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One97 Communications Complaints & Reviews

www.one97.com

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Updated: May 7, 2025

Complaints 1246

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105

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One97 Communications reviews & complaints page 45

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Address: 560098

Website: Paytm

I added money to my paytm wallet but the transaction got cancelled so i have added again and sent it to concerned person but when i see today it shows that money transferred to one 97 communications... How can they deduct money from my bank without my consent i am attaching screenshots here please help me retrieve my money.. This made be vary of online transaction

+2 photos

One97 Communications customer support has been notified about the posted complaint.

Dec 02, 2018

Updated by SuryaSwapna M Even though I raised a ticket they have yet to respond please help me receive my money...these. Kind of apps should be discarded

Dec 04, 2018

Updated by SuryaSwapna M I still didn't get my money and they are saying that it will be credited within 14 days ...please help me retrieve my money

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H

Harsh Bardhan Dwivedi

from Muzaffarnagar, Uttar Pradesh

Dec 3, 2018

Sir I want to added money 1540 in paytm account but unfortunately it transferred to one97 communication .

So kindly refund my money .

Harsh bardhan dwivedi

Transaction no[protected]

money deducted from my card even though transaction failed - Comment #3287287 - Image #0

S

SandyCool

from Delhi, Delhi

Dec 3, 2018

Hi,
I was adding money to paytm wallet but that was credited to paytm.[protected]@axisbank.
And that is not reflected to my paytm wallet
Here the transaction message
My paytm no is [protected]
Transaction done from icici upi

money deducted from my card even though transaction failed - Comment #3287294 - Image #0

S

SuryaSwapna M

from Chennai, Tamil Nadu

Dec 4, 2018

I have still yet to get my money back please help me sir

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MY NAME : RAKESH KUMAR AGGARWAL
S/F A/C NO. : [protected]
BANK : STATE BANK OF INDIA
BRANCH: SUBHASH COLONY, G.T.ROAD, PANIPAT (HARYANA)-132103
IFSC : SBIN0011981
Rupees 1000/- debited to my abovesaid bank account on dt.25.7.2018
Particulars mentioned in the bank statement : 'Transfer to One97 Communications P.'
PLEASE INFORM THE PURPOSE OF ABOVESAID DEBIT

One97 Communications customer support has been notified about the posted complaint.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: know

Dear team,

Fraud transaction rs.9000 at 8 : 54 am. Without my knowledge, i have already raise complain regarding and complain number [protected].
Kindly return my amount as soon as possiable. Waiting for kind response. At any how, i need my amount back without any delay.
I am using standard charted bank from last 5 years account number [protected] and this kind of incident is happen first time with my account.

I also want to know how its possible that anybody can use my account through purchasing without generation any otp & without required any debit card pin.
This is totally dissatisfaction service & nobody take ownership for this if my amount will not refund i will go to consumer court for my justice.

I am waiting for your positive response.

Thanks and regards
Anurag kaushik
[protected]

One97 Communications customer support has been notified about the posted complaint.

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G

GBPatel

from Ahmedabad, Gujarat

Dec 3, 2018

Sir, please help. I had phone from RBI which I found later that it was fraud number. And from my SBI account and debited 13000+1300+2700=17000 total.from three different accounts and I am sorry sir but I gave them too by knowing that they are going to seez my account. So please help me.

fraud transaction rs.9000 at 8 : 54 am (account no 5211xxxx993) - Comment #3287284 - Image #0

fraud transaction rs.9000 at 8 : 54 am (account no 5211xxxx993) - Comment #3287284 - Image #1

fraud transaction rs.9000 at 8 : 54 am (account no 5211xxxx993) - Comment #3287284 - Image #2

fraud transaction rs.9000 at 8 : 54 am (account no 5211xxxx993) - Comment #3287284 - Image #3

fraud transaction rs.9000 at 8 : 54 am (account no 5211xxxx993) - Comment #3287284 - Image #4

fraud transaction rs.9000 at 8 : 54 am (account no 5211xxxx993) - Comment #3287284 - Image #5

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Address: Amritsar, Punjab, 143001

On 25th Nov 2018 I send Rs 49.4 to club factory for membership .At 4.28 pm the money is deducted from my account .but the factory did not get the money. I have already do a complaint on 25th Nov but I got the message the your complaint is resolved.but till now money is not refunded pl refund the money to my account. I am sending u the screen shot also.

+1 photos

One97 Communications customer support has been notified about the posted complaint.

Dec 04, 2018

Updated by Neena Natra I got the email that the company representative will call you but till now no response from company side

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Address: Chandrapur, Maharashtra, 442401

Website: paytm

I had paid a bill of rs.1009/- on 06/10/2018 and complete the online transaction using paytm option but the same amount (1009) has been deducted 5 (Five) time from my account no. [protected] on 08/10/2018 without any reason. And on 12/10/2018 i got 1009/-rs. Only (One time), but the remaining amount is not refund by the company. Hence it is requested to refund the excess amount at the earliest.

One97 Communications customer support has been notified about the posted complaint.

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V

vitthalagawane

from Mumbai, Maharashtra

Dec 4, 2018

I had paid 2890 rupees for BEST electric bill.amount has been deducted from my bank account but BEST didnt received it.so please check and inform me as soon possible.

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Address: Mandsaur, Madhya Pradesh, 458001

I'm booking four tatkal ticket from ratlam to mumbai on dte november 4th... But booking cancelled... I transact money through debit cart but my money not credit in my bank account... Money show in to wallet one97.. So plz credit back my money in my bank account... Booking cancellation screenshot enclosed... Plz help me.. Thanks

Regards
Shailendra shrivastava

+1 photos

One97 Communications customer support has been notified about the posted complaint.

Nov 27, 2018

Updated by captain_yp Plzhelp

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Address: Ranchi, Jharkhand, 834004

Dear, sir i'm first complane post on 21/11/2018 but not responding company my complane is i'm booking tran ticket for irctc on 20/11/2018 ranchi to muzaffarpur and payment deducted my account hdfc bank account no is : [protected] amount rs, 960 at one97 communications l but ticket not booked i'm attaching screenshot of the payment deducted and irctc feld report and bank statement please sir i request you to please refund my money my same bank account and furder detail contact me my mobile number is:[protected] and my mail id is: [protected]@gmail.com
Thanks
Subodh kumar verma

+3 photos

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Address: Amritsar, Punjab, 143001

Website: One97 communications Ltd

Yesterday i had send rs49.4 to club factory at 2.28pm for membership as i want to do online shopping. But at the same time money is deducted from my account. I got the message from bank. But the factory owner did not get it pl refund the money in my account. I am sending u the message which i got from the bank. This is a fraud. If you will not refund the money. I will lodge a complaint in the consumer forum. Pl do needful as early as you can. This spoils the reputation of your company

+1 photos

Nov 26, 2018

Complaint marked as Resolved

Company had not given the response as yet & I haven't got the refund as yet pl refund the money

One97 Communications customer support has been notified about the posted complaint.

Nov 25, 2018

Updated by Neena Natra I have not got the amount refund as yet. Pl refund the Rs49.4 as deducted .screen shot is attached with

Dec 14, 2018

Updated by Neena Natra My problem has marked resolved but I didn't got the refund pl do needful

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Respected sir,
I Mohammed Rinoj, have a complaint regarding my money loss of 270 Rs through my federal bank account. On 19th September, 2018 I have booked a railway ticket through UTS application which was payed through paytm . The money of 270 Rs was debited from my account . The main issue is that I didn't receive my railway ticket.
So I hereby request you to credit the same amount of money to my above mentioned federal bank account. Hope you would check the problem at the earliest
Thanking you,
Yours faithfully
Mohammed Rinoj

Aug 6, 2021

Complaint marked as Resolved

One97 Communications customer support has been notified about the posted complaint.

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A

anoopj_470

from Kunnamangalam, Kerala

Nov 26, 2018

Sir.
Yesterday 19.11.18, i have try to book a train tkt from my authorised irctc id .but i cant complete the booking process, but my payment is debited from my account
POS 99017017
Txn #371552
Amt Rs.340/-
Kindly refund my payment.

Federal Bank Customer Care

from Delhi, Delhi

Nov 27, 2018

Hi Rinoj,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (25360) in the subject line so that our team can assist you.

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Dear sir, i'm booking trane ticket for irctc and amount 960 debited my account hdfc bank at one97 communications but ticket booking failure so please refund my amount my same bank account thanks my mobile no is [protected] and i'm attaching screenshot so kaindly sir please see this attachment and refund my money my account

Thanks
Subodh kumar verma

+2 photos

One97 Communications customer support has been notified about the posted complaint.

Nov 26, 2018

Updated by Bablu Bhai Dear, sir I'm first complane post on 21/11/2018 but not responding company my complane is I'm booking Tran ticket for IRCTC on 20/11/2018 Ranchi to Muzaffarpur and payment deducted my account HDFC bank account no is : [protected] amount RS, 960 at ONE97 Communications L but ticket not booked I'm attaching screenshot of the payment deducted and IRCTC feld report and Bank statement please sir I request you to please refund my money my same bank account and furder detail contact me my mobile number is:[protected] and my mail ID is: [protected]@gmail.com
Thanks
Subodh Kumar verma

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Address: Kolkata, West Bengal, 700028

To
The MD, Director, Manager, Customer care
ONE97 COMMUNICATIONS LTD.

Dear Sir,

Main apna Dish TV ko 209/- se HDFC Credit Card ke madhyam se aaj dinank 19/11/2018 samay dopahar 01:31 minat par Recharge kiya. Mera Rupya card se deduct ho gaya aapke account me "ONE97 COMMUNICATIONS L." lekin mera Dish TV ka recharge ka koi sms nahi aya.mera Dish TV ka VC No. [protected] hai

Kripya aap se nivedan hai ki aap jitna sighra ish samsya ka samadhan kare.

Dish TV Account Name: Kunj Bihari Srivastava
VC No. : [protected]

Details of Transactions
VC no.: [protected]
Payment amount: 209.00
Transaction id: 051656
Transaction Date:19/11/2018
Bank/ Wallet Name: HDFC CREDIT CARD

One97 Communications customer support has been notified about the posted complaint.

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C

chanti d

from Thiruvananthapuram, Kerala

Nov 23, 2018

Iam booking irçtc tatkal train ticket but ticket is not book . please refund my amount to the same bank account.w hat is the problem
It is booked or not please inform Me

dish tv recharge - Comment #3279246 - Image #0

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Sir,
Paytm is a very reputed company. However, when i tried to book a tatkal ticket on 10 november 2018, the ticjet did not book but an amount of rs. 1180.49 was deducted from my account and transferred to one97 communications. Inspite of writing numerous complaints, i did not get any reply from them. It is expected of paytm to be responsible enough for its costumer complaints. I would like you to please look into the matter and refund my amount as soon aa possible failing of which it would be difficult for me to rely on paytm again.
Transaction id is: #txn 942021. I am also attaching a screenshot of this.

+1 photos

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Address: 201301

Website: www.one97.com/contact.php

Dear sir,

I had received call from one of the representative regarding register complaint instaupi. Representative from cyber crime complaint (https://www.cybercrimecomplaints.in/search/?term=instaupi) loss of instaupi. Representative sent me 1 request upi through 2675/- + 4675/- from 03/11/2018.

Ford contact no is: [protected].

Please help me

Thanks and regards

Venkatesh maddi - [protected]

+2 photos

One97 Communications customer support has been notified about the posted complaint.

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B

Badimela krishnateja

from Pune, Maharashtra

Nov 20, 2018

1865 rupees deduct from my account toINB one97 communication ltd.To transfer amount to ref no:[protected]/IGAERZIHA9 on 5/11/2018, I requesting u sir please refund amount(1865) to my account

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Address: Mandsaur, Madhya Pradesh, 458001

Website: www.consumercomplaints.in/new_complaint

I trying to book my tatkal train ticket through irctc connect app but ticket was not booked. But amount was deducted from my account one97 communication transactions id is frist one is[protected] and another one[protected] please refund my amount to my same bank account still not refund my amount one 97communication transactions details are attaching by the screen shot. And irctc transaction failed too..

My contact no. Is [protected], [protected]

My bank account no. Is [protected] sbi mandsaur mp

Shailendra shrivastava

+2 photos

One97 Communications customer support has been notified about the posted complaint.

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M

Mohd Afridi

from Ernakulam, Kerala

Nov 20, 2018

My money has deducted from my account as i not used paytm app please recover my deducted amount to my account

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Address: Kolkata, West Bengal, 700122

Dear sir,

My self monojit das from barrackpore. (Kolkata)

12.11.2018. I am proceed for monthly tickets from barrackpore to ballygunge via railway uts railway application. But tickets not showing in uts application and rs 184.07 debited to my account. Details of my bank deduction attached in this mail.

Monojit das

My railway uts no [protected].

Transaction i'd
Inr 184.07 debited to ac xxxxxxxxxxx4762 on 12-nov-2018 23:23:17-pca:[protected]:99017021:one97 communications l noida ind on 12-nov-2018 23:23:17.

One97 Communications customer support has been notified about the posted complaint.

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Actually i recharged to the google play to get the redeem code of 800/- rs transaction through paytm. Money deducted from bank to one97 communications, but it showed payment pending notification, after a while it again showed that payment failed, i didn't got my redeem code and i didn't got my money refund to my bank. I mailed to the paytm about this issue but they said money not received from my bank. I'm sending all the screenshots of paytm and my bank money transaction details. Kindly check about this issue. I need my money back. Thank you..

+3 photos

One97 Communications customer support has been notified about the posted complaint.

Nov 13, 2018

Updated by vijay konduri Marked as resolved, but not yet resolved.

Dec 15, 2018

Updated by vijay konduri Resolved.. Thanks..

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D

Danishbrh

from Gurgaon, Haryana

Nov 15, 2018

I have booked and cancelled a ticket by irctc application with transacton reference number VIN/ONE97COMMU/[protected]/0 on 4.11.2018
Till now the amount has not been refunded in my account.
Irctc application is showing that the refund has been processed.
Kindly do the needful

payment transaction failed but money deducted from bank. - Comment #3270845 - Image #0

S

Shihab Carysil

from Kunnamangalam, Kerala

Nov 15, 2018

Sir
[protected] person has withdrawn from my bank account 17500 Rs from your company name. Therefore, they ask me to take legal action against them.

Thank you for using your SBI Debit Card 519XX7485 for a purchase worth Rs17500.0 on POS 99017020 at ONE97 COMMUNICATIONS L txn# 443521.

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Address: Jaipur, Rajasthan

I (Amit sharma) had done two transactions of amount 1190.98 each on 09/11/2018 for irctc ticket booking through irctc app. The amount was debited twice but transactions rendered unsuccessful from my canara bank account number[protected]. The same transaction was successful in 3rd attempt. The txn ids for two unsuccessful transactions are:
[protected] and[protected]. It has been 4th day today but i haven't not received my amount for two unsuccessful transactions.. Please refund my amount of total sum 2381.96 asap..

One97 Communications customer support has been notified about the posted complaint.

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K

Kritimanocha

from Jodhpur, Rajasthan

Nov 13, 2018

Sir,
I was booking a tatkal irctc ticket on 10 November but the ticket did not book and it showed an error and the amount of Rs 1180.48 was transferred to One97 Communications. Please do look into the matter and refund the amount being transacted. I have attached screenshits of bank statement herewith

failed transactions but amount debited.. - Comment #3268027 - Image #0

M

manohar pattapu

from Kamalapuram, Andhra Pradesh

Nov 13, 2018

I pay 3579.14 to kreditbee loan my amount will be debited my paytm account but not credited to kredit bee loan please solve the problem immidiatly

failed transactions but amount debited.. - Comment #3268325 - Image #0

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: naukriguru.co

Merchant name : one97 communications ltd
Date :xx, xx, 2018
Total charge :rs 10.00
Card number :xxxx xxxx xxxx xxxx

Otp :
I shared the otp for debiting rs.10 but rs.10000 plus rs.20000 total rs. 30000 was auto debited from my axis account by naukriguru.co through one97 communications this morning.
Kindly look into this matter urgently and re-credit this amount into my account

One97 Communications customer support has been notified about the posted complaint.

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Address: Ghaziabad, Uttar Pradesh, 201007

This mail is regarding my order id: [protected] on paytm.
The above order has been returned on 25.10.2018 and i share my bank details with paytm on 26.10.2018 on the link share by paytm on my e mail id, attached
Till date, almost 20 days passed, but i have not received my refund of rs. 3465.00 in my bank account.
I am continuously taking follow-ups with paytm via mail, as you can see in the trailing mails which are self explanatory and trying to paytm via phone also, but could not.
I am request you to please help me to get my refund of rs. 3465 in my bank account.
In case of any query / confusion, you can call me on my mobile no.
Pls confirm.

One97 Communications customer support has been notified about the posted complaint.

Nov 15, 2018

Updated by PP PL refund of rs 3465 for order no. [protected] not received yet.

Also this is regarding my Order #[protected], refund of rs 256.37 should be credited in my bank account, but i have received an amount of rs. 1.57 from PAYTM through IMPS in my bank account today (15.11.18).

what the hell is going on???????? i will make complaint on higher level, u are harnessing me since more than two - three weeks.

no one receive calls on ur any helpline no. everytime i share my mobile no but nobody call back to me from the day one.

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Sir,
I attempted to book a tatkal irctc ticket on 10 november but the ticket did not book and instead it showed an error message. However an amount of rupees 1180.49 was been transacted through one97 communications and no amount has been refunded yet. Please do look into the matter and refund the pending amount. I have attached screenshots of bank statement herewith. Txn# 942021.

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K

k.manikandan k.manikandan

from Delhi, Delhi

Nov 13, 2018

I have bought loan from kreditbee, the loan amount repayment Rs 8118/- transferred paytm gateway, but Rs8145/- was deducted from my account, but loan not closed----amount paid to ONE97 COMMUNICATION LI NOIDA
ON dt 08/11/2017,
Please refund me

For your reference I have attached the screenshot

irctc reservation amount deducted with failed booking - Comment #3268266 - Image #0

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