Hi,
I had booked flight ticket with go air for travelling from Mumbai to bangalore on 27th may 2020 through paytm.
Due to pandemic lockdown we could not travel and as per the information received from Go air that my money of INR 6750 was kept in credt shell til 31st march 2021.
Now since we didnot travel anywhere during the mentioned period, We expect the money to be refunded back.
Go air has initiated the refund on 23rd March 2021 for which I got a confirmation mail stating as below:
"The applicable refund of INR 6750 has been processed to the same mode of payment as follows:
If paid via net banking / debit card, the same shall reflect in your account within seven days
If paid via credit card, the same shall be credited to your credit card account
If paid via travel websites/ travel agent, the same shall be refunded to the travel agent who will process it to you, request you to please contact them directly"
I have received mail from paytm as well on 24 th march that the refund will be iniiated andreflect in account in 7 days.
It has been 19 days now and the money still is not reflecting in my account.
When I check the status in PAytm, it says refunded.
Please look into the matter urgently as there are lot f other people facing the same issue with paytm(one97 communication paytm)
My PNR is G91P6T.
Please let me know if you need any more information.
Regards,
Abhishek
[protected]
One97 Communications customer support has been notified about the posted complaint.