Hi,
On 12th nov 2018 at 07:28 am, i saw an add on olx for samsung galaxy note 9 for rs 19999 with username: "baba", i clicked on the add and initiated a chat then sent him a text that i am interested in the deal, then i asked for the contact number. Within 15 min i got a contact number "[protected]" and i called on the same number, the person whom i talked said his name "sanjay singh and he is in indian army, ludhiana cantt, punjab. I asked him to give the note 8 for rs 15000, the person agreed and said that in next 15 minutes he will reach to indian army post office and then he will call me. I received the call after 15 minutes with the same person, he asked me to send the address with the contact number, i sent him right away on whatsapp. Then he said i am about to parsal your order and you need to pay 25% of the amount now via paytm, then he asked he to talk to the post office staff and handover the phone to him. The person confirmed about the order and the price and asked me to pay 25% amount now via paytm and he handover the phone to sanjay singh. I asked him to pay 25% of rs 15000 which is 3750, but the person asked me to pay rs 4000 to the paytm number"[protected]", i did that then the person sent me the fake receipt and said i'll receive an order within 4 hours. Then at 09:12 am i received call from sanjay singh, he said i need to pay 50% amount to initiate a request for the order shipping and he asked me to pay rs 3500 more. I paid the same amount via paytm to the sane number"[protected]"and sent him the screenshot on whatsapp. At 12:45 pm i received call from delivery boy from number:"[protected]"he said his name is sahil kadil. He said he is at dhaula kuan and he will reach at my place within 1 hour and he asked me to pay the rest amount which was rs 7500 to release the order, then i called sanjay singh and informed him about the same, he said please do not worry pay the amount to the same paytm number and send me the screenshot for the transaction i paid rs 7500 to the same paytm number"[protected]"and sent the screenshot of that transaction to sanjay singh via whatsapp. Then again i received call from the delivery boy, he said i need to pay rs 6150 for the insurance and rs 1500 for the delivery charge, so total rs 7650 and the amount will be refunded to me at the time of delivery. I paid the amount via paytm to the same number"[protected]"and sent the screenshot of the transaction to sanjay singh via whatsapp. Then again i received call from the delivery boy, he said that i paid the rs 7650 together so the system require two transaction to release the order so i need to pay rs 6150 and rs 1500 separately and that amount will also be refundable at the time of delivery. Then i asked the delivery boy to hold and i called sanjay singh and put him on conference, the delivery boy said same thing to him. Then sanjay singh asked me to pay rs 6150 and rs 1500 separately, i refused to pay the amount, then he said i can borrow that amount from someone for a while as the whole amount will be refunded at the time of delivery. Again i refused to pay the amount and told him that now i am loosing my trust. Then he said i am an army person and he share his army canteen smard card and aadhar card on whatsapp and again asked me to pay the amount. I paid rs 6150 and rs 1500 separately via paytm to the same number"[protected]" and share the transaction to him on his whatsapp. Then again i received call from the delivery boy, he said the delivery time for the order has expired and now it is overtime and asked me to pay rs 5100, he said that amount will also be refundable at the time of delivery. I refused to pay the amount and put sanjay singh on conference call and informed him the same. He said i can pay rs 5100 without any fear as the amount will be refundable within hour at the time of delivery. I strictly refused to pay the amount and asked sanjay singh to return my complete amount that i paid earlier. The total amount was rs 31300. Sanjay singh and the delivery boy was trying to convince me but i refused their proposal and asked me for my refund. Then sanjay singh told me that he will return rs 31300 to me on tomorrow (Nov 13 2018) at 09:00-10:00 am. I called him on nov 13 2018 at 10:15 am, he said his friend has met with an accident so he is going to the hospital and he will call me after 1-2 hours. I didn't received call from him then at 02:00 pm i called him, he said he will call me and return my money at 05:00 pm-06:00 pm. Then he called me at 06:15 pm and said the money has not been arranged so i will return your amount once the order will return to indian army post office. I asked him for the date, he said he will definitely return the amount on nov 15 2018 at 12:00 pm.
I have also attached the screenshots of each and every transactions along with the persons aadhar card, canteen smart card, pan card, device pics with bills and fake parsal receipt.
This is my humble request to the olx team to please look into it and help me to recover my money.
Thanks & regards.
Raghav mishra.
Mar 2, 2019
Complaint marked as Resolved
Verified Support
Jan 30, 2019
OLX India Customer Care's response Dear Raghav,
Thank you for sharing the concern with us.
We completely understand your situation and apologize for the inconvenience caused.
We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.
We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.
Addressing your concern is our priority and we will always give you the best possible service. Would request you to please share more details related to the same with us on our email address i.e. [protected]@olx.in.
Thank you for contacting OLX!
Team OLX
Thank you
Faiq