Ola Cabs / ANI Technologies Complaints & Reviews

Booked a cab (ref. Ph.[protected] ) at 9.30 from Malleshpalaya to Infosys..Electronic City. The distance is about 22 km and charged Rs.570/-. This is a day light robberry @Rs.25/- per km. You propagate much about the customer satisfaction and looting them is not appreciable. This will have a bad publicity and I myself will dicourage all known fellows from booking Ola. last week one of my boy has travelled from Electronic city to Malleshpalaya and paid Rs.700/- so you software genious es are making tricks to earn more to boost the prfit looting the poor public. Have some decency to earn name and fame. Hooe you will decist from malpractices..our neighbouring taxi is far better since they don't have peak hour and midnight charges. Hope you understood the customer feeling.

Date of incident : 31 - oct - 15
Invoice no :[protected]

Invoice amount : 270/ -
Discount : 150/ -
Total fare as per invoice : 120/ -

Amount charged : 255/ - (Company said that they refund 135/ - rs in ola mobile app)

Complaint : we booked ola cab for mansarover location and the actual bill as per invoice was of 120 rs but the driver of ola app charged 255 rs. With us that's has a lots of difference between actual charges. When we argue with customer care they excused that they will refund the excess amount in only ola app. Money.
It means that is strategy to promote and expand their business.
The innocent customer got stuck in their bad plans and schemes and actually the customer becomes fool.

I booked cab on 21 - oct - 2015 for 7:02am morning booking #[protected] and i got booking confirmation mail/message.In last minute today morning after receiving driver details once i called up to driver he told he can't come as ola system is poor and he is very far from our place and later i got booking cancel message at last minute. I almost missed my work for that i planned so early and paid 5 times more fare to other agencies with all discomfort. My concern if you guys can't handle customer than why you provide confirmation to customer and who will pay my fare and discomfort caused by ola.

Thanks this is my last booking from you guys.. God bless you...

I dont think why these ola cabs have customer service. One of the waste and worst service among customers. They doesnt know how to communicate with customer and also the drivers in OLA very rash driving with different mentalty.

They will not listen to customer what they are saying; just want to communicate what they know and what they want to do.

Apart from this the driver itself says i cancelled your trip and leaving; and gives us suggestion what to do and what not to do.

Recently I booked a ola Cab around 10.00 PM night, driver came at 9:30 itself asking me to come when i booked at 10.00. I asked him to wait and said that i have booked at 10.00 PM, i will be comming by 10.00. Exactly at 10.00 PM he cancelled the cab and left the place. and he is infront of me, when he cancelled. i called him asked to stop he dint stop and said that i was late so he cancelled the CAB.
The way driver spoked to me cant explain.

Again 1 week back the ola cabs were not taking booking in advance. I called the customer service, and asked what is the problem, replied that i dont know how to book the cab and dont know anything about OLA. To be frank i am the Ola Customer from past 1 year; and now i dont know how to book the cab. These Ola cabs are only money minded to get peak time charges doing all Nonsences

Dear Sir / Madam,

I Botcha Ramakrishna resident of Hyderabad had booked Ola Cab on 18/10/2015 for travel from my residence in Vidyanagar, Hyderabad to Hyderd thabad Airport at Shamsabad in the morning hours around 6.15 AM on 18/10/2015.

I received an SMS from Ola Cabs on 18/10/2015 stating that they advised driver Mr. Narasimha ( Mobile No. : [protected] ) for CRN[protected]. Further advised that Gold Toyota Innova bearing Regn. No. AP 29 V 8346 will come to pick up me @ 6.11 AM on 18/10/2015.

The said Ola Cab came to my residence by 6.15 AM and he picked us up and dropped at Hyderabad airport, Shamsabad around 7 AM on 18/10/2015.

Please note that the smart mobile was working for about 35 minutes and thereafter he did something to the smartphone and it stopped working just 5 minutes before we reached the airport. After reaching airport around 7.00 AM on 18/10/2015, he contacted someone over his mobile and demanded Rs. 970 from me as against the total bill amount of Rs. 532/- as conveyed by Ola Cabs to me through its SMS on 18/10/2015.

Despite my advising him to take Rs. 532/- from me as the fare for dropping me at the airport in Hyderabad, he demanded Rs. 970/- and cpollected it from me.

Hence, he overcharged me Rs. 438/- and purposefully cheated me.

Therefore, I seek M/s Ola Cabs to ensure refund of the excess amount of Rs. 438/- charged from me and also punish the above driver by delisting / derecognising him from Ola Cabs registration / empanelment failing which he would continue to deceive gullible public at large.

I, therefore, seek your immediate appropriate action(s) as mentioned above and advise soon per return mail.

Regards,

Ramakrishna Botcha
Email ID: [protected]@gmail.com
Mobile: [protected]

Booked a ola cab on 28 sep 2015 for 5:11 AM from kothrud pune with booking confirmation id as CRN[protected] but cab doesn't arrived to pick me up called the customer care for the details they said on the last movement no cabs available please use another alternative i asked when your booking was confirmed then also no cab available how can you say that but they only said use another alternative i asked to lounge a complaint but no complaint no was provided to me for that issue too.


Again Booked a Cab on 26 Oct 2015 for 5:15 Am from kothrud pune with the confirmation of booking id as CRN[protected] from OLA CABS but the cab doesn't arrived . when called to customer care for providing me the details of the driver they provided the details of the driver i called the driver he said cancel the cab i can't come to pick you up. again called the customer care they said no cabs available for you asked them to lounge a complaint they said will do but no complaint no received by them.

i coudn't belive that such a worst service can be provided by a reputated organisation

I live in Bangalore.I have been a regular customer of Ola for 2 years now.I have used ola to travel to my office everyday.One day when it was raining heavily, I booked Ola for 4-5 times and everytime the driver asked me to cancel the booking as there was huge traffic and he couldn't come.I gave up and finally decided to take an auto.When I was on my way to home, I got the message from Ola cab that I have been charged Rs.87 for my ride.I didn't take any ride.I tried calling the customer support and they said that the concerned team will get back to me.I reached home and tried to login to my Ola account to see my balance but I couldn't.It said my account has been suspended due to violation of Ola cabs policies.I had over Rs.600 in my account.I tweeted on their account but there was no response.I tried calling the customer care but they didn't entertain me.I am totally helpless now.I dont even know what did I do wrong. It is not about the money.It is about these big startups have gone way above their head and they forgot who made them big in the first place, we the people who always supported them.Now I have no other way to commute to my office.I have been duped by Ola and to add to my pain, I get the response that the concerned team will call me.Welcome to the new age Indian startup.

I have booked ola cabs approx 4-5 times but not able to find cabs on time.
The request has been canceled automatically without any notification to the customer.
Because of this I have faced many problem because they cancel the cab at last moment.

This is happend with me around 4-5 times and i have lost my faith in OLA and now i never book OLA cabs.
I have the worst experience with OLA cabs services.
I wish they will work on their service.

I booked a cab on 28th Oct 2015, at 5.58 pm through my app for a cab from Gurgaon to Delhi. On hitting"Ride Now", I got a free upgrade from a mini to a sedan. However, when I got down at my destination I was charged INR 370, the rate of a sedan more than @INR 14 p.k.m. (which would come to INR 322 for 23 kms) Normally, a mini charges @INR 7 p.k.m. which comes to INR 161 for 23 kms. . SInce I was charged excessively high, I want a reverse of INR 209 IMMEDIATELY. The cab was booked from ph no. [protected], email id [protected]@gmail.com and CRN No.[protected]. THE REVERSAL MAY PLEASE BE DONE WITH IMMEDIATE EFFECT. Jaya Mazumder

I booked an OLA CAB for[protected] at 1015 hrs. on the[protected]. I received an confirmation from the company regarding the booking. However no cab turned up as confirmed by the Company. The company should be penalised for such poor Customer Servics. Capt. Subhash Malhotra

I booked a ride by applying coupon n at the end they said that the coupon did not apply successfully n I had to pay 271, and they refunded the cash as ola money.what the hell I am suppose to do that as ola money as I already have many free rides:/these people r frauds who find ways to extract money from people inspite of applying coupon code.n dey should transfer ola money to bank account for sufferers like me

Hi Support Team, I am very disappoint from your service in Allahabad last 2-3 times. I am continuously see at last movement your drivers (Mr. Rohit Singh, Mobile No. +91 [protected] [Booking No.[protected]] & Mr. A. Sonkar, Mobile No. +91 [protected] [Booking No.[protected]]) is cancelled the booking without any proper reason. And I am asking why are you cancelled my ride they says pick up place (ITI Colony) is so far from my location. He speak very rudely and harshly. Then I have driver complain your executive Mr. Ayuab then I feel that he is very helpless and nothing take action against driver and not provide any other cab. If you are not provide good service then Please Never Says "OLA Cab reach your destination with in 30 minutes". I feel that you take action against drivers. Regards Naveen Kumar

Bahut hi ghatiya service hai OLA cab Walo ka. Maine Ek baar ride book kiya aur jab driver ka mobile number aur name ka message aaya to jab Maine call kiya to usne mana kar diya aur kaha apke naam ka koi ride book nahi hai. Fir Maine next ride ke liye fresh ride book kiya aur Jab dusre driver se baat kiya to bolta hai mai bahut dur hu apka booking mai attend nahi karunga. Jab Maine dono driver ki complaint OLA customer support se ki to usne complaint registered ki par aage koi karyawahi nahi huyee. Ye hai OLA Walo ki sachayee. Beware of OLA Cab. Mai OLA Walo ka message bhi share karta hu jo unhone mujhe Beja tha. Say Ola to your driver Dilip ([protected]) for CRN[protected]. Silver Celerio BR 01 PF 5862 to pick you up @ 10:19 AM, 20Oct. Please share https://www.olacabs.com/track/543915u1i with friends/family and let them track you. Sorry! We could not find a cab at your location for your pickup time. Please check the Ola app again after few minutes to find nearest cabs available for booking. m.ola.bz Ola Dharamraj Kumar! Your cab is on its way. We expect a potential delay of about 10 minutes due to unavoidable circumstances. We regret the inconvenience caused. Ola! Your booking CRN[protected] has been cancelled due to a delay. We deeply regret our inability to serve you. For queries, call[protected]. Ola! We regret to inform the cancellation of your booking CRN[protected]. We'd have loved to serve you! Ye hai OLA Walo ki sachhayee

I have my displeasure to express. Yesterday I booked an Ola cab to go from Alwarpet to Selayur Near Tambaram. That worked perfectly. For my return, I tried to use my app. Connectivity was poor. So I Tried calling ola on phone. A voice said, "sorry, no booking Over phone, use the app. I was stuck. Unfamiliar with that area, I ventured to walk to Tambaram Railway station, not knowing the distance. I must have walked 2-3 kms. At age 66, that was not a Great experience! I wish Ola would address this problem of Customers Unable to connect.

Date 19th october 2015. CRN[protected]. I had booked OLA at 2:21pm with a discount voucher of Rs.200 through my mobile app. Driver did not reach. At 2:30pm he called and said he had an accident and can't come. I had to rebook OLA whose CRN number was[protected] at 2:52pm. The discount voucher coupon did not appear second time as it was only for the first ride. But my first ride was cancelled due to driver's mistake. Please reimburse the Rs.200 discount voucher for the first ride. Ashish

We have booked mini cab on Sunday of this month by 2 pm. For 11.36kms they have charged of rs 480, which is double time of normal fair. Also the double the auto fair. After so many arguments for 20mins they agreed for the normal fair. Also the driver was not aware of this issue. Apart from this on same day the other private cab have charged for the same distance is only rs 235.

I would wish to complain against OLA Cabs authorities who have attached my vehicle without my permission and moreover violated the compliance and integrity of the vehicle owners. I want the compensation of 1 lac for the damages caused and for the violation. How can they attach the vehicle without Owners consent and provide the driver with complete authority of renting their services? The way they have handled this situation is a clear indication of that they are attaching the vehicles just to expand their fleet without proper documentation and back ground check. I want the concerned authorities to help me out in this regard and help me in overcoming the vandalism of OLA authorities. My Vehicle details are as follows: Vehicle number: KA 02 AE 4811 Vehicle model: 2014 Vehicle make: Tata Indica V2

I rasik khurana! living in janta colony shivaji vihar. I booked a taxi of your company. I choose nearby option for finding the taxi in my nearby at old delhi railway station. But, every taxi driver whom I booked in nearby. Telling me the location very far away from me but, the location inside my device is showing me 2 minute distance from me . So, i would like to take an action against it and improve your service and take eyes upon your drivers.

I had booked a ola cab @ 3.30 PM on 23/10/15 at chennai . When I got down I was shocked with a bill of 2.4 X. It was a day robbery by ola . I can't undestand peak hour pricing @ 3.30 PM. This is a fit case of cheating and forgery. ola cabs have to be taken to task for such exhobirant (day robbery) charges. They are casuallly hiding behind their App drama. It is high time people stop using such fraudsters.

Today My friend is travelling in ola (Confirmed CRN:[protected] we applied Coupon but after this the Driver took money from her Rs.86/- and when we complain OLA Care for refund they are forcing that the amount is only been refunded in the Ola Money only. But i need that money in my account or in Cash. Please help me in this.