Ola Cabs / ANI Technologies Complaints & Reviews

Time is money is what ola stands by, fleecing us 2rs per minute as waiting charge! i have wasted 40 minutes of my day today talking to irresponsible customer care executives for a transactional issue in updating my ola wallet with Rs. 1000 which got debited from my bank account. When in vain trying to make OLA understand that the issue is on their side, I asked for a conversation with the supervisor who was supposed to call me in 15 mins! That never happened! So much to customer responsiveness!!!

As I booked Ola its booked with conformed status yesterday 7/8/2015. But at last moment its has been cancelled by driver if I have some urgent thing than I booked Ola. If this kind of response give by Ola than what kind of trust can be built on others person. My father having booking in train that time if he miss the train who will pay Ola. Ola saying sorry for Inconvenient at last moment if he say straight before that we can not provide the Cab than we can try some other ways but its not at all acceptable for this case. This is very ridicules response by customer support too

On Thursday that is on the 6th of august me and a few of my friends booked a cab from the sterling movie theatre, fort to Mahim west. The driver came to pick us up at 1:07 am after the movie. It was a brown Wagon-R. I unfortunately do not remember the car number since the text got deleted. The driver firstly did not know the route at all. When we were trying to guide him with simple locations like shivaji park in Dadar, he seemed to have no clue where that was either. He seemed to be completely dazed and his eyes were red, hence we figured he was drunk. He drove the car like a maniac the entire time. We repeatedly kept telling him to go slow but he just did not listen. Me and my friends were scared to our very cores since he was zip zapping from between cars and trucks the entire time. We twice had to stop the cab and ask for directions since he almost lost his way. Overall it was a pathetic experience and that too so late at night. I was pretty impressed with Ola up until now. It was the scariest journey of our lives. I do have the phone number of the driver- [protected].

Trip CRN[protected] from Hyderabad railway station to Madhapur on 2nd August 15.6 KM ride and I was given with a bill of ₹540. Immediately I called them up and reported the complete issue to a support agent Sowmya . All they said was to pay the bill and they will return the money as OLA money. After 3 hours I got an email from [protected]@olacabs.com asking for details about the issue and the very same Sowmya M sent it. I immediately replied to the mail again with all the details pickup drop and everything. But sadly google was not able to deliver the message to that mail ID because of high traffic. After 4 working days I called them and asked about the refund and now here comes Mr Ganesh who needs to know everything about the ride and told me within 24 hours the money will be credited. Today I called them and asked Mr Adnan comes in action and asks me to wait for half an hour. Who ever picks up the call from OLA's side just tells a time when his/her shift gets over. bunch o[censored]seless people.

I booked ola cab from our home (indrapuram shakti khand 3 gzbd) to GIP mall in noida which is hardly 9-10km from my home and that cab driver charged us Rs 451. After reaching home when I checked the actual bill amount from ola cab app its max Rs 196. It's very disappointing and such cab drivers spoil the repo of services which you ola people actually want to provide us. I can provide driver contact number also. But seriously this kind of services are not expected from such renound firms.

I have been charged extra Rs. 106. on 02 Aug, 2015, 12:30 pm for reason better known to you. On 02 Aug, 2015, 12:30 pm I received a call from Sonu Choudhary and he told me that he met with an accident and unable to pick me, and also told me that he charged rs 106 by mistake and will refund me by that evening. But till today i havent received the money. Details of Driver - Sonu Choudhary([protected]) for CRN[protected] Cab no - DL 1 YE 4609 Kindly have a look on this matter. Thank you Sharique Ahmad

Details for CRN[protected]: Mahendra Mahendra ([protected]). Your cab White Tata indigo MP 09 TA 6940. Subject of discussion is :- He did not drop us to specified destination because there was a toll in between (Apart from mentioning that we will pay for both ways) He dropped my family in middle of nowhere, Tejaji Nagar Chauraha

Hi, Booked an Ola cab from Novotel hotel, hyderabad. overall journey was about 8 kms. I had previously re-charged my Ola money and a whopping Rs.530 got deducted for such a short trip. This is highly unacceptable. Why do they advertise Rs. 10 per km and then charge such a hefty amount?

Ola being an Indian company must understand the demography of the population. While senior management promised an inclusive customer service, there is no option for senior citizens to book, unless they use an app. Ola also refuses to re-book cab themselves even if the booking is cancelled by Ola for any reason and forces customer to book through app, even if customer has no option to connect to internet to use the app and even if it is an emergency like reaching train stations or airports or hospitals. This is particularly painful for helpless senior citizens who cannot rush out or arrange an alternate transport if Ola cancels the cab from their side and refuses to re-book insisting to use the app.

I am a regular user of ola cab service. User email - biswajit.[protected]@tatamotors.com Mob no - [protected] On 05/07/2015 my wife and I was travelling from Kolkata to Jamshedpur. So I was in requirement of a Cab service from Tata Nagar Railway Station to Telco Colony at around 9.55pm. As my mob was not working, I got the booking through one of my my friend who is also a regular user of Ola cab. Booking no was CRN[protected] After reaching destination through ola cab No 1408 (White Indica Car), driver named Mr. Kaur (Mob no- [protected]) / Vishal Singh [protected] refused to return back Rs50/- which was an additional pay to the exact amount Rs.141 by mistake. Total Rs191 was paid to him but he refused to return back Rs50/- as he claimed that it was his. All of a sudden within a few seconds of discussion he started misbehaving with us and tore all the money which was paid by me on our face. After that he called on my personal mobile and started abusing me and offended me with slang language which can not be mentioned here. Me and my family is extremely disturbed with such a ruthless incident. After facing this brutal behavior from your driver I am very much scared o[censored]sing this service any more. I would like to draw attention from highest level of authority to this incident for proper justice and our security. We are feeling insecurity from this Cab driver.

I Sagardeep Tanwar booked ola cab on 05/08/2015 from Sadh Nagar Gali No-2, Palam Colony, New Delhi-45 to Amity University Noida, Sector -125 nearly distance 33 Kms one way from the pickup point.Taxi No-HR-55 Z0874 driver namely Surender opted a long distance intensely to get charge more and it came about 47 Kms. and he charged Rs 610. When I came to know about this incident from my child and wife who traveled in that taxi, I was dam disappointed the service of the Ola-Cab. Earlier also I booked ola cab several times for my child from Palam Colony to Amity University and the bill never crossed Rs 350/-. Ola cab was more trusted for me but after this incident it crossed a Laxman rekha infront of me and in future I have to think 100 times to book ola-cab. The cheating of ola-cab made me more cautious in near future and I will scared to book ola-cab in near future. Good By to ola-cab for me who had broken my trust on it. Sagar Deep

Ola is no more trustworthy!! Didn't expected such an incident from Ola I'm a regular user of Ola and now I will be no more.Since last two months I'm booking your cab for the same destination and your drivers are dropping me there without any hesitation and denial. Today suddenly the driver stopped in the midway where there was unavailability of any alternative and told me that the area you are going is in the outskirts of the city and I will not get any bookings from there so I will not go further. After this I called upon your number where they told me that in that area we don't provide services. I told them that Since last two months I'm going to the same place by your cab only you can check it. They again replied the same thing that we don't provide service in that area sorry for that. I told them sorry is not a solution provide me with a solution. They again told that we are very sorry we do not provide service in this area. I insisted that have a check i daily go to the same place then he told that ok I'm checking and put my call on hold and didn't replied for the next 10 minutes and cut the call. Then I again called and repeated the same story to some other representative and he also did the same. Then I again called then the representative told yes we can drop you there but with an extra charge of Rs.200/-. I told them daily I'm travelling with the normal fare to the very same location then they told no we don't provide service in that area so sorry for that. Again they repeated the same thing then I again called and repeated my story then again they replied me with the same argument, she further added that you can ask the driver privately if he can drop you we cannot force him and she also put my call on hold. Then again I called and repeated my story and got the sam reply. In all this more than 30 minutes were wasted and I got late for my office. On insisting again and again driver agreed to drop me but my bill increased. No one is there to answer. No one responded. How can one trust Ola if someone is struck in such a situation? How will my time and mental torture will be repaid? If your customer is in a problem you provide "sorry" not a "Solution". It's very unfortunate for me to say that Oa has lost my faith. Your competitor is more promising and customer friendly. My question is still the same why you were dropping me since last two months if you do not provide service in that area?

This is in reference to my complaint no. 3436463.

I had booked ola cab on 18th July, 2015 at Hyderabad. My CRN number is[protected].
Booking time 11:44 PM, 17 Jul 2015
Pickup time 04:15 AM, 18 Jul 2015
Pickup address
1-98/8/9/A, Image Gardens Rd, VIP Hills, Silicon Valley, Madhapur, Hyderabad, Telangana 500081, India


I had registered a complaint against the driver. I was told that your complaint would be resolved within 24 hrs, but it has been now 3 weeks and I have not heard anything from ola cabs

We were two passengers travelling on the same cab. We had called ola cab helpline 33553355. They apologized for this and asked us to divide the taxi fare. As only one bill could be generated for this, so ola cab cancelled my booking and generated the bill on the name of other passenger. But when we reached the airport the driver refused for this and took the money and didn't even gave us the balance money and simply ran away.

As we were already getting late for our flight, I could not catch him. I had again called ola helpline and told about the whole incidence.

But no action was taken by ola cabs.

This was not expected from such a reputed taxi service like ola cabs.

Dear sir, I have booked a cab on 31 Jul 2015 vide booking no CRN[protected]. The total distance is only 16.27 kms and time is 38.52 minutes. Ola cab has charged me for the 5 km Rs 80 and balance at the slab. Also they have charges me for the correct time charges Rs.33.52. What surprised me is the looting of another Rs.330.71 in the name of Peak Pricing Charges making me to pay around Rs.599 against a mere 200. This is a real day light robbery from the customer who are cheated outrightly. The charges of Rs.33.52 and Rs.330.71 may be reimbursed as unauthorised.

Date of Incident : 1st Aug'2015 Client Number : +[protected] Driver Number : +[protected] I was to Travel on Sunday 2nd Aug'15 ( Midnight 1:00 AM International Flight ) . Considering the rainy season condition then in Kolkata I booked an Ola Cab in advance on 31st July'15 and they confirmed the booking with CRN Number :[protected] . I know there are some streets water logged in that time but should not be a problem for a cab for my area where I live in . Anyway I was waiting for their 30 mins prior message as I need to depart on 10:40 p.m on 1st Aug'15 and I got that at 10:13 Mr.Ejaz will pick me up ( Screenshot attached ) . I called the driver instantly to help him with the route so that there is no unnecessary delay . He took my address and said that may be he would be delayed by 10-15 mins . I said 10-15 mins is ok but not more than that as I needed to catch the flight . Suddenly I got a message from OLA saying that my trip has been cancelled as they didn't find a cab near my location . I called the driver again to check that out and he said to contact with customer care . I called customer care and they said Mr.Ejaz, the driver is suddenly refusing to pick up in water logged condition . I confirmed them in my route there is minimal water logged and shouldn't be a problem . But they said they are sorry . I didn't have the time to dig that out from Ola thay why this has happened but if Fliht carrier have not extended their timeline on that night I may have missed that flight which I never though of . Desirable Resolution : - Want OLA Cabs a written regret letter explaining why this has happened and assuring this will never in future . - Why they have not informed me in earlier even they had over 1 day to schedule and arrange cab for me . - Why they allow their driver to take decision whether they will go or not, in that case why they haven't any backup driver arranged My Mail Id is : [protected]@gmail.com and Local Number is : +[protected] Taiwan ) I want OLA's reply on this as soon as possible

My account has been suspended by ola...
In my account ola Money was also available about Rs. 4442
I want my account either working(non-suspended) or my money back to my bank account or OLA account...
M totally harassed & dissatisfied
do solve the issue and i need ola money urgently.

They said that your account is blocked automatically by the system error don't worry it will be unlock in...

What is this surcharge? Why you are not mentioning properly this in your apps while booking? When I was booking cab it shows only surcharge without mentioning how much it will be.Its look like that ola cab is cheating the customer keeping the hiden charge. I will make sure that my friends and colleagues circle should not go for this cab.

Ola Cabs is discriminating against customers who want to book their cab through customer care. They outwardly, arrogantly reject customers trying to book cab via customer care and insist that only customers with smart phones can avail OLA Cabs service. The rest of those without a smart phone are ridiculed, discriminated and humiliated. Such disgusting services (or lack of it) from Ola! Shame on you people at OLA.

I have booked and at last moment they cancelled the order. Due to this I missed my train... Unfortunate services. I dont recommend to any one.. Details are as follows: Confirmed CRN[protected] Hi Chanchal srivastava, Thank you for using Olacabs! Your Cab booking is confirmed. BOOKING DETAILS Booking time 03:20 PM, 2 Aug 2015 Pickup time 05:10 AM, 3 Aug 2015 Pickup address Unnamed Rd, Ramnagariya, Jaipur, Rajasthan 303012, India Car type Sedan FARE DETAILS Minimum bill Rs 49 for the first 3 Km After 3 Km Rs 12 per Km Ride Time Rs 1 per minute *Parking and toll charges extra. First 5 mins of your trip time is FREE. Please refer your CRN for all communication about this booking. Please Note: We levy Peak time charges when demand is high, so that we make more cabs available to you and continue to serve you efficiently.

Date: 30th July 2015 I had Rs. 200 in OLA money on 30th July 2015. After reaching the destination, without deducting from the OLA money they have asked my relative to pay the whole amount i.e 250 Rs through cash. Later they have deducted Rs 200 from OLA money as well. They are cheating people by playing such cheap tricks on people. Everyday when I call them, they say they will refund it by the end of the day, but till date i have not received my money back. This is really bad. request you to action on this.