Verified Support
Jul 18, 2017
OLX India Customer Care's response Dear OLX User,
Greeting from Team OLX!
Thank you for sharing your concern with us and we regret the inconvenience caused to you.
We understand your situation at the moment, however, we would request you to elaborate your concern along with the adequate proofs at [protected]@olx.in such as:-
- Transaction receipt if any advance payment was done.
- Ad id through which you have contacted the seller.
- Chat/message history with the seller.
- Contact number/email address of the seller.
This will help us in taking appropriate steps on the same.
Awaiting reply from you!
Thanks,
OLX India
Verified Support
Jul 18, 2017
OLX India Customer Care's response Dear OLX User,
Greeting from Team OLX!
Thank you for your kind patience.
We completely understand your situation and apologise for the inconvenience caused.
We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.
We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.
Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyse the ad you are interested in.
As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file a FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.
Addressing your concern is our priority and we will always give you the best possible service.
As always, feel free to contact our Customer Support at [protected]@olx.in, if you have any questions or doubts.
Thanks,
OLX India
Jul 18, 2017
Updated by get442001 Thank you for the updates. I've already attached document for your reference. Again sending you my bank transaction and chat history. As I request you kindly take serious action on this seller so he will not do such type of fraud with anyone else. Kindly help get me my money back.
Jul 18, 2017
Updated by get442001 Bank transaction
Jul 18, 2017
Updated by get442001 OLX Ad Details -
Intel Cour I5 Ram 8GB Ssd 500GB
Ad ID: [protected]
https://www.olx.in/item/intel-cour-i5-ram-8gb-ssd-500gb-ID1cMsqW.html
Verified Support
Jul 18, 2017
OLX India Customer Care's response Dear OLX user,
Thank you so much for bringing this to our attention. I do apologize for the inconvenience this may have caused you.
At OLX, we provide an online platform where users can advertise and search a vast variety of goods and services.
We suggest you seek legal help in this matter and report the issue to your nearest police station so that they can investigate further.
As always, feel free to contact our Customer Support at [protected]@olx.in, if you have any questions or doubts.
Regards,
OLX India
Jul 20, 2017
Updated by get442001 Hello Team,
Kindly share me the ad details for cyber crime investigation. Police cyber officer requiered those details. Kindly provide ASAP.
THANKS & REGARDS
SACHIN
Jul 22, 2017
Updated by get442001 Hi team,
Awaiting for your update.
Regards
I have placed a ad of a thrustmaster sterring wheel and when I google and chk olx it does not show at all even when all over India list gets over .
So how is someone to view my ad
We would very much like to look into your concern and help you further.
Please share all the relevant details with us at [email protected]. Our team would look into your problem.
We await your response!
Regards,
OLX India