Ola Money Complaints & Reviews

I am not getting any solution from ola and getting repetitive threatening messages. I again request you to provide a refund of Rs. 300 and withdraw all late payment charges then only I will pay.

I can also take legal recourse if a threatening message has not been stopped.

Summary of the case as wrote on 16th July, 2022.
Dear Sir,

I am a frequent user of Ola and used to pay an Ola bill by auto debit of Ola Money Postpaid which was subsequently cleared by me within the given time.

In the month of June 22, there is some instances for which i am expecting refund from Ola which is as below:

June 1, 2022
Cancellation charge of Rs. 50 - I request for refund of this cancellation charge.

June 15, 2022
I booked a ride from Vikhroli West to Cuffe Parade while the driver stopped the cab after a 3.6 Kms ride stating his vehicle was not functioning. Though I used a voucher of Rs. 250 and the bill generated for Rs. 152.81, I had been debited for Rs. 16 from Ola Money postpaid.

I request you to refund Rs. 250 which I used from the voucher as the driver stopped the trip.

Kindly refund the total of Rs. 300 at the earliest so that I can pay the rest of Ola Money Bill.

Today morning I tried to add 3000 Rs to my Ola money balance through Google Pay(connected to my ICICI bank account), the money got deducted but its not reflecting in Ola money balance.

Can you refund my money or get it added to Ola money please?

Below is the confirmation from ICICI bank that its credited to Ola account:
“
Dear Customer, Your transaction of Rs 3000 from ICICI Bank was successfully credited to the beneficiary OLA FINANCIAL SERVICES PRIVATE account XXXXXX6778 on 04/08/2022 07:40:36 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.
“

Name: Anurag Trivedi
Phone number connected to Ola: [protected]

Hello,

I already paid ola cab in cash to driver and receiving mails, whats app, messages to pay ola money dues. why should i pay money again to ola money. As loyal customer to ola cabs i moved out of it due to this post paid scam happening now.

already raise support case with [protected]@olamoney.com and no help
REquest - 4640318.

This is cheating loyal customer of ola cabs.

I had to pay extra for 2 trips taken on 5th july 2022 & 1 cancellation charge from drivers side on 6th July 2022. I had informed ola and i was assured refund. After 10days i had mailed them that i have not received the refund. I was asked to provide them the bank statement. After that again i mailed them and was assured the refund. I received a call that i will be given the refund when i mailed saying i am complaining to consumer forum. But no written sms or mail regarding refund from them. Again after 1 week when i asked them they are asking for bank statement.

One is
Please do the needful and take strict action against such fraud doings from such reputed company.

Vkfmmcmcmcmcmc

On 23rd July I booked an auto through ola app at 10
15A.M. I paid the ride by cash. Now only I came to know that I have selected the payment mode as ola money. But I have already paid my ride. Pls check for the above problem. My pick and drop details and CRN no are attached below. Thanks in advance

I paid for my ride through Google Pay, but still the payment showed not paid and I was asked to pay as cash to the driver. I need refund

My Ola Postpaid due this month is more than the accumulated transaction amount. The calculated amount is INR 7729.6 but app is showing INR 7879.6 BUT asking me to pay INR 7926.99...

Its a scam from Ola drivers in escepially in hyderabad, Where they are intentionally not accepting the ola postpaid amount and they are lying and taking Money from us.I have shown the cab driver the deduction message and his picture as well.stil he lied to us and not accepting the notification from Ola money.
Its not the 1st tym and ola is not accepting this Request of mine as i claimed already.
It is disgustig, I have used Ola in bangalore, Goa and many other places never faced this situation and couple of times i faced in hyderabad only.Those drivers only making this kind of scam.I have attaced the Screenshots as well.
Amount : 205
CRN[protected], Hyderabad location.

I had an airport ride on 7th June’22. After this ride, I got a notification that my postpaid due date was nearing and that I should make the payment soon. To my surprise, the due amount was 2050 for a mere car ride to the airport which was just 10-15 minutes from my place (Vasant Kunj to IGI Airport Delhi). I filed a complaint to which Ola replied that I had taken a ride to Haryana which I did not.

Luckily I got through with the resolution and got a phone call where I was asked to pay for ₹840 and the remaining ₹1210 would be paid from their end. The agent also told me on the call that my account will be updated after 2-3 working days so I immediately made the payment.

However, this is where my problem started. I noticed that my account was not updated and that I was still getting the notice for late payment. It has been 2 months after this issue so my due amount got increased to 2250 (₹100 for each month)

If Ola had settled the amount as per their arrangement and if they had updated my account after I made the payment, I would not have been charged with the late fee and I would have continued using the app.

Now I’m bombarded with endless scam calls as well as emails and messages. I even received two whatsapp messages threatening to come to my house to get the money.

I had sent multiple emails explaining my issue as well as asking for a person to call back and not the automated ones, but I’m yet to get a reply.

They keep sending spam mails and calls but not even once had they tried to settle my issue nor made an effort for an agent to call me.

If anyone is reading this apart from Ola, please be careful when it comes to money. Do not trust them blindly like I did when they called and ‘pretended’ to resolve my issue. Now I had paid ₹840 as per the call and still left with my postpaid due along with extra ₹200 late fee charge.
I sincerely hope my issue will get resolved

I had booked a cash trip in ola i don't know how the trip got updated to ola postpaid innthe middle as my phone was out of network and when I checked after the ride got over the next day the money was deducted from ola postpaid i had updated the same to via complaint to ola and the executive has also confirmed with driver that I had paid cash but still they are asking me to pay the money

I have been falsely charged for a ride that they say happened on 19th May 2022, But in reality there was only one ride that got cancelled on that Day.

They are charging me Rs 495 for nothing.

I have complained on their call center, twitter, whatsapp everywhere but no action.
On top of that they say that they would send someone to collect and take legal action, without telling me why are they charging.

MY registered phone number is [protected]

This is regarding the above mentioned issue and Ola money not able to sort out. As per them there is an outstanding due from my end of Rs. 773 (actual amount + late pay penalty) on 2 rides that I took in June.

I have been following up with customer care + over mail, that I already paid for both rides. Instead of sorting out issues at Ola end I am being reminded constantly. I even mailed the proof of payment (paytm for one of the rides + the other one paid by cash).

Attached below are the follow ups from my end, which were never reverted to.

https://mail.google.com/mail/u/0?ui=2&ik=af5d04945c&attid=0.1&permmsgid=msg-a:r[...⇄

https://mail.google.com/mail/u/0?ui=2&ik=af5d04945c&attid=0.1&permmsgid=msg-a:r[...⇄

I deposited 10k in the ola wallet. It neither lets me spend the money, withdraw it or complete KYC.

Hi, i made a transaction on a e-commerce portal using Ola Money prepaid card for payment on Jun-12-2022 and the e-commerce portal refunded the money after i returned there products on Jun-24th. But till now(Jul[protected] i didn't received the money and the ola money customer care people just extending the date for resolution, but not giving my money back.

Hello Sir

Have travelled thro Ola cab once and made cash payment. Received a message from Ola money to make a payment of INR 672. Have sent mails to [protected]@olacabs.com, ola money highlighting that I had already paid the fare in cash to driver but still no action taken by the company to rectify the fault.

Have received the following message many time thro Whatsapp f.

"Our Executive is on the way and he will reach at your residential address with LEGAL Notice today anytime before 5 PM to avoid this kindly revert

This is the final reminder to you, make the overdue payment, In case of failure to make the said payment leads to further necessary action under IPC 138 and section IPC 420 .

Note:- In case of failure to make the said payment, your all bank account will be freeze using Pancard & Aadhar card number .

Since I'm holding your case, To avoid this kindly make the payment

Thank & Regard
OLA MONEY POSTPAID"

also received daily around 10 mails daily regarding the same even they call regularly on Sunday to make my life hell.

Please help

Ola Money powered by Aditya Birla Finance has reported delay in payment to CRIF for June 2022, whereas there was no delay as I can see in OLA money's report. Due to wrong reporting, my CRIF score decreased by 105 points, bringing it to less than 800 for the first time. This is a serious concern and needs to be corrected ASAP.

Ola Money powered by Aditya Birla Finance has reported delay in payment to CIBIL for June 2022, whereas there was no delay as I can see in OLA money's report. Due to wrong reporting, my CIBIL score decreased by 105 points, bringing it to less than 800 for the first time. This is a serious concern and needs to be corrected ASAP.

On June 2nd I got a notification from old to pay the pending amount of rs.15728/- so I paid through my bank but I got a message like my transaction was failed but my money got debited from my bank account on 2nd June of rs.15728/-

I am regularly following ola for the past one and half months. but I did not get any proper response. Every time when I am calling, they are asking me to wait for 3 business days.

Please help me in getting my money back.

Transaction id - GROH-W2DM-N03O DT. 15/7/2022

Bill paid status is success but payment not received in electricity account please check and confirm

My contact no. [protected]