Ola Cabs / ANI Technologies Complaints & Reviews

I booked ola on 8/5/16 to go to bangalore airport crn no[protected], the driver name n chowdappa his vehicle booked was an indica ka07a 3893, the driver never turned up, i got a thank you message from ola for using the cab with a bill for rs 107, he picked up someone else and bill of 107/- was messaged to me, whenhefailed to turn up i called him and he bluffed that the tyre had punctured, does ola not have control over its drivers? Ola sucks i am deleting my ola app, and installing a rival app, very disappointed with ola app.

Today i had booked ola cab at 8:45 p. M. I am sorry to say that the driver was too rude firstly when he called up he asked for the destination and when i said shantinagar bus stand he said it's too far. Secondly when he came to pick up he was not allowing the child to sit on the lap and said or else to remove the luggage from the boot. Before i could cancel he canceled the ride. Was very arrogant in speaking. I have been a regular customer but this was the worst experience i had. The drivers detail is as under. Say ola to your driver srinivasa t ([protected]) for crn[protected]. Xcent ka52a1814 to pick you up @ 08:45 pm, 08 may. Please share https://www.olacabs.com/track/173gmg4q7 with friends/family and let them track you.

I had booked a ola cab for my parents today i.e. on 08/05/2016. the car was to take then from parleshwar society to chunabhatti.
i got a message at 1438 hrs that ola shall pick them up at 1442 hrs. a swift desire no MH02CR5984 driven by Mr. Ansari cell no [protected] was to pick them up.
the car never turned up. my parents were in a great anxiety. the driver is either not answering the call or his cell is busy. when tracked the car on the company website, the car is stationed at sahar road far away from the location for pickup.
i got another message at 1446 hrs that ride is over and i was charged rs 106 for the ride that was never undertaken.
the customer care number of the company is also not being answered by anyone for a long time.
This is a total ripoff.
i demand my money back and also compensation for the agony caused to me and my old parents.
Suyog

Date of incident : 2nd May, 2016 Place : Ahmedabad
CRN :[protected]
Incident : I booked th. mobile app a mini cab for my travel on 2/5/16 at 6.45 PM
15:12 - Booking confirmed th. SMS
18:20 - Taxi & driver details received th. SMS
Taxi no. -GJ-1 DX 2270, white Indigo
Driver name - Ashok Makwana, Mob. no. - [protected]
18:30 - Driver gave fake call without giving any response from his side .
18:32 to 18:39 - I tried to contact driver 4 times but he did't pick his phone
18:32 - Driver started the meter himself in my absence & took the vehicle towards Minister's residence .I kept on waiting for taxi till 18:37 & his no response to my repetitive calls.
18:38 - To my shock, I got SMS that journey is completed and my bill is Rs61/- . My destination was Bodakdev to attend some important meeting .
18:42 - I contacted on customer care no.[protected]& explained my problem but they could not resolve my problem.
With the negligence of driver & unreliable services of OLA cabs I incurred huge financial loss .
I may be compensated accordingly.

A.K.BHARGAVA

I travelled from virugambakkam to vepery in ola auto, the meter showed me only 150rs but the autodriver charged me 180 i asked reason for overcharging the replied me with bad words. This is the second time iam experiencing this with the same. I have posted the photo of the driver. So take any action about that filthy

I installed an Ola App few days ago. On the day of installation I got an e-mail that with coupon Book100 I would get a free ride worth Rs100/- off. Since that day onwards I am receiving same offer through SMS. But, on trying to book the ride it is showing 'not valid in Kolkata'. If the service is not available in Kolkata, then why am I being sent useless SMS? Are they not aware of the fact that my number belongs to Kolkata region?

I booked a mini cab from ola cabs today (7th may 20161) in the evening and it arrived on time. However when it reached the desired destination which is exactly 12.8 km (As estimated) from the pick up location, the amount payable was rs.502. This is exorbitant as compared to the normal fares which is about rs.150 (Less than half of what i had to pay). I lodged a complaint immediately at lalbazaar traffic control station and they ensured to do the needful.
I request the concerned authorities to take immediate action and reimburse the amount as soon as possible failing which would compel me to take further strict actions against the company. Further information related to the ride are as follows :
Pick up location: bd block salt lake city sector 1, kolkata
Drop location: kalikapur, west bengal
Number plate of the cab : wb04g4990
Name of the driver: d ramesh
Thank you.

Olas drivers auto drivers in particular cheat the public as they collect ola money and demand cash from customer even if the ola money is available and deducted from the customer account. As a victim personally i would like to lodge a complaint against these kind of transactions also ola does not have any contact numbers for customer support and whenever we call them they ask customers to book through app the customers may need 'n ' number of support apart from booking for example they should have emergency contact numbers to attend the customer complaints then and there whent these cheating happens...Or it could be issue of safety for the passengers also ...Every time you cannot ask the customers to raise it through app..Which will only give room to the cheating drivers

Hi I have booked a Cab thru Ola Cab and when I called him he didnt took the phone. after 5 mins of booking i reieved msg that money was deducte113 rps from OldMoney. Asking feedback of my ride while I was waiting for the cab. Amount was charged without any ride. Booking CRN[protected]
Cab Micra HR61c5081
Driver Mahender .he initially did not received calls later said I took ride on ur booking which is lie. When I inquired and...

I booked ola cab for trip from my home at sanjaynagar to tata silk farm. The driver did not turn up. His phone was continuously switched off as a result of which i could not contact him. To add insult to the injury i received a message from ola thanking me for my imaginary trip to a wrong destination, vidyaranyapura and wrongly debiting my account with rs.146/-.

My ola booking from bangalore airport on 7th may 2016 at 2.45 am waz ck cir. Ed with following details -
Crn[protected] driver srinivasa ([protected]), etios ka03ac8626 is waiting to have you on board.
Pickup from: ola parking - near cafe coffee day

The driver even called me and by the time we could reach the pick up point the above driver cancelled the trip and had left. I had 2 ladies with me, my sister and her daughter who had travelled from abroad. They were shocked. The ola guys sitting there like sloths did not even try to help. What a grand welcome for international tourists at 3 am in bangalore. Throw these ola guys out of the airport permanently.

I hired an ola micro yesterday at around 11 pm. No call from driver to ask pickup point. When I called, driver was not reachable. When finally he picked up the call, he very rudely denied service although the cab was within the allowed circumference of the pickup point. If he couldn't take the ride why did he even accept it in the first place? Especially frustrating at such late hours when cabs are minimal and also at peak pricing. He didn't even care to say sorry or explain his position. Just blatantly said no and went on to cancel the ride saying the customer requested to cancel the ride. I hope ola takes some stringent action against such drivers else they'll be losing a lot of customers to uber which has much better customer service.

Details of the driver and ride:

MURUGAN ([protected])

Indica TN32J9732

Today the 6th may. I was travelng with my husband and cousins we were five o[censored]s including child. We kept trying the ola app and the micro and mini kept showing 2x higher rate. We then decided to book a prime. We were supposed to get a white innova. Timw was 10. 45 pm at adyar sangeetha. First all drivers were refusing. We kept tryng still. One driver of innova refused the service and cancelld the booking also the sedan driver od swit dezire . Said his house was at opposite direction and so he could not help us. Its shame on ola to have a very poor service after 10 pm in Chennai. Some drivers even raised their voice not even realising how to treat a women at night. It was pathetic that there was no help for women in chennai around 10.30 pm.
Fortunately 2 auto deivers helped us out of the way seeing us standing and struggling in the middle of the road.
I request a severe action to be taken on ola in regards to night service in Chennai.

I had booked a cab at 6pm on 30th april for a car to be sent at 4 a.M. On sunday, 1st may . I had a flight to kolkata and needed to leave at 4 a.M. From sec 29, noida. I got a confirmation sms from ola, saying the cab would be there.But the cab did not come. On calling customercare at delhi today, all i got was a simple sorry from a person, saif, at the other end. Now if this happens at 4 a.M. In the morning, what is a person to do.With great difficulty, i reached the airport, just 5 minutes before close of counter.

The only thing to do is not to book ola cab in the future and let my friends know about the danger of going along with this company.

Transaction no. - crn[protected]
Cab driver - manju n
Cab - silver etios
Date - 30th april 2016

Complaint - 1. The driver did not explain if he could continue with the same ride with a stop of 5 min in between. I told him all your drivers do that, to which replied rudely, that " please go ahead and complain who ever".
2. I got down from the car at this rude behaviour, the driver did not stop the trip which was to my society main gate (50 m away approx). He charged me 123 rs from ola money . I immediately raised a coustomer care feedback and got my ola moeny refunded.
3. On all of this happening, ola blocked my e-mail id, and deactivated my profile and have seized my ola money, amount being around rs200 (Aprox).

Neither the drivers know how to provide information to customers nor are they taught how to speak and moreover they seize your money if you raise a feedback.

Please help me get my account reactivated with my actual ola money with paid amount.

Sir,
Yesterday ( 9 pm ) i booked three times for a ride from royapetta to mathur.But all the three drivers were saying we can't come for such a long ride at night time for their personal issues and forcefully insisting us to cancel the ride.If this is a usual issue why are you making us to suffer in the night and more than 30 min we wasted for expecting your cab.None of the drivers were waited for us.They waited only to make us to cancel the ride.
Thanks for patients to consider our problems. Hope appropriate action from you . Thank you

My mobile number ([protected])

I booked ola cab from gurgaon to new delhi railway station on 6th may 2016 at 8.40 am. The cab number and driver details were sent on sms and the driver also contacted telling that within 2 minutes he will be arriving. The taxi hasn't arrived even after 30 mins; during the period the driver told couple of times he is arriving and after that he started cutting the call. After some time the sms came came from ola that they cancelled the booking

Today evening around 8:30pm in chennai, i booked an ola micro to take me from one end of the city to another (Total distance around 20kms). As soon as i boarded the cab, the driver said something which totally shocked me and something i have never heard a cab driver ever say to me before - he asked me "why did you book micro for 20km long ride sir??? Don't you have the self-conscience to book a sedan or prime for such long distance?" i got angry and told him it is my right as a customer to decide which service i want and i will naturally only choose the most economical and comfortable one he offers me. He said "sir you are only concerned about your pocket...But don't you know that our pockets are getting burnt because of your frugality???" i didn't understand what he was trying to say, he then told me "if you book a micro, then ola will only pay me a very meagre amount as commission when compared to booking a mini or sedan, so that you and ola can profit but in the process drivers like us are getting hurt...And especially you look like an it professional so you must be able to afford a mini or sedan!!!" i got furious and we both exchanged verbal fights for a while before his vehicle suffered a breakdown. I walked out of the cab, boarded a bus to get to my home & have decided to uninstall ola app from my phone & switch to fasttrack who have always been very friendly and respectful towards customers like me, even though they do charge higher rates.

Yesterday we booked cab from this phone no [protected], drop was to krishna raj puram, he dropped my uncle in mid way and payed the amount, again he paid extra amount to get drop to home, very rude and bad behaviour, my uncle is new to city, doesn't know language and he got cheated, totally he charged 537 Rs. He was 1st dropped at hebal bridge, then my uncle called my dad he requested to drop home and then he paid 300 extra to get back home. Very unhappy.

I had taken an ola cab from some where at petrol pump situated at 7 block, near christ university, banglore on 04/05/2016 to banglore airport. The ola cab was booked from mobile no. [protected]. The ola taxi number is ka05af2978, ritz and crn was[protected]. The driver name is maruthi a and his mobile is [protected]. The fare was charged of rs.2750/- which was almost 4 times to normal fare. It is unfair trade practice and it cannot be done as per norms set up for taxis. I do not know whether it is charged by ola or by driver. However it is unfair, illegal and culprits may be dragged in the court of law. I request that a strict action may be taken against wrong doer and excessive charges shall be returned with compensation.
Rakesh kumar ( advocate)
M-[protected] eamil- adv.Aggarwal.[protected]@gmail.com