Ola Cabs / ANI Technologies Complaints & Reviews

Two transactions made from my ola money account which i haven't done. This is a major security issue with your application because somebody logged in and did mobile recharges worth 480/- of my ola money. I need explanation ASAP, I have saved all my credit card details in your ola money app, who is responsible for those cyber crimes if they withdrawn amount from my credit card.? This is the complaint number 6889886 got it from ola customer care. There is no proper response since last four days from them

Dear Sir / Madam, It was pathetic experience while using the OLA Ride. The reasons are- - As we were with Luggage we requested driver to come to us (all the taxis were picking passenger from our place only ), while he asked to come on his way to catch Taxi by crossing the road and coming out of station even though he took U turn. Only conclusion was that he has earned Rs. 30-40 extra by doing this and doesn't care of customers pain. - You may see that he has taken the longest possible route to come to home i.e. around 48 KMs while normal route is 35 KM's (Ref: Ola old Invoice No. CRN[protected], also as per google map). - Estimated time to reach home from Delhi Railway Station to Home is 67 mins, however occasionally it may take more as festive Diwali rush extra, but today estimated time was 67 mins only as per google map but driver took roughly 110 mins. .From the above you may understand that driver doesn't have any value of customer comfort, money & time which I believe is out of principle for company like Ola. In complete trip we realize that driver wanted to make his money and that was only motive and don't even value customer time.

Ola is a Complete deceive. Switch to UBER for top class foul free rides. Ola getting worse each day. Any time you call Ola customer service the only reply you get is “we are facing technical issues”...this is 24/7/365 ! 1) Jasma Bhavan Rd, Vasanth Nagar, Bengaluru 560051 to Rajajinagar is 6.5 Kms, but ola bills turned out as 35.56 Kms TOTAL RIDE TIME : 16.3 min. The bill amount was rupees 430. Total cheat and a rip-off 2) Booking was confirmed using coupon A599 &the app confirmed “coupon applied successfully”. As Ola promised this should have been a ride for rupees 599, ended-up paying a bill of Rupees 868 (743+125) !! 3) Similarly MINI5 coupon failed to reflect on bill and when both driver and me called customer service, we were informed that Ola was facing some technical issues due to which capons were improperly handled by ola. A compensation was promised which never received till date. Instead subsequent excess billing instances are encountered again and again

OLA CAB Number: KA 04 D6126 Driver Name: AYYAPPA Phone number:[protected] CRN Number:CRN[protected] Description: It was a Nightmare, Ruthless experience by the Ola cab driver which left me stranded amidst heavy rains. After boarding the cab from my home, he drove for a distance and after coming to know of the destination(ITPL) he started driving in a slow motion. He pushed me to call the customer care since he was not willing to come and started picking up silly issues that he will not pick up my friend on the way. He played a drama with the customer care just because he didn't want to go to the destination and cancelled the ride. Instead of serving customers to their destinations, he placed an offer in front of me where and all he can drop me instead... Ola Customer care too was hopeless, Raju from customer care who handled the call could not negotiate the driver and instead tried negotiating me and supported him to cancel the ride.. All this happened while it was raining heavily. The driver rejected taking me back home and left me stranded in the rain. Such an heartless behavior from either of them left me drenched and late to the office. Hopeless service by OLA, they are ready to take you for a ride where they want and not where you need.They cite this in the name of "Company rules" that they can follow only a certain route . I would advice all to please come up with issues like this and address the general users so that they do not fall under the same trap by the ola .

— forwarded message — from: herry gulati Date: fri, nov 13, 2015 at 6:25 pm Subject: fwd: olacabs invoice for crn[protected] To: [protected]@olacabs.com I was surprised and shocked to give rs 433 for ride from paschim vihar to kingsway camp before i used to pay rs 150 for same ride. You people r cheating the customer and i will never travel in u r ola and also i will suggest others not to travel in ola.. Ola cab has charged 182 peak charges its too high i want to get back into my saving account Its a totally cheated by ola because i talked to the customer care before booking but she had not told me about peak charges From Herry Invoice no.[protected] 13 nov, 2015 Ola herry Thanks for using olacabs Total fare ₹333 Total distance: 13.93 km Total ride time : 56.25 min Ola money deducted 0 Cash paid 333 Fare breakup First 4 km: ₹100.0 Rate for 9.93 km: ₹79.44 Free ride time (5 min) ₹0.0 Ride time charge for 51.25 min: ₹51.25 Peak pricing charge (1.8x) ₹184.55 Discount -₹100.0 Total tax ₹17.65 Tax breakup Service tax ₹17.65 (Taxes added to your total fare) Booking details Service type delhi, cab, mini Booking date 13 nov, 2015, 05:00 pm Pickup date 13 nov, 2015, 05:12 pm Booking email id [protected]@gmail.com If you didn't make this booking, report abuse Minimum bill of ₹100 for the first 4 km and ₹8/km thereafter. Ride time at ₹1.0 per min after first 5 min, includes waiting time during the trip. Additional service tax is applicable on your fare. Total fare includes this additional service tax. Total bill also includes any toll, mcd or state tax if applicable. Click here for details. We levy peak pricing charges when the demand is high, so that we can make more cabs available to you and continue to serve you efficiently. For queries or complaints, please visit our support page This is an electronically generated invoice and does not require signature. All terms and conditions are as given on www. olacabs.com. A wing’ sunteck centre, 37-40 subhash road, off. Western express highway, vile parle (East), mumbai - 400057 Service tax # aajca1389gsd001, service tax category cab operator, pan no. Aajca1389g, ​​ cin:u72900mh2010ptc240894​ Tel: +[protected], fax:[protected] www. olacabs.com ©ani technologies pvt. Ltd

We booked cab from mahadevpura to bommanahalli at 10: 20 pm on 12th Nov, 2015. We got indigo check with driver named salim. We went till marthahalli jeevika hospital and there we got traffic then he said we will go by right service road and I said it's not needed but he did not listen as he needs to handover the cab to owner as soon as possible.. then we went in service road n there also we got traffic then he turned the cab again then I said to go in the same line in jeevika hospital road but he instead asked us to book another cab... to get this cab we had to wait for one hour on the queue.. then I asked him y did u accept the booking... then he said we will go from krpuram-->indiranagar--> koramangala--> madiwala--> bommanahalli which was longest route.. if we has gone from marthahalli the bill would have come 300 around but it costed me 567 rupees and the driver was very rude he said on my face that Ola customers are worst customers and he was driving very rashily...
I want strict action to be taken by Ola cabs..
CRN number for this booking was: CRN[protected]

yesterday i received mail from olacabs.com regarding olamoney cashback.so i have applied coupon code OMAPP in ola money app .. but it shows coupon is not valid . i recharged 300 rs money debited from my bank account..but recharge not done.

I have booked a cab ( Vehicle No. DL 1 RT 6077)through OLA app from janakpuri to New Delhi at 04:48 p.m and they have charged Rs. 1249 for the same. .Once I enquired with their call centre they are saying due to some technical issue wrong bill has been generated. EXTRA amount of Rs.625 which is charged will be refunded to the ola money account. Now this can be used for any taxi booking with Ola only.When I have been wrongly charged due to their fault why I am getting penalised for the same. .Need this amount refunded to my account or through cash or DD only as I might not book a cab for next two months or I might not use Ola anymore. ..Rgds..Anmol-[protected]

I asked for an olacab and he denied Rudely saying he is busy. I was alone and stuck on a highway . when I told him I am going to complain, he mentioned its not going to hamper his business or the company's. It was very insensitive on his part and clearly shows the kind of dharma your company has. And this way the company is going to loose all the loyal customers that you once created.

We went in OLA cabs on[protected]:15 pm from chennai PORUR to Padappai(Kanchipuram dist) bill was 979 and we applied coupon for 300, but the driver collect full amount(979), he did not minus the offer amount 300. so we request you to resolve this issue as shortly.

Dear Sir/Madam As per your offer I just downloaded and recharge my vodafoe number [protected] for Rs.350 to avail 100% Cashback but Code OMAPP couldn't be applied and my number got recharged. Please apply code in my transaction and credit Cashback amount of Rs.300 as your offer. Regards Shiv Pujan Lal Mob.[protected]

I was surprised and shocked to give Rs 303 for ride from chamrajpet to mahalkshmipur before I used to pay Rs 150 for same ride . You people r cheating the customer and I will never travel in u R OLA and also I will suggest others not to travel in OLA

I had 81% off coupoun on ola from "little app" (for which I paid through paytm) and I used that... Booked the cab on 11 Nov and it was cancelled without my notice later. Rebooked and paid seperately... No response from drivers or ola office on this inconvenience. Sorry, may be my last ride (I had earlier too bad experience). I want to know how to get back my ola money to my account?

I had booked a mini cab on 10th November 2015 from Masab tank, Hyderabad. I got a message from OLA that the cab driver A. Narasaiah([protected]) for CRN would pick me up @ 4.05 pm . The cab did not turn up till 4.30 pm. When I called the driver, he sent a busy message. I had to take an auto to reach my destination. This has caused a lot of inconvenience to me. Please take action not to repeat such instances.

I booked ola cab on 09/1102015 at around 05:30 PM for travel from nanganallur to chennai central station in chennai, driver of the cab was very rude and misbehaved, he has got boot of the car filled with his personal stuff and kept my luggage in front seat and asked extra RS 100/- for my luggage and on my denial of paying extra RS 100/- without bill he replied that he will make me to miss my train if I am not going to pay him rs100/- extra. Details of the cab and driver along with booking details attached below Say Ola to your driver RAJASEKAR T ([protected]) for CRN[protected]. Silver Tata indica TN 22 CS 5640 to pick you up @ 5:04 PM, 9Nov. Please share https://www.olacabs.com/track/44b48ckvf with friends/family and let them track you.

On 8th Nov 2015, I had booked 1st time (First Ride) OLA cab from Noida Sector 45, to Hazrat Nizamuddin railway station. While at the time of booking from OLA apps has shown fair between Rs.180 to Rs.200. OLA Cabs offer Rs.100 OFF on your First Ride, but after reaching the station it was very surprising to see the car fair charges which was Rs.249 also I not get Rs100 OFF on my First Ride. After talking to the Delhi customer care he has told me the taxi fair charges is correct as they had charged extra for "Peak Pricing charge, service tax etc, which was not shown to me at the time of booking in the OLA apps.

This is the fraud tactics by Ola Cab service. Now I’m attaching the invoice copy for your reference and want a legal action against the OLA cabs. For 14KM they had charged Rs.249 where I can get the local taxi within Rs.180 for the same ride.

Dear Sir, I have travelled on OLA Auto Nov 7, 2015 . The auto driver overcharged me and please find the ride details below: Ride Details: KRN number : KRN 59706567 OLA code for the ride: 6047 Driver name and number: G. KRISHNA ([protected]) Auto : KA02AE4621 Travelled on : Nov 7, Saturday (9:15 PM) Actual cost: Rs. 157 Driver charged: Rs. 250 (Overcharged) Complaint number: 6828816 Money deducted via: OLA money (250) Kindly refund my 93 rupees asap.

Hi Ola team I am having two free rides even though I cannot claim those free rides. Yesterday night I had booked one ride from madhapur to sr nagar in hyderabad, I have free rides and I have chosen free ride only but it doesn't apply. So finally I paid money to cab driver. Why don't have you people not accepting my free rides. This thing happened to one of my friend also so please refund money as soon as possible Name : Sureshtest Mobile :[protected] Email : [protected]@gmail.com Device : Moto g2 Hyderabad. Pick Up Time : 10.30 pm on 8th november Bill Amount : 127rs

Have a look at my complaint and have a look at the reply provided by the ola customer care. The message is simple - you need to pay up whatever we charge you, we don't care to explain. Ola Sameek, Thank you for writing in. I would like to inform you that the toll and parking charges are included in the billing customer need to pay wherever applicable. For more information request you to click on the below https://www.olacabs.com/fares/kolkata/toll_details Please use our self-serve option for any help or support by using the below - mentioned link. https://help.olacabs.com/support#!/home Regards, Vineetha Rai V Customer Support Olacabs On Sat, 7 Nov at 11:10 PM, Sameekroy10 wrote: The travel was from Nabadarsha, Birati to Sealdah. I have gone through the toll source and destination. None of them fall in my travel path. Please analyze the travel route that I have taken and tell me which toll source-destination I was charged for. The only possible way to enter a toll gate in my route is if my cab takes a detour and enters the airport complex/gate. Surely we did not enter airport. So, which toll was I charged for? Please explain. Regards, Sameek

I have 5coupon which are 300/-...bt nw a days ola says thats this is invalid refferal coupon...how can its posiible???? refferal coupon invalid!! WTF...i want to back my olacoupon...mail id [protected]@gmail.com/registered phone number [protected]... they also deleted my gmail id...gmail shows ur account was deleted... pls send me feedback to souravd468.[protected]@gmail.com