Ola Cabs / ANI Technologies Complaints & Reviews

I had booked OLA taxi at evening 7 PM. As i need to attend the function i booked ola taxi and said diver as the boarding point at JNTU, Kukatpally, Hyderabad. I got a contact of driver and i called him as a response he said wrong number and made me to pay min of 58 rupees. I didn't even traveled in the taxi and the money has debited from my ola app. this is really an hopeless thing. please take action regarding this.

Diver Name: Prem Kumar Patnam
Mobile no. : +[protected]
Car Reg no.: TS15 UA5124
Fare: Rs 49(2km)+ Rs 6extra km+ Rs 1.5 toll (without travelling in this taxi)

Compliant from: Pradeep Poojary
Mobile No.: [protected]

On 15/11/2015, I have booked a cab from Majestic(Bangalore) to Yeswanthpur at 10.30PM. Distance is around 7 Km. I thought cost will come around 200 bucks. But after i have reached the place they have charged me 576 Rs. I didnt have 500 in my pocked. I have rushed to ATM and took money and gave it the Driver. I was really frustrated. I checked the bill They have charged 540 for first 30 KM. (Earlier in Pune they have charged me 767 for 22 KM) (they have charged 2.1 Extra for Peak time). Later i have checked the rate card for Bangalore. Actually that is for Airport Pick up and Drop. And i have called their customer care yesterday they have said you have tagged as airport pick up. I am wondering how they will come to Majestic Bus stand to Pick from Airport? It is totally their mistake and I have asked to give back my money to my bank account. But they have refused it. They are saying they can give only on Ola Money. After all this i don't want to use their service. What i will do with that Ola money. I dont want to keep my money in Ola and down want to give them more business. What if i didnt check about their rate card. Then they would keep my money. This is cheating. All out there aware about OLA cheating

Hi I booked Ola auto at Chennai today at 09:00 AM. Mr. Shanmugam ( auto driver) auto no TN09AV3791 had accepted the request and reached my house within 5 mins. I have to travel to Manapakkam from Jafferkhanpet. Driver suddenly asked me to pay Rs. 250/- and he cannot accept the payment as per the meter due to water logging after heavy rain at Chennai ( water in the area where I travelled was totally drained out and not even a drop of water we could find on the road). I agreed to pay as I have to travel urgently and suddenly the driver told me to pay Rs. 300/- . I was shocked and refused to pay 300/- saying no water on the road and the road is also in a very good condition. The driver Mr. Shanmugam told me to get out of the auto very rudely. Then I have to book an other auto and to travel. It was such a bad experience we have with Ola.

On 6th nov. i was in delhi. And want to book sedan cab, because i was having 5-6 bags of luggage . Bt in cab type option nothing such was available. At last i end up booking mini, and in mini cab also luggage space was blocked with CNG cyclinder. I have mailed a complaint also regarding that. They said to re installe the app. I hav done that also. Still m having problem. Next month m again going to delhi. Nd i want to book a sedan. Bt still no option is available for that. since tomorrow i hav mailed 3 times. There is no rply from them.

Driver did not come as on time CRN[protected] when I called the driver he said he will take 15 mins to come. There was not intimation from driver at the last minute he said he will take this lead me to cancel the cab and book other one. We were late and could not catch the flight on time. Frustrated and harrased mentally.Booked another flight for 5041 Rs, Wasted my whole day missed meeting at delhi. Please look into this issue. On complaint they are saying pls give a no show certificate. Once we give that they are now saying will give 300 ola money then 500 ola money. their below article says ola take the responsibility of refunding the money. I was frustrated, harassed whole day by sitting at airport, loss of money loss of time. http://trak.in/tags/business/2013/09/04/ola-cabs-airport-ontime-flight-airfare-r...⇄ Why should I suffer when the fault is at Ola's end? Why should I bear the loss of money for booking a new flight of 5k, loosing my entire day, missing the meeting at Delhi? I was having the terrible pain of my life?? I have posted in Twitter for this complaint. I will also take facebook now to describe this issue and spread this pain and what you have done this so far?? Attached is the missed flight ticket and the new booked ticket for your reference. Let me know what more information you would need to give the compensation and refund my loss?

My relative booked a Ola cab to drop me from residence to Secunderabad Railway station on 6th November at 11 AM. We have availed service and cab driver charged Rs 130 from us. Latter I came to know that my relative had cash account with ola cab and the charges were debited from his account also. The driver thus cheated us Rs 130. Though the amount is not big, the morality of the driver and the Ola operators are not trust worthy. Suryanarayana Malapaka

I booked ola cab for 16-nov-15 monday. I booked one day before crn[protected]. But ola cancelled at the last moment saying no cab near by... if they send cab only if nearby then what is the meaning for advance booking... worst service... im from chennai [protected]

I picked up ola cab today from JP Nagar to Bangalore Airport at 7:45am. The fare to drop airport comes in range Rs 600 to Rs 800. Ola charged me Rs 1900. There should be some rules to stop these kinds of cheating. Same day I landed in Mumbai took from Chhatrapati Shivaji Domestic airport to Marol Naka which 3.9Km distance. Ola charged me Rs404 for that distance. I am not sure there will be any justice to this complain but I think some action has to be taken for this cab service. Pick hours or office hours customer needs a cab, there should not be any hike of price during these times. Anybody raising there price during the pick hours is just cheating the customer and eating our money. Hope some actions will be taken on this.

On 16th Nov my brother had to fly from Hyd to Delhi . Flight was 'Air India' at 6.45. He had done web check in already and requested the cab to come sharp at 5.15 am at sanath nagar. I had booked the Ola Cab for Hyd Airport drop from Sanath nagar colony on 14 Nov night. I had asked them to report at 5am. Details---Ola Shweta! Your booking with CRN[protected] has been received for 16Nov, 5:15 AM. We look forward to having you onboard!

To my surprise driver did not call and I have to call the driver at 5am and he said will come within 15mins we waited till 5.17am and then phoned the driver but unfortunately, the cab driver was saying he will take another 15mins as his car is punctured out of frustration we had to call the head office to ask for another cab and then they said book other so we had to cancel the cab. Then my brother booked other cab CRN[protected] just to try his luck the new driver came at 5.40 am and he missed the flight by 5mins as the luggage checkin counter got closed 5min. Then, my brother has to book new air ticket for flight at 3.40 pm Rs. 5041, he had missed his important meeting and office at Delhi today. Will Ola compensate my wastage of money, time, loosing meeting and mental harassment? Pleas help and let me know what information you would need to refund the missed flight

Hi,

I used your service today. And it was worst experience. I feel I was cheated. Driver took different route, stopped for FUEL filling.

The same route I used on 9th Nov and it charged 162 and today it charged 296, why it has this much difference for same route.

On 9th distance was 15.57 km and today it was 25.62 for the same pick up and drop points.

This is clear that I was cheated by driver or something else.

Moreover, when driver stopped for Fuel filling I asked him to not to stop he just told me that he has to stop for it. This thing should not be happen, I am not here to pay for this too.

INVOICE NO.[protected]
INVOICE NO.[protected]

I have booked ola cab from cbd belapur to bhainder (53 Kms.) . but company charged to me rs.1840/-. please tell us if company charging @ 11/per km, then my bill will be come near Rs.583/- only. Invoice no.[protected]. date.15.11.15. please return my overcharge money otherwise i will take further necessary action.

CRN[protected]. I am from Perungalathur Chennai.yesterday I was in the city and around 4am I booked a mini cab from Ola and my message came saying your booking is confirmed and say Ola to your driver AYYAN RAJU([protected]) and I called the driver, surprisingly he said that he is very far away from my location and he couldn't come to me and also requested me to cancel my booking which I denied. So I called OlaCabs care, the guy said that he was sorry for my inconvenience and said he'll arrange another cab. Again the message came, say Ola to driver KANNAN([protected]). I called him and he said that he couldn't come because he was not nearby my location and to my shocking surprise; my ride had been cancelled by driver side. Again I called OlaCabs care and as always they were very sorry about my inconvenience which now I think they were just saying. And after how sorry were they, they said to arrange some alternatives for my ride because they were unable to arrange a cab for me. Actually I booked cab for Airport drop. My flight time is morning 6.30 am. I have tried many time ola cap customer care no response from OLA cap customer care.I have to arrange some alternative mean for my way to Airport. Anyhow at 5:30am I was able to find an auto and had to book it for 350 rupees(normally it would be around 150 on normal circumstances).

On 15th Nov, 2015, I booked an Ola cab. The driver was very far, so I thought of cancelling the same. But when I tried to cancel the ride, it showed me the fare amount for the ride I never took.Details:- ride distance=0.0 kms time taken 35 mins total bill 102 If the ride distance is 0 kms, how can somebody charge me????

CRN[protected]. I am from IIT Kanpur and yesterday I was in the city and around 9pm I booked a mini cab from Ola and my message came saying your booking is confirmed and say Ola to your driver Ravi Sharma([protected]) and I called the driver, surprisingly he said that he is very far away from my location and he couldn't come to me and also requested me to cancel my booking which I denied. So I called OlaCabs care, the guy said that he was sorry for my inconvenience and said he'll arrange another cab. Again the message came, say Ola to driver Anil Dwivedi([protected]). I called him and he said that he couldn't come because he was not nearby my location and to my shocking surprise, my ride had been cancelled by driver side. Again I called OlaCabs care and as always they were very sorry about my inconvenience which now I think they were just saying. And after how sorry were they, they said to arrange some alternatives for my ride because they were unable to arrange a cab for me. I stood by the road and talking on phone to OlaCabs and its drivers for 45 minutes to just find out that I have to arrange some alternative mean for my way to college. Anyhow at 10:30pm I was able to find an auto and had to book it for 350 rupees(normally it would be around 150 on normal circumstances).

Two transactions made from my ola money account which i haven't done. This is a major security issue with your application because somebody logged in and did mobile recharges worth 480/- of my ola money. I need explanation ASAP, I have saved all my credit card details in your ola money app, who is responsible for those cyber crimes if they withdrawn amount from my credit card.? This is the complaint number 6889886 got it from ola customer care. There is no proper response since last four days from them

Dear Sir / Madam, It was pathetic experience while using the OLA Ride. The reasons are- - As we were with Luggage we requested driver to come to us (all the taxis were picking passenger from our place only ), while he asked to come on his way to catch Taxi by crossing the road and coming out of station even though he took U turn. Only conclusion was that he has earned Rs. 30-40 extra by doing this and doesn't care of customers pain. - You may see that he has taken the longest possible route to come to home i.e. around 48 KMs while normal route is 35 KM's (Ref: Ola old Invoice No. CRN[protected], also as per google map). - Estimated time to reach home from Delhi Railway Station to Home is 67 mins, however occasionally it may take more as festive Diwali rush extra, but today estimated time was 67 mins only as per google map but driver took roughly 110 mins. .From the above you may understand that driver doesn't have any value of customer comfort, money & time which I believe is out of principle for company like Ola. In complete trip we realize that driver wanted to make his money and that was only motive and don't even value customer time.

Ola is a Complete deceive. Switch to UBER for top class foul free rides. Ola getting worse each day. Any time you call Ola customer service the only reply you get is “we are facing technical issues”...this is 24/7/365 ! 1) Jasma Bhavan Rd, Vasanth Nagar, Bengaluru 560051 to Rajajinagar is 6.5 Kms, but ola bills turned out as 35.56 Kms TOTAL RIDE TIME : 16.3 min. The bill amount was rupees 430. Total cheat and a rip-off 2) Booking was confirmed using coupon A599 &the app confirmed “coupon applied successfully”. As Ola promised this should have been a ride for rupees 599, ended-up paying a bill of Rupees 868 (743+125) !! 3) Similarly MINI5 coupon failed to reflect on bill and when both driver and me called customer service, we were informed that Ola was facing some technical issues due to which capons were improperly handled by ola. A compensation was promised which never received till date. Instead subsequent excess billing instances are encountered again and again

OLA CAB Number: KA 04 D6126 Driver Name: AYYAPPA Phone number:[protected] CRN Number:CRN[protected] Description: It was a Nightmare, Ruthless experience by the Ola cab driver which left me stranded amidst heavy rains. After boarding the cab from my home, he drove for a distance and after coming to know of the destination(ITPL) he started driving in a slow motion. He pushed me to call the customer care since he was not willing to come and started picking up silly issues that he will not pick up my friend on the way. He played a drama with the customer care just because he didn't want to go to the destination and cancelled the ride. Instead of serving customers to their destinations, he placed an offer in front of me where and all he can drop me instead... Ola Customer care too was hopeless, Raju from customer care who handled the call could not negotiate the driver and instead tried negotiating me and supported him to cancel the ride.. All this happened while it was raining heavily. The driver rejected taking me back home and left me stranded in the rain. Such an heartless behavior from either of them left me drenched and late to the office. Hopeless service by OLA, they are ready to take you for a ride where they want and not where you need.They cite this in the name of "Company rules" that they can follow only a certain route . I would advice all to please come up with issues like this and address the general users so that they do not fall under the same trap by the ola .

— forwarded message — from: herry gulati Date: fri, nov 13, 2015 at 6:25 pm Subject: fwd: olacabs invoice for crn[protected] To: [protected]@olacabs.com I was surprised and shocked to give rs 433 for ride from paschim vihar to kingsway camp before i used to pay rs 150 for same ride. You people r cheating the customer and i will never travel in u r ola and also i will suggest others not to travel in ola.. Ola cab has charged 182 peak charges its too high i want to get back into my saving account Its a totally cheated by ola because i talked to the customer care before booking but she had not told me about peak charges From Herry Invoice no.[protected] 13 nov, 2015 Ola herry Thanks for using olacabs Total fare ₹333 Total distance: 13.93 km Total ride time : 56.25 min Ola money deducted 0 Cash paid 333 Fare breakup First 4 km: ₹100.0 Rate for 9.93 km: ₹79.44 Free ride time (5 min) ₹0.0 Ride time charge for 51.25 min: ₹51.25 Peak pricing charge (1.8x) ₹184.55 Discount -₹100.0 Total tax ₹17.65 Tax breakup Service tax ₹17.65 (Taxes added to your total fare) Booking details Service type delhi, cab, mini Booking date 13 nov, 2015, 05:00 pm Pickup date 13 nov, 2015, 05:12 pm Booking email id [protected]@gmail.com If you didn't make this booking, report abuse Minimum bill of ₹100 for the first 4 km and ₹8/km thereafter. Ride time at ₹1.0 per min after first 5 min, includes waiting time during the trip. Additional service tax is applicable on your fare. Total fare includes this additional service tax. Total bill also includes any toll, mcd or state tax if applicable. Click here for details. We levy peak pricing charges when the demand is high, so that we can make more cabs available to you and continue to serve you efficiently. For queries or complaints, please visit our support page This is an electronically generated invoice and does not require signature. All terms and conditions are as given on www. olacabs.com. A wing’ sunteck centre, 37-40 subhash road, off. Western express highway, vile parle (East), mumbai - 400057 Service tax # aajca1389gsd001, service tax category cab operator, pan no. Aajca1389g, ​​ cin:u72900mh2010ptc240894​ Tel: +[protected], fax:[protected] www. olacabs.com ©ani technologies pvt. Ltd

We booked cab from mahadevpura to bommanahalli at 10: 20 pm on 12th Nov, 2015. We got indigo check with driver named salim. We went till marthahalli jeevika hospital and there we got traffic then he said we will go by right service road and I said it's not needed but he did not listen as he needs to handover the cab to owner as soon as possible.. then we went in service road n there also we got traffic then he turned the cab again then I said to go in the same line in jeevika hospital road but he instead asked us to book another cab... to get this cab we had to wait for one hour on the queue.. then I asked him y did u accept the booking... then he said we will go from krpuram-->indiranagar--> koramangala--> madiwala--> bommanahalli which was longest route.. if we has gone from marthahalli the bill would have come 300 around but it costed me 567 rupees and the driver was very rude he said on my face that Ola customers are worst customers and he was driving very rashily...
I want strict action to be taken by Ola cabs..
CRN number for this booking was: CRN[protected]