[Resolved]  Olymp Trade — What do you mean trading is closed?

I was trying to getting used to this platform, you know, it's all cool, I am chilling, just doing my thing. Registered on the platform, deposited some money, found what I am going to trade, found where the strategies are, where the indicators are, how I chart assets and whatnot. Anyways, got used to the platform, got used to the assets, I know what I am allowed to trade and when. Doing my stock trades within the market hours, trading forex pairs outside of stock trading hours and all that. It's all good. Anyways. On last monday, I am trying to just trade some EURUSD, you know, getting my first trades in for practice, getting warmed up for market open... It says something like "Trading is closed until 22:00 You can explore assets available for trading — for instance Asia Composite Index" - Ummm you sure? Hello? It's not a Sunday. It is a Monday. Markets are open. I googled it, I double checked.

It's a big issue cuz I was on my way to make boatloads of cash in it, maybe??? how do you explain that? Go figure!
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Oct 29, 2023
Complaint marked as Resolved 
Ooooh shoooot! So it was the EURUSD OTC afterall. And it can be traded when the actual EURUSD market is closed or something like that. I was checking out the wrong instrument basically. I looked at the list of assets again, I saw the right asset and i was good to go, able to trade, no problems left.
Olymp Trade customer support has been notified about the posted complaint.
Complaint comments 

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Greetings, DeepeshTr.

Thank you for bringing this to our attention. Olymp Trade is a modern broker which strives to provide the finest trading conditions for its users. Regarding your concern, that's a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites.

If you would like to know more about the trading hours of the assets, you can access it in the Olymp Trade website. In particular, you can see the trading schedule of EURUSD with this link: https://plus.olymptrade.com/en/assets/eurusd/schedule – you can do the same with other assets.

Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.
Greetings, DeepeshTr.

Thank you for bringing this to our attention. Olymp Trade is a modern broker which strives to provide the finest trading conditions for its users. Regarding your concern, that's a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites.

If you would like to know more about the trading hours of the assets, you can access it in the Olymp Trade website. In particular, you can see the trading schedule of EURUSD with this link: https://plus.olymptrade.com/en/assets/eurusd/schedule – you can do the same with other assets.

Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.
Greetings, DeepeshTr.

Thank you for bringing this to our attention. Olymp Trade is a modern broker which strives to provide the finest trading conditions for its users. Regarding your concern, that's a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites.

If you would like to know more about the trading hours of the assets, you can access it in the Olymp Trade website. In particular, you can see the trading schedule of EURUSD in the Olymp Trade website assets pages --- you can do the same with other assets.

Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Dec 28, 2023
Verified Support
Greetings, DeepeshTr.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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