Ola Cabs / ANI Technologies Complaints & Reviews

Yesterday I had booked OLA cab with Ref no : CRN[protected]. Driver Name Om Prakash, Mobile NO : [protected] Wagan R No DL1RT 4992. Cab need to Arrived at 6:47 Pm but after my several calls to Driver he used to make me fool and turned off his Mobile. I need to catch my flight but due to Ola Cab, i could not Reached to Airport and My Flight Departed . Pls take necessary action and provide me the compensation.

1. We have booked ola cab on 14th Aug @11.00pm from Goregoan west to Panvel, car was booked & got driver details, further when I had called to driver he denied duty saying we don’t have service ahead Vashi & he himself cancel the booking (car No.MH 01 BT 5123 - Driver -Jinit Chopra-[protected] 2. I have booked another cab immediately & car arrived on time & we started our journey (Car no. MH 04 DE 9827 - Driver Giving Bangar-[protected]), middle of the journey he got a call from someone & he was trying to convinced that he cannot come by 1.00am (15 Aug 15) as he has to go panvel, when we crossed powai he started saying that something problem with his car & he can't go ahead, so you all can get down here itself, when we denied him he had called to ola customer care & started doing argument with them. Further we were 4 girls so we asked him to arrange an alternative then only we can get down but he has stopped his car at Bhandup pumping & denied to go ahead, we were fred up doing argument with him so we decided to booked cab. 3. Further we booked 4 cabs one by one as no driver was ready to go ahead & denied duty without no reason. Car no. MH 03 BC 2119 - Wasim Khan - [protected] Car no. MH 02 CR 4006 - Saleem - [protected] Car no. MH- 03 BC 1182 - Anil Kumar - [protected] 4. Finally we had booked last cab, MH 43 D 9397 - Vijay Halge - [protected] & he agreed to dropped us at Panvel. This was very pathetic & bad experience, customer care is also not useful & helpless. I request to take strict action against all.

I had pre booked 2 cabs on a day before16th August but the driver denied the duty saying he is far away cant wait because of which v had book 15 min before ..Only from btm layout to shivaginagar it has cost us 1200 rupees which is just 300 rupees What are you people try n fool people ...ur drivers deny coming on time give excuses and pressure us to book on time and u charge us double U come into market giving advertisements of lowest fare bloody ola cheaters Who wil pay me back for the excuse o[censored]r driver I need my money back

I booked an auto from pondy bazaar to koyambedu in chennai city. He asked us extra 80 rupees bcoz the time is 10:30pm, there is no rules in the ola booking services that after 10:30pm extra money 80 rupees has to be given. If is there any rules like that means you have to inform us know??? Auto no. TN07 BX2254 what is this?? Then why you are advertising only meter charges?? In normal auto itself we are paying 250 rupees only in ola also same whats the difference??

I am sanjay Verma and I booked a Ola cab mini on 16 Aug 15 from my home to Jaipur Railway station. Ola cabs given me three drivers numbers. When I called them they refused to come. They told that I am very far, I don't have diesel, I am already booked for some other customer etc. When I called Ola customer care he told that we are sending a car for you within 5 minutes. But, just 40 minutes before train departure I received a message from Ola cabs that sorry. Result is that I paid Rs.1000/- to a auto for going to Jaipur station which is just Rs.150/- fare.

Hello sir, on 8th of august i booked ola cab at 9.16 pm i wait for cab more then half an hour but cab didn't came so i called the driver to cancel the ride but after some time i received a message of payment cut of 118 rupees from my account . so refund my amount. mangal.[protected]@gmail.com is my id

Toll tax has been charged as extra money.First when I called up the customer care people someone said that let me ask and check and the second person comes up and says that it is now the rule...so tell me something had this been the new rule as you guys say then why the hell didn't the first person mention this..huh..?? And for the record none of the cabs takes charges like this.if this nonsense goes on then neither I would go for ola cabs or suggest anyone to take it.try and refund the money.

Application Positions and Cab position Mismatch . I made a booking from Tarnaka...And The cab Showed it was 4 minutes away ... But ..The driver called up and Said ..He was at Ecil ...which is a minimum of 20-25 minutes away ... This is not the first time This is happening Driver Vijay KuMar White Tata Indica TS16 UA3750

Hi Team, I tried to recharge my ola money with Rs.500/- on 12th august, 2015.But the amount was successfully debited from my SBI account and the amount was not credited to my OLA account.I have sent a couple of emails to [protected]@olacabs.com but I am yet to receive any response.I think this is your so called best service you can provide to customer.Even you guys were not bother about replying to customer.My register email id is :- soupam.[protected]@gmail.com and contact no is [protected].

Hi, my name is Bimal Chandrabose. I used to be regular customer for OLA till today 15th Aug, 2015 and today I have decided that this would be my last ride with these blood suckling vampires. I started using OLA when I was in hyderabad starting July 2015. Today when I came to bangalore, I took an OLA cab to Bangalore airport from airport toll gate which is hardly 7 km. At the end of the journey, when I saw my bill, I got shocked. For mere a 7 km, they charged me 645 rupees! When I called their customer "scare", I was told that the airport charges are different it seems. Upon listening to their answer, i did not want to argue any more and simply disconnected the phone. Govt should do something to control these money grabbing theives audacity. ThumbS down to OLA

CRN[protected] from bommasandra to bangalore airport total amount charged is Rs 2553 for 65.76 KM .Driver name is moula KA50 8307 No: [protected] is not aware if charges are 2.3 or not. How can you charge 2.3 in when its not the peak hours we booked the cab at aroud 11.30? Need justification on how can you charge 2.3 and how is 11.30 your peak hours

I am Ajay Kumar Singh and I booked a Ola cab mini on 17 Jul 15 from Malkapuram, Vizag to Vizag Railway station. Ola cabs given me three drivers numbers. When I called them they refused to come. They told that I am very far, I don't have diesel, I am already booked for some other customer etc. When I called Ola customer care he told that we are sending a car for you within 5 minutes. But, just 40 minutes before train departure I received a message from Ola cabs that sorry. Result is that I paid Rs.1000/- to a auto for going to Vizag Station which is just Rs.200/- fare. Again the same story was repeated in Mumbai on 04 Aug 15. I got drivers number and when I called him, He told that sir I have received order for another customer. Again I arranged another taxi and paid more fare due to this careless company. I just want that Ola Cabs should return my fare.

I happened to travel by ola cabs at around 6 pm today and I was shocked to see the final bill of Rs.1356/- for a 43 km ride (for 2 hours trip). I had booked through ola-app a mini cab and even though there was an instruction about the 2x fare during peak-hour operation while booking, I sincerely feel that this is an unjustified way of business ethics. Well, everyone knows that Ola is following an unethical way of slashing rates during its maiden year of operation thereby slowly driving out the competitors and then once the competition dies, they slowly show their real MNC face by increasing the tariff. I do not understand how the 2x rates during peak-hour is justified, since I learnt that they are not paying the cab-driver any additional perks or charges. Just because they are providing better discounts in other services doesn't necessarily mean that they are at liberty to charge 2x charges during peak hours. I have decided not to use OLA again and I have removed the OLA APP from my smartphone. Let this be an eye-opener for the concerned operator. regards PRADEEP KUMAR

Mostly I use Uber as the cab service to travel within the city in Delhi. Today, somehow, I tried OlaCab for the first time and it was worst ever experience. I had to leave at 10:15am for the Nizzamudin Railway Station - A well known place in Delhi to board the train at 11:30am. I kept some buffer time expecting this kind of mishap and traffic in Delhi. First I booked the cab (CRN[protected] at 10:06 and it was supposed to reach by 10:15am to pick up. Nothing happened for next 9 minutes. When called the cab driver, he said that he was in Noida and won't be able to come as the pick up location was in Delhi. He would charge extra for that and suggested to cancel. Eventually I lost 13 min in between. Second cab booked ((CRN[protected] Deshraj) - No Call Received - After this experience - Called after 5 min to cab driver. Driver's response was - If you pay in cash, I'll come. I don't do the rides for OlaMoney. What the heck? I was running out of time. I told him that I'll pay in cash to him if he comes. He agreed. After 10 min of waiting, when I called, he was apprehensive if I will pay him in cash but with OlaMoney as Ola has already debited my credit card. Resulted into the same fate - Cancelled Third Cab Booked ((CRN[protected] Bhupendra) - Same here - No call received - Called the driver immediately - Driver asked for the destination - After knowing that I'd go to Nizzammudin, he cancelled it. I wont go there because of bla...bla..bla reasons. I was testing my waters. It went horrible because I have already lost my buffer time of 40 minutes into it. Fourth Cab Booked (CRN[protected] Ramesh - Upgrade) - I did not book it. I was trying Uber to get in. Meanwhile got a message from Ola about an upgrade ride. I was apprehensive as if it is going to be fulfilled. Having awful experience with Ola so far, I called the driver to cancel the ride as I was booking with Uber meanwhile. The driver pleaded so genuinely that he would reach the pick up point in 5 min and would drop my wife to station safely within time. Again I got into trust and said okay. After 5 min when I called, he did not pick the phone. I again called - he said that someone cancelled the ride when I was about to reach pick up point. I had given his number to my wife. On call, she requested him to come as we have already lost the time and every minute was counting. The driver did not come as the ride was cancelled. Fifth Cab booked - I got a message from Ola about a new cab booking. I was so pissed off that I did not call Ola or the driver. After few minutes I got a message - On your request the cab was cancelled. What the [censored]? - I never had such awful experience in last couple of years with any service provider. May be I chose the wrong provider. It left me with a question : If one booking gets so many issues and drivers make so many excuses, why I should trust you as my preferred ride partner. 10s of my colleagues in my office use Uber to travel within the city everyday and I used to wonder - why they don't get Ola despite it is discussed many times a week for funding. I got my answer today. Is acquiring customers by burning cash in the discount war, the only solution to grow your market share? Do you still care of the users convenience offering wow experience to them? If you'd have given me wonderful experience today, I'd have worked as unpaid marketing agent. Always remember that people don't buy what you do, they buy because why you do it. Do you want to be a company that offers cab to be people or a company that sells experience to its consumers? The choice is yours. *********I just got an update from my wife that the train left platform before she could reach station. Will you be able to pay for the loss that I am going to have - both financially and emotionally? Now I've get to another booking in train which may or may not be available. Will you be able to compensate that ever in life? ​Pankaj Sharma,

The auto driver Bheemappa with Auto number KA03AC3730 showed no respect, spoke rudely & when told to stop to get off earlier because of the uncomfortable environment created by his high tone rude talks, did not do as told. It is unfortunate that Ola have hired such mannerless people who have no respect for customers & spoil the name of their company. Ola should fire such people. Don't think Ola will be recommended to anyone for such behavior.

I hired an Ola cab from Baner to Mukundnagar. As per driver, it was 15 Km. And he charged rs. 342 . After asking he said that it auto generated. Actually cost should be : (First 2 km Rs 49) + (Remaining 13 km * Rs 12/km ) = 205. But later understood they charge Rs 18 for service tax and Rs 1/min for time required for travel. This was hidden cost. Anyways, even if we assume that, he should have charged not more than Rs 280 max (if they have any more hidden cost). Thing is, while driving he was continuously talking over phone with his family. We asked him not to use mobile while driving but he did not listen. Also, he was not able to listen to shortest way we are suggesting. Purposely he took long route. Even after requesting him, he was taking his own ways, which increased time as well as Kms. After complaint, Ola returned my extra money to my Ola account. But still because of driver I had to pay more than expected. And it was risky to be on phone while you drive.

I took a ride with Ola on 11th August 2015 in Kolkata. I took the ride within the time frame of an offer valid until 5pm. Even after successfully adding the coupon the driver charged me Rs. 127 after my ride. The bill I received says Bill amount Rs. 124 and cash to be paid Rs. 74. I don't know why I was asked to pay more than the total bill amount leave the discount. Now because I paid cash I do not have a proof of such payment, hence Ola can easily get away with this. I have been mailing Ola for the past two days with one robotic response followed by mail delivery failures to the same address. It is disgusting how this company robs its consumers and then happily furnishes an auto response. This insolent lot doesn't pick up calls and even if they do, they cut the call as soon as they understand they are caught. This is not the first time Ola has harassed me and also my family by cancelling trips and charging for that. I am not putting this complaint to get the money back but to ensure Ola has a tough time beyond this point. Kindly help me in this matter.

Dear Ankit, Greetings of the day. Primarily allow me to introduce myself. My name is Rahul Gautam, and I am associated with hospitality industry since 13 years now. I am presently working as Associate Food and Beverage Director at Kempinski, New Delhi. The incident took place on the 30th June 2015, and due to nature of my busy operation I was unable to report this matter to you in time. I and my family were travelling to Mumbai by Mumbai Rajdhani on the 30th of June. We had to board the train at 2300 hours from New Delhi train station. Though we have Delhi metro station only 3 kms away as this mode of transport taken only 45 minutes for us to reach the train station, however with extra baggage at hand and being hassle free I decided of booking OLA cab. As this was my first time for OLA, hence I called OLA for a cab to be booked only to know that I need to download the OLA App in order to book the cab. Hence, I downloaded the App. And booked a Economy Sedan, as we were 4 o[censored]s and my 1.5 years son. I booked the cab at 3.30pm for pickup at 9.30pm. At 6.23 pm I received a text from OLA cab “Ola Rahul gautam! Your booking with CRN95811666 has been received for 30Jun, 9.30PM. We look forward to having you onboard!” Hence, we all packed are bags, had dinner and were ready for the clock to reach 9.30 to start our beautiful journey towards Mumbai. While it was 9.00 I received another text on my mobile saying “Say OLA to your driver HARISH BABU ([protected]) for CRN 95811666. White Maruti Swift Dzire HR %% T 3961 to pick you up @ 9.30pm, 30 Jun. Call 011 – 33553355 for support. Please share https://www.olacabs.com/track/52rbu2ilh with friends/family and let them track you.” Hence, we were now sure that who would be coming and OLA indeed knows how to serve their customers well. At around 9.25, I thought of calling the driver and asking if he has lost the way or he is stuck in traffic jam, when I picked up my phone I saw another text as received at 9.10 pm mentioning “OLA! We regret to inform the cancellation of your booking CRN 95811666. We’d have loved to serve you!” Looking at this I was completely shocked of not knowing what to do with this limited time at hand. Hence my father told me to go to the main road (5 min by bike from home) and get couple of Autos. Hence, I immediately took my bike and went to get autos, unfortunately, I could not get a hand of a single auto, trying for good 15 minutes. The time was already 9.50, while I took the decision of coming back home. I immediately took the decision of taking the family in our car to the nearest metro station from where I can get hold of Autos (as Metro station have Autos lined up for customers). We took all the luggage down quickly from 1st floor to the ground floor, locked all the doors and finally sat in the car. The time was around 10 pm took the whole family to the near by metro station, and tried getting an auto, where I ended up arguing with an auto as he was not ready to go till train station mentioning that police creates problems for them at this part of Delhi. Finally he agreed. Hence, my moth and my wife along with my son and the entire luggage, except a suitcase (we had 8 baggage in total, small and big) were loaded on the auto and they left immediately. I informed my father to go up the metro station and buy metro tickets for him and for me and in the meantime I will go back and leave the can and return to board metro. I hurriedly, drove car back to home and then rushed towards metro station, it took me altogether 20 minutes to return. We boarded metro at 10.20 pm. At Rajiv Chowk, Connaught Place as we had to change the metro for New Delhi train station, I fell down along with my suitcase as there was a huge rush at that point in time. While we reached Connaught place, I called my mother to inform to take a Coolie for the luggage so that they comfortably board the train. Finally we reached at 10.55 at the train station and ran towards the train station, my father is already 65 and it was such a harrowing situation and so difficult to express. Finally we reached, exactly one minute before the train to depart. I would now like to know what action has been taken for a scenario such as this and what compensation I should be looking for from OLA (I do not look forward for compensation, however I feel there is a need to do so as we all completely felt harassed). Looking forward to your reply. Rahul Gautam

Innova hired thru ola cab on 10 august around 6.30 pm in bangalore. Driver name Uday.V. KA01AB1876. i had undergone spine surgery some years ago. driver was talking on mobile phone and driving. to avoid hitting a vehicle in front he applied sudden brake as he did not notice the vehicle stopping as he was shouting on the phone to some one. i fell down and hit the front seat my neck got hurt very badly. i have pain and feeling dizzy often today. when i told him to stop talking, he shouted at me, intimidated and said "IT IS AN IMPORTANT CALL. I[censored] DONT WANT, GET OUT OR ILL THROW U YOU OUT"... It was heavy rain around 7.10 pm yesterday in bangalore on inner ring road. THIS IS A CRIMINAL ACT. WHAT IF IT WAS AN ELDERLY PERSON OR A LADY??? WHO IS TO QUESTION SUCH PEOPLE? ARE WE HELPLESS IN THE HANDS OF SUCH RUDE, ARROGANT PEOPLE WHO SEEM TO HAVE LOST THEIR SANITY? dilip b

I booked a cab on 12/08/2015 about 2.52pm driver name Albert Anand and his mobile number [protected], cab no TN 22 CS2962, booking confirmed and i got CRN number[protected]from OLA. I want to go home with my dad from hospital driver picked me up from hospital and he asked my destination i said my address and he suddenly refused to go there he said its much traffic area i wont go there and he asked me to leave his car. I am help less and i booked the another car from ola and that driver dropped me on my destination