Olymp Trade — Took all my money | |
11 days ago Olymp Trade team blocked my account.. i have no problem..but now they not refunding my balance money.. Was this information helpful? | |
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Olymp Trade customer support has been notified about the posted complaint. | |
 4 Comments | |
Comments
Hello, Satyajit!
Thank you for taking the time to leave a complaint. We are sorry to hear about your unsatisfactory experience with us. As a member of an "A" category of the international Financial Commission, we are willing to solve any issues that may occur. We will help you with great pleasure if you provide us with more details on the situation with a refund. Kindly specify your account ID number so that we can pass the request to our support team.
Best regards, Olymp Trade team.
Thank you for taking the time to leave a complaint. We are sorry to hear about your unsatisfactory experience with us. As a member of an "A" category of the international Financial Commission, we are willing to solve any issues that may occur. We will help you with great pleasure if you provide us with more details on the situation with a refund. Kindly specify your account ID number so that we can pass the request to our support team.
Best regards, Olymp Trade team.
Hello, dear!
Thank you for sharing more details. Indeed, your account has been blocked in accordance with 8.5.1. of the Service Agreement due to repeated registration after the violation. Unfortunately, in such a case the amount will not be refunded. You have all rights to appeal the company's decision by filing a complaint to the independent regulator: https://financialcommission.org/olymp-trade/
Best regards, Olymp Trade team.
Thank you for sharing more details. Indeed, your account has been blocked in accordance with 8.5.1. of the Service Agreement due to repeated registration after the violation. Unfortunately, in such a case the amount will not be refunded. You have all rights to appeal the company's decision by filing a complaint to the independent regulator: https://financialcommission.org/olymp-trade/
Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Oct 1, 2021
Verified Support
Hello dear, Satyajit Padhee's!
Sorry for the long wait for a response. When registering on the platform, you have accepted the rules of the Service Agreement. We will quote you paragraph 8.5.1:
"If the Company has repudiated the Agreement with the Client for the violation of the terms
of the Agreement, the Client has no right to open a new account, including by entering third party’s
data during registration. If the Company reveals the Client’s violation specified in this clause, the
consequences stipulated in Cl. 8.5. of the Agreement follow".
Unfortunately, due to a violation of the platform rules, your account is blocked. In this case, the funds are non-refundable.
We are sorry that this caused your negative emotions.
Best regards, Olymp Trade team.
Sorry for the long wait for a response. When registering on the platform, you have accepted the rules of the Service Agreement. We will quote you paragraph 8.5.1:
"If the Company has repudiated the Agreement with the Client for the violation of the terms
of the Agreement, the Client has no right to open a new account, including by entering third party’s
data during registration. If the Company reveals the Client’s violation specified in this clause, the
consequences stipulated in Cl. 8.5. of the Agreement follow".
Unfortunately, due to a violation of the platform rules, your account is blocked. In this case, the funds are non-refundable.
We are sorry that this caused your negative emotions.
Best regards, Olymp Trade team.
Hello, Satyajit.
We understand your dissatisfaction caused by this situation. However, the consequences occurred after the violation of the terms described in the platform's Service Agreement.
The funds are withheld in accordance with section 8 of the Service Agreement (clause 8.5.): "If the Client breaches any terms of the Agreement and its integral parts listed in clause 1.2, including refusal to undergo the necessary checks and refusal to provide the necessary information, the Company has the right to terminate the Agreement; to void any Client transaction; to close one, several, or all Client trades at any time, at its own discretion; and to stop rendering services to the Client and return funds to the Client or not at its discretion. Any violation of the terms listed in this section, deprives the Customer the right to demand payment or refund from the Company."
The legal information can be viewed here: https://olymptrade.com/en-us/terms
Best regards, Olymp Trade team.
We understand your dissatisfaction caused by this situation. However, the consequences occurred after the violation of the terms described in the platform's Service Agreement.
The funds are withheld in accordance with section 8 of the Service Agreement (clause 8.5.): "If the Client breaches any terms of the Agreement and its integral parts listed in clause 1.2, including refusal to undergo the necessary checks and refusal to provide the necessary information, the Company has the right to terminate the Agreement; to void any Client transaction; to close one, several, or all Client trades at any time, at its own discretion; and to stop rendering services to the Client and return funds to the Client or not at its discretion. Any violation of the terms listed in this section, deprives the Customer the right to demand payment or refund from the Company."
The legal information can be viewed here: https://olymptrade.com/en-us/terms
Best regards, Olymp Trade team.
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think 100 times before amount deposit...
Blocked my account and took all my balance. Now refusing to refund my balance.
People of India don't fall into the trap.