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OLX India Complaints & Reviews

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Updated: Jun 15, 2025
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OLX India reviews & complaints page 74

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Isha629990
Jun 27, 2021
Resolved
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Account suspended for no reason

Website: olx.in

I recently got my account suspended for absolutely no reason at all and I am no longer able to further be in touch with some serious job offerings I had through olx! And they provide no reason as to why this is happening!! I'm frustrated and jobless and everything I've been working towards for the last month to get hired is absolutely ruined. Why?...
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Sathiya Theetshas
Jun 26, 2021
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Hi,
My accounts has been disabled/blocked/banned without any reason. May be someone hacked my profile or did something fishy but where am I at fault? Please retain my accounts. I opened more accounts but all got blocked one by one. I am facing difficulties as my account was very old and with my permanent number and details. Please help. My primary account was with [protected]@gmail.com
Jun 27, 2021
Updated by Sathiya Theetshas
Rectify soon
Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX
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    Afrad Ahsan
    Jun 26, 2021
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    I posted an and I clicked on 'sell faster now' and I paid ₹349 but then after some time a notification came saying my ad was rejected. Also, I didn't get my money back.
    Please help me.
    Dear OLX User,

    We apologize for any inconvenience this may have caused you.
    Please share the ad id with us on [protected]@olx.in . Our support team will provide you with a proper resolution.
    For immediate assistance, you may also visit our help page:-https://help.olx.in/hc/en-us/articles/[protected]Items-not-allowed-on-OLX

    Thanks,
    Team OLX
    Please Unsuspected My Olx Account

    Ad got rejected and I have paid for the Ad(Featured) - Comment #3863787 - Image #0
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      Sushant Dhamija
      Jun 26, 2021
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      Resolved

      I buy a iphone 11 pro 256gb gold color from olx
      seller told me that he has bill but have to search in home ..but bill is 100% available...if he unable to give bill he will refund me 3000
      but it been 26 days today neither he is giving bill nor 3k
      Aug 5, 2021
      Complaint marked as Resolved 
      Dear OLX User,

      Thank you for sharing the concern with us.

      We completely understand your situation and apologize for the inconvenience caused.

      We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

      We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

      Also, it is submitted for your information that OLX only provides a platform to seller and buyer.

      OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

      As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

      Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

      Addressing your concern is our priority and we will always give you the best possible service.

      Thank you for contacting OLX!
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        Sreerajvs
        Jun 26, 2021
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        Address: Flat no. 5D, Cordial Casilda, Kochulloor, Ulloor
        Website: olx.in

        My account in OLX suddenly showing suspended status. It was working even yesterday night. The company is so unprofessional and poor in treating customers as they dont cite any reason for it. May be they expect the reason to be guessed by the users.
        The tasks I was undertaking during the last one week was searching for a used honda city or i 20 car in Kerala.
        Is it possible for such an ecommerce portal operating in India treat clients like this. Which consumer protection forum/ body redress such grievances.
        The mobile number I used to login is [protected].
        Verified Support
        Jun 27, 2021
        OLX India Customer Care's response
        Dear OLX User,

        We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
        In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

        Thanks,
        Team OLX
        Jun 28, 2021
        Updated by Sreerajvs
        The email id furnished is not visible here. Where or who to contact.
        Dear OLX User,

        We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
        In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

        Thanks,
        Team OLX
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          Sri9456
          Jun 26, 2021
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          Resolved

          Hello,
          My OLX accounts got banned .
          I have not done anything against OLX policy.
          Please unlock all my accounts.
          Aug 5, 2021
          Complaint marked as Resolved 
          Dear OLX User,

          We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
          In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

          Thanks,
          Team OLX
          Sri9456's [Complaint's author] reply, Jun 27, 2021
          Contact number : 8197727449
          Email ID : [email protected]
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            Sri9456
            Jun 26, 2021
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            Resolved

            Hi,
            All my OLX accounts got banned .I tried login with my email and Phone numbers and all accounts got locked by OLX .
            This is very strange behavior from OLX
            I have not done anything against OLX policy.
            Please unlock all my OLX accounts.
            [protected]@gmail.com
            Aug 5, 2021
            Complaint marked as Resolved 
            Dear OLX User,

            We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
            In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

            Thanks,
            Team OLX
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              Japhy
              Jun 25, 2021
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              Resolved

              I trying find a location to sell in OLX. But I couldn't find the location in the list given. The place name is "Vazhukamparai" in Kanyakumari district. Please do the needful.
              Aug 5, 2021
              Complaint marked as Resolved 
              Dear OLX User,

              Sorry for any inadvertent inconvenience caused. Please on link for basic troubleshooting: -https://help.olx.in/hc/en-us/articles/[protected]Technical-Issue-s-Troubleshoot... In case, the issue persists please send us an email on [protected]@olx.in with the details of the issue faced.

              Thanks,
              Team OLX
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                Saksham kumar chandel
                Jun 25, 2021
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                Website: OLX.in

                See i was no dealing with it my father was dealing with it we placed an ad for a wardrobe to sell on olx first time and a guy accepted it but refused to cash and said to upi my father said okk and does what he said and then he debited 4000 rupees from our account . it was so annoying.

                And let me be very clear this site OLX is not being a mediator as he is supporting these frauds and there are no real customers on olx there are only and only scammers and no real customers.

                Pls Ban OLx.
                Aug 6, 2021
                Complaint marked as Resolved 
                Verified Support
                Jun 26, 2021
                OLX India Customer Care's response
                Dear OLX User,

                We're sorry for the inconvenience caused to you.

                We wish to look into your concern on priority. However, we would require more information to assist you appropriately

                Please find below the list of required information -

                1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

                2) You may also share the suspect's contact details used on OLX with us.

                3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

                4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

                As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

                We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

                In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

                Hope the provided information helps.

                For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

                Thank you for your patience and support.
                hii, can you please help me with how your problem was solved . yesterday, i got scammed by a person claming he is in indian army posted in Jammu and so i trusted him blindly and did what he asked and he scammed me by 10000 ruppee.
                ill be very thankful for your help.
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                  Sentiamong
                  Jun 25, 2021
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                  Website: Olx

                  I have been a regular user of olx platform and have successfully traded with many sellers. It's been a year my account is been suspended for reasons I don't know. I have not indulged in any frauds and have been sincerely and honestly been using the old platform.i request you to kindly rectify my problems and remove my suspension from using old. Thank you
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Dear OLX User,

                  We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                  In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                  Thanks,
                  Team OLX
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                    Shreshthaasija21
                    Jun 25, 2021
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                    Resolved

                    Hiii I ahve been using my account on olx it has been banned then I try other no. to sign in but all get banned itried with many no. but after 10 mins all accounts are banned
                    1.[protected]
                    2.[protected]@gmail.com
                    3.[protected]
                    4.[protected]
                    5.[protected]
                    6.[protected]
                    all are banned Iwant it to be resoled ASAP.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Dear OLX User,

                    We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                    In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                    Thanks,
                    Team OLX
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                      Sachin2209
                      Jun 24, 2021
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                      Today i created my olx account linked to cell no. [protected]

                      I bought ad package worth rs 3999 for the account

                      After posting 2 ads the account got suspended.

                      Plz help me with this issue.
                      +1 photos
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Dear OLX User,

                      We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                      In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                      Thanks,
                      Team OLX
                      Sachin2209's [Complaint's author] reply, Jun 27, 2021
                      Email address linked with this account is [email protected]

                      Phone No. 8527977360
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                        kamal1100
                        Jun 23, 2021
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                        Address: [email protected]

                        My account has suspended. without any reason. please unban my account.

                        thanks in advance
                        +1 photos
                        Verified Support
                        Jun 24, 2021
                        OLX India Customer Care's response
                        Dear OLX User,

                        We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                        In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                        Thanks,
                        Team OLX
                        Jun 24, 2021
                        Updated by kamal1100
                        My account has suspended. without any reason. and i am not login in my account. please unban my account.

                        thanks in advance
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                          Honeybeewanderer
                          Jun 22, 2021
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                          Resolved

                          Website: Olx.in

                          All my olx accounts are suspended without any reason or justification even though I never posted any item for sale my account login phone number are [protected], [protected] and also accounts with mail ids gbs.[protected]@gmail.com and honeybee.[protected]@gmail.com
                          [protected]@yahoo.com
                          All are suspended for no reason seems some technical error as I use my iPhone for all these accounts
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Dear OLX User,

                          We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                          In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                          Thanks,
                          Team OLX
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                            jayantjnjk
                            Jun 22, 2021
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                            Resolved

                            Website: olx.in

                            I tried to post a refrigerator ad for sale from two different account, since the content is same, olx has rejected the ad and suspended one of my account. olx provides an option to post two ads from one account free of cost. When i have not done any fraudlent activity then why to suspend my account. I am having two contact numbers, with both the numbers having olx account then what is wrong in posting same ad with two different account.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Dear OLX User,

                            We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                            In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                            Thanks,
                            Team OLX
                            Sentiamong's reply, Jun 25, 2021
                            Dear Olx,
                            My olx account is suspended for reasons unknown. I have been a regular customer of olx platform. Kindly help and remove the suspension. Thank u. My registered email is [email protected]
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                              Samad wayanad
                              Jun 22, 2021
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                              Address: Samad wayanad

                              Hai team olx
                              Almost one year u r team will banned my account without any resonance
                              May time i send email for olx attach with the screen shot also
                              But the didn’t responds
                              And still my account is banned
                              So pleas do sum thinks about my account positively
                              Thank u
                              +1 photos
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Verified Support
                              Jun 24, 2021
                              OLX India Customer Care's response
                              Dear OLX User,

                              We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                              In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                              Thanks,
                              Team OLX
                              [protected]
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                                Agnello Fernando
                                Jun 21, 2021
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                                Resolved

                                I have logged in and started posting ads for selling mutliple prodcuts, and i have infact paid for my 2 ads with olx india app. Within just 2 days of posting my account has been suspended siting reasons that i have breached their agreement. But i have not breached any. I tried to reach them by email [protected]@gmail.com but it seems that the email is invalid. And even tried reaching them by the call centre number but its just rerouting to email page. There is literally no support from this company, im wondering if the messages which actuallu came from the buyers are really buyers or its just from olx company? My account with olx has been registerd with my mobile number [protected]. My name is agnello.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Dear OLX User,

                                We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                                In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                                Thanks,
                                Team OLX
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                                  Isaacralte19
                                  Jun 20, 2021
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                                  Resolved

                                  Access denied

                                  In cannot access olx, can you please resolve my problem......
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                                  Ratheesh Shenoy
                                  Jun 19, 2021
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                                  Resolved

                                  The OLX has blocked my account immediately after payment.Looks like flawed fraud detection by account linking.

                                  If you OLX can't implement proper logic, you are bound to fail by losing customer.

                                  Please refund money or enable account
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Jun 21, 2021
                                  OLX India Customer Care's response
                                  Dear OLX User,

                                  We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                                  In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                                  Thanks,
                                  Team OLX
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                                    Nausheen@@
                                    Jun 19, 2021
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                                    Resolved

                                    Website: Www.olx.in

                                    Please unbanned my account as soon as possible..why you banned it for no reson..i am selling my scooty on it and why you are bothering your sincere customers for no reason🤨. Please do something so that genuine customers of olx don't install it..and 🙄 u should know who is wrong and who is not...unban it ...unban it ...unban it...as soon as u can
                                    +1 photos
                                    Aug 11, 2021
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Jun 21, 2021
                                    OLX India Customer Care's response
                                    Dear OLX User,

                                    We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                                    In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                                    Thanks,
                                    Team OLX
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