Ola Cabs / ANI Technologies Complaints & Reviews

This is Jeevan Kumar from Hyderabad. Took Ola Auto on October 17, 2021 from Miyapur metro station to Kousalya Colony. Driver asked me pay by cash and i accepted the same continued my ride. Now, after my ride, in app it is showing as payment is pending.. tried to contact customer care but phones doesn't connect, chatting is done by AI and don't even respond to mails. this is complete irresponsible thing.

CRN No: [protected]

@Ola Cabs / Ani Technologies — I paid to driver via cash after the ride but still the Ola app is showing pending payment in the app and trying to charge me.

Because of this I could not book another ride. Pls help me by updating the payment details.

I had booked a ride on 20/10/2021, and paid 375 rupees to the driver after the ride through phonepay. But in my Ola app it's showing I have a pending payment of 375 from my last ride. Driver received the amount payable through phonepay, but right now I can't book any other rides without paying that extra 375 to the ola app. I can't travel anywhere without this clearance.please help me to solve this.

I took a ride on 16th Oct 2021 at 01:06PM.
And initially I tried to pay using upi within the app but was not able to pay. Then after the ride completed I paid to driver directly to his upi scanner.
But even after I paid to driver, OLA app is showing that my payment of 193 is due for the same ride. I am not able to locate any support question for that in ola app that is why writing here.

Today morning i put ola and i paid in cash but before i put i selected ola money bu paid in cash but ola show ola money is pending

I, VIkas Sharma, Advocate booked a Ola Auto for my mother and my son to attend function at Ala Liberty, Road No.12, Banjara Hills, from my house New Maruthi Nagar, Kothapet, vide Ola Auto bearing No. TS11UA4088, and the fare was Rs.198/- and the driver followed the right and correct way to travel.

In return I booked same Ola Auto and the fare shown to me was Rs.198/- and the Auto number was shown at the time of booking was TS13UB3462 but the auto completed the drive number was different as shown at the time of booking, and the name of Driver was Syed Maqbool but instead of right and correct way he taken the longest way to my house and completed the travel distance of 23.50 KMS instead of correct way which is 15 to 17 KMS and the Auto was charged me Rs.284/- instead of as shown at the time of booking i.e., Rs.198/-. If the driver is using another vehicle instead of registered vehicle then what is the safety if some thing goes wrong, who is responsible whether OLA is responsible for the same.

Hence I request the authority to take action against the driver of Auto bearing No. TS13UB3462 and return extra fare of Rs. 86/ - by crediting the same to my account and take action against the Auto driver for not driving the registered vehicle.

Your immediate action will be appreciated.

Otherwise I am constrained to approach the Hon'ble concern department and authority for the deficiency in service by you OLA and for the act of cheating.

Took ride on July 24th from Thiruvanmiyur to Anna nagar.
Driver asked cash for petrol and the same paid 500
TRIP ID- CRN [protected]

Support also raised on the same day but still the request is in progress.

But for ola money customer support daily calling to mobile for three times.
The same explained via phone also
Daily receiving call, message from whatsapp but they havent listened what is my problem.

Kindly resolve the issue.
With regards,
Prasad

Ola driver asked me to pay cash even when money was debited from Ola money postpaid. Rs360 cash was paid.
Please do the needful so that I can recover the money

In Delhi, the OLA driver asked me to pay in cash as he didn't have the online payment methods. So I gave it to him and went off to catch my flight. But when I reached my destination and decided to book a cab again, the app is showing that my payment is still pending and I asking me for money to book another one. At that time, I don't have enough cash to pay local drivers. It was a really frustrating feeling at that time, thanks to locals, they have online methods available with them and there is no customer care number or anything like that in the app. Please resolve this issue as it demotivates the customer to use any service like this again.

I paid Rs 142 in cash to Ola driver for my recent trip but payment still shows as pending online payment. Due to this, I am unable to do new booking.
Please check this. CRN [protected].

Sun, Oct 03, 7.05am
CRN [protected]
In this date, I took a ride and paid the fare through Cash, but still the ola app shows " payment is pending " and I'm continuous getting message like " clear the pending bill" and it's really annoying. SO please try to resolve this problem as soon as possible

I had paid the driver through phonepe rs 1075, after my ride on october 11 2021, but the app is still showing me pending payment and I can't make bookings. Please help

I have paid the amount online directly to driver's upi id but that amount is still showing in ola app .
i have paid 280 to ola driver directly in his account phonepe. but that amount is still showing in my ola app that is should be paid again. i tried calling the driver, but he didn't pick my call .
i was travelling from hunsmaranhalli to sbc bus stand( chicken County) BANGLORE

Why ola ? Why u r not resolving my problem ? My number is -[protected]

I paid in cash several days ago but still showing pending payment ...I called the driver but he didn't picked up ...I cannot use the Ola as it's showing pending payment ...my phone number in which my ola account is -[protected]

I had made an UPI payment for my last ride and its still showing payment as due and unable to book any further rides in the app. This is very pathetic.
Can you please resolve this issue at the earliest?
Ride details as below:

Oct 16, 2:03 PM- CRN [protected]

I have paid the driver in cash but still showing pending payment. It doesn't allow you to book further without payment. It happened earlier also and They are looting people like this. There is no option on their app for this type of complaint.

Sir I've paid all the bills regarding my rides but somehow it is showing payment of 120 rs is left and I need to clear it . I always pay my ride bills in cash . I don't why they are charging me extra 120rs . In their support section they don't have any option regarding this . Because of pending money I am unable to book other rides .

CNR no. [protected], Driver name - Harbansh kumar. On sep 14, i book a mini wagon-r. I perform an online transaction of Rs 206. But after that ride it shows your dues are pending

On September 16 this year, I took a ride the driver insisted me to pay cash and later the it shows online payment is pending. Since then I'm not able to use the app to book a ride.