Verified Support
Nov 04, 2020
OLX India Customer Care's response Dear OLX User,
We're sorry for the inconvenience caused to you.
We wish to look into your concern on priority. However, we would require more information to assist you appropriately
Please find below the list of required information -
1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.
2) You may also share the suspect's contact details used on OLX with us.
3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).
4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.
As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.
We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.
In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.
Hope the provided information helps.
For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.
Thank you for your patience and support.
We apologize for any inconvenience this may have caused you.
Please share the ad id with us on [protected]@olx.in . Our support team will provide you with a proper resolution.
For immediate assistance, you may also visit our help page:-https://help.olx.in/hc/en-us/articles/[protected]Items-not-allowed-on-OLX
Thanks,
Team OLX
I have all screen shots with time even conversation with ur executives - so please solve it, u cant return my precious 2 hrs but definitely my hard earned money .
Order id 10559722
Ticket id 12358324
complain id : 12376412
We regret the inconvenience caused to you. We have shared the details with the concerned team. Request you to allow us a time window so that we can assist you better. Thank you for your patience and support.
Thanks,
Team OLX