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Olymp Trade Complaints & Reviews

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Updated: Oct 26, 2025
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Olymp Trade reviews & complaints page 11

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R
Raghav Menon
Aug 30, 2023
Aug 30, 2023
This thread was updated on Aug 30, 2023
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I wish I made a screenshot of my trade on USD/JPY currency pair, so I can support my issue I am raising here. Here is the problem; I studied the material provided by Olymp Trade for making trading decisions based on candlestick pattern. I was waiting for an opportunity and finally it came on USD/JPY on the 1h chart.
It was clear hammer pattern, which according to Olymp Trade it was a sign of a reversal in the trend.
I hit sell and waited to collect my profits, but unfortunately immediately I entered the trade, the price continue to rise and hit my stop loss order soon after.
I don’t know why they provide such scam trading advices when they don’t work.
Don’t make same mistake, I tried and the hammer pattern is not working.
Sep 4, 2023
Complaint marked as Resolved 
My trading experience has been an emotional rollercoaster! Never mind my stupid comment, I owe much of my newly found knowledge to Olymp Trade and their educational materials and tutorials. Now I have learned that the candlestick patterns are indeed signals, but they do not guarantee that the trade will be successful.
Olymp Trade customer support has been notified about the posted complaint.
Hello, Raghav Menon.

Thank you for writing to us. We understand that you have been disappointed about how to use the hammer pattern. However, please note that the candle stick pattern should only be treated as a reference. There is always a chance for risk. This is normal in trading. We can prevent such case by using risk management and fund management.

To understand how to reduce risk, kindly access to our educational database for more information.

We value your input and encourage you to let us know more details about your experience with us.
Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Sep 4, 2023
Verified Support
Greetings, Raghav Menon.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.
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    ashwanth115
    Aug 29, 2023
    Aug 30, 2023
    This thread was updated on Aug 30, 2023
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    Address: India

    My Account Id:[protected]
    Email id: ashwanth.[protected]@gmail.com
    Deposit No: [protected]
    Deposited through phonepe
    Bank ICICI Bank

    I have done deposit of Rs. 700 on 24 th August 2023. The amount is not yet credited into my live account . I have raised tickets on email as well as through tickets. When spoke with bank they told that the amount is credited to their account. But the company is not updating my live account.
    You told 24hrs but till now the amount is not credited in the live account or refunded back. Don't cheat people. You are not even giving a correct reply or providing as resolution. I want the refund as soon as possible. I have attached all the proofs .
    +2 photos
    Sep 5, 2023
    Complaint marked as Resolved 
    Olymp Trade customer support has been notified about the posted complaint.
    Greetings, Ashwanth115.

    We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

    We are waiting for your reply.
    Best regards, Olymp Trade team.
    Olymp Trade Customer Care's response, Sep 5, 2023
    Verified Support
    Hi, Ashwanth115.

    Thank you for marking it as "Resolved".

    Best regards, Olymp Trade team.
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      Venkat2002
      Aug 29, 2023
      Aug 30, 2023
      This thread was updated on Aug 30, 2023
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      As now 4 - 5 days gone since I deposited my Olymp trade account but not appeared in the real account of rs770 through paytm. I have raised a complaint to Olymp trade support but no progress about that. Please make my deposit soon.
      Request no. [protected]
      +1 photos
      Aug 30, 2023
      Complaint marked as Resolved 
      The deposit was done!!
      Olymp Trade customer support has been notified about the posted complaint.
      Hi, Venkat2002.

      Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

      Waiting for your response.
      Best regards, Olymp Trade team.
      Olymp Trade Customer Care's response, Aug 31, 2023
      Verified Support
      Greetings, Venkat2002.

      We are so happy that we have been useful to you. We are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

      Please let us know if you have any further questions.
      Best regards, Olymp Trade team.
      "
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        Aboshek
        Aug 29, 2023
        Sep 1, 2023
        This thread was updated on Sep 1, 2023
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        Hi Team,
        5Days completed but not received amount to my trading account. I paid on 24th aug 2023 to paid throw UPI QR please take action.

        I'm mailing to the support team but no response from them please update me as soon as possible.
        Name: Abishek
        USER ID:[protected]
        Request no: [protected]
        UPI Transaction ID:[protected]
        I attach screenshot for your reference.
        Please respond as soon as possible.

        Small information
        Name:knowflow technologies private limited
        Email Address:[protected]@gmail.com

        To this payment gateway I send amount.

        Regards,
        Abishek R
        +1 photos
        Olymp Trade customer support has been notified about the posted complaint.
        Greetings, Aboshek.

        We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

        We are waiting for your reply.
        Best regards, Olymp Trade team.
        ID:[protected]
        First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
        How long you will work.
        ID:[protected]
        First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
        How long you will work
        ID:[protected]
        First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
        How long you will work
        Olymp Trade Customer Care's response, Sep 1, 2023
        Verified Support
        Hi, Aboshek.

        Thank you for writing to us. However, the ID account you have provided is not applicable. Kindly check your ID account. It should be under your name. Or you can leave us your email address, the one you registered with us.

        Best regards, Olymp Trade team.
        I shared my ID account number and my registered mail ID

        Deposit on 24th Aug 2023 still now not received in my trading account waiting - Comment #4121642 - Image #0
        Deposit on 24th Aug 2023 still now not received in my trading account waiting - Comment #4121642 - Image #1
        Registered mail ID: saicharan.[protected]@gmail.com
        Registered mail ID: saicharan.[protected]@gmail.com

        Deposit on 24th Aug 2023 still now not received in my trading account waiting - Comment #4121651 - Image #0
        Email ID: saicharan.[protected]@gmail.com
        Shared email Id and user ID please check and update as soon as possible

        Deposit on 24th Aug 2023 still now not received in my trading account waiting - Comment #4121699 - Image #0
        Olymp Trade Customer Care's response, Sep 4, 2023
        Verified Support
        Hi, Aboshek.

        Thank you for letting us know about this. We are sorry to hear about your disappointment with us. Currently, we have technical difficulties with UPI. We can sort out the case for you. We have sent your information and the details of the case to our financial specialists. They will check the pending and contact you shortly!

        Best regards, Olymp Trade team.
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          Aboshek
          Aug 29, 2023
          Sep 1, 2023
          This thread was updated on Sep 1, 2023
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          Hi Team,
          5Days completed but not received amount to my trading account. I paid on 24th aug 2023 paid throw UPI QR please take action.

          I'm mailing to the support team but no response from them please update me as soon as possible.
          Name: Abishek
          USER ID:[protected]
          Request no: [[protected]]
          UPI Transaction ID:[protected]
          I attach screenshot for your reference.
          Please respond as soon as possible.

          Small information
          Name:knowflow technologies private limited
          Email Address:[protected]@gmail.com

          To this payment gateway I send amount.

          Regards,
          Abishek R
          +1 photos
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, Aboshek.

          Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

          Best regards, Olymp Trade team.
          ID:[protected]
          First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
          How long you will work
          Olymp Trade Customer Care's response, Sep 1, 2023
          Verified Support
          "Hi, Aboshek.

          Thank you for writing to us. However, the ID account you have provided is not accurate. Kindly check your ID account. It should be under your name. Another way is that you can leave us your email address, the one you registered with us.

          Best regards, Olymp Trade team.
          Registered email address: saicharan.[protected]@gmail.com

          Deposit on 24th Aug 2023 still now not received in my trading account waiting so only - Comment #4121644 - Image #0
          Olymp Trade Customer Care's response, Sep 6, 2023
          Verified Support
          Hello, Aboshek.

          We have already taken your case to work. The specialist will contact you shortly.

          Best regards, Olymp Trade team.
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            Naseer Rao Gara
            Aug 28, 2023
            Aug 30, 2023
            This thread was updated on Aug 30, 2023
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            I gained status through the XP points at the end of the last month, but for some reason it was revoked recently so that I didn't even have time to get all the advantages of it, only some high return deals.
            Maybe I’m blind but I haven’t found any information that the status is given for a certain amount of days or time for this matter.
            I need some explanation from the olymp trade representatives about the whole situation with the upgrade of my status.
            Sep 5, 2023
            Complaint marked as Resolved 
            That’s the best example of why you should always have to read the FAQ section thoroughly. All this time this info was there. Moreover olymp trade has replicated this condition on the platform too, right in your personal area. Be more attentive guys so you won't find yourself in an awkward situation.
            Olymp Trade customer support has been notified about the posted complaint.
            Hello, Naseer Rao Gara.

            Thank you for your question. We would like to answer your question as bellow. A status is valid for 30 days from the moment you achieve it. By the end of this period, you need to have earned a certain number of experience points to extend the current status for another 30 days. If you fail to reach the required level, the status will be downgraded (except the Starter status, which is the basic one).

            If there's anything else we can do to help, please let us know.
            Best regards, Olymp Trade team.
            Olymp Trade Customer Care's response, Sep 5, 2023
            Verified Support
            Hi, Naseer Rao Gara.

            Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

            Best regards, Olymp Trade team.
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              Nakul_Mitra
              Aug 28, 2023
              Aug 30, 2023
              This thread was updated on Aug 30, 2023
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              I've been trading on the market for a rather long period, but still can't get used quickly to the new environment whenever I step on the new platform.
              Olymp trade was surprisingly a pretty straightforward broker for me from the point of the platform's functionality. I never imagined that there are such brokers which proprietary software can work so fast without any glitches, and with an intuitive interface.
              Still, I faced some difficulties sorting things out how to apply leverage to the position. I heard guys talked about multipliers or multiplicators, whatever, but where to find them? I'm still on the demo and this is the only thing I can't understand.
              Olymp trade guys should certainly create a separate video manual how to use these multiplicators as it's not really clear. But other features are cool and understandable!
              Sep 1, 2023
              Complaint marked as Resolved 
              Shame on me! How can I dare to claim that I'm a "proficient" trader if I can't understand simple things. Well, prolly my chronic inattentiveness played the biggest role in this situation ;) Olymp trade pals, thank you! You've opened my eyes and now I do know how to apply leverages to positions. Calculations got easier, by the way, due to this kinda unique system of multipliers.
              Olymp Trade customer support has been notified about the posted complaint.
              Hello, Nakul_Mitra.

              We are incredibly grateful that you gave Olymp Trade a try. We understand that for traders, this could be a new experience. We hope it is a nice one.

              Regarding your question, leverage is referred to as multipliers. A multiplier multiplies your investment amount by a certain amount. The multiplier value shows how many times the total trade volume will increase. You can find multiplier values right next to the amount when making a trade.

              Best regards, Olymp Trade team.
              Olymp Trade Customer Care's response, Sep 1, 2023
              Verified Support
              Greetings, Nakul_Mitra.

              We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

              Please let us know if you have any further questions.
              Best regards, Olymp Trade team.
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                Atau_Sanfui
                Aug 28, 2023
                Aug 30, 2023
                This thread was updated on Aug 30, 2023
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                The overall amount of tradable assets across different classes is really impressive here.
                I’m not quite bothered about the number of instruments within the markets particularly. Like for instance the digital assets could be more substantial to my taste. but that is a marginal flaw to be honest.

                What upsets me more is that I can’t trade indices on the weekends although the broker claimed that I can do it, I believe somewhere in its trading blog.
                I wanted to have a decent trading experience using cryptos and indices during weekends since I don’t have enough time on the working days.
                Sep 3, 2023
                Complaint marked as Resolved 
                I see, I need to look at the info of the particular index if I am capable of trading it on the weekends, as every index has its peculiar trading schedule. For example, I can trade the Asian Composite Index, but NASDAQ or FTSE 100 I can’t. It’s good to know, props to customer support service.
                Olymp Trade customer support has been notified about the posted complaint.
                Hello, Atau_Sanfui.

                Thank you for your comment. We are so happy that you find Olymp Trade useful and interesting. We strive to connect with as many popular assets as possible. So that our users can take advantage of any trading chance that they can.

                Regarding your question, it is a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites. If you would like to know more about the trading hours of the assets, kindly follow the link https://plus.olymptrade.com/en/assets.

                If there's anything else we can do to help, please let us know.
                Best regards, Olymp Trade team.
                Olymp Trade Customer Care's response, Sep 4, 2023
                Verified Support
                Hi, Atau_Sanfui.

                Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                Best regards, Olymp Trade team.
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                  Balram999
                  from Indore, Madhya Pradesh
                  Aug 26, 2023
                  Aug 30, 2023
                  This thread was updated on Aug 30, 2023
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                  Address: Olymp trade India

                  I deposit my money in Olymp trade account on 23/08/23 but i dont receive amount in my Olymp trade account. I complain but nothing happened. And the Olymp trade customer care says that your amount is deposit in 24 hours but still the is not deposit in my Olymp trade account.
                  This is my request no: [protected] .
                  Please help me🙏
                  +1 photos
                  Olymp Trade customer support has been notified about the posted complaint.
                  Hello, Balram999.

                  Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

                  Best regards, Olymp Trade team.
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                    R
                    Aug 25, 2023
                    Aug 30, 2023
                    This thread was updated on Aug 30, 2023
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                    Dear Team,

                    I have deposited 2000 INR through p2p UPI and also confirm the UTR NO but amount not credited in my account request you to pls check and confirm.
                    Date -24/08/2023
                    User id[protected]
                    Rishi kumar
                    Amount -2000
                    Transaction id-T2308242244192342227820
                    UTR no[protected]

                    If you not credited pls return back to my bank account
                    Bank-central Bank of India
                    DepositRequest no.[protected]
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hi, Rishiverma.[protected]@gmail.com.

                    Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

                    Waiting for your response.
                    Best regards, Olymp Trade team.
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                      Aug 25, 2023
                      Aug 30, 2023
                      This thread was updated on Aug 30, 2023
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                      Dear Team,

                      I have deposited 2000 INR through p2p UPI and also confirm the UTR NO but amount not credited in my account request you to pls check and confirm.
                      Date -24/08/2023
                      User id[protected]
                      Rishi kumar
                      Amount -2000
                      Transaction id-T2308242244192342227820
                      UTR no[protected]
                      Bank-central Bank of India
                      DepositRequest no.[protected]
                      +3 photos
                      Olymp Trade customer support has been notified about the posted complaint.
                      Greetings, Rishiverma.[protected]@gmail.com.

                      We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                      We are waiting for your reply.
                      Best regards, Olymp Trade team.
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                        ashwanth115
                        Aug 25, 2023
                        Aug 28, 2023
                        This thread was updated on Aug 28, 2023
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                        My Account Id:[protected]
                        Email id: ashwanth.[protected]@gmail.com
                        Deposit No: [protected]

                        I have done deposit of Rs. 700 on 24 th August 2023. The amount is not yet credited into my live account . I have raised tickets on email as well as through tickets. When spoke with bank they told that the amount is credited to their account. But the company is not updating my live account.
                        +2 photos
                        Sep 5, 2023
                        Complaint marked as Resolved 
                        Olymp Trade customer support has been notified about the posted complaint.
                        Any updates on my refund? It is more than 4 days. Till now there is no update you keep on saying the finance department is looking into it. You have my money and not even responding or returning it. Return my money soon. You told 24 hours it will be refunded
                        Olymp Trade Customer Care's response, Aug 30, 2023
                        Verified Support
                        Hi, Ashwanth115.

                        Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

                        Waiting for your response.
                        Best regards, Olymp Trade team.
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                          Vijay_Bhatt
                          Aug 24, 2023
                          Aug 30, 2023
                          This thread was updated on Aug 30, 2023
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                          Hi guys. One day I was surfing in the olymp trade and found the signals and extensions for trading. They have advertised it a lot and I have heard a lot of good reviews about its signals and extensions. And I wanted to try very hard. Nowadays trading markets are all very complicated and I wanted something that will help me to make my decisions but in general I could not even buy it. I had a lot of bonuses and tried to buy it with the money I made from those bonuses. But it did not work out. They have said on their web page that you can do that purchase using the money that you made. I do not know how that happened. Maybe Trading God wants me to overcome those problems alone?
                          Sep 5, 2023
                          Complaint marked as Resolved 
                          Guys, Trading God has nothing to do with it. I just can not do it with the bonus money, It was basically and literally written on their page. So, nevermind, all good I did it with other money. And those extensions are really good.
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hello, Vijay_Bhatt.

                          Thanks for taking the time to share your thoughts and feedback with us. We are glad to hear that you take time and effort studying trading and Olymp Trade. We understand that trading can be complicated sometimes. And the good thing is that we can always find a solution for it if we want to.

                          To answer your question, you cannot upgrade your status by the bonus fund. But the good news is that you can buy it with your balance. Hope this information is useful.

                          Best regards, Olymp Trade team.
                          Olymp Trade Customer Care's response, Sep 5, 2023
                          Verified Support
                          Greetings, Vijay_Bhatt.

                          We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                          Please let us know if you have any further questions.
                          Best regards, Olymp Trade team.
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                            Parveen Bakshi
                            from Bengaluru, Karnataka
                            Aug 23, 2023
                            Aug 24, 2023
                            This thread was updated on Aug 24, 2023
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                            Resolved

                            Early trade close not working on FTT

                            I did my homework and thoroughly studied Olymp Trade’s trading conditions and rules regarding FTT. Don’t need to mention that fixed time trading was something new to me, and that’ exactly why I spend time to make sure I understand what I am doing.
                            However, Olymp Trade said that it’s possible to close trade early. I had such case, my profit on this particular trade was quite big, and wanted to close the trade.
                            But guess...
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                            Aadish Agrawal
                            Aug 22, 2023
                            Aug 23, 2023
                            This thread was updated on Aug 23, 2023
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                            Resolved

                            I have been using dollars for funding my account but I decided to change it to euro. But I do not want to change the amount to dollars again. If you did not understand, I will tell you again. I am funding euros to my dollars account and I can not even change the account currency type. So I do not want to fund but I do not want to exchange it for dollars as well. I do not know what to do and how to behave in these situations.
                            Aug 23, 2023
                            Complaint marked as Resolved 
                            Guys I just want to say sorry, I did not notice that it is not possible in general. So I opened a new account in euros and deleted the dollar one. Everything worked perfectly.
                            Olymp Trade customer support has been notified about the posted complaint.
                            Hello, dear Aadish Agrawal.

                            Thank you for your question. We are glad that you have sent it to us. According to our understanding, you want to know How to Transfer Money between Accounts. As multi-accounts are interconnected, it is possible to transfer funds between them as you please.

                            To do that, you need to go to the "Transfer" tab in the "Accounts" menu, then choose the sender and the recipient, and fill in the desired amount. All that is left is to click a "Transfer" button.

                            If you are open to discussing your experience further, please call/email us.
                            Best regards, Olymp Trade team.
                            Olymp Trade Customer Care's response, Aug 24, 2023
                            Verified Support
                            Greetings, Aadish Agrawal.

                            We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                            Please let us know if you have any further questions.
                            Best regards, Olymp Trade team.
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                              Mustafa Ram Bir
                              Aug 22, 2023
                              Aug 24, 2023
                              This thread was updated on Aug 24, 2023
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                              Resolved

                              I'm not quite proficient at trading but due to this broker I feel how my knowledge base is being expanded in the geometrical progression! But, nevermind, it's just a preface why I chose Olymp trade. I was completely sure there would be no problems, but actually, I was wrong...
                              I created a USDT account as the company states it's something innovative and it ensures far more quicker transactions and a more secure environment. Well, I believed that words. Still, after I opened an account, passed through all mandatory verification procedures, I made my first deposit. And, oh, my god! I was waiting for my money more than several hours. I don't really think it's something the broker implies under "quicker transactions". So, guys, I'm waiting for your explanation, I don't really want to discredit this company as there's so many useful functions and features...
                              Aug 25, 2023
                              Complaint marked as Resolved 
                              My silly head as usually was wrong xD I promise you guys that I'mma read all the instructions and the information in the help center before creating such aggressive inquiries =) How could I dare not to know that transactions processing depends on the blockchain network and may take up to 24 hours... Sorry, Olymp Trade, you are my besties, love ya!
                              Olymp Trade customer support has been notified about the posted complaint.
                              Greetings, Mustafa Ram Bir.

                              We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                              We are waiting for your reply.
                              Best regards, Olymp Trade team.
                              Olymp Trade Customer Care's response, Aug 30, 2023
                              Verified Support
                              Hi, Mustafa Ram Bir.

                              Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                              Best regards, Olymp Trade team.
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                                Aashu Sinha
                                Aug 21, 2023
                                Aug 23, 2023
                                This thread was updated on Aug 23, 2023
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                                My Money has been debited from my account but it has not been credited on my olymp trade account. Please resolve this or return back my money ASAP!
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hello Aashu Sinha.

                                Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

                                Best regards, Olymp Trade team.
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                                  Din Kamal
                                  Aug 19, 2023
                                  Aug 21, 2023
                                  This thread was updated on Aug 21, 2023
                                  Resolved
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                                  Resolved

                                  I have been researching trading platforms for months straight. And finally I have decided that I am going with olymp trade and the day when I have decided to launch the platform and do some trades I did not succeed. But I did not succeed in my trading set up. I tried with my macbook and everything was good. So I do not know whom to complain about. To you because that platform did not respond or to google that their browser is not opening it. It writes webgl and something. I do not know what the hell it is, and I can not deal with it. Thanks to Apple for making such a good laptop.
                                  Aug 23, 2023
                                  Complaint marked as Resolved 
                                  I solved it in a couple of seconds and a couple of clicks dudes, it wasn't even a problem it was just webgl turned off and I just switched. So my bad!
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hello, Din Kamal.

                                  Thank you for your interest in the Olymp Trade platform. We are happy to help you set up. You can try it on our website or our app. To receive our official link, kindly contact us through
                                  - via e-mail [protected]@olymptrade.com
                                  - in a live chat at www.olymptrade.com
                                  - in direct messages of our group www.facebook.com/olymptradecom/
                                  We will help you! We will be very grateful for the update on your issue.

                                  Best regards, Olymp Trade team.
                                  Olymp Trade Customer Care's response, Aug 24, 2023
                                  Verified Support
                                  Hi, Din Kamal.

                                  Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                                  Best regards, Olymp Trade team.
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                                    Jamadagni S
                                    Aug 19, 2023
                                    Aug 23, 2023
                                    This thread was updated on Aug 23, 2023
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                                    One day I found a good trading strategy with heiken ashi and I wanted to try it. So I spent my whole day trying to find that indicator in olymp trade and I haven't succeeded. It is one of the most popular indicators guys, who did not have it? I just scrolled through every single one and did not find it at all. I do not know what to do with that thing any more. I need to try that heiken ashi trading strategy but I do not want to abandon olymp trade. I am very sad.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hi, dear Jamadagni S.

                                    Thank you for writing to us. We are glad that you have sent this question to us. We can help you. To use Heiken Ashi chart, you can simply go to the third icon called Chart Types. This icon should be at the bottom left of the chart. When you click in, you can choose the Chart Types you want.

                                    If there's anything else we can do to help, please let us know.
                                    Best regards, Olymp Trade team.
                                    Guys sorry for friendly fire, I just discovered that heiken ashi is a type of a chart not an indicator. All good. Continue to trade!
                                    Olymp Trade Customer Care's response, Aug 23, 2023
                                    Verified Support
                                    Greetings, Baldev Keer.

                                    We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                                    Please let us know if you have any further questions.
                                    Best regards, Olymp Trade team.
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                                      Shubhami007
                                      Aug 18, 2023
                                      Aug 21, 2023
                                      This thread was updated on Aug 21, 2023
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                                      Resolved

                                      I make deposit of 204 USDT on your platform to continue trading journey but i frustrated with the trade execution because when and where i want to place the order on time frame like 1, 2, 3 and 5 minutes it placed after delaying 15 seconds to 25 seconds which makes me frustrated and i thought i move to the lower time frame so trade delaying issue may be not happen because in june and july month i also get similar issue which don't won't me to gain profit and end up with loosing my all capital. And today i experience same thing and i loose all my deposited money. Because some time no delay in placing the trades and but most of the time delay which make me to do mistakes. When i contacted Support team regarding my refund for this they told me it is not possible. He told me i accepted their T&C during account opening where it is mentioned that after opening/placing the trade money is not refundable. But i want to tell you there is also not mentioned in T&C to make delay in trade execution. Your service is worst. I think your app is full of bug, but that bug is not work for us they only work for the company.
                                      I want my lst deposited money back to my depositing wallet.
                                      Sep 23, 2023
                                      Complaint marked as Resolved 
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 21, 2023
                                      Olymp Trade Customer Care's response
                                      Greetings, Shubhami007.

                                      Your review is very concerning to us. Olymp Trade is a reliable broker, it is a member of the International Financial Commission https://olymptrade.com/en-us/regulation. This is a confirmation of the high quality of our services and a guarantee for each trader of deposit insurance, comprehensive support, and prompt resolution of all issues.

                                      Regarding your question, when you check the Internet speed, kindly make sure it is more than 30 Mbps for the platform to perform stably. As a rule, delays do not significantly affect the result of the transaction.

                                      We also have an independent department to handle such complaints. If you feel disagree with the outcome of the transaction, they will review it. Please email [protected]@olymptrade.com with the details.

                                      Best regards, Olymp Trade team.
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