Ola Cabs / ANI Technologies Complaints & Reviews

Booked ola cab 4 days back to sec. rly stn from home @ 6.30PM on 16.10.15. Received confm CRN[protected]. Received driver details at 6.03 PM. Cont driver & told he was not nearby. @ 6.04 pm Ola sent Sorry msg. With great difficulty in heavy traffic by auto with mental tension reached stn 10 mts dep. time. If train left, who will resp. Krishna, Hyd.

I booked a cab through OLA App at 9.24 AM on Friday (16th October, 2015) from Dhanori Lohegaon to Model Colony Shivajinagar Pune.
The cab was scheduled in 9 minutes. I called up the cab driver and he confirmed that he is near my place and will be reaching my place within 5 minutes. After continious call he reached at my place after almost after half an hour.
On asking why was he late and lied about the timing/ location and couple of dialogue exchange the conversaition started heating up.
He literally through me out of the car and cancelled my booking.
Kindly take an action.
The details is as follows:-

Name of the driver: - Sunil Jadhav
Contact Number - [protected]
Car No - MH 12 KN 1832
Car Model - Grey Colour Indica

Hi team, Its really a sad thing to say that these days OLA has become too much money minded rather than providing good quality services. Below mentioned was my bill but the driver took Rs 371 from us. Later when we realised by seeing the sms the customer care is not refunding back the money and they are only saying we are looking into your request. Its been more than 2 weeks I am waiting for my money back but in vain. Kindly assist. OLA! Your total bill for CRN[protected] is Rs 171. Your invoice is on its way to your e-mail [protected]@gmail.com. Call us on[protected] for any help.

I have booked a cab today morning in Kolkata..the Booking ID is CRN[protected].. The driver name is Sunny Modi. I clearly told the driver to reach Tobin Road bus stand, he was coming from dunlop. He didn't ask anyone the location where as the location is pretty straight from dunlop. He moved forward then again took a u turn almost 1.5 miles ahead and go back to dunlop. I called up customer care told my location clearly and requested the customer care representative to ask the driver to come to Tobin road bus stand. Again I have seen the driver crossed me and moved ahead. I called him up to know why he didn't stop at Tobin road, didn't get any clear answer. I instructed him to wait where he reached and started walking under scorching heat. When I reached near driver I have seen he started the car and went away. Upon calling I got a reply that he has cancelled the Booking. I Want to know why I have to take this kind of harassment when I was in a hurry to reach my office.. When we are ready to provide premium charges for the service this kind of harassment is not at all justifiable. For sheer negligence of driver I have to suffer standing in the road for more than 45 minutes..

I had booked a cab on OLA website at jabalpur on 10.15 AM for 6.30 PM (Narmada Road to Railway station, Jabalpur). CRN no provided to me was[protected] and booking was confirmed. After which i did not receive driver name, mobile number till 6.08 PM, then i had to cancel it and this all troubled a lot. Please see to it.

I have booked an ola for bandra station.I used coupon for my ride then also driver has charged me 250 INR. How disgusting your service is.You looted me.If I do not have cash at that time then what I had done at that time.My friend has got COUPON of 300 INR after my ride.If I have not applied the coupon so how he unlocked the new coupon. God has given him a bonus or what? I want my 250 INR back otherwise I am going to appeal in consumer court.My email is [protected]@gmail.com

Dear Sir/Madam I was Charged RS.1059/- Naktala to AIRPORT distance 27 KM total CRN[protected] INVOICE NO.[protected] 23 Aug, 2015 No JAM it took only 57 min I was charged 2.4 time from Naktala to AIRPORT means more than double which I never expected . This is the reason I never want to ride on OLA which may be sometime more than double even roads were clear it was 8.30 PM final bill was 240%. so the over and excess bill was charged. At the same time no TAXI was charging more than double charge I stopped using OLA .Many of my friends stopped using ola.I recommend Each People please stop using OLA before you get cheated.

I booked Ola online can from my APP, i traved from TC Playa to CMH hospital indra nagar. the distance is hardly not more than 10-12 KM, but bill showed its 28KM and collected amount 396 -trip number -CRN[protected] seems some fraud in online app bill or driver did some fraud in bill. the same day, i traveled back from CMH hospital to TC palay, the bill amount is 207 -Trip number[protected]. how does this variations happens in bill for same distance. i rasied a complaint of ola cabs, but no use as i dint got any reply from them.

On 3 October 2015 i booked a cab for 4 'Oct 15 at 1.00 am, since i had to catch an international flight. I got a confirmation that my booking was confirmed -CRN[protected]. Since i did not get any message about the vehicle or driver i called Ola Cabs at 12.40 pm.I was informed that i would get the details.Meanwhile i got a message that the taxi had arrived early and i could board the same(though it had not).I subsequently got a message that a driver Naveen Kumar ([protected]) would pick me up.Since there was no sign of the vehicle for more than 15 minutes i tracked the car and found it was near Brigade Road.Since there was no way he could pick me i called Ola Cabs and was informed that the vehicle was near Viveknagar and there was a mistake-the booking would be cancelled and could i rebook through the app.I shouted at the executive that it was their company's mistake and they had to make an alternative arrangement.

I got another message after 5 minutes that my booking CRN[protected]Driver K Krishnamurthy ( [protected]) would pick me up at 1.15 pm.I called up the driver just to reconfirm after my bad experience earlier.He said he was near Chikkalasandra and could not pick me up.Here also i had got a message that my taxi has arrived ahead of time and i can board it.

In both the above cases i also got an invoice, for a vehicle which had never arrived and a cab in which i had not even stepped in!!

I called up ola cabs again .The executive apologised and informed he would send an alternate cab immediately.I received a message that booking was CRN[protected]Driver Pradeep Kumar HS([protected]).There was no time mentioned!Since it was getting late and i didnt want to miss my flight i called the driver.He said he was near Banashankari and he would pick me up in 2 minutes! Since he did not turn up after 15 minutes i called him again he said he was very near my house and asked address and direction.Dont the drivers get the address?After 10 minutes i again called him and he blamed me for giving wrong directions and not mentioning the address earlier and that he was far ahead of my house.He asked me to cancel the booking!!

After such tension and extreme inefficiency and incompetency from Ola i had to walk to Jayanagar complex in the rain and pick up a private taxi, who charged me double the normal charge.Also some credit in my account had been adjusted against the fake bills received by me earlier.

What would have happened to a customer who would not have access to any other vehicle and was living in a remote place?What would have happened if i had missed my flight due to the utter negligence, inefficiency, incompetence and carelessness of Ola?

I submitted a complaint and mentioned that i want my mail to be answered by their Bangalore Head of Operations and also to send me the e mail id of their founder and CTO-who are the poster boys flashed across all magazines.

I also said plan to take this matter to the press and start an online campaign for people to know how inefficient their company is and also for their gullible investors to know what a bubble they are and that they should not invest in them anymore.
Absolute Silence, My complaint was not even acknowledged.

I used Ola Cab in Chennai CRN[protected] from Royapettah to Padur (28th Sep 15). There was some issue in the Driver’s Ola aps, he couldn’t generated charges through aps and asked call center to generate receipt. Which was higher than usual bill (charged me for 40km in place of 33km). I paid driver cash of Rs. 1012 and Ola money deducted Rs. 999 for the same trip but reflected on my receipt which I received later in mail. Same driver was waiting for me and charged Rs. 960 (as I got down little early) but still charge was way high. Usually other Cab service could have charged me Rs.[protected] for this trip but I end up in paying around Rs. 3000 to Ola. I lodged a complaint with Ols cabs next day (29th Sep 15) and send 4-5 follow up mails and called their customer service at 33553355 but no resolution so far. They don’t have any tracking management, you need to start from beginning each time, they won’t call you (I doubt if Ola cabs have outbound calling facilities. One day I had two call drop all three time I need to repeat my story without any result. May I request forum to advise me other escalation options and let me know if I can move to Bangalore consumer forum or complain should be in Chennai only as service used in Chennai.

Ola Worst service ever...instead of giving tha cupan some technical isue hapn u didn't apply ur cupan so pay ur bil just lk dat thy l say wen u get down frm cab.thy r handling some tricks. How to cheat people just lk dat.I called ola customer service ..indiscipline response from them u hv to pay nu thy r telling. .I lost 300 bcz of this ..irutated about this service. Dnt people preferd dis ...froud ..cheating worst coustomer service ..I called swathi ...coustomer service gals such a worst response frm her u pay n go nu she told. .n cut D phone..:@ this s nt fair..thn y thy r customer care :(..hate ola

am srinivasan from chennai near Koyambedu, I came last Saturday ( 10.10.2015). For an attachment of my innova and swift dzire which was previously run in FastTrack call taxi, on that day officials says that you have to remove the sticker and come on Monday, I said OK and came today and fill the attachment form by 2 pm and waited more than 4 hours, finally they waited me and says you have to check the condition of the vehicle, now you go and come tomorrow, I asked that officials and said why you didn't say me before almost I have wasted 4 hours in my life time, now I feel irritated about your officials, now also removed fastrack sticker and I can't run my vehicle for more than 3 days.This is first time I came to ola and I don't know the rules sir, even security also not behaving in good manner, Now I need the justice. Help ola team.I love ola and I am still awaiting for your attachment.thank you.

The cab driver refused to come for a drop claiming it was too short a distance. When we asked him to cancel the request with an uncouth tone and yelled saying he will not and taunted us to cancel if we wanted to book the next ride. This kind of attitude of drivers will spoil Ola's reputation for sure. The driver's details for reference- Sarath Babu C, TN-11-Y-6103

I use ola cabs almost each day. But today I came across a highly uncivilized and shameless driver. I sat in the cab and told him to take me to Kandivali, he even checked with me which way to take from, the journey was going smooth. I even felt he was sleepy but I thought I shud pardon him as these guys have long working hrs. Sudnly he was taking me on the way to goregaon when I stopped him that he is going the the wrng direction he said I havent told him where to go. I told him if I havent told him then where was he taking me from the last 20 mins ( was he driving blindly). Hwever I got him to the right direction. Suddenly he said that I shouldnt have spoken to him like this. The argument went so long that he used the following lines to me (a customer) : 1. tu mujhe nahi khilati hai. 2. Ladies log to aisa baat nahi karna chaiye 3. Tum log bhikari ho 4. And started abusing BC/MC. 5. Said uparwale ka shukriya kar, terko itni akad hai. 6. sau sau 100 rupee ka discount milta hai to mu utha ke atte ho

I want to file a complain against Ola Cabs, Udaipur. Actually[protected] with CRN no., i had booked the cab for ashwini bazar and the app told me that @6:36p.m. will i recieve my cab but when i called the driver at 6:38 about the same. he told me that i am at Hiran magri, sector 16 and i dont have any information about your booking.
Such a careless attitude was shown from Ola Cab and they have provided me such a frustation that i cant tell you. I Complain Against them and tell them to improve thier services plus give me compensation regarding the same.. Otherwise this was just a website complain otherwise i will take you to the Consumer Forum Or District Court and you know that i have the invoice + Audio of the driver that had told me or should say refused me that he is not coming to pick me up at ashwini bazar.
Best Of Luck to you i[censored] undersatnd this query at the earliest and give me response quickly.

Yesterday i booked a ola cab and comfirmation message also come to me.But when driver call me then he told me the place from where i booked the cab is not my range and start misbehaving. I was in very hurry that is why i booked cab. I never expect this type of behaiour from olacab company if the cab is not in my range then why app showing me the booking option. After confirming, it's company's responsibility to provide a specified service to customer. Here is my booking details:- Booking time 06:22 PM, 11 Oct 2015 Pickup time 06:44 PM, 11 Oct 2015 Pickup address Purulia - Dhanbad Rd, Bank More, Dhanbad, Jharkhand, 826001, India, Car type Mini Car Details: Silver Wagonr JH 10 AV 3974 Driver Details: AJAY [protected]

Hi Team, My name is Nandan Kumar and i am fade up with ola services. It is very pathetic and Fraud. These Ola people sent me twice bills of ride which i never took. I have attached the copy of receipt and infact complaint via email but till now no response from Ola services. This is the service they are giving. The second bill is of amount 4309 that istself shows it is a fake. The best part of that receipt is that they have mentioned...

Date: 11 October 2015 BOOKING DETAILS:- Confirmed CRN:[protected] After this confirmation I received the details of driver, who was supposed to be there on time, but didn't turned up. Driver detail Name:- Suraj Karan Mobile No:- +[protected] car details:- White Dzire, RJ 14 TB 4438 When I called the driver, he replied that, his duty hour is finished and will not come to receive me. To that, i tried to contact the customer care, which in reply asked me to book some other cab (which was next to impossible) and dropped my call. I want them give me written apology with the monetary compensation due my loss of time and extra effort & a lesson for the driver. And also there should be a policy, if booking is confirmed, then they should not leave customer in such situation. Actually they do not have any right to do so. Reagards ashu.[protected]@gmail.com

We did a booking for 8:30 PM from our place to Allahabad railway station. Driver called us at 7:45 PM and said if we want to ride, we need to leave by 7:45. If we dont turn up, he is cancelling the booking, and we need to book another cab.Subsequently we got a message that booking is cancelled.When we booked another cab, Driver PRASANT SHUKLA ([protected]) for CRN[protected] called us and said he will come and pick us up at 8:25 PM.When he did not turn up, we called him at 8:35 and he replied he is not making any profit from the journey and he is cancelling the journey. Because of this we were on the verge of missing our train which was scheduled for departure at 9:30 PM.

A booking was made on 8th October for pick up on 9th morning at 4.15 am. Subsequently called the call centre to update that the booking was for airport to take a flight at 6.10 am. The booking was confirmed with CRN[protected]. A cab was assigned and the driver was supposed to report by 4.15 am but did not turn up till 4.30 am. When contacted the driver he asked if the payment is on ola money or cash. When I said that I have ola money he says that he was very far and suggested to cancel the booking and redo it to get another taxi. When insisted him to come he says he can't come and find another taxi. I hardly had any time to get another taxi. When complained the same to Ola they tried to contact the driver but unsuccessful. I could get another taxi only at 4.50 am and reached airport at 5.25 am just few minutes before closing the checkin. I am a frequent user of Ola and it is the third of its kind of experience in last one month and I don't think Ola has any solution to stop such things.