Ola Money Complaints & Reviews

I paid cash and Online to the driver via Phonepe & Googlepay for the ride but the same was deducted from Ola postpaid as well. Even after providing the transaction details and screenshot, Ola is not yet to reset my postpaid balance. This way they are openly making it very easy for few dishonest drivers to cheat on the customers. Very poor support from the support team.
Also sharing screenshot of the transactions made.

1....

I have paid all my due of Ola Money via application only. But still they are calling me and harrasing me for payment and also charged late payment charges.

I have complaint on customer care but no one is responding and calling continuously....

I took an ola auto . there was an issue with ola transaction so i paid cash .

ola wants me to pay again, instead of checking with their auto employee if i paid .

and the auto guys demand only cash . its happened so many times now

why should i pay again and again for the same ride ???...

I have clearly stated in my emails that I was charged incorrectly for a ride. Yet no one has got back on the same. On the contrary they are harrassing continuously to pay the bill by making several calls daily, several msgs. I have already assured that once they correct the amount I am ready to pay. If they keep harassing this way I will be forced to make a case in the consumer court and claim all the amount in return for harassment....

The ride charges was Rs443 the driver asked for money
I paid Rs 500 cash
But the driver didn't updated in his portal about the cash received.
Request resolve before I raise the complaint in consumer court...

This is in reference to ticket ID: 4560693. Ola Money PostPaid or ABFL has reported to CIBIL, Experian, and other credit Bureaus that I have been late with the payment in the month of May by 11 Days.
As a matter of fact, I have cleared my dues off way before the payment due date and have never been charged with one single late payment fee so why have ABFL/OLA POSTPAID reported account LXW-M[protected] late by 11 days in CIBIL, EXPERIAN...

Ola Postpaid+ & Aditya Birla Finance Limited have reported to bureau, CIBIL, Experion, CRIF, etc. that I have been late in my payment by 28 days in June 2022.

I have cleared all my dues in the month of June'22 on time and do not have any current pending dues.

Incorrect reporting of late payment for account - [LXW-M[protected]] to be removed from all CIBIL/bureau/Experion/CRIF reports with IMMEDIATE effect....

Recharge date 22 july 2022, this is not reflecting in ola money account is already debited

Mobile no. [protected]
Email id : sanjay.[protected]@gmail.com

Email complaint also sent but no response....

Hello,

I paid cash (INR 422) to my driver but my wallet postpaid account was deducted too. I'm a senior citizen and don't know why my wallet was debited even when I paid cash to my driver. Possibly, the payment method was defaulted to Postpaid (I was not prompted to change it). That said, when I paid cash, the driver should not have taken my cash as he was already paid. I request you to please reverse the charge against my...

I have balance of INR 267 in my Ola wallet and same needs to be adjusted against Ola money outstanding but same is not done and I am getting daily reminder and also late payment fees of INR 50 is charged....

I am not getting any solution from ola and getting repetitive threatening messages. I again request you to provide a refund of Rs. 300 and withdraw all late payment charges then only I will pay.

I can also take legal recourse if a threatening message has not been stopped.

Summary of the case as wrote on 16th July, 2022.
Dear Sir,

I am a frequent user of Ola and used to pay an Ola bill...

Today morning I tried to add 3000 Rs to my Ola money balance through Google Pay(connected to my ICICI bank account), the money got deducted but its not reflecting in Ola money balance.

Can you refund my money or get it added to Ola money please?

Below is the confirmation from ICICI bank that its credited to Ola account:
“
Dear Customer, Your transaction of Rs 3000 from ICICI Bank was successfully...

Hello,

I already paid ola cab in cash to driver and receiving mails, whats app, messages to pay ola money dues. why should i pay money again to ola money. As loyal customer to ola cabs i moved out of it due to this post paid scam happening now.

already raise support case with [protected]@olamoney.com and no help
REquest - 4640318.

This is cheating loyal customer of ola cabs....

I had to pay extra for 2 trips taken on 5th july 2022 & 1 cancellation charge from drivers side on 6th July 2022. I had informed ola and i was assured refund. After 10days i had mailed them that i have not received the refund. I was asked to provide them the bank statement. After that again i mailed them and was assured the refund. I received a call that i will be given the refund when i mailed saying i am complaining to consumer forum. But...

Vkfmmcmcmcmcmc...

On 23rd July I booked an auto through ola app at 10
15A.M. I paid the ride by cash. Now only I came to know that I have selected the payment mode as ola money. But I have already paid my ride. Pls check for the above problem. My pick and drop details and CRN no are attached below. Thanks in advance...

I paid for my ride through Google Pay, but still the payment showed not paid and I was asked to pay as cash to the driver. I need refund...

My Ola Postpaid due this month is more than the accumulated transaction amount. The calculated amount is INR 7729.6 but app is showing INR 7879.6 BUT asking me to pay INR 7926.99...

Its a scam from Ola drivers in escepially in hyderabad, Where they are intentionally not accepting the ola postpaid amount and they are lying and taking Money from us.I have shown the cab driver the deduction message and his picture as well.stil he lied to us and not accepting the notification from Ola money.
Its not the 1st tym and ola is not accepting this Request of mine as i claimed already.
It is disgustig, I have used...

I had an airport ride on 7th June’22. After this ride, I got a notification that my postpaid due date was nearing and that I should make the payment soon. To my surprise, the due amount was 2050 for a mere car ride to the airport which was just 10-15 minutes from my place (Vasant Kunj to IGI Airport Delhi). I filed a complaint to which Ola replied that I had taken a ride to Haryana which I did not.

Luckily I got through...