Ola Cabs / ANI Technologies Complaints & Reviews

I have recharged Rs. 999 in OLA Money in OLA IoS App for iPhone using my credit card thinking that it would bring convenience and save me the hassle of cash transactions. However to my disappointment my 3 consecutive bookings were cancelled by Ola at the last minute 1. CRN[protected] Driver called me and said he would be coming late by half hour. Immediately after disconnecting the call, the booking was cancelled by driver. Complained the same to your call center as well. Major inconvenience caused to me in making alternate arrangement 2. CRN[protected] Got the confirmation message 15 minutes with driver details. Immediately after that got the cancellation message as well. Called you call center as well but they were unable to provide any other cab. 3. CRN[protected] Got the call from driver 1 hour before the scheduled pick-up time. Driver insisted that i should pay cash and not Ola money. It seems though as a company you promote people to use Ola Money but your drivers are more keen for cash. His voice also suggested that he was drunk. Got cancellation sms at the time of pick-up and i am happy about it rather than traveling unsafe with such a driver with my family. Looking at the above 3 consecutive instances, i have no doubt that when it comes to on time performance and quality control OLA is laggard amongst the other providers in India. They may be plush with funding but have no quality control and check on the drivers. Their only focus seems to be getting more end customers and drivers on the platform without any quality and time control There is nothing more frustrating and inconvenient when you have to make alternate travel arrangements at the last moment. Have decided that I should stick to Meru and Easy Cabs though are costly but are far superior in terms of time, service and quality than those of mere aggregators like OLA I also sent the above email to [protected]@olacabs.com and requested them to refund the amount of Rs. 999 back to my credit card account. After repeated reminders they responded back that its against the company policy. My point is that if OLA is not equipped to handle the bookings they have no right to keep the money in their wallet. This is an unfair trade practice and i am happy that they soon going to be banned in Delhi

I had deposited Rs. 1999 twice last night (16th August 2015) vide internet banking using my android phone in OLA MONEY. Though the amount has been debited in my respective bank accounts ( one was thro State Bank of India and the other thro IOB) my credit in Ola money is still showing zero. I was forced to pay by cash despite having deposited Rs.3998/- with OLA MONEY. Please look into it and ensure that my credit with Ola money is updated and correctly reflected.

Booking ID CRN[protected] Date: 16-Aug-2015 Driver Name: Prabakaran, mobile no : [protected] Vehicle no TN66D9965, Tata Manza Booking done thru OLA app, driver details not shared, on contacting the customer service they forwarded the driver details, driver demanded extra money more than the actual fare stating that he is faraway distance from railway station for pick up and instisted us to cancel the booking or pay extra money, the same being informed to customer care service

Yesterday I had booked OLA cab with Ref no : CRN[protected]. Driver Name Om Prakash, Mobile NO : [protected] Wagan R No DL1RT 4992. Cab need to Arrived at 6:47 Pm but after my several calls to Driver he used to make me fool and turned off his Mobile. I need to catch my flight but due to Ola Cab, i could not Reached to Airport and My Flight Departed . Pls take necessary action and provide me the compensation.

1. We have booked ola cab on 14th Aug @11.00pm from Goregoan west to Panvel, car was booked & got driver details, further when I had called to driver he denied duty saying we don’t have service ahead Vashi & he himself cancel the booking (car No.MH 01 BT 5123 - Driver -Jinit Chopra-[protected] 2. I have booked another cab immediately & car arrived on time & we started our journey (Car no. MH 04 DE 9827 - Driver Giving Bangar-[protected]), middle of the journey he got a call from someone & he was trying to convinced that he cannot come by 1.00am (15 Aug 15) as he has to go panvel, when we crossed powai he started saying that something problem with his car & he can't go ahead, so you all can get down here itself, when we denied him he had called to ola customer care & started doing argument with them. Further we were 4 girls so we asked him to arrange an alternative then only we can get down but he has stopped his car at Bhandup pumping & denied to go ahead, we were fred up doing argument with him so we decided to booked cab. 3. Further we booked 4 cabs one by one as no driver was ready to go ahead & denied duty without no reason. Car no. MH 03 BC 2119 - Wasim Khan - [protected] Car no. MH 02 CR 4006 - Saleem - [protected] Car no. MH- 03 BC 1182 - Anil Kumar - [protected] 4. Finally we had booked last cab, MH 43 D 9397 - Vijay Halge - [protected] & he agreed to dropped us at Panvel. This was very pathetic & bad experience, customer care is also not useful & helpless. I request to take strict action against all.

I had pre booked 2 cabs on a day before16th August but the driver denied the duty saying he is far away cant wait because of which v had book 15 min before ..Only from btm layout to shivaginagar it has cost us 1200 rupees which is just 300 rupees What are you people try n fool people ...ur drivers deny coming on time give excuses and pressure us to book on time and u charge us double U come into market giving advertisements of lowest fare bloody ola cheaters Who wil pay me back for the excuse o[censored]r driver I need my money back

I booked an auto from pondy bazaar to koyambedu in chennai city. He asked us extra 80 rupees bcoz the time is 10:30pm, there is no rules in the ola booking services that after 10:30pm extra money 80 rupees has to be given. If is there any rules like that means you have to inform us know??? Auto no. TN07 BX2254 what is this?? Then why you are advertising only meter charges?? In normal auto itself we are paying 250 rupees only in ola also same whats the difference??

I am sanjay Verma and I booked a Ola cab mini on 16 Aug 15 from my home to Jaipur Railway station. Ola cabs given me three drivers numbers. When I called them they refused to come. They told that I am very far, I don't have diesel, I am already booked for some other customer etc. When I called Ola customer care he told that we are sending a car for you within 5 minutes. But, just 40 minutes before train departure I received a message from Ola cabs that sorry. Result is that I paid Rs.1000/- to a auto for going to Jaipur station which is just Rs.150/- fare.

Hello sir, on 8th of august i booked ola cab at 9.16 pm i wait for cab more then half an hour but cab didn't came so i called the driver to cancel the ride but after some time i received a message of payment cut of 118 rupees from my account . so refund my amount. mangal.[protected]@gmail.com is my id

Toll tax has been charged as extra money.First when I called up the customer care people someone said that let me ask and check and the second person comes up and says that it is now the rule...so tell me something had this been the new rule as you guys say then why the hell didn't the first person mention this..huh..?? And for the record none of the cabs takes charges like this.if this nonsense goes on then neither I would go for ola cabs or suggest anyone to take it.try and refund the money.

Application Positions and Cab position Mismatch . I made a booking from Tarnaka...And The cab Showed it was 4 minutes away ... But ..The driver called up and Said ..He was at Ecil ...which is a minimum of 20-25 minutes away ... This is not the first time This is happening Driver Vijay KuMar White Tata Indica TS16 UA3750

Hi Team, I tried to recharge my ola money with Rs.500/- on 12th august, 2015.But the amount was successfully debited from my SBI account and the amount was not credited to my OLA account.I have sent a couple of emails to [protected]@olacabs.com but I am yet to receive any response.I think this is your so called best service you can provide to customer.Even you guys were not bother about replying to customer.My register email id is :- soupam.[protected]@gmail.com and contact no is [protected].

Hi, my name is Bimal Chandrabose. I used to be regular customer for OLA till today 15th Aug, 2015 and today I have decided that this would be my last ride with these blood suckling vampires. I started using OLA when I was in hyderabad starting July 2015. Today when I came to bangalore, I took an OLA cab to Bangalore airport from airport toll gate which is hardly 7 km. At the end of the journey, when I saw my bill, I got shocked. For mere a 7 km, they charged me 645 rupees! When I called their customer "scare", I was told that the airport charges are different it seems. Upon listening to their answer, i did not want to argue any more and simply disconnected the phone. Govt should do something to control these money grabbing theives audacity. ThumbS down to OLA

CRN[protected] from bommasandra to bangalore airport total amount charged is Rs 2553 for 65.76 KM .Driver name is moula KA50 8307 No: [protected] is not aware if charges are 2.3 or not. How can you charge 2.3 in when its not the peak hours we booked the cab at aroud 11.30? Need justification on how can you charge 2.3 and how is 11.30 your peak hours

I am Ajay Kumar Singh and I booked a Ola cab mini on 17 Jul 15 from Malkapuram, Vizag to Vizag Railway station. Ola cabs given me three drivers numbers. When I called them they refused to come. They told that I am very far, I don't have diesel, I am already booked for some other customer etc. When I called Ola customer care he told that we are sending a car for you within 5 minutes. But, just 40 minutes before train departure I received a message from Ola cabs that sorry. Result is that I paid Rs.1000/- to a auto for going to Vizag Station which is just Rs.200/- fare. Again the same story was repeated in Mumbai on 04 Aug 15. I got drivers number and when I called him, He told that sir I have received order for another customer. Again I arranged another taxi and paid more fare due to this careless company. I just want that Ola Cabs should return my fare.

I happened to travel by ola cabs at around 6 pm today and I was shocked to see the final bill of Rs.1356/- for a 43 km ride (for 2 hours trip). I had booked through ola-app a mini cab and even though there was an instruction about the 2x fare during peak-hour operation while booking, I sincerely feel that this is an unjustified way of business ethics. Well, everyone knows that Ola is following an unethical way of slashing rates during its maiden year of operation thereby slowly driving out the competitors and then once the competition dies, they slowly show their real MNC face by increasing the tariff. I do not understand how the 2x rates during peak-hour is justified, since I learnt that they are not paying the cab-driver any additional perks or charges. Just because they are providing better discounts in other services doesn't necessarily mean that they are at liberty to charge 2x charges during peak hours. I have decided not to use OLA again and I have removed the OLA APP from my smartphone. Let this be an eye-opener for the concerned operator. regards PRADEEP KUMAR

Mostly I use Uber as the cab service to travel within the city in Delhi. Today, somehow, I tried OlaCab for the first time and it was worst ever experience. I had to leave at 10:15am for the Nizzamudin Railway Station - A well known place in Delhi to board the train at 11:30am. I kept some buffer time expecting this kind of mishap and traffic in Delhi. First I booked the cab (CRN[protected] at 10:06 and it was supposed to reach by 10:15am to pick up. Nothing happened for next 9 minutes. When called the cab driver, he said that he was in Noida and won't be able to come as the pick up location was in Delhi. He would charge extra for that and suggested to cancel. Eventually I lost 13 min in between. Second cab booked ((CRN[protected] Deshraj) - No Call Received - After this experience - Called after 5 min to cab driver. Driver's response was - If you pay in cash, I'll come. I don't do the rides for OlaMoney. What the heck? I was running out of time. I told him that I'll pay in cash to him if he comes. He agreed. After 10 min of waiting, when I called, he was apprehensive if I will pay him in cash but with OlaMoney as Ola has already debited my credit card. Resulted into the same fate - Cancelled Third Cab Booked ((CRN[protected] Bhupendra) - Same here - No call received - Called the driver immediately - Driver asked for the destination - After knowing that I'd go to Nizzammudin, he cancelled it. I wont go there because of bla...bla..bla reasons. I was testing my waters. It went horrible because I have already lost my buffer time of 40 minutes into it. Fourth Cab Booked (CRN[protected] Ramesh - Upgrade) - I did not book it. I was trying Uber to get in. Meanwhile got a message from Ola about an upgrade ride. I was apprehensive as if it is going to be fulfilled. Having awful experience with Ola so far, I called the driver to cancel the ride as I was booking with Uber meanwhile. The driver pleaded so genuinely that he would reach the pick up point in 5 min and would drop my wife to station safely within time. Again I got into trust and said okay. After 5 min when I called, he did not pick the phone. I again called - he said that someone cancelled the ride when I was about to reach pick up point. I had given his number to my wife. On call, she requested him to come as we have already lost the time and every minute was counting. The driver did not come as the ride was cancelled. Fifth Cab booked - I got a message from Ola about a new cab booking. I was so pissed off that I did not call Ola or the driver. After few minutes I got a message - On your request the cab was cancelled. What the [censored]? - I never had such awful experience in last couple of years with any service provider. May be I chose the wrong provider. It left me with a question : If one booking gets so many issues and drivers make so many excuses, why I should trust you as my preferred ride partner. 10s of my colleagues in my office use Uber to travel within the city everyday and I used to wonder - why they don't get Ola despite it is discussed many times a week for funding. I got my answer today. Is acquiring customers by burning cash in the discount war, the only solution to grow your market share? Do you still care of the users convenience offering wow experience to them? If you'd have given me wonderful experience today, I'd have worked as unpaid marketing agent. Always remember that people don't buy what you do, they buy because why you do it. Do you want to be a company that offers cab to be people or a company that sells experience to its consumers? The choice is yours. *********I just got an update from my wife that the train left platform before she could reach station. Will you be able to pay for the loss that I am going to have - both financially and emotionally? Now I've get to another booking in train which may or may not be available. Will you be able to compensate that ever in life? ​Pankaj Sharma,

The auto driver Bheemappa with Auto number KA03AC3730 showed no respect, spoke rudely & when told to stop to get off earlier because of the uncomfortable environment created by his high tone rude talks, did not do as told. It is unfortunate that Ola have hired such mannerless people who have no respect for customers & spoil the name of their company. Ola should fire such people. Don't think Ola will be recommended to anyone for such behavior.

I hired an Ola cab from Baner to Mukundnagar. As per driver, it was 15 Km. And he charged rs. 342 . After asking he said that it auto generated. Actually cost should be : (First 2 km Rs 49) + (Remaining 13 km * Rs 12/km ) = 205. But later understood they charge Rs 18 for service tax and Rs 1/min for time required for travel. This was hidden cost. Anyways, even if we assume that, he should have charged not more than Rs 280 max (if they have any more hidden cost). Thing is, while driving he was continuously talking over phone with his family. We asked him not to use mobile while driving but he did not listen. Also, he was not able to listen to shortest way we are suggesting. Purposely he took long route. Even after requesting him, he was taking his own ways, which increased time as well as Kms. After complaint, Ola returned my extra money to my Ola account. But still because of driver I had to pay more than expected. And it was risky to be on phone while you drive.

I took a ride with Ola on 11th August 2015 in Kolkata. I took the ride within the time frame of an offer valid until 5pm. Even after successfully adding the coupon the driver charged me Rs. 127 after my ride. The bill I received says Bill amount Rs. 124 and cash to be paid Rs. 74. I don't know why I was asked to pay more than the total bill amount leave the discount. Now because I paid cash I do not have a proof of such payment, hence Ola can easily get away with this. I have been mailing Ola for the past two days with one robotic response followed by mail delivery failures to the same address. It is disgusting how this company robs its consumers and then happily furnishes an auto response. This insolent lot doesn't pick up calls and even if they do, they cut the call as soon as they understand they are caught. This is not the first time Ola has harassed me and also my family by cancelling trips and charging for that. I am not putting this complaint to get the money back but to ensure Ola has a tough time beyond this point. Kindly help me in this matter.