Claimed

Olymp Trade Complaints & Reviews

4
Updated: Oct 26, 2025
Complaints 1553
Resolved
1146
Unresolved
407
Contacts

File a complaint to Olymp Trade

Having problems with Olymp Trade?

File a complaint and get it resolved by Olymp Trade customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Olymp Trade reviews & complaints page 59

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Harbhajan_Malpani
Jul 7, 2021
Resolved
Report
Copy
Resolved

When trading currency pairs in Olymp Trade FTT platform, I can see how to select the expiration time for every trade I open. I monitor the Forex market in the light of correlation between fundamental and technical analysis. I am convinced that the technical background can create a powerful base for the market price to reverse and start a new trend, while fundamental triggers act as starting points for that. However, I could not set postponed orders on the FTT OT platform so that the software could open a trade automatically when prices reach a certain level. Why does the platform not work properly in terms of buy limit orders?
Jul 10, 2021
Complaint marked as Resolved 
Thanks to a conversation with the company expert, I realized my mistake. The Olymp Trade platform for the fixed-time type of trading does not have a function of postponed orders. All of the trades have to be done at the market price, while there’s an option of selecting the expiration time of trades. Postponed orders are related to a different type of trading in the financial markets.
Olymp Trade customer support has been notified about the posted complaint.
Hello there, Harbhajan_Malpani!

Thank you for sharing. To set up the pending order, you need to choose a preferred asset in the Fixed Time Trades mode and press the Order button placed at the right tab (below the Duration settings). You can set the postponed orders by specifying a particular quote value or choosing the time when the order will be executed.

Best regards, Olymp Trade team.
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mohan_Khalsa
    Jul 6, 2021
    Resolved
    Report
    Copy
    Resolved

    I'm new to Olymp Trade. Revised video materials on trade, re-read many articles and reviews. I studied the basics of technical and fundamental analysis, looked at how they trade on the news. I also watched a video about the use of some indicators in trading.
    And now (shame to admit), I am facing a problem that I cannot solve. I am not very good at system administration and do not know how to install the program on my computer. Can someone tell me is it easy to install OT app if I'm not that experienced in this?
    Jul 12, 2021
    Complaint marked as Resolved 
    Thank you for your quick and detailed reply. I downloaded the program from the official website by following your link. Yes, indeed, installing the program was very easy. I installed the program and contacted technical support about depositing. I successfully deposited money. Thanks for helping me get through that agenda! I am planning to start trading ASAP.
    Olymp Trade customer support has been notified about the posted complaint.
    Verified Support
    Jul 06, 2021
    Olymp Trade Customer Care's response
    Hello, dear Mohan_Khalsa!

    Thank you for contacting us. It is great that you have taken the time to revise the video tutorials, browse through the articles and learn more about the indicators.

    You can find the latest version of our trading application here: https://olymptrade.com/en-us/download Choose the version compatible with your device from the list and download the file.

    To give you more thorough feedback, we will need more details. Please, share your account ID number so that we can pass your request to our support team. Our specialists will be happy to guide you through the download process and help to solve any appearing difficulties.

    Best regards, Olymp Trade team.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Nikunj Agravat
      Jul 5, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: Dhareshver Park, Jetpur Road Dhoraji rajkot

      My Name is Nikunj Agravat User ID 77568599
      Sir my task is created 1to 5 working days is completeled also but my live account balance is still not reflected.
      I am facing problem, sir please many days are wait but not solution all screen shot are provide financial team but you are not provide my live account balance why??
      9 days already completely transaction but no update no help.
      +3 photos
      Jul 7, 2021
      Complaint marked as Resolved 
      Olymp Trade customer support has been notified about the posted complaint.
      Verified Support
      Jul 06, 2021
      Olymp Trade Customer Care's response
      Hi, dear Nikunj Agravat!

      Thank you for getting in touch with us. Please, take our sincerest apologies for any inconvenience caused by the mentioned delay. We have passed your request to our support team. Our specialist will reach out to you at the earliest convenience and provide you with the latest updates on the deposit issue. We appreciate your patience greatly. Please, let us know if any further questions appear. We will be happy to help.

      Best regards, Olymp Trade team.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Manisha Divatiya
        Jul 4, 2021
        Resolved
        Report
        Copy
        Resolved

        This trading its loss of my money and I will face only losses and im victimed

        Address: OLYMP TRADING PLATFORM IN ONLINE I DO NOT KNOW THIS COMPANY ADDRESS
        Website: WWW.OLYMP TRADE.COM

        Date of incident;2021/june16 to july 6

        my mobile number; [protected]

        discription; im also intrested but this trading is tottally opposite
        i will start investing in june 16, 2021, first time investing is profitted but next of all investments also faceing the loses, i will use difrents of three accounts but no one use im also lossingns on one months, my one month lossings 12, 0000, thisis is the CHEAT trading...
        +15 photos
        Helpful
        2 other people found this review helpful
        2 found this helpful
        Write a comment
        Report
        Copy
        Nirmal_Koshy
        Jul 3, 2021
        Resolved
        Report
        Copy
        Resolved

        I generally appreciate OT's web trading platform. Here I’m mainly attracted by the possibility to trade with fixed amounts and multipliers. However, I see that it requires a great deal of practice to learn to calculate the most optimal size of a trading amount and a multiplier value to withstand a possible drawdown.
        Despite the whole attractiveness of the platform, I face one problem. I see that Fibonacci levels are not easy to use here. Do you intend to improve its functionality?
        Jul 7, 2021
        Complaint marked as Resolved 
        Sorry, my problem was exaggerated. I already got used to this tool.
        Olymp Trade customer support has been notified about the posted complaint.
        Verified Support
        Jul 05, 2021
        Olymp Trade Customer Care's response
        Hello there, Nirmal_Koshy!

        Thank you for taking the time to leave your feedback. We are glad that you appreciate the opportunity to trade with fixed amounts and set up a multiplier value. Can you please give us more information about the difficulties you experienced while using the Fibonacci levels? We would gladly share your feedback with our team. It is extremely important for us that the platform is convenient and functional for our traders.

        Best regards, Olymp Trade team.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Deepakbra
          Jul 1, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Mumbai
          Website: www.olymptrade.com

          Olymp trade is not withdrawing my money . And making saveral excuses everyday.
          Aug 5, 2021
          Complaint marked as Resolved 
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, dear!

          Thank you for bringing this to our attention. We are sorry for any inconvenience caused by the mentioned delay. Can you please specify your account ID number? We would pass your request to our support team and ensure that you are provided with full assistance on this case.

          Best regards, Olymp Trade team.
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            C
            Chhoti Chandan Sharma
            Jun 23, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: Mumbai

            I have lost lot of money due to you have not processed my withdrawal at time i lost my patience and lost my money. Return all my money 1300 dollor or i will file complain against you.
            Aug 5, 2021
            Complaint marked as Resolved 
            Olymp Trade customer support has been notified about the posted complaint.
            Hello, Chhoti Chandan Sharma!

            Thank you for letting us know about the withdrawal issue. Can you please specify your account ID number? This way we can pass your request to our support team. We will make sure that you are provided with full assistance on this matter.

            Best regards, Olymp Trade team.
            Chhoti Chandan Sharma's [Complaint's author] reply, Jun 24, 2021
            I am very poor person i have taken loan to trade
            Chhoti Chandan Sharma's [Complaint's author] reply, Jun 24, 2021
            I won 530 dollar . When i withdraw the money 317 dollar on 22/06/2021 at night . But my withdrawal on hold due account verification. In past also 3 times it happen when withdraw the amount they said you need to verify your account. My mind got upset and loss my temper and also loss my all winning. So please i request please refund all my money 1752 dollar as you not process withdrawal and making excuse for account verification everytime. So please refund all my money i have take. Loan to earn money from your app. But lost all my money and winning due to you always ask account verification during when i request withdrawal. I already verify 3 times my account.
            Chhoti Chandan Sharma's [Complaint's author] reply, Jun 24, 2021
            75730756
            Chhoti Chandan Sharma's [Complaint's author] reply, Jun 24, 2021
            My account number:-75730756
            I won 530 dollar . When i withdraw the money 317 dollar on 22/06/2021 at night . But my withdrawal on hold due account verification. In past also 3 times it happen when withdraw the amount they said you need to verify your account. My mind got upset and loss my temper and also loss my all winning. So please i request please refund all my money 1752 dollar as you not process withdrawal and making excuse for account verification everytime. So please refund all my money i have take. Loan to earn money from your app. But lost all my money and winning due to you always ask account verification during when i request withdrawal.
            Hello, dear Chhoti Chandan Sharma!

            Thank you for sharing the details with us. We understand that losses can be demotivating, but there is no such provision of a refund of any trade amount that you invest willingly for a trade. We provide access to a convenient financial instrument but the success depends entirely on your decisions.

            It is crucial to keep up with a money management strategy to avoid excessive risks. ​It is also important to stay rational and keep the emotions under control while trading. We recommend viewing our trading psychology materials in the blog section: https://blog.olymptrade.com/education/psychology/

            We have passed your request to our support team. Our support team specialist will contact you and give you more information about the verification procedure.

            Best regards, Olymp Trade team.
            Helpful
            Found this helpful?
            3 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Anand_Mukhopadhyay
              Jun 22, 2021
              Resolved
              Report
              Copy
              Resolved

              I was mainly attracted by your web platform because it allows to regulate risks by simply choosing multipliers and fixed amounts for each trade. When I’m not confident in my market analysis, I respectively choose a low multiplier value and invest a small amount. On the contrary, when I’m confident in my analysis, I stick with higher parameters.
              However, I also like Metatrader. I traded on it for a long time. But I don’t know how to change leverage here. Could you give me a prompt?
              Jun 26, 2021
              Complaint marked as Resolved 
              Sorry I understood how to do this. I can do this in my personal office.
              Olymp Trade customer support has been notified about the posted complaint.
              Hello, dear Anand_Mukhopadhyay!

              Thank you for your detailed feedback. We are glad that you appreciate the opportunity to choose a multiplier value and set up fixed amounts for each trade. To change the leverage size on the Olymp Trade MT4 platform, open the link https://metatrader.olymptrade.com/metatrader. You can set up the preferred leverage value from the dropdown list, it is placed under the Log in and Server rows. Please, let us know if any further questions appear. We will help you with great pleasure.

              Best regards, Olymp Trade team.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Sushant_Char
                Jun 22, 2021
                Resolved
                Report
                Copy
                Resolved

                When I started working here - I used the demo for quite a long time and generally tried different services and tried to evaluate what would suit me or not - and I like that the company does not restrict access to anything in time and you can always return to this.
                though I have one question - why did they add MT4 here. This is an old enough trading terminal, which is of no interest. It seems to me that this is generally not worth attention.
                Jun 24, 2021
                Complaint marked as Resolved 
                Well, in general, everything is correct. Maybe I really look at this situation too narrowly. It's good that there are those who appreciate this option.
                Olymp Trade customer support has been notified about the posted complaint.
                Hello, Sushant_Char!

                Thank you for reaching out. We are glad that you're satisfied with the Olymp Trade platform. We try to provide diversity and satisfy customers of all sorts and there are many traders who prefer MT4 over FTT and Forex. Therefore, we have added MT4 to our platforms as well. Our team puts in the effort every day to provide the best services to all. Feel free to contact if you have any suggestions or any other question arises. Happy trading!

                Best regards, Olymp Trade team.
                Hello, Sushant_Char!

                Thank you for reaching out. We are glad that you're satisfied with the Olymp Trade platform. We try to provide diversity and satisfy customers of all sorts and there are many traders who prefer MT4 over FTT and Forex. Therefore, we have added MT4 to our platforms as well. Our team puts in the effort every day to provide the best services to all. Feel free to contact if you have any suggestions or any other question arises. Happy trading!

                Best regards, Olymp Trade team.
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Amrit_George
                  Jun 21, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Olymp Trade stated that I can limit my possible losses with a stop-loss order protection. When I open the FIxed Time Trading in the OT platform, I cannot find the option of selecting the price for the Stop-loss order, it does not appear here. The same story is about the take-profit order, but I can cope with that somehow. I can close profitable deals manually or wait for the expiration time. But the SL function is absent. What should I do to enable this function?
                  Jun 24, 2021
                  Complaint marked as Resolved 
                  Thanks to Olymp Trade support, I have realized the difference and my mistake. I was trying to add stop-loss orders in Fixed Time Trading, while this type of trading does not suggest such an option. As a result, the OT platform does not even have such a function in it. To enable the stop-loss order feature, as well as other advantages of the Forex type of trading in the financial markets, I had to switch to the Olymp Trade MetaTrader4 platform with the appropriate account type. All of the new trades have an automatic stop-loss protection, which I can adjust or change according to my method of analysis.
                  Olymp Trade customer support has been notified about the posted complaint.
                  Greeting, Amrit_George!

                  Thank you for reaching out. Take profit/ Stop Loss features are available in Olymp Trade platform. To make the Take Profit and Stop Loss editor visible, you need to enable it in the Settings section (in the left tab of the screen). Feel free to contact if any other question arises.

                  Best regards, Olymp Trade team.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Ram_Harjo
                    Jun 21, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    I keep exploring your web platform with great pleasure. It turned out to be new for me in many regards. For example, previously I never traded with fixed amounts and multipliers. So, I try to experiment with these parameters the whole day long. I change them based on the market situation.
                    However, it seems to me your platform lacks one crucial tool. That’s Fibonacci. I can’t do without it and hope I have just overlooked it. Is it present here?
                    Jun 24, 2021
                    Complaint marked as Resolved 
                    Sorry to disturb you. I think that I exaggerated that problem. I will use Fibonacci on your Metatrader. Afterall, this platform comes with several versions of this tool.
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hello, dear Ram_Harjo!

                    Thank you for taking the time to leave a question. We are glad that you have chosen us to trade Forex. Yes, the Fibonacci levels drawing tool is available on the Olymp Trade Forex. To find Fibonacci levels, you need to click on the Indicators button at the left bottom of the chart. Then, scroll down to the Drawing section in the appeared tab and select Fibonacci Levels from the list. If you have further questions, please, do ask. We will be glad to assist you.

                    Best regards, Olymp Trade team.
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Ram_Gopal_Lall
                      Jun 21, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      And it seems to me that this cooperation in many ways led to the fact that I became a fairly successful trader and learned to act in such a way that my every day brings a certain profit.
                      But I still have some questions that I would like to clarify so that I can be sure that everything is in order. For example, why can you only withdraw amounts over $15 here? But what if I want to withdraw only $5 or $7, I don’t understand why such limits are needed? Or does it mean something?
                      Jun 24, 2021
                      Complaint marked as Resolved 
                      I get it now. Thank you for not ignoring my question.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello there, Ram_Gopal_Lall!

                      Thank you for sharing your feedback with us. We are happy to hear about your fruitful results. It is inspiring that our input has helped you to become a successful trader. There are no limits on how much you can withdraw from your account, but the minimum amount is $10. If any further questions appear, please let us know. We will be happy to help.

                      Best regards, Olymp Trade team.
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Aman Singh jii
                        Jun 21, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Hello sir/madam,

                        Yesterday at 2:26 pm IST, I had requested for withdrawal of 14.28 USD ( including 3 $ bonus ) from my olymp trade account and after 18 hours, I still haven't recieved my money . When I checked the transactions section, in the withdrawal column, my bonus amount has already been debited from my account . Please Guide me .

                        My order no. Is[protected]
                        My account no. - [protected]

                        Please Help !!
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hello, Aman Singh jii!

                        Thank you for reaching out. Kindly contact our support team in order to track your transaction:
                        - in a live chat at www.olymptrade.com
                        - via direct messages of our group: www.facebook.com/olymptradecom/
                        We will be very grateful for the update on your issue.

                        Best regards, Olymp Trade team.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          C
                          Charlie_Khatri
                          Jun 19, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          What to do if I entered the broker's website and saw a system error message. I understand that not a single Internet resource is insured against system errors, especially those related to the financial industry. But nevertheless, after seeing the system error message, I felt a little panic, worried about my money. I understand that in most cases the situation is easy to fix, but if I knew how best to proceed. Please advice! I highly appreciate all the help!
                          Jun 23, 2021
                          Complaint marked as Resolved 
                          This happens sometimes, and first you need to do a few simple steps. firstly, it is advised to clear cache and clear cookies. You should also make sure that you are using the latest version of your web browser. You also need to check the stability of your internet connection. If you have done everything listed above, and the error remains, then I recommend contacting your broker.
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hello Charlie_Khatri!

                          Thank you for reaching out. No need to panic since the money doesn't leave your account without your consent. It may be a temporary issue and must already have been resolved. In case the issue is still pending, please contact our support team:
                          - in a live chat at www.olymptrade.com
                          - via direct messages of our group: www.facebook.com/olymptradecom/
                          We will be very grateful for the update on your issue.

                          Best regards, Olymp Trade team.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Devendra_Usman
                            Jun 19, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            I am very saddened. I was deceived. I thought it was a good way to make money, but it turned out to be a disappointment. OlympTrade is a very beautiful Forex trading platform and I decided to trade here online. This is really convenient. Everything happens in the browser. I started trading OlympTrade Forex. I opened the asset CAC 40 and opened a down order. I am shown -3%. and nothing happens. The chart is moving, but I just don't have a big loss. And the same happens on other assets.
                            Jun 24, 2021
                            Complaint marked as Resolved 
                            As usual, I did not fully understand everything. Thank you for your answer, but to be honest, I already understood everything on my own. But your answer showed that I understand everything correctly. By the way, I made good money yesterday, I won't say how much, but I'm glad that it happened! Thank you OlympTrade!
                            Olymp Trade customer support has been notified about the posted complaint.
                            Hello, Devendra_Usman!

                            Thank you for reaching out. Can you please clarify the issue so we can help you in the matter? Kindly contact our support team:
                            - in a live chat at www.olymptrade.com
                            - via direct messages of our group: www.facebook.com/olymptradecom/
                            We will be very grateful for the update on your issue.

                            Best regards, Olymp Trade team.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Kirti_Hayre
                              Jun 18, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I opened a long position for GBP/JPY, and the market order was executed instantly. After some time, my position went into a profitable zone, and I wanted to place a target to close it automatically when the exchange rate reaches a certain level. My entry point was at 152.35. I wanted to place the take-profit order 50 pips below the entry price. But the platform refused to accept the order. Do I have to choose some settings for the MT4 to place take-profit orders?
                              Jun 23, 2021
                              Complaint marked as Resolved 
                              Ohh, I can see my mistake now. An OT representetive explained it to me. The take profit order has to be placed above the entry price for long positions, and I was trying to put it below. This is why the Olymp Trade MT4 platform refused to accept my take-profit order. With the short trades, I should place the TP order below the price but not with buy-positions.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hello, Kirti_Hayre!

                              Thank you for your question. Please note that is impossible to place a Take Profit order below the entry price if you open a long position. It has to be always above the current price if your trade goes into a profitable zone and above the entry price if the current price is below the entry one. Hopefully, that clears the confusion. Feel free to contact us if any other query arises.

                              Best regards, Olymp Trade team.
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Suraj_Sibal
                                Jun 16, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I can’t say anything negative about your web platform because my impression is generally positive. Here I discovered a slew of positive things. For example, I like the possibility to choose leverage and an investment amount for each trade. It gives me great freedom for active day trading.
                                Nevertheless, I encountered one problem here. I don’t see Volumes. I often use this indicator in my trading. Do you plan to add this to your web platform?
                                Jun 21, 2021
                                Complaint marked as Resolved 
                                I feel sorry that I bothered you in vain. I just hurried. I think it makes sense to use this tool on Metatrader.
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hi, dear Suraj!

                                Thank you for your feedback. It is wonderful that you are satisfied with the Olymp Trade web platform. You can find the list of Volumes on the Olymp Trade MT4. To view it you need to log in to the Olymp Trade MetaTrader 4 platform, press the Insert button on the top tab and choose Indicators. In the list of available instruments, press Volumes and click on the preferred indicator. Please, contact us if any further questions appear.

                                Best regards, Olymp Trade team.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rupal_Kalita
                                  Jun 16, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Usually, not all brokers let you work for a minute. In the sense that there are some delays in performance. Usually on pairs usd / cad, eur / usd during the day. A lot of nuances in general. Therefore, I somehow even got used to working at half an hour intervals at least. But it became interesting how the trade in the Olympus trade goes on for minutes. I opened a five-minute chart for eur / usd and did not notice any delays even in a couple of seconds - everything is fast, almost instantly. But then the time for news came, the market swayed and several of my stop-losses slipped through and closed lower than I indicated. What is the problem?
                                  Jun 21, 2021
                                  Complaint marked as Resolved 
                                  During periods of strong market volatility, which includes important news releases, price changes can occur abruptly and a gap can occur when the price slips over a certain price range. In case of open positions, on which stop loss or take profit were set, they will be closed at the closest available price. This is a normal occurrence that occurs with all brokers and is indicated in the agreement.
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hello, Rupal_Kalita!

                                  Thank you for contacting us. Thank you for appreciating the spontaneity of the platform. We are sorry to hear that you're facing issues with the platform. Can you please provide us with more information concerning your situation so we can help you in the matter? Kindly contact our support team:
                                  - in a live chat at www.olymptrade.com
                                  - via direct messages of our group: www.facebook.com/olymptradecom/
                                  We will be very grateful for the update on your issue.

                                  Best regards, Olymp Trade team.
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    Bishnu_Deshmukh
                                    Jun 16, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    When I open a position in Olymp Trade MT4 (forex trading), the platform closes automatically if the price goes against me for some distance. What if I want to hold the position longer and avoid the automatic disabling of my trades? I mean what if I want to wait for the price to come back to my favor? Price always come back no doubt. What's going on here and how to fix it? I don’t want my trader to get closed so early! Especially the losing ones!
                                    Jun 21, 2021
                                    Complaint marked as Resolved 
                                    I have found out that the Olymp Trade MT4 platform sets a stop-loss order with a predetermined depth right after I open every position with a purpose of protecting clients from unnecessary losses. I can change the distance of the stop-loss order or delete it manually. Now I understand what happened with my trades before.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, Bishnu_Deshmukh!

                                    Thank you for reaching out. We are sorry that you're facing issues with the platform. Can you please provide us with more information concerning your situation so we can help you in the matter? Kindly contact our support team:
                                    - in a live chat at www.olymptrade.com
                                    - via direct messages of our group: www.facebook.com/olymptradecom/
                                    We will be very grateful for the update on your issue.

                                    Best regards, Olymp Trade team.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      Sid Shetty
                                      Jun 15, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      At first glance, Olymptrade is a good broker that allows you to make a lot of money. But this is cheating. You won't get any money here. I'M VERY SAD!!! WHY is this happening .. I already thought that I had found a good job, but I was deceived again. What a bad luck of mine! . It turned out that the broker OlympTrade closes your orders in one minute, and I don't want that. I want to wait for the moment when the price rises to the level I need. I've lost everything !!
                                      Jun 22, 2021
                                      Complaint marked as Resolved 
                                      Oops ..) Now I'm stupid. I apologize. I did not quite understand all the conditions ... then I will be more careful and trade Forex using all the advantages of the OlympTrade trading platform.
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 22, 2021
                                      Olymp Trade Customer Care's response
                                      Hello, Sid Shetty!

                                      Thank you for reaching out. We are sorry that you're facing issues with the platform. Can you please provide us with more information concerning your situation so we can help you in the matter? Kindly contact our support team:
                                      - in a live chat at www.olymptrade.com
                                      - via direct messages of our group: www.facebook.com/olymptradecom/
                                      We will be very grateful for the update on your issue.

                                      Best regards, Olymp Trade team.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit