Ola Cabs / ANI Technologies Complaints & Reviews

I have piad driver via phonpe but on Ola app it is showing money is pending

I have proof thai had paid to driver

I made a payment by cash of 494 for my ride. But in the app it is still not updatee. It is showing payment is pending. Due to this i am unable to book further cabs. Please look into this.

Paid cash in ola cab but still its showing payment pending please help with it

Date of the Incident: 25th October 2021

I booked a CAB 5AM in the morning, one rider cancelled the ride after knowing the location.. Other rider accepted it and just starting the ride, he cancelled it and money got debited from ola Postpaid.
And he let my MIL go out of the CAB and stranded opposite to Kalamandir, Marathalli.
After i contacted a local auto and he dropped to my place..

Money got debitted and app say the drop is successful... disgusting

Took a ride on October 22nd from beeramguda to somajiguda. the bill was INR 270. the driver demanded cash so i paid him INR 300. In ola app, it says, the payment of INR 270 is still pending. please get this issue resolved.

Hundreds of rides I have taken in the past two years through Ola but have faced thousands of refusals. Driver calls and asks destination, asks the mode of payment and cancels if it's online. Customer support keeps setting computer generated fixed messages. They aren't bothered to resolve and fix this issue despite this going on for 5-6 years. There are thousands of tweets in twitter yet no action taken or no solution made. Need an official warning from a major political person and media enlightenment to give them a warning or suspend it's services.

I have paid the fare to driver in the form of cash for my last ride. But it's showing payment is due in ola app. I am not able to book rides in ola app. Kindly resolve this issue.

I made payment in cash still it is showing pending cant use the ola app

Today I have booked ola cab in chennai for my parents, they have paid the amount through cash but it is showing payment pending in ola app.

I've paid in cash to the auto driver because app crashed and wasn't working but afterwards the app isn't letting me book more rides because payment is 'pending'.
I would like to continue using Ola cabs but I can't until this issue is resolved

My ride on 29 September where I paid the amount in form of scanning driver's Google pay QR code as driver demanded to do so. As well as my estimated bill was 139 rupees but deliberately driver took a long route as well as he driven very slowly and by taking wrong turns as well as U turns he made bill amount of around 157 ₹. He was sick and sneezing constantly and not wearing mask at all. If I wasn't paid for this order how can any driver allow me to leave his vehicle unless I pay him. Then why are you charging me again for this ride? If driver has not updated the payment details with you then it's not my fault. Paying 157₹ is not a big deal for me but why should I pay again?
Check the ride details from driver and settle this issue otherwise I'll file compliant against you (ola).
With this mail I'm attaching Google pay screenshot of completed payment details with driver.

Why ola app is showing payment due even I did not kept any ride on pending

I have ola money but cannot get KYC done because drivers refuse to accept & the app does not give me the KYC OTP
I dont know how i can give KYC otherwise

I booked a ride from Indirapuram (Ghaziabad) to Terminal-3, Delhi airport on 03.10.2021. The distance is around 36-38 km. I was shown an amount of Rs. 534 at starting. When the cab (driver name: Hemant kumar, mini Ritz) dropped me at terminal-3, the OLACAB application shown an amount of 699 INR. Driver told me to pay full and later ask the company to return if any extra amount is there. I was quite late since I had to board my flight hence I paid him. Later while escalating this issue over support of OLABAS (Ref. no.[protected] I found they charged me twice for Delhi MCD STATE tax (200 instead of 100 INR). OLACABS responded me that since you paid cash to driver, this amount can-not be returned to you.

I want to ask higher management (Hope they have higher management) of OLACABS, what are the approved/legal ways of such payments (700 INR) in India that is approved by Government of India?

I understand the payments can only be in cash (approved by government of India) or electronic (approved by government of India). I made cash payment to OLACAB driver.

Why any excess amount collected by your OLACAB driver can-not be returned to us? I didn't have paid it as TIP.

Is this your regular practice to collect excess money and putting excuses like this money can-not be returned?

I have already provide my account details over OLACABS support forum.

Hope to receive it.

Umesh Prasad

[protected]

I have made the payment to driver for my last drive by cash.But in the Ola app, still the payment is showing as pending and not able to do further booking. Request to resolve this asap

On 25 sep 2021 I have travelled in ola. I had paid 96 rupees to ola driver in cash because of app not working properly. Now ola app showing payment is pending. I unable to book new ride please solve issue quickly.

I had booked a ride on 22nd October and selected gpay option. But since it said payment closed and was not able to pay, my friend gpayed the driver.
But now it shows payment pending in the app.

Paid through cash but still showing payment pending

I live in Hyderabad. I booked my auto, and the distance was 7km. I was charged Rs 110 then at the end of ride. I had to pay through online payment method(phonepe). Once I made the payment it showed pending and transaction failed so I did it again. So Rs 110 was depicted from my card two times.

I booked ola auto on 18nth & 19nth of October. I have paid through cash for my 18/10/21 ride and for my 19/10/21 ride paid through google pay yet it's showing my payment is pending.
So, please solve this issue as soon as possible.