Ola Cabs / ANI Technologies Complaints & Reviews

My ride on 29 September where I paid the amount in form of scanning driver's Google pay QR code as driver demanded to do so. As well as my estimated bill was 139 rupees but deliberately driver took a long route as well as he driven very slowly and by taking wrong turns as well as U turns he made bill amount of around 157 ₹. He was sick and sneezing constantly and not wearing mask at all. If I wasn't paid for this order how can any driver allow me to leave his vehicle unless I pay him. Then why are you charging me again for this ride? If driver has not updated the payment details with you then it's not my fault. Paying 157₹ is not a big deal for me but why should I pay again?
Check the ride details from driver and settle this issue otherwise I'll file compliant against you (ola).
With this mail I'm attaching Google pay screenshot of completed payment details with driver.

Why ola app is showing payment due even I did not kept any ride on pending

I have ola money but cannot get KYC done because drivers refuse to accept & the app does not give me the KYC OTP
I dont know how i can give KYC otherwise

I booked a ride from Indirapuram (Ghaziabad) to Terminal-3, Delhi airport on 03.10.2021. The distance is around 36-38 km. I was shown an amount of Rs. 534 at starting. When the cab (driver name: Hemant kumar, mini Ritz) dropped me at terminal-3, the OLACAB application shown an amount of 699 INR. Driver told me to pay full and later ask the company to return if any extra amount is there. I was quite late since I had to board my flight hence I paid him. Later while escalating this issue over support of OLABAS (Ref. no.[protected] I found they charged me twice for Delhi MCD STATE tax (200 instead of 100 INR). OLACABS responded me that since you paid cash to driver, this amount can-not be returned to you.

I want to ask higher management (Hope they have higher management) of OLACABS, what are the approved/legal ways of such payments (700 INR) in India that is approved by Government of India?

I understand the payments can only be in cash (approved by government of India) or electronic (approved by government of India). I made cash payment to OLACAB driver.

Why any excess amount collected by your OLACAB driver can-not be returned to us? I didn't have paid it as TIP.

Is this your regular practice to collect excess money and putting excuses like this money can-not be returned?

I have already provide my account details over OLACABS support forum.

Hope to receive it.

Umesh Prasad

[protected]

I have made the payment to driver for my last drive by cash.But in the Ola app, still the payment is showing as pending and not able to do further booking. Request to resolve this asap

On 25 sep 2021 I have travelled in ola. I had paid 96 rupees to ola driver in cash because of app not working properly. Now ola app showing payment is pending. I unable to book new ride please solve issue quickly.

I had booked a ride on 22nd October and selected gpay option. But since it said payment closed and was not able to pay, my friend gpayed the driver.
But now it shows payment pending in the app.

Paid through cash but still showing payment pending

I live in Hyderabad. I booked my auto, and the distance was 7km. I was charged Rs 110 then at the end of ride. I had to pay through online payment method(phonepe). Once I made the payment it showed pending and transaction failed so I did it again. So Rs 110 was depicted from my card two times.

I booked ola auto on 18nth & 19nth of October. I have paid through cash for my 18/10/21 ride and for my 19/10/21 ride paid through google pay yet it's showing my payment is pending.
So, please solve this issue as soon as possible.

On 21 September I took an ola at 5.45 pm at the end of that ride in the driver's ola app it showed an amount of ₹243 to be paid which I paid in cash now it is showing in my ola app that my payment is pending.

I have already paid bill of rs 150 and due to payment method issue I paid bill in cash. Driver markes that as complete but still I have to pay 150 to continue using their services. I have mailed them long time back and there is no option to reach out via phone. Ola is just a dumb company with horrible developers. Developers are just eating salary and serving horrible customer satisfaction

I have paid the driver in cash . But in the app still showing pending payment. I request to resolve this issue

I took OLA auto ride on today (22.10.2021) at 08:18 pm to Chennai Central railway station. I had paid the driver in cash Rs. 108/-. But my app is showing payment pending. Please resolve this.

On September 20th and 21st I took a ride from my home. I have paid ₹60 and ₹127 for the respective rides. But I got message from ola to pay the amount in ola wallet. I never select that ola wallet option . I always pay in cash only. I dont have e- banking or net banking facility in my phone . Then how will i select that option? From that day onwards I can't use ola cabs . They ask me to do the payment. Pl do correct it. I am attaching the ride details with cash payments. Thank you.

Today i booked a cab, driver took extra money 30 rupee, i am writing, just to make sure, he know people are watching, please register the complain. Drier details Hadees Khan CRN [protected]

I booked an ola auto by selecting payment methord gpay. I couldn't pay online so i gave cash to the driver after ride end. Now it is showing outstanding payment. This happened previously and i paid thinking it was a mistake. But this time amount is 245rs. Plz resolve my issue and initiate refund of last time

Without riding showing that ur pending dues is Rs.213. Just check it n clear sir/mam.

I had taken a cab ride on 05/10/21 at 5:57 PM, to qutub vihar phase 1
I had paid the driver in cash 102/-

But my app is still showing the payment as Pending

Kindly help

Hi,
Had booked ola cab on September 21st morning and did payment by phonepe but still it shows pending and not letting book rides further.
Had faced this issue even on September 17 th, so chose support option of " Charged twice" and it was resolved but same support option didn't work for September 21st ride.
When called to customer care they are telling no record of rides before 30 days so can't help now.
This issue is being observed for more than a month still it's not fixed. Very bad service..