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OLX India Complaints & Reviews

www.olx.in

3.3

Updated: Feb 26, 2026

Complaints 4714

Resolved

2856

Unresolved

1858

Good! OLX India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that OLX India step up their efforts to fully resolve all complaints 👍

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My account was banned for no reason I was just selling my mobile phone but suddenly my account got bannedâ€¦â€¦very bad service from OLXâ€¦â€¦pls resolve this issue

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OLX India Customer Care

from Gurgaon, Haryana

Feb 28, 2022

Verified Support

Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX

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Address: GROUND FLOOR, TOWER NO. 3A, DLF CORPORATE PARK, DLF CITY, PHASE-III, M.G. ROAD GURGAON Gurgaon

Olx people are so unprofessional they have banned my account for no reason why they advertise so heavily if they do not want people to sell on their site i just posted some cell phone photos. And suddenly it got banned. My email I'd is [protected]@gmail.com

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OLX India Customer Care

from Gurgaon, Haryana

Feb 27, 2022

Verified Support

Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX

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Address: DLF CORPORATE PARK,GROUND FLOORTOWER-3 A, DLF CITY PH-III,MG ROADGURGAON179HR

In December 2020, by this mobile no. "[protected]", I have purchased a package for advertisement, I created an ad copy it goes to review & after some time it gets approved by olx then after 6/7 hours I get a message about account banned for policy violation, I requested them to review it, I tell them if the content is not appropriate then why you get it to approve & live, you should reject it like every other Google/Facebook. Now remove my ad copy let me create another cause I bought a package, It was not free, they denied reactivating my account also denied refunding my amount

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OLX India Customer Care

from Gurgaon, Haryana

Feb 25, 2022

Verified Support

Dear OLX User,

We would like to extend our apologies for the unpleasant experience. For the privacy of your account and immediate resolution please write to [protected]@olx.in along with the details. Please be rest assured, we are always there to help you.

Thanks,
Team OLX

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She asked for account number also, but i refused, I purchased another while fraud happened, I sold my old mobile on Cashify. Her phone number is +[protected], she asked me to pay 300â‚¹ for order confirmation, and 5700 for mobile.

Mar 31, 2022

Complaint marked as Resolved

Verified Support

Feb 24, 2022

OLX India Customer Care's response Dear OLX User,

We apologize for the unpleasant experience. To immediately address your concern, please share the below details with us at [protected]@olx.in: -
• AD Id on which you contacted the user
• Contact details of the suspicious user
• Proof of fraud (like payment screenshots, delivery receipt, etc.

Thanks,
Team OLX

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I was having an account for a very long time but it was suspended and when asked I was not given any reason. Then I opened another account with my mobile number [protected] but today that also was suspended. Then I opened another account with another number but that also got suspended. I tried to call the customer care number but it showed Carrier Midea India's number.
I would like to know the reason and would also request to please reactivate my account.

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OLX India Customer Care

from Gurgaon, Haryana

Feb 24, 2022

Verified Support

Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX

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Address: Pune

My account got suspended on OLX for no reason. Kindly check around this and respond me back asap.

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OLX India Customer Care

from Gurgaon, Haryana

Feb 24, 2022

Verified Support

Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.

In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX

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We found a car on OLX. He introduced himself as Bhanu Pratap Sharma and asked us to pay â‚¹4150 as delivery charges through PhonePay on mob no [protected]. He asked to pay rest of the money in Manish verma's account.
Ac [protected]
IFS code: FDRL0001785
Now he's not receiving our phone calls.

Complaint From
Brijesh Kumar
Mob [protected]

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My olx account is not getting activated. I don't know the reason. This olx site is highly helpful for me to buy and sell products, so please help me to recover my olx site.

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OLX India Customer Care

from Gurgaon, Haryana

Feb 23, 2022

Verified Support

Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX

OLX India Customer Care

from Gurgaon, Haryana

Feb 23, 2022

Verified Support

Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number[protected]:00 am to 7:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!

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Address: Rajiram, Kokkothamangalam P.O., Cherthala, Alappuzha Dist, Kerala

Self account/s getting suspended for no reason, even tried with wife's email/phone number, results are same. I haven't posted any for sale, used to search items purchase.

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OLX India Customer Care

from Gurgaon, Haryana

Feb 22, 2022

Verified Support

Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX

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Address: SUBHASH KHOPKAR, 20/107, SANSKAR CO OP HSG. SOCIETY, C. S. R. COMPLEX, OPP EKATA NAGAR, NEAR CHARKOPE NAKA,NEAR VITHAL MANDIR ,KANDIVALI WEST, MUMBAI-

I have put ad for my showcase dated 20th Fab 2022, Around 2 0clock.After 5 minutes I got message from customer MR. Ashok Verma (mobile contact no. +[protected] asking me my contact no. I send him my contact no.
Ashok call me up and ask me my account detail for payment transection. i have give him my details but he was preferring Paytm only for payment. i have also send him my paytm details but he did not pay anything to me but contrary total Rs. 10, 000+10, 000+30000= Rs.50000 was debited from my account. I ask him refund my amount via netmaking but he is refuse to payment via net banking, he force me to add new account in paytm and ask me the details of the same. I ask him his location address but he is refusing my request. after so much arguments and request I does not get any refund from the customer Ashok till the date. So pls request you do needful action and look in to the matter seriously.

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Dear Sir,

My account was suddenly banned without any reason. Pls resolve it immediately.
Thanks.
Rgds
Vishal Bhatt

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OLX India Customer Care

from Gurgaon, Haryana

Feb 20, 2022

Verified Support

Dear OLX user,

We really apologize for the inconvenience. We request you to share your registered phone number/email address at [protected]@olx.in. We will check this for you at the earliest.

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Website: olx

Hi olx,

my account has been suspended for no reason, there is no possible option to reach customer care by any means.

This is not something a customer would accept and it is unprofessional behavior.

Verified Support

Feb 20, 2022

OLX India Customer Care's response Dear OLX user,

We really apologize for the inconvenience. We request you to share your registered phone number/email address at [protected]@olx.in. We will check this for you at the earliest.

Feb 24, 2022

Updated by muzjikk please provide a valid email address to send the information. i still will give it here

[protected]

Mar 12, 2022

Updated by muzjikk what happened, there is no update from olx yet

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Address: Phagwara

Dear Sir

I paid 899/- through upi to feature my add but OLX did not featured add nor sent me invoice of the payment.
Moreover I am unable to find their customer care number .
I request you to feature my add or refund my money.

User - Basra
Mobile- [protected]
Email. [protected]@outlook.com

Mar 30, 2022

Complaint marked as Resolved

Feb 19, 2022

Updated by Sunil Basra Not resolved

Verified Support

Feb 20, 2022

OLX India Customer Care's response Dear OLX user,

We really apologize for the inconvenience. We request you to elaborate on your concern by sending an email to [protected]@olx.in. We will check this for you at the earliest.

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I saw ad on olx for a car which was swift dzire vdi with number UP72 BA 4683 .He told that plz deposit 5000 as security money which i did.He sent me a army airport tracking pic .He called me next morning saying u need to pay 16500/- for RTO registration.He repeatedly called nd duped around 74000/- without any message .

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OLX India Customer Care

from Gurgaon, Haryana

Feb 18, 2022

Verified Support

Dear OLX User,

We apologize for the unpleasant experience. To immediately address your concern, please share the below details with us at [protected]@olx.in: -
• AD Id on which you contacted the user
• Contact details of the suspicious user
• Proof of fraud (like payment screenshots, delivery receipt, etc.

Thanks,
Team OLX

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Address: naukri.com

I saw an ad in olx. I will intrest.one call will apeared me from naukri.com
and fraud som amount Rs.32510/-
some Mob No.of froder-
[protected]
[protected]
[protected]
[protected]--------This No is Active
[protected]

a name of officer interview me - Ankit Khatria
All Payments will phone pay in this no-[protected]

Mar 21, 2022

Complaint marked as Resolved

Verified Support

Feb 18, 2022

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer.

OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!

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Olx people are so unprofessional they have banned my account for no reason why they advertise so heavily if they do not want people to sell on their site i just posted some crystal items to sell and service to sell email id is [protected]@gmail.com
[protected]/[protected]

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OLX India Customer Care

from Gurgaon, Haryana

Feb 16, 2022

Verified Support

Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX

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Website: www.olx.in

Hi Team,

Today My Father have posted the add to sell the washing machine and cooler to the OLX site. Then one person contacted my father's number to talk about the items. Then he send the QR code on my father's WhatsApp number to scan . My father send 5 Rupees to that person to check its account. But after that he sends fake transaction details image on whatsapp of 9000 rupees . We didnt received any money from that person and sending us abusing language and threating calls from that person to my father and some how he also got my mother's number as well. He called on my Mother's number as well to threaten.

So i would to like to file a complain for below given FRAUD CALLERS . Who is the threating my father and mother.

Kindly take action on these Fraud callers. Please file a compliant against below given number and take a necessary steps

Fraud numbers :

[protected]
[protected]
[protected]

Mar 28, 2022

Complaint marked as Resolved

Feb 15, 2022

Updated by Preeti11gt Please block this number as well. Calling again and again

[protected]

Verified Support

Feb 17, 2022

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer.

OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!

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Olx banned my account for posting an ad about a phone i want to sell but no mistake was there i dont even know why they are banning genuine ads and leave scam ada as it is

Mar 20, 2022

Complaint marked as Resolved

Verified Support

Feb 16, 2022

OLX India Customer Care's response Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX

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Address: Vallimony, West fort, perunthanni, Trivandrum

Iam frequently taking OLX add packages for the advertisement of my building for rent. I am getting leads but I can't get theirs contact number to contact them.

Mar 18, 2022

Complaint marked as Resolved

Verified Support

Feb 15, 2022

OLX India Customer Care's response Dear OLX User,

We would like to extend our apologies for the unpleasant experience. For the privacy of your account and immediate resolution please write to [protected]@olx.in along with the details. Please be rest assured, we are always there to help you.

Thanks,
Team OLX

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V

Vinayak ekabote

Apr 20, 2022

Iam taking olx package 49 rupee but 2 times deducted 49 rupee money from my account also iam received 1 invice iam not getting any leds and t i can't getting any contact nos waistage of money

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Address: Jodhpur

à¤§à¥‹à¤–à¤¾ à¤§à¤¡à¤¼à¥€

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OLX India Customer Care

from Gurgaon, Haryana

Feb 13, 2022

Verified Support

Dear OLX User,

We apologize for the unpleasant experience. To immediately address your concern, please share the below details with us at [protected]@olx.in: -
• AD Id on which you contacted the user
• Contact details of the suspicious user
• Proof of fraud (like payment screenshots, delivery receipt, etc.

Thanks,
Team OLX

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