up @ 12:10 pm, 04 may. Please share https://www.olacabs.com/track/76vtkv1oi with friends/family and let them track you. Received at 12:06 pm.

Within 4 mins, i received this message: ola! Your cab has arrived on time. Hop on to have an awesome experience with this ride!

When actually, he didn't. I called him up and he said he'd be here in 5 mins. I called him up after 5 mins, he asked for 5 more mins. I called him again, he asked for 2 more. I called him again, he said he's right around the corner. I called him again, 'phone not reachable'.

Then i got this message:
Ola! Sorry, driver canceled your booking crn[protected] after waiting for your pickup longer than max wait time. Please use the app to book again m.Ola.Bz/ticket

Unacceptable. You're losing my trust, ola.

I had booked ola cab in bangalore to travel from kadugodi to hebbal. The following details were sent to me.
Say ola to your driver ramesh ([protected]) for crn[protected]. Indica ka32b8215 to pick you up @ 11:13 am, 03 may. 1.6 times peak time charge is applicable on this booking.
Upon boarding the driver asked me to pay by cash and not ola money. I agreed. While driving, he was on phone most of the time and drove with a speed...

I booked an OLA, I was charged 630/- for a 24-Km ride from Miyapur to Pathergatti Rd, Murag Khana, Hyderabad. Is this a state with any law & order or OLA kind of cab aggregators are free to cheat people!

Date & Time of travel 30 Apr, 2016 02:03 PM
Chanda Nagar to Pathergatti Rd, Murag Khana, Hyderabad

Distance per Invoice 24.4 km
Cost 630/-
OLA Booking reference CRN[protected]