Verified Support
Apr 03, 2020
OLX India Customer Care's response Dear OLX User,
Thank you for sharing your concern with us and we regret the inconvenience caused to you.
We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.
- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.
This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.
Kindly call us on our hotline number [protected] (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.
Awaiting reply from you!
Apr 05, 2020
Updated by [email protected] Hi
Thanks for your response, please find below details as per requirement.
Your registered phone number on OLX
Contact No. [protected] (Arvind Singh)/ We have contacted the scammer through my father's account.
- Transaction receipt if any, in context to advance payment.
As attached.
- Ad id through which you have contacted the suspect.
OLX Aplication.
- Chat/message history with the suspect.
Attached
- Contact number/email address of the suspect.
No email ID, contact no is mentioned. [protected]
Apr 05, 2020
Updated by [email protected] Hi
Please ignore previous mail, sending you here with full details.
1. Your registered phone number on OLX Contact No -- [protected] (Arvind Singh)/ We have contacted the scammer through my father's account.
2. Transaction receipt if any, in context to advance payment.
The below transaction was done from our end -
Pravin Singh ([protected]) - Google Pay - Munendra ([protected]) - 25, 998 rs
Arvind Singh ([protected]) - Google Pay - Munendra ([protected]) - 3, 300 rs
Arvind Singh ([protected]) - Phone Pay - Munendra ([protected]) - 5, 700 rs
Neha Singh ([protected]) - Paytm UPI - Munendra ([protected]) - 2, 999 rs
Total transaction done from our end is 37998 rs.
Screenshot has been attached for all the payments.
3. Ad id through which you have contacted the suspect -- OLX Aplication
4. Chat/message history with the suspect -- OLX & Whatsapp chat history has been attached.
5. Contact number/email address of the suspect
Below is the Contact details of scammers --
Ratan Singh (Pretending owner of the scooty) - [protected]
Pretending Military Transport Boy - [protected]
Person, to which all the payments are done - [protected]
I kindly, request you to assist me to get my money back.
Please let us know, if require any further assistance.
Thanks & Regards,
Pravin Singh
[protected]
Verified Support
Apr 06, 2020
OLX India Customer Care's response Dear OLX User,
Thank you for sharing the concern with us.
We completely understand your situation and apologize for the inconvenience caused.
We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.
We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.
As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.
Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.
Addressing your concern is our priority and we will always give you the best possible service.
Thank you for contacting OLX!
16000