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One97 Communications Complaints & Reviews

www.one97.com

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Updated: May 7, 2025

Complaints 1245

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105

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1140

Bad 😕 It seems that One97 Communications has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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One97 Communications reviews & complaints page 46

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Address: 110031

Website: Is

I advocate karan jot singh writting you to take appropriate legal action against unwarranted otp by unknown person who who willfully and intentionally used my credit card without my knowledge at about 7: 08am morning which i got the otp to my mobile number of rs. 89 /- when i checked then i got to know about the otp in name of one97 communication limi with my credit card. Kindly revert with appropriate steps other wise i reserved my rights to take legal action against the above one97 communication limi and unknown person who deliberately used my credit card and committed an of cyber crime in the eyes of law
Regards: karan jot singh advocate delhi high court, consultation room,
Cell [protected]

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I was booking a train ticket on 09 november 2018. When i click on payment the payment got processed the amount was deducted from my account but the ticket wasn't booked. I received the below message

Thank you for using debit card ending [protected] for rs.240.98 in noida at one97 communications l on[protected]:11:17:38.

Please do thr needful i want my refund asap.

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Address: Mumbai City, Maharashtra, 400037

Website: www.irctc.co.in

Dear sir,

I tried to book ticket from jabalpur to nizamudin for 11th nov 2018. My payment got deducted but ticket not booked.

Message from bank: thank you for using debit card ending * for rs 590.00 in noida at one97 communications l on[protected]:11:13:23

Kindly refund the said amount.

Lokesh das

[protected]

[protected]@gmail.com

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Sir i have made a payment from my sbi debit card for booking totkal ticket on 9th november at 11:14 am but the ticket was not confirmed due to no response from bank end.
Rs 1740 was anyway deducted from my account but was not paid to irctc.
The bank message was
Thank you for using your sbi debit card 459xx5510 for a purchase worth rs1740.0 on pos 99017021 at one97 communications l txn#[protected]. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected].
Required attachments are as below
For contact email i'd is [protected]@gmail.com

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Address: Mumbai City, Maharashtra

Website: one97

Dear sir/madam,

Actually the matter is that i tried to book a tatkal ticket via irctc on 9th november 2018 at 10 am but the ticket was not booked. But my amount of rs. 1500.49/- was deducted from my bank account and it was paid to one97 communication.
And i have been waiting to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action asap and refund my money to the account from which it is debited.

For further informations, you can contact me at dipankar[protected]@gmail.com

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I placed an order on 15 september the product arrived damaged and returned it now the company told me that i will get my money within 15 days but i have not get it now i tweet my problem to the company twitter handler still company told me that they transfer the amount but it had been a long time but issue still continues and not getting any response from source

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G

Giridhar Belur

from Bengaluru, Karnataka

Nov 6, 2018

On 28oct2018 I have recharged N amount of ₹ 900 for ID 70599061. Amount debited in my account but it has not reached the service provider. Please check up and take necessary steps . thank you giridhara belur

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Dear sir/madam,

Actually the matter is that i tried to book a tatkal ticket via irctc on 3rd november 2018 at 11am but the ticket was not booked. But my amount of rs. 1340/- was deducted from my bank account and it was paid to one97 communication.
And i have been waiting for last to last days to see whether my money will be refunded but nothing happened that's why i'm posting this complaint.
I request the concerned people to take necessary action asap and refund my money to the account from which it is debited.

For your reference i have attached the screenshots of irctc which shows the ticket is not booked and transaction history which shows that the amount was paid to one97 communications noida.

For further informations, you can contact me at [protected]@ymail.com

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I received an unauthorized call from an unauthorized person stating himself as from credit card deptt on 03/11/2018 evng 4:30pm. He asked for the otp but i didn't compromise with my otp. Still then 9999/- debited 4 times from my credit card. So i request you to do the needful and stop the payment from your end and refund back the amount to me. I will b thankful to you..

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V

vinaya thomas

from Bengaluru, Karnataka

Nov 6, 2018

I tried booking tickets from Mas to Bangalore on the irctc mobile app and the amount Rs .1050 has been taken 3 times of from my account but they have refunded only one of the transactions back there are two other transactions that were not refunded. How do I get the reset of my money back for the failed transactions.

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Address: Kozhikode, Kerala, 673015

Hello sir my name is shihab from kerala calicut my account no. [protected]. Sir why you cut 17500/- rs from my account without any reason. Sir i inform you that please give my balance as soon as possible otherwise i will take some strict leagel action on you and your company...
Hope you under stand and give my money.
.
Please sir that is our hard earn money if you do not give my money back i will surely take some valid action

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Website: www.one97.com

Hi, While I was booking train ticket via IRCTC website, I choose PAYTM payment method. Money (INR 378.36) got debited from my credit card but ticket booking got canceled as the payment was not success. I found that the amount was taken by One97 communication. I did booking by paying once again.
I donot see the payment refunded yet. Please get this resoled. Thank you.

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M

Magrawal190

from Jabalpur, Madhya Pradesh

Nov 5, 2018

Sir iwass adding money from my upi id to my paytm wallet of rs 1500 money has been dedected from my sbi account and sended to one 97 communication 1500 kindly refund me my 1500 rupees my upi reference id is[protected]

money debited while booking ticket thru irctc - Comment #3262160 - Image #0

money debited while booking ticket thru irctc - Comment #3262160 - Image #1

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Address: Ujjain, Madhya Pradesh, 456006

I purchased LED bulb on 26 Oct 2018 but for delivery delay I cancelled the order.ill pay through paytm upi I'd n amount is refunded on 26 to the merchant one97 communication.but still I can't get my refund of 334 rupees.. please check and let me know what ru guys doing there with consumer money..this is like that" HAMARA PAISA HAME CHOR"..MALYA JAISE BHAG GAYE AAP MIDDLE CLASS INDIAN KO LOTO..OUR HONOURABLE PRIME MINISTER SAY ABOUT DITILIZATION..THIS IS UR DUTY..SHAME ON U.ILL SEND U A SCREENSHOT OF MY REFUND AMOUNT BUT U GUYS CANT CREDIT IN MY PAYTM ACCOUNT..DO IT TODAY OTHERWISE LEGAL ACTION WOULD BE TAKEN N RESPONSIBLE R U GUYS..

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M

Mallesh Goddati

from Ernakulam, Kerala

Oct 31, 2018

Iam booked nokia mobile through sbi net banking paid money 899 but iam not intrusted please cancel my order and refund money please respond my complaint

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Address: Mysore, Karnataka, 570002

Hi,

I have transferred Rs.7000/- to paytm One 97 communications at paytm.[protected]@axisbank throught Bhim app. The money is not added in paytm wallet but debited from my account.

I checked with my bank which is ICICI and they confirmed that this transaction is completed and successful and money was debited.

Please reverse the money debited to my bank account. Below are transactions details and bhim transaction snapshot attached:
Transaction Id[protected]
Date - 29th October 2018
Time - 18:03:13

Kindly revert the money at the earliest as it is very important to me.

Regards,
Sharath S

+1 photos

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Oct 30, 2018

Updated by [email protected] I haven't got back my money and the UPI address paytm.[protected]@axisbank is not responding. I got a call from +91 [protected] and they sent money requests to my bhim upi requesting for money which I declined. They repeatedly started calling me to accept the transaction and they will revert the money. I did not respond. Is this somekind of a fraud??

The address paytm.[protected]@axisbank shows as Paytm - One97 Communications. Now not able to reach them. Checked with Paytm and they say that the UPI transaction ref# is not from Paytm.

Please Bhim UPI, Paytm support kindly investigate, resolve this and get back my money. I will give complaint to Cyber police and consumer forums regarding this fraud.

Regards,
Sharath

Nov 07, 2018

Updated by [email protected] This is still not resolved. Have not got back my money yet.

Am trying to reach +91 [protected] which earlier sent money requests and made repeated calls to me, now they are not reachable. These guys are fraud.

Have informed to bank, per them since the money is debited from my account and showing as deposited in their account.. they are still investigating. Request the concerned to please take corrective action and help get back my money.

- Sharath

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Address: 591302

Dear sir
I have booked train from dadar to belgaum. Today morning...in tatkal quota... And the amount deducted is twice... So when i will get the outstanding amount... For the following pnr number..
Pnr:[protected], trn:11005, doj:22-10-18, sl, dr-bgm, dp:21:30,
Shafi mujawar+3, s6 19, s6 22, s6 18, s6 21,
Fare:1720. This rail travel is insured

Thank you

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Website: PaytmMall

Dear sir

My paytm order number [protected]

In which i ordered two items of catwalk shoes i received only one pair
But i received a invoice of 2 qty but i recieved only 1 qty. And in my order status they marked both the product as delivered.
And after that m trying to contact paytm ppl but they are not taking calls and there are no other means whom i call. I daily call them but they aren't receiving my call

Kindly resolve my issue nd revert me soon an attaching a call log details. And invoice of my order

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Booked ticket on irctc using pos/ecom one97 communications amount debited inr 435.49 but irctc website showing pending from bank end. I enquired at my bank and confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic.
The message received from my bank as below -
Rs.435.49 spent on pos/ecom using ib debit card on 19/10/18 11:04 at one97 communications l noida from ac:xxx392386. Indian bank

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Sir I paid the electricity bill using Paytm app via Bhim upi but it had been paid to paytm.one97communication, so the electricity bill was not paid.

I am not getting what to do next so please give me solution to solve this issue to get mony back.

Please suggest me to get the resolve my problem I need a money back to my payment wallet or to my bank account

The order I'd and the transaction I'd, and the will be in my screenshot photo, I am attaching it to this msg

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Address: Hyderabad, Telangana, 500072

I have booked a train ticket from ang to bsb on 12th oct 2018 in irctc rail connect app through payment gateway one 97 comm but transaction go failure (Ticket not booked) but money debited from canara bank account, but still not refunded.
Refund against pnr number null /irctc transaction id [protected], an amount of rs. 3380.9/-
Refund reference no:[protected]
Cheque no:541949
Plz look into this matter immediately.

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M

Mizab

from Mumbai, Maharashtra

Sep 25, 2019

I have booked a train ticket from KYN to ALD on IRCTC through my credit card with Paytm wallet on 4th Sep 2019 by Kamayani Exp in sleeper class in senior citizens quota for Rs378.19 but deduction was done by my bank account and Irctc show failed transaction plz refund the money to my bank account .The transaction ID is [protected]

R

Ravikesh Chand

Nov 13, 2021

मेने अपना 2टिकट आईआरसीटी के अप से 11/112021की रात को बुक किया जिसका पेमेंट मेने one97communication के माध्यम से किया पर पेमेंट फेल होगया पैसा बैंक अकाउंट से कट गया पर टिकट बुक नई हुआ न ही रिफंड हुआ plz मेरा रिफंड करने की कृपा करे।

refund against irctc ticket - Comment #3920095 - Image #0

refund against irctc ticket - Comment #3920095 - Image #1

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Address: Chandrapur, Maharashtra, 442914

Sorry for inconvenience sir but l was trying deposited money to further site but it is not occurred and otp also not generated instant time l had received message of to 23 oct 2018 at 3.29 pm of purchase worth 3500 on post 99017020at one97 communication l txn# 680597. I am already complaint about this case.
You have no responce regarding my complaint sir take it emidiate action for my case it's very urgent.

One97 Communications customer support has been notified about the posted complaint.

Oct 28, 2018

Updated by Nitin Girsawale My problem is not resolved but shown as a resolved in complaint box

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Address: Patna, Bihar, 800001

Website: www.paytm.com

Dear sir,
My paytm no is [protected] when i have paid amount 5500 to [protected] by own wallet. My balance has deducted from wallet but receiver did not got amount till now. I have already submitted issue to paytm one97 communication but they not resolve my problem. When i call him than told me your money will be refund your wallet but did not refund till now. It is going from one month. I am submitting some picture which is clarify my problem. You can see in this pic and please take a action regarding my payment. Because my has enough. Kindly please resolve my problem sir.

+3 photos

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Address: Chandrapur, Maharashtra, 442914

Dear sir yesterday l was doing payment to further site but unfortunately it's not happening and otp also not generated at that time. L had received message of from one97 communication l noida i. E your 3500 rs debited from your debit card. So sir please take a action and solve regarding my problem. I also attached mobile number and email i'd below.
Mo. No.[protected]
Email i'd. [protected]@gmail.com

Oct 26, 2018

Complaint marked as Resolved

Mo. No. 9767756266 Email. [email protected]

One97 Communications customer support has been notified about the posted complaint.

Oct 27, 2018

Updated by Nitin Girsawale My problem not resolved but shown above this site

Oct 28, 2018

Updated by Nitin Girsawale Mo. No. [protected].
Email I'd : [protected]@gmail.com

Oct 28, 2018

Updated by Nitin Girsawale My problem are not resolved but resolved problem in comments box

Oct 29, 2018

Updated by Nitin Girsawale My problem not resolved

Oct 30, 2018

Updated by Nitin Girsawale Sir my problem not resolved

Nov 05, 2018

Updated by Nitin Girsawale My problem are not resolved

Nov 05, 2018

Updated by Nitin Girsawale Please resolved my probled

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G

Gangaji9

from Ahmadnagar, Maharashtra

Oct 24, 2018

Hi, this is Gangaji Gawade, i did 2 transaction for booking tatkal tickets on IRCTC and payment goes through ONE97 communication, my amount is debited from account but ticket not booked. Its been 7 days my money not refunded yet in bank. Document are attached.
U can contact me on [protected]

for regarding 3500 rs debited from my debit card - Comment #3250667 - Image #0

for regarding 3500 rs debited from my debit card - Comment #3250667 - Image #1

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