Olymp Trade Complaints & Reviews

Hi, Mitesh Sundaram.

Thank you for reaching out. We are glad that you have taken the time to participate in our educational webinars and learn from professionals. It is also delightful that you have noticed your progress and the positive impact of the training that reflected on your trading results.

The maximum leverage value on the Olymp Trade Forex and the Olymp Trade MT4 platforms is x500. Our traders can choose the value of the leverage they are intending to use. The Olymp Trade Forex allows to use 4 leverage values: x50, x100, x200 and x500. The Olymp Trade MT4 presents 8 available leverage options: x1, x10, x25, x50, x100, x200, x400, x500. Please, do ask any questions if they occur.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for letting us know about your concerns. Blocking access to the trading terminal is a very serious measure that is taken only when the platform's service agreement breaches are violated. Please, specify your account ID number so we can look up the information in our system and give you a full and detailed answer. We would be glad to assist you.

Best regards, Olymp Trade team.

Hello, dear Hulakart!

Thank you for reaching out. We are glad that you are satisfied with the Olymp Trade platform, consider it user-friendly and functional. Regarding your question, the spider indicator is not included in the standard indicators set. It is not applicable to add the spider indicator to the web version of the Olymp Trade MT4 as it has some limitations compared to the desktop application. You can download and add the preferred indicators or Expert Advisors (EA) to the appropriate folder in the MetaTrader 4 desktop application. Do not hesitate to contact us if any questions occur.

Best regards, Olymp Trade team.

Hi, dear!

Thank you for reaching out. Can you please specify your account ID number? We would pass your request to our support team to look up the information on your withdrawal issue in our system. We will be glad to assist you.

Best regards, Olymp Trade team.

Hi, dear Nazir Nayak!

Thank you for contacting us. It is possible that your bank has declined the withdrawal. In these rare cases, our specialists can ask you to refer to the bank and inquire about the refusal or for your convenience advise you to use an e-wallet as an alternate payment method.

To give you more specific information, we need to know your account ID number. Kindly provide it so we can leave a detailed answer to your complaint.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for your comment. Our service support has reached you via e-mail concerning the latest updates on your issue, kindly check your inbox.

Best regards, Olymp Trade team.

Hello, dear Sid Nagi!

Thank you for contacting us and appreciating the intuitive design of the platform. The Fractal indicator is available on the Olymp Trade MT4 platform. To find this indicator, push the "Insert" button, choose "Indicators", then "Bill Williams" and you will see "Fractals". You will be able to choose a preferred time frame or select a "Show on all the timeframes" function. After that, the indicator will appear on your chart. Please, do not hesitate to ask further questions if you need any help.

Best regards, Olymp Trade team.

Hi, Faizmechengg93!

Thank you for getting in touch with us. Please, specify your account ID number so we can investigate your issue. We will be glad to help.

Best regards, Olymp Trade team.

Hi, dear Shaheda shaikh!

Thank you for reaching out. Kindly specify your account ID number, this will allow us to pass your request to our service support. We will be glad to assist you and help to speed up the resolution process.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for letting us know about your issue. Kindly specify your account ID number so we can check you up in the system and conduct a thorough investigation.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for informing us. We have answered your previous complaint, unfortunately, your issue is still under process. Our support team specialist will contact you to give more information regarding your request. We are sorry that it is taking so long. We put every effort to solve your issue as soon as possible, we hope for your understanding.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for informing us. We have answered your previous complaint, unfortunately, your issue is still under process. Our support team specialist will contact you to give more information regarding your request. We are sorry that it is taking so long. We put every effort to solve your issue as soon as possible, we hope for your understanding.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for sharing your opinion with us. As we understood, you are referring to the Quote session. The Quote Session is the first and last 5–10 minutes an asset is on the market to trade, when you can see quotes but can’t open trades. While the Trading Session is the time between these two buffers in which you can execute trades on the Olymp Trade Platform.

We have split the asset's trading session to Quote and Trading sessions because we care about our traders and want to guard them against unnecessary risk. The first and last minutes of the session are too volatile which is why we protect our traders from suffering unjustified losses. Please, do ask further questions if they appear, we would be glad to answer them.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for informing us about your issue. Can you please enter the account ID number one more time in the comment section? The ID number was protected by the platform's system and we are unable to see it. Your review is very concerning to us, we will be happy to help.

Best regards, Olymp Trade team.

Hello there, Ripandas03220!

Thank you for providing us with your account ID number. We have checked up the information. Unfortunately, the issue is still under process, it will require more time to find a solution. Our support team member will contact you as soon as possible to share the latest follow-ups on your issue.

Best regards, Olymp Trade team.

Hello, deepak1126!

Thank you for keeping us informed. We are sorry that your withdrawal process is taking so long. Please, specify your account ID number in the comment so our support team can check you up in the system. We would be happy to assist you.

Best regards, Olymp Trade team.

Hi, Suresh chandra jat!

Thank you for contacting us. Please, provide us with your account ID number. This way we can conduct a thorough investigation of the mentioned deposit issue and put every effort to speed up the resolution.

Best regards, Olymp Trade team.

Hi, Suresh chandra jat!

Thank you for specifying your account ID number. We are sorry for the inconvenience, but the resolution is still in progress. We have passed your request to our service support, you will soon be contacted and provided with updates on the issue.

Best regards, Olymp Trade team.

Hi there, Suresh chandra jat!

We have contacted our support team and checked the status of your issue. We are happy to inform you that the payment was credited to your live account on[protected]. Please, get in touch with us if you have any further questions.

Best regards, Olymp Trade team.

Hello, dear akshayblaze!

Thank you for letting us know about this. Please, tell us your account ID number so we can pass your request to our service support and get the latest updates on your current issue. We are always there to help.

Best regards, Olymp Trade team.

Hello, Abhishek!

Thank you for informing us about your concerns. Expert Advisors program is prohibited on the FTT and Forex platform. EA can be used only on the MT4 Olymp Trade platform.

To open an account in Metatrader 4 and get access to the platform, you need to complete these steps:

1. Go to the MT4 section of our official website.
2. Log in using your existing Olymp Trade account.
3. Select the currency of the trading account and choose standard or ECN.
4. Create a password and click "Open Account". After you open an account, you will receive all the necessary data for the MT4 login terminal.
5. Then download the terminal file for Windows or iOS, and download the program. If you want to enter the web-version, click Web. Mobile applications are available through direct links to the App Store and Google Play.
6. Authorize the MT4 mobile application
Open the application and choose «New account», then connect the existing account, after type in the server name — OlympTrade2-Live. Finally, enter your login, password and click «Enter».

You will know that the authorization has been successful when you hear a sound signal, and the open charts will begin to show the current prices.

You can find the Expert Advisors in the Navigator window. To see the Navigator window, you can use the hotkey ctrl+n. Kindly use these steps to install the trade Advisor in an MT4 terminal.

1. Download and unzip your Advisor. To install it, open the trading terminal, go to “File” and select the “Open data catalog” directory.
2. In the window that appears, open the “MQL4” folder, and then the “Experts” folder.
3. Open the advisor where you downloaded it and then drag its contents to the “Experts” folder in your trade terminal.
4. Relaunch the trading terminal. Then, in the upper bar, click on the “View” icon and select the “Navigator” folder.
5. In the left-hand tab, click on the plus symbol next to the “Expert Advisors” item.
6. A list of advisors will open, including the one that you have loaded. Drag it on to the chart using the mouse. In the window that opens, select the settings for the Advisor.

All set up! We hope that our reply will help you to install an Expert Advisor to your MT4 account. Contact us if any further questions appear.

Best regards, Olymp Trade team.

Hello, dear Akshay Hans!

Thank you for letting us know about this. Can you please specify your phone model? Also, kindly clarify, which Android / iOS version is set up on your device? Where the download of the application is coming from (country, store)? For now, you can access the platform via your phone browser. We will be glad to give you more specific advice as soon as we get details regarding your issue.

Best regards, Olymp Trade team.