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Olymp Trade — The money debited from my bank account but were not credited to trade account.
This is my account USER ID no:55494830
MAIL ID: [protected]@gmail.com
Please solve this problem.
This is my account USER ID no:55494830
MAIL ID: [protected]@gmail.com
Please solve this problem.
Olymp Trade Customer Care's response, Dec 19, 2022
Verified Support
Greetings, Hari Prabala.
Thank you for your reply. We are writing to let you know that we have passed your account information for our specialists. They are working from their side and will contact you shortly regarding the pending.
Best regards, Olymp Trade team.
Thank you for your reply. We are writing to let you know that we have passed your account information for our specialists. They are working from their side and will contact you shortly regarding the pending.
Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Dec 19, 2022
Verified Support
Greetings, Hari Prabala.
Thank you for your reply. We are writing to let you know that we have passed your account information for our specialists. They are working from their side and will contact you shortly regarding the pending.
Best regards, Olymp Trade team.
Thank you for your reply. We are writing to let you know that we have passed your account information for our specialists. They are working from their side and will contact you shortly regarding the pending.
Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Dec 27, 2022
Verified Support
Hello, Hari Prabala.
It’s a pity to hear of your less than satisfactory experience. We hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We understand that traders are used to smooth and fast deposits on the platform, but such cases are rare happened.
Regarding your case, there was a technical failure when making your deposit, so it was not processed. According to the international payment system rules 30 days after the incident, the money can be returned to your payment source or transferred to your trading account on the platform.
We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It’s a pity that it caused you negative emotions.
Best regards, Olymp Trade team.
It’s a pity to hear of your less than satisfactory experience. We hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We understand that traders are used to smooth and fast deposits on the platform, but such cases are rare happened.
Regarding your case, there was a technical failure when making your deposit, so it was not processed. According to the international payment system rules 30 days after the incident, the money can be returned to your payment source or transferred to your trading account on the platform.
We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It’s a pity that it caused you negative emotions.
Best regards, Olymp Trade team.
Hello sir/madam,
Last year dec 27 2022 i got your message.in that message you told me. i have to wait for 30 days for money transfer according international payment system but still i didnot receive anything yet .how long i have to wait . almost 2 month gone.i don't have hope get my money back to my account.
Last year dec 27 2022 i got your message.in that message you told me. i have to wait for 30 days for money transfer according international payment system but still i didnot receive anything yet .how long i have to wait . almost 2 month gone.i don't have hope get my money back to my account.
Hello sir/madam,
Last year dec 27 2022 i got your message.in that message you told me. i have to wait for 30 days for money transfer according international payment system but still i didnot receive anything yet .how long i have to wait . almost 2 month gone.i don't have hope get my money back to my account.
Last year dec 27 2022 i got your message.in that message you told me. i have to wait for 30 days for money transfer according international payment system but still i didnot receive anything yet .how long i have to wait . almost 2 month gone.i don't have hope get my money back to my account.
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+54 11 5917 5747 [Buenos Aires]
+27 21 100 3880 [Cape Town]
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Thank you for bringing this pending to our attention. We are having a technical difficulty with UPI. We can solve the pending for you. To do so, please leave us your ID account. With it, we can check the pending and contact you with the update.
Waiting for your response.
Best regards, Olymp Trade team.
Please solve this problem.
MAIL ID: [email protected]
Please solve this problem.