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Ola Money Complaints & Reviews

3.1
Updated: Jul 7, 2025
Complaints 1394
Resolved
792
Unresolved
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Ola Money reviews & complaints page 12

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F
farooq ahmad najar
May 24, 2022
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Address: somruna

Please increase my ola money limit
Ola Money customer support has been notified about the posted complaint.
Hi Farooq, please be informed that the OlaMoney Postpaid limit increase process is automated without any manual intervention. The OlaMoney Postpaid limit may increase in the future based on your usage history and other factors.
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    R
    R K world
    May 23, 2022
    Resolved
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    Resolved

    Address: Prahlad Bhavan, 3rd lane, Canal road, Gokulpeth

    I have paid by Cash to Driver, yet Ola Money has charged me on Ola Money Postpaid and asking to pay it. I have not activated Ola money, yet they show me a charge on the Postpaid wallet and harrassing me to pay the money. Total injustice with the customer and playing with the Customer's trust.
    I want the charge to be cancelled by Ola Money.
    Ride details - CRN [protected]
    DRIVER - Vikas M Atram
    Cash taken by driver - 130/-
    Jul 23, 2022
    Complaint marked as Resolved 
    Ola Money customer support has been notified about the posted complaint.
    May 24, 2022
    Updated by R K world
    Updating the image of the ride details. Immediate action will be appreciated.

    Verified Support
    Jun 17, 2022
    Ola Money Customer Care's response
    Hi, we apologize for the inconvenience caused with regard to the payment for the cab rides. We request you to write to us at [protected]@olamoney.com so that we can address the issue and assist you further accordingly.
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      P
      parassutariya9081
      from Surat, Gujarat
      May 19, 2022
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      Date: - 18/05/2022 on a daily basis, if any person registers fraudulent account with my mobile number and email id, and 6792/- add it to money wallet from my bank Account, I will register complaint in cyber cell. so please do needful.
      Ola Money customer support has been notified about the posted complaint.
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        S
        shankaresakki
        from Chennai, Tamil Nadu
        May 19, 2022
        Resolved
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        Resolved

        Hi everyone,

        In the moth of Mar 2022, while i'm booking its wrongly choosed Ola postpaid options, For the first services i had paid the cash to the driver.

        Eventhough i paid its accounted as due as Rs 241 in my postpaid account, when i get call from OLA customer care i explained this he said he check with driver and revert back, but so far there is no response related to that.

        But I have got several calls from your ola team, to clear the amount. Every time i request them to do the settlement of the amount then only i will be clearing the balance amount. Non of my request get entertained by your call center teams.

        I was very disappointed from the entire ola company, they do not do there work properly and asking me to pay extra money. This is really very unprofessional.
        I see message are coming to me regularly to pay the amount with penalty.

        I keep getting message as "Our Executive is on the way and he wil reach at your residential address with Legal notice" what is these about ? Are you running any gangsters related services ?

        But this was a great drama from ola, cheaters as they forced me to pay the double the amount along with the penalty, with lot of mental tortures.

        Attached the trip details for reference.
        +1 photos
        Jul 18, 2022
        Complaint marked as Resolved 
        Ola Money customer support has been notified about the posted complaint.
        Verified Support
        Jun 17, 2022
        Ola Money Customer Care's response
        Hi, we apologize for the inconvenience caused with regard to the payment for the cab rides. We request you to write to us at [protected]@olamoney.com so that we can address the issue and assist you further accordingly.
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          A
          Aish.93
          from Bengaluru, Karnataka
          May 14, 2022
          Resolved
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          Resolved

          This is my follow up on the ticket ID: 4351952

          I was supposed to receive a solution on 4 May 2022 (Wednesday), last week. It is 14 May 2022 (Saturday) today and I have received NO follow up or reply from your end.

          Its been 15 days since I've notified your team about this problem. I can't follow up via email anymore. Please have your team contact me via call, sort out my issue and initiate my refund ASAP.

          I withdrew the money in my Ola money wallet into my SBI bank account on 27 April at 10:47 am. The transaction ID is: GQW4-VF60-AM87. The transaction status showed: pending and I still haven't received my funds.

          I've already contacted my bank and they asked me to reach out to your team since the transaction was initiated via Ola money.

          My transaction detail is as follows:

          Transaction ID: GQW4-VF60-AM87

          Amount: Rs. 3096.05 (including the transfer charge of Rs. 176.05)

          Date: 27 April 2022

          Day: Wednesday

          Time: 10:47 am

          Initiate the refund!!

          Regards
          Jun 16, 2022
          Complaint marked as Resolved 
          Ola Money customer support has been notified about the posted complaint.
          Verified Support
          May 16, 2022
          Ola Money Customer Care's response
          Hi Aishwarya, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4351952.
          This is the exact reply I've received to my registered email ID! So no, your response hasn't been helpful. And you can refer the attachments for the responses I've received and the delays caused. Hence I've posted it here to escalate the issue.

          It's been 20 days since I've reached out to your team regarding my ticket #4351952 (money transfer from Olamoney wallet to bank account). I want my money refunded to my bank account ASAP.

          Ola wallet money not credited to bank - Comment #3996527 - Image #0
          Ola wallet money not credited to bank - Comment #3996527 - Image #1
          Ola wallet money not credited to bank - Comment #3996527 - Image #2
          Ola wallet money not credited to bank - Comment #3996527 - Image #3
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            A
            Anshun
            May 10, 2022
            Resolved
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            Resolved

            The transaction i had done was for flight booking where amount was paid via ola postpaid. Now the flight got cancelled and money is refunded from airlines but it is stuck at ola postpaid. Unable to claim the pending refund.
            +5 photos
            May 20, 2022
            Complaint marked as Resolved 
            Someone from backend the issue got corrected and I could claim back my money. This now issue is resolved. Ticket was on [email protected]
            Ola Money customer support has been notified about the posted complaint.
            May 10, 2022
            Updated by Anshun
            The transaction i had done was for flight booking where amount was paid via ola postpaid. Now the flight got cancelled and money is refunded ₹5274.90 from airlines but it is stuck at ola postpaid. Unable to claim the pending refund of ₹5274.90
            Verified Support
            May 16, 2022
            Ola Money Customer Care's response
            Hi Anshun, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4381988.
            May 17, 2022
            Updated by Anshun
            While you have just replied there is no resolution and the issue is not resolved. Still I am unable to get refund.
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              N
              Nicky1989
              from Delhi, Delhi
              May 5, 2022
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              Address: New Delhi

              Dear team, my JIO Postpaid bill payment under pending from 24 April 2022 still not received money in my postpaid account or not refund in regional payment mode account (Olamoney wallet ) please check and solve as soon as possible.

              Transaction Id : GQVU-L00Q-EZ3L
              Transaction Date : 24/4/2022
              Transaction Type : Jio Postpaid ([protected])
              Transaction Amount : 442/-
              Ola Money customer support has been notified about the posted complaint.
              Please update, yet not received any reply or refund.
              Ola Money Customer Care's response, May 16, 2022
              Verified Support
              Hi Nicky, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4380300.
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                M
                Mani Mani Kakanala
                May 4, 2022
                Resolved
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                Resolved

                My Ola money postpaid bill amount was done but in the app still didn't update
                +1 photos
                Jun 17, 2022
                Complaint marked as Resolved 
                Ola Money customer support has been notified about the posted complaint.
                May 04, 2022
                Updated by Mani Mani Kakanala
                My payment was done in Ola money postpaid bill in the account but my status was not updated

                Verified Support
                May 16, 2022
                Ola Money Customer Care's response
                Hi Mani, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4378808.
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                  A
                  Ashok_Kumar_78
                  from New Delhi, Delhi
                  May 3, 2022
                  Resolved
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                  Resolved

                  On my last ride with old on 14th feb i paid the amounts as soon as we got down to driver via UPI as it was over 3000.
                  .
                  But now i'm getting text messages, whatsapp and emails from ola that clear your dues - 3000+ all the charges they keep adding but not resolving issue/-.

                  I have already sent multiple mails to ola support teams - [protected]@zipcash.in, [protected]@olacabs.com,
                  Jun 17, 2022
                  Complaint marked as Resolved 
                  Ola Money customer support has been notified about the posted complaint.
                  Verified Support
                  May 16, 2022
                  Ola Money Customer Care's response
                  Hi Ashok, we apologize for the inconvenience caused with regard to the payment for the cab rides. We request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                    N
                    nileshmahaja
                    from Pune, Maharashtra
                    May 2, 2022
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                    Address: A2 602, Green county Bhekarai Nagar, Hadapsar 412308

                    On 18th April 2022 I availed Ola car service. the date and time along with CRN details are as follows

                    Mon, Apr 18, 04:20 AM
                    CRN [protected]

                    even though I paid the driver for this ride I am getting Ola Money postpaid calls to clear my due.

                    Kindly check the payment status and resolve this issue.
                    Ola Money customer support has been notified about the posted complaint.
                    May 02, 2022
                    Updated by nileshmahaja
                    The complaint is showing resolved, but I can still see Rs 382 due in my Ola app Ola money section.
                    Hi Nilesh, we apologize for the inconvenience caused with regard to the cab ride fare. We request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                      V
                      vaishali shivaram
                      Apr 30, 2022
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                      Sir,
                      I have paid the amount for all the rides so far...despite paid after each ride, im getting messages and calls to clear the dues..Please resolve it as soon as possible.
                      Ola Money customer support has been notified about the posted complaint.
                      Hi Vaishali, we apologize for the inconvenience caused with regard to the payment for the cab rides. We request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                        D
                        dddere
                        from Pune, Maharashtra
                        Apr 28, 2022
                        Resolved
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                        Resolved

                        First issue/complaint is that I've purchased 500 Rs. Flipkart Gift voucher/card from Olamoney app using Ola postpaid payment method. Till now neither I received email nor SMS for the Rs.500 Flipkart Gift voucher.
                        Second issue as per offer mentioned on olamoney app that if I'll purchase any giftcard using Ola postpaid method I'll get 10% cashback.
                        Third thing is that even after sending many reminders olamoney does not bother to reply. This is worst service I found from olamoney.
                        Forth they generated postpaid statement and send me bill Flipkart voucher which I did not received yet.
                        Fifth they dont have customer care number, only support email is there and that is even worst.
                        +1 photos
                        Jun 17, 2022
                        Complaint marked as Resolved 
                        Ola Money customer support has been notified about the posted complaint.
                        Verified Support
                        May 16, 2022
                        Ola Money Customer Care's response
                        Hi Durga, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4324581 and you will be updated by the concerned team in the same Ticket ID.
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                          A
                          ArunGJi
                          Apr 26, 2022
                          Resolved
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                          Resolved

                          Website: OlaMoney

                          10 Apr, 2022

                          ₹2847
                          CRN[protected]
                          Thanks for travelling with us, Arun Mantri

                          Ride Details


                          Jahangir Khan

                          186 km 3hr 23min Distance till destination city included

                          Prime Play - White Dzire Tour

                          One-way Trip

                          10:14 AM Joy Valencia, Jogeshwari - Vikhroli Link Road Shyam Nagar Jogeshwari East Mumbai Maharashtra India, Joy Valencia, Jogeshwari - Vikhroli Link Road Shyam Nagar Jogeshwari East Mumbai Maharashtra India
                          01:37 PM B 705, Pinnac Kanchanganga, off DP Road, Ward No. 8, Aundh Gaon, Aundh, Pune
                          Bill Details
                          Base Fare
                          160 km, 4 hours
                          ₹1881

                          Additional Distance Fare
                          26 km x ₹16/km
                          ₹416

                          Driver Allowance
                          ₹100 x 1 day
                          ₹100

                          Ride Fare
                          ₹2397

                          Booking Fee
                          ₹20

                          Play Convenience Fee
                          ₹125

                          Taxes
                          ₹205.67

                          Total Bill (rounded off)
                          ₹2748

                          Insurance premium
                          ₹99

                          Total Payable
                          ₹2847

                          You booked for 4.0 hours

                          Have queries? Visit support for this ride.

                          Payment
                          .
                          Paid by OlaMoney Postpaid
                          ₹1000

                          Paid by cash
                          ₹1847
                          Jun 13, 2022
                          Complaint marked as Resolved 
                          Ola resolved the issue
                          Ola Money customer support has been notified about the posted complaint.
                          May 09, 2022
                          Updated by ArunGJi
                          Not resolved yet
                          Verified Support
                          May 16, 2022
                          Ola Money Customer Care's response
                          Hi Arun, we apologize for the inconvenience caused with regard to the cab ride. We request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
                          May 27, 2022
                          Updated by ArunGJi
                          Ola Money has agreed to correct their error. Hopefully no more mail.
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                            D
                            Deepika Mohanbabu
                            from Madurai, Tamil Nadu
                            Apr 25, 2022
                            Resolved
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                            Resolved

                            Paid in cash but ola postpaid also deducted.

                            Address: Chennai

                            Request ticket no. 4331719
                            This is regarding the payment for ride on Apr 6th. The payment (468 rupees) was made to the driver by cash as he demanded for cash. But I was charged in ola money postpaid also. When I tried to raise a complaint through their app support, for instant resolution it is asking to enter the amount that I paid totally and extra cash paid to driver is automatically updated. I entered 936 (as I paid in cash as...
                            +3 photos
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                            A
                            Atchuta Rajesh
                            Apr 23, 2022
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                            I am receiving following messages and phone calls regularly

                            Your OlaMoney Postpaid bill of Rs. 321 is overdue for 31 days. Pay: olaca.bs/XOrMp4Js5X to avoid further late fees. Ignore, if already paid.

                            I din't use ola money till now
                            I am feeling most uncomfortable. Please resolve the matter immediately
                            Ola Money customer support has been notified about the posted complaint.
                            Hi Atchuta, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                              S
                              santhoshda26
                              from Chennai, Tamil Nadu
                              Apr 23, 2022
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                              Ola Money PostPaid+ or ABFL has reported to CIBIL, Experian and other credit Bureaus that I have been late with the payment in the month of January and February ????!!! Is this a Joke ?

                              In fact I cleared my dues off way before the payment due date and have never been charged with one single late payment fee so why have ABFL/OLA POSTPAID has reported account LXW- M[protected] late by 2 months in CIBIL, EXPERIAN and across other bureaus ??

                              I have attached all payments screenshots and the CIBIL report as well to prove that I have never ever been late with my payments on Ola Money postpaid+ by even 1 day let alone 2 months !!!

                              Why have ABFL / Ola Postpaid+ reported the account LXW- M[protected] late by 2 months in CIBIL wrongfully damaging my CIBIL score ? This is sheer carelessness on the part of whoever is responsible for the CIBIL reporting of accounts and is GROSS MISCONDUCT as me as the consumer is having to suffer for NO fault of mine & my other loan has got rejected due to this error in reporting from your end !!

                              Do ABFL your finance partner think CIBIL report of a consumer is a joke ? They just report FALSE INFORMATION ARBITRARILY ?

                              Do you realize this is gross Misconduct playing with the credit profile of a customer by ABFL/Ola Money postpaid+ ??

                              Also I cannot reach you guys over the phone so I demand a call back at once with an explanation of this wrongful reporting and error in reporting through sheer callousness !!

                              I DEMAND THIS WRONGFUL REPORTING OF LATE PAYMENT FOR ACCOUNT LXW- M[protected] REMOVED FROM CIBIL, EXPERIAN AND ALL OTHER CREDIT BUREAUS AT IMMEDIATELY AND THE ERROR TO BE RECTIFIED IMMEDIATELY, otherwise I am reporting this to the RBI - Banking ombudsman with all the proof that how ABFL / OLA POSTPAID is damaging my credit report time & again by sheer callousness and negligence !
                              +2 photos
                              Ola Money customer support has been notified about the posted complaint.
                              Verified Support
                              May 16, 2022
                              Ola Money Customer Care's response
                              Hi Santosh, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4398737 and you will be updated on the latest status by the concerned team in the same Ticket.
                              May 17, 2022
                              Updated by santhoshda26
                              The mail says to wait for 40 business days to get it fixed. I am in urgent need to take a loan and this is blocking me for more than 2 months.

                              Don’t make me suffer for your mistakes
                              Jun 17, 2022
                              Updated by santhoshda26
                              Its not updated yet. How can you resolve the ticket without doing anything
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                                A
                                Ask ZITU
                                Apr 21, 2022
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                                My Register Mobile Number with OlaMoney: [protected].
                                I noticed that there was sudden drop of 110 points in my score and 50 points in CIBIL report in December Month 2021. But I never defaulted any payments with OlaMoney. Raised Service Tickets: 3945101, 4052580 and 4331132 and followed up with them. They are simply closing the tickets by saying that they will address the Issue ASAP. Its been almost 6 months since wrong entry and still there is no resolution from them.

                                Please help. My CIBIL/Experian score impacted badly because of this wrong entry.

                                Thanks,
                                Imran Khan.
                                Ola Money customer support has been notified about the posted complaint.
                                Hi Imran, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4331132.
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                                  Avinash Mangipudi
                                  Apr 16, 2022
                                  Resolved
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                                  Resolved

                                  I have taken 3 rides from ola in the last week and paid them all by cash but the app is showing that it's paid by postpaid and showing dues. Details below

                                  Amount 853
                                  Transaction ID
                                  GQUR-7145-SINU
                                  GQUR-CLAZ-7GQL
                                  GQUY-NNSJ-AWF3

                                  There is no option to talk to customer service. It is removed.

                                  Through app I have created helpdesk tickets too but it's not being attended.

                                  Zendesk ticket id: 4309534, 4309537, 4309538

                                  Double spending issue
                                  +1 photos
                                  May 23, 2022
                                  Complaint marked as Resolved 
                                  Ola Money customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 22, 2022
                                  Ola Money Customer Care's response
                                  Hi Avinash, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                    S
                                    Souvik Samadder
                                    Apr 13, 2022
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                                    I am a regular user of Ola Postpaid +. But I am unable to use the Postpaid plus feature on the Zomato app recently. Previously, I was able to use it but for a few days whenever I click Ola Postpaid + as the payment option it says that "You are not eligible for Ola Postpaid +".

                                    Now It looks like I am not able to use Postpaid+ services anymore. Please look into this and let me know. Any help would be highly appreciated.
                                    Ola Money customer support has been notified about the posted complaint.
                                    Hi Souvik, we apologize for the inconvenience caused. kindly write to us at [protected]@olamoney.com from your OlaMoney registered email id so that we can assist you further.
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                                      A
                                      Akila Krishnan
                                      Apr 10, 2022
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                                      I am Mrs V Akilandeswari [protected] my number I paid lost three rides in cash .and also 53 rupees i paid for two times .that means cash and also post paid too then again they asked 749 rupees and also 101 rupees i paid for all rides .and also i don't wants to pay through post paid system..they asked again and again for this matter i complaint several times .but they didn't take action for this .today they ask extra 75 rupees for late fees also i want a immediate action for this matter ...regards V Akilandeswari
                                      Ola Money customer support has been notified about the posted complaint.
                                      Hi Akilandeswari, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
                                      I have raised grievance in cyber crime portal against ola.
                                      Without our knowledge, they created post paid account. Without our consent they withdrew money from that account. We didn't select postpaid as payment however they took money from that account. This is cheating. Ola is a fradulent company. Please submit issue in cyber crime.
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