Ola Cabs / ANI Technologies Complaints & Reviews

Dear Ankit, Greetings of the day. Primarily allow me to introduce myself. My name is Rahul Gautam, and I am associated with hospitality industry since 13 years now. I am presently working as Associate Food and Beverage Director at Kempinski, New Delhi. The incident took place on the 30th June 2015, and due to nature of my busy operation I was unable to report this matter to you in time. I and my family were travelling to Mumbai by Mumbai Rajdhani on the 30th of June. We had to board the train at 2300 hours from New Delhi train station. Though we have Delhi metro station only 3 kms away as this mode of transport taken only 45 minutes for us to reach the train station, however with extra baggage at hand and being hassle free I decided of booking OLA cab. As this was my first time for OLA, hence I called OLA for a cab to be booked only to know that I need to download the OLA App in order to book the cab. Hence, I downloaded the App. And booked a Economy Sedan, as we were 4 o[censored]s and my 1.5 years son. I booked the cab at 3.30pm for pickup at 9.30pm. At 6.23 pm I received a text from OLA cab “Ola Rahul gautam! Your booking with CRN95811666 has been received for 30Jun, 9.30PM. We look forward to having you onboard!” Hence, we all packed are bags, had dinner and were ready for the clock to reach 9.30 to start our beautiful journey towards Mumbai. While it was 9.00 I received another text on my mobile saying “Say OLA to your driver HARISH BABU ([protected]) for CRN 95811666. White Maruti Swift Dzire HR %% T 3961 to pick you up @ 9.30pm, 30 Jun. Call 011 – 33553355 for support. Please share https://www.olacabs.com/track/52rbu2ilh with friends/family and let them track you.” Hence, we were now sure that who would be coming and OLA indeed knows how to serve their customers well. At around 9.25, I thought of calling the driver and asking if he has lost the way or he is stuck in traffic jam, when I picked up my phone I saw another text as received at 9.10 pm mentioning “OLA! We regret to inform the cancellation of your booking CRN 95811666. We’d have loved to serve you!” Looking at this I was completely shocked of not knowing what to do with this limited time at hand. Hence my father told me to go to the main road (5 min by bike from home) and get couple of Autos. Hence, I immediately took my bike and went to get autos, unfortunately, I could not get a hand of a single auto, trying for good 15 minutes. The time was already 9.50, while I took the decision of coming back home. I immediately took the decision of taking the family in our car to the nearest metro station from where I can get hold of Autos (as Metro station have Autos lined up for customers). We took all the luggage down quickly from 1st floor to the ground floor, locked all the doors and finally sat in the car. The time was around 10 pm took the whole family to the near by metro station, and tried getting an auto, where I ended up arguing with an auto as he was not ready to go till train station mentioning that police creates problems for them at this part of Delhi. Finally he agreed. Hence, my moth and my wife along with my son and the entire luggage, except a suitcase (we had 8 baggage in total, small and big) were loaded on the auto and they left immediately. I informed my father to go up the metro station and buy metro tickets for him and for me and in the meantime I will go back and leave the can and return to board metro. I hurriedly, drove car back to home and then rushed towards metro station, it took me altogether 20 minutes to return. We boarded metro at 10.20 pm. At Rajiv Chowk, Connaught Place as we had to change the metro for New Delhi train station, I fell down along with my suitcase as there was a huge rush at that point in time. While we reached Connaught place, I called my mother to inform to take a Coolie for the luggage so that they comfortably board the train. Finally we reached at 10.55 at the train station and ran towards the train station, my father is already 65 and it was such a harrowing situation and so difficult to express. Finally we reached, exactly one minute before the train to depart. I would now like to know what action has been taken for a scenario such as this and what compensation I should be looking for from OLA (I do not look forward for compensation, however I feel there is a need to do so as we all completely felt harassed). Looking forward to your reply. Rahul Gautam

Innova hired thru ola cab on 10 august around 6.30 pm in bangalore. Driver name Uday.V. KA01AB1876. i had undergone spine surgery some years ago. driver was talking on mobile phone and driving. to avoid hitting a vehicle in front he applied sudden brake as he did not notice the vehicle stopping as he was shouting on the phone to some one. i fell down and hit the front seat my neck got hurt very badly. i have pain and feeling dizzy often today. when i told him to stop talking, he shouted at me, intimidated and said "IT IS AN IMPORTANT CALL. I[censored] DONT WANT, GET OUT OR ILL THROW U YOU OUT"... It was heavy rain around 7.10 pm yesterday in bangalore on inner ring road. THIS IS A CRIMINAL ACT. WHAT IF IT WAS AN ELDERLY PERSON OR A LADY??? WHO IS TO QUESTION SUCH PEOPLE? ARE WE HELPLESS IN THE HANDS OF SUCH RUDE, ARROGANT PEOPLE WHO SEEM TO HAVE LOST THEIR SANITY? dilip b

I booked a cab on 12/08/2015 about 2.52pm driver name Albert Anand and his mobile number [protected], cab no TN 22 CS2962, booking confirmed and i got CRN number[protected]from OLA. I want to go home with my dad from hospital driver picked me up from hospital and he asked my destination i said my address and he suddenly refused to go there he said its much traffic area i wont go there and he asked me to leave his car. I am help less and i booked the another car from ola and that driver dropped me on my destination

This is for you ola ...I booked a cab from airport and I called him but there is one more cab written ola on it, so I asked driver did u got booking then he said it was me only and asked to get in...after starting journey he revealed that he is not the one and asked me to pay 800 for maruti indica from bia to kundalahalli gate...and he stopped on main road and told if i want to get in to kundalahalli gate he needs again 100 rs which is not of 200meters his cab number:ka02ad9165 ...and took 120rs for toll charges

I believed that Ola cabs had a really good service. But they are pure ripoff. I traveled from my place to airport crossing one toll gate. The driver charged me for the toll fees. I repeatedly mention that will be included in the invoice but he didn't agree and I had to pay him as I was getting delayed for my flight. Later I called customer care and lodged the complaint. They gave me complaint number and confirmed that the same will be credited to my account. But they are no less than others. I had to make 5 calls to request the same and was confirmed it will be done in 24 hours. Once money taken by ola is never refunded. Very poor customer service and they cant be trusted. They are just ripping people and making money left right center.

I was a big fan of ola, until last few bad experiences. 1)on 1st aug my 2 hrs advanced booking was cancelled last minute by the arrogant driver at mangalore - result: missed the flight 2) trivandrum, on 7th -even after advance booking no show by the driver- called customer support-they said they are sending a vehicle-waited for 1 hr -no response 3)trivandrum, booked on 8th morning-driver calls me &asks where to go ? when i said kovalam, reluctantly agrees but never turns up.When i called again he says vehicle is spoilt. -re booked driver refused to come -excuse was he cannot get return customer

Mene koi trip nahi kiya tha...fir bhi unno ne mere ola money meh se 150..rs deduct kar diya...help me... Mene pehle uss cab ko...book.kara tha par fir uska phone aaya aur usne kaha car tyre was punctured... So I booked another cab...but puncture wali cab ne...bhi 150deduct kara liya without getting any ride... My phone no is [protected]

Ola charges me Rs 1287 for just 40km in 60min citing it is dynamic pricing. The cab is old Tata indica, non ac and that has already run 100000 kms. God save people from such subtle and cunning tactics. This is the costliest ride to the airport in my life... The best provided would not have charged more than 700. Happy that they are not in Hospital business. they may charge for fever also Rs 100, 000

I booked a evening flight and decided to use to use ola cabs from my house to the shamshabad airport which is exactly 40 km from my house. I have already deposited some money in ola account and have been using their services for a year now. When I got down at the airport, I was charges Rs 1287 for just 40 kms in 60min. I come to know from them that it was peak hour pricing at 1.9 times the regular charges. I could have booked a regular cab where the price is already fixes before. Ola cab advertises a price and they charge multiples times the price citing that they follow dynamic pricing. Now that I already have additional Rs 1500 in my account, I am afraid if this continues they may charge Rs 1500 per km citing that the multiplication factor is 1500. The cab that I travelled was a non ac Tata Indica cab which was so old that it must be in its last year. Taking advantage of passengers like me and taking advantage that they have not made any other arrangement for travel and ripping is fraudulent. There should be some price regulators for them otherwise they will cheat al passengers and make them pauper

I had booked a cab one day before early in the morning at 5:20am and at 5:15am the driver cancels the booking saying it is due to distance. why have they given the option to book prior if they can't provide adequate service? after that they allot me a cab and charge me 2.5times the fare! I feel thoroughly cheated by the company!

I have been an old customer of Ola cab services, but experience o[censored]sing OLA CABS this time has been very pathetic/ painful. By going through the following contents, you can understand the pain of your loyal customers. Booking done for dropping at Bangalore International Airport via booking number CRN[protected]pickup Time 3:40 A.M. on 9th August 2015). The booking was done by my Ola app for dropping my parents who were travelling from Bangalore to Dehradun via New Delhi. Driver/Cab details: Lokesh, mob number: [protected], Cab: KA 51 9257 (Tata Indica) Below were the instances of what all has happened in the journey to the airport. 1) My parents boarded the cab at 3:40 AM in the morning, while travelling to the airport they got to know that the driver did not knew the route to the airport and also he was not able to use the GPS. Also when we book a ride, the app asks us for the destination and the driver accepts the request, so in that case he should know the route to the destination. 2) The driver only knew the local language, he even did not know the basis of English or Hindi and my parents were not able to communicate to him properly. 3) The cab was not in a good condition and on the way the cab breaks down, the pickup of the car was very low and the driver was only able to drive not more than 30-40 km per hr. The actual distance to airport from Murugeshpalya to the airport is close to 42 Kms and after travelling 55kms (I don’t know how and which route the driver has taken) he ended up dropping my parents in some village near to the outskirts of Bangalore which was again 15 Kms far from the airport (the cab stopped running after that). My parents then requested some car which was travelling on the way to the airport to drop them, once they reached the airport at 5:40 AM in the morning, the counter of the airlines was closed and they refused to board them. We ended up booking 3 new tickets from Bangalore to New Delhi for Rs. 27441 so that they can catch the connecting flight from Delhi to Dehradun. Please feel our pain of missing the flight and again spending of Rs.27441/-on purchasing 3 new tickets all because of pathetic services of OLA CABS in Bangalore. Request you to please look into the matter in detail and arrange refund of our new tickets cost Rs.27441/-at the earliest. Looking forward to hear on this from your side very soon! Below are the flight details. Missed flight details : Flight number: 9W 826 1) Indresh Dhodi (PNR : KUTOPO) 2) Mamta Dhodi (PNR: JFNPUZ) 3) Vishakha Dhodi (PNR: QYCTUX) New flight details: Flight number: 9W 824 1) Indresh Dhodi (PNR: WKYWWP) 2) Mamta Dhodi (PNR: WKYWWP) 3) Vishakha Dhodi (PNR: WKYWWP) Regards, Vishesh Dhodi +91-[protected]

Couple of weeks agao I have used OLA cab in Chennai. On the way we had two tolls and; driver got ZERO toll on the first toll booth and on the second toll driver asked me to get the toll charge. Its usual thing we have to get the toll charge we we hire cab as like as any other cab services in Chennai (but OLA has a policy that driver should pay the toll charge and OLA will charge it in the invoice. But I am not aware of it and that driver cheated me.). We got down in the destination and paid the amount that displays in the driver's device. After sometime I back to home and seen the invoice of OLA cab sent me. I comes to know that I invoice has a toll charge of Rs.46/- even I I have paid the toll charge (For first toll ZERO toll and for second toll I have paid Rs. 24/-; so total I paid is Rs. 24/-) of Rs. 24/-. I have contacted the customer support through email and not understanding properly and they refunded me Rs. 22/- as a OLA money (I don't know what calculation they did.); but they have to refund me Rs. 46/- in mathematically. Also they do over charge on the ride as every ride time will have cost. I don't like the way they behave and the customer support. Thanks, Nanda

Dear OLA Cabs, I have booked Ola sedan cab on 07th August in the evening (ref no. CRN[protected] for my late night travel on 07th August at 10.30 P.M. from New Delhi Railway Station to Noida Sector 41. I have done the booking well in advance on 07th August evening (5.30 PM) because I have to travel all alone in the late night. Hence, if the the cab would not available I would look for other cab providers. On 7th August at around 10 PM first I received the message mentioning the cab no. DL1YD0392 and Chauffeur Name SHASHI KANT stating that the cab is on the way to pick me up. But then again I received another message at 10.05 PM that my booking had been cancelled. To my surprise when I called up to the Customer care I came to know that the driver denied to come and cancelled my booking stating that he is far away from New Delhi Railway Station so won't be able to reach on time. Then I called the customer care to let them know the details and to arrange another cab to pick me up on time. As I was travelling the network was not working properly and I could not book another cab via mobile app. But the customer care support denied to do so and after made them understand my situation they convinced to book the cab via telephone Then I received another message stating cab no. DL1YE5415 and Chauffeur Name UPENDER and stating the pick up time is 10.45 PM which is already 15 minutes delay than the actual booking time. Then again at 10.41 PM I received another message that my booking had been cancelled again. When I called the customer care for the second time, they were stating that even this driver had again cancelled the booking stating the same reason. To my utmost disappointment I again requested the customer care to book a cab but it was already late than the scheduled booking time. Now to my shock, they told there are no cabs available at the moment and I have to look for other arrangement with a 'SORRY'. On my insist they had assigned me another cab and sent me a message stating the cab no. DL1YE0466 and Chauffeur Name Anand and now the pick up time was given 11.05 PM which is already 30 minutes delay than the actual booking time and quite a dangerous to wait all by myself at the station. All the data I have mentioned can be verified from your customer service staff for its genuineness.Bill is attached for your reference. Now please give me a proper explanation that this is how OLA treats their customer, by not keeping up to their promises when a customer has booked well in advance a cab? To let you know, I had MERU and UBER cabs who were providing me around Rs. 250/- off for their first ride, but just because OLA is reliable (well that's what I thought till that point of time), I chose to ride with OLA. Is this your professionalism and responsibility towards your customer? They were simply cancelling my booking as the drivers were cancelled the trip. Then why they were providing those drivers who were far away from station and can not take the ride to that customers?? And if a driver is cancelling the trip is it the customer's responsibility to pay/suffer like that? Why OLA put me into sheer harassment and hassle for the booking which I had done quite in advance? Where is my fault in that? Who gave the authority to the drivers to cancel a customers booking if he is not available? If it is so then why the customer care is not providing any optional arrangement to the customer than simply cancel the booking? But I felt terribly cheated and my trust with OLA cabs shattered. Needless to say I will never book a OLA again and will inform all my family, friends and colleagues about my bitter experience with the OLA Cab providers. Also I will blog about this at various forums so that other customers don't go through the same harrowing experience. Moreover even after my constant reminders, the invoice has been sent to me today only. This kind of service is terrible. If proper explanation is not provided to me, I will also draft a mail to your Senior Mr. Bhavish Aggarwal, Co-Founder and CEO and Mr. Ankit Bhati, Co-Founder and CTO, asking them that this is how OLA's treatment is suppose to be? And this is how OLA shows professionalism in this competitive era where there are 100 cab providers? Thanks Debaleena Debnath Mukherjee

Ola Is a fraud cheating and disguisting cabs... they have charged me 700 rs for an 8km ride... when i tallk with customer care he told it was a peak time... so Please Dont Encourage this type of cabs ... Iam posting this because this complaint will not repeate to any other person...

Time is money is what ola stands by, fleecing us 2rs per minute as waiting charge! i have wasted 40 minutes of my day today talking to irresponsible customer care executives for a transactional issue in updating my ola wallet with Rs. 1000 which got debited from my bank account. When in vain trying to make OLA understand that the issue is on their side, I asked for a conversation with the supervisor who was supposed to call me in 15 mins! That never happened! So much to customer responsiveness!!!

As I booked Ola its booked with conformed status yesterday 7/8/2015. But at last moment its has been cancelled by driver if I have some urgent thing than I booked Ola. If this kind of response give by Ola than what kind of trust can be built on others person. My father having booking in train that time if he miss the train who will pay Ola. Ola saying sorry for Inconvenient at last moment if he say straight before that we can not provide the Cab than we can try some other ways but its not at all acceptable for this case. This is very ridicules response by customer support too

On Thursday that is on the 6th of august me and a few of my friends booked a cab from the sterling movie theatre, fort to Mahim west. The driver came to pick us up at 1:07 am after the movie. It was a brown Wagon-R. I unfortunately do not remember the car number since the text got deleted. The driver firstly did not know the route at all. When we were trying to guide him with simple locations like shivaji park in Dadar, he seemed to have no clue where that was either. He seemed to be completely dazed and his eyes were red, hence we figured he was drunk. He drove the car like a maniac the entire time. We repeatedly kept telling him to go slow but he just did not listen. Me and my friends were scared to our very cores since he was zip zapping from between cars and trucks the entire time. We twice had to stop the cab and ask for directions since he almost lost his way. Overall it was a pathetic experience and that too so late at night. I was pretty impressed with Ola up until now. It was the scariest journey of our lives. I do have the phone number of the driver- [protected].

Trip CRN[protected] from Hyderabad railway station to Madhapur on 2nd August 15.6 KM ride and I was given with a bill of ₹540. Immediately I called them up and reported the complete issue to a support agent Sowmya . All they said was to pay the bill and they will return the money as OLA money. After 3 hours I got an email from [protected]@olacabs.com asking for details about the issue and the very same Sowmya M sent it. I immediately replied to the mail again with all the details pickup drop and everything. But sadly google was not able to deliver the message to that mail ID because of high traffic. After 4 working days I called them and asked about the refund and now here comes Mr Ganesh who needs to know everything about the ride and told me within 24 hours the money will be credited. Today I called them and asked Mr Adnan comes in action and asks me to wait for half an hour. Who ever picks up the call from OLA's side just tells a time when his/her shift gets over. bunch o[censored]seless people.

I booked ola cab from our home (indrapuram shakti khand 3 gzbd) to GIP mall in noida which is hardly 9-10km from my home and that cab driver charged us Rs 451. After reaching home when I checked the actual bill amount from ola cab app its max Rs 196. It's very disappointing and such cab drivers spoil the repo of services which you ola people actually want to provide us. I can provide driver contact number also. But seriously this kind of services are not expected from such renound firms.

I have been charged extra Rs. 106. on 02 Aug, 2015, 12:30 pm for reason better known to you. On 02 Aug, 2015, 12:30 pm I received a call from Sonu Choudhary and he told me that he met with an accident and unable to pick me, and also told me that he charged rs 106 by mistake and will refund me by that evening. But till today i havent received the money. Details of Driver - Sonu Choudhary([protected]) for CRN[protected] Cab no - DL 1 YE 4609 Kindly have a look on this matter. Thank you Sharique Ahmad