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One97 Communications Complaints & Reviews

www.one97.com

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Updated: Jan 21, 2026

Complaints 1249

Resolved

105

Unresolved

1144

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One97 Communications reviews & complaints page 51

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Address: Pune, Maharashtra

Website: Paytm.one97@axisbank

Dear sir,

On 20 th june i had done transaction of rs 636 by using paytm bhim upi id [protected]@paytm to pay the bill of my first cry purchase.

Money is not received by merchant (First cry.com). But from my hdfc bank account money is deducted to paytm. [protected]@axisbank.

I don't understand where this payment goes. Because it is neither credited to paytm wallet nor received by first cry.

Please refund this amount to my bank account asap.

Thanks

One97 Communications customer support has been notified about the posted complaint.

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S

Souviksarkar768

from Kaliyaganj, West Bengal

Jun 29, 2018

I sent you money wrongly from paytm.. if you return my money back i will be very thankful to you... Please sir it was my college admissions fee... Please sir please 🙏🙏🙏

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Address: Thane, Maharashtra, 421306

Dear sir/madam,
I had made transaction of rs. 1000/- from phonepe upi to add in paytm wallet on 19/06/2018. The upi transaction was successful and debited from my canara bank account no. Xxxxxxxxx1872 but the amount not credited in paytm wallet.

I received following message.

Mobile message:

You’re a/c no. Xxxxxxxx1872 is debited for rs. 1000.00 on 19-06-18 and credited to a/c no. Xxxxxxxx4639 (Upi ref no[protected]

My money is transferred to this address - paytm. [protected]@axisbank

One97 Communications customer support has been notified about the posted complaint.

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V

Vamshidonthula

from Kodar, Telangana

Jul 5, 2018

Please refund my money to my account 5000 which is transferred by one97 communications from transaction id [protected] please refund me soon to my payzapp account number IN[protected] or my paytm account [protected]

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Dear sir,
I was adding money in my patym account

So i was completing my payment using my bhim upi reference id
[protected]

While adding money, transaction of 48500 rs gone missing, didn't added in my paytm wallet.

But transaction of 48500 rs is successfully completed from my sbi bank account my bhim upi id trancation no is
[protected].

48500 rs is credited in
To paytm account upi id :- (Paytm. [protected]@axisbank)

For proof i am attaching all the screen shot of transaction history
Sir please help me to solve this issue
I have no information where my this 48500 rs have gone
My contact number is [protected]

One97 Communications customer support has been notified about the posted complaint.

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Address: Dhanbad, Jharkhand, 826001

I made payment of electricity bill of rs 2733 dated 16/6/18 through paytm and one 97 communication ltd through order no [protected].
Sbi ref no 201806160555320637511gadtbgux0.

Operator ref no is attached screen shot.
Still now it is not received by jharkand bijli vitaran nigam limited. (Jbvnl)
It is around 9 days over but still not credited.
Pl look into and reply. Shall i required to go for any legal action? Pl confirm.

Jun 30, 2018

Complaint marked as Resolved

My amount which was debited by one 97 communication is now credited in electricity board a/c.so my problem has solved. Thanks.

One97 Communications customer support has been notified about the posted complaint.

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P

Piyushg29

from Gwalior, Madhya Pradesh

Jun 29, 2018

I try to book my tatkal ticket from irctc connect app, but my ticket is not booked or my money will cut from my Paytm dabit card, please refund my money my ac. No. Is[protected], or IFSC code is PYTM0123456

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Address: Tirupur, Tamil Nadu

This is to file a complaint that unauthorized charges has been debited from my bank bank account without my consent. Wanted to understand the reason behind such charges being deducted from my account. From my bank statement i understood that an amount of rs.425 has been debited totally at multiple transactions. Request you to take a look at this and revert to me at the earliest.

Awaiting a positive response asap. Revert to me in below mobile number

Regards
Sivaraj. R
[protected]

One97 Communications customer support has been notified about the posted complaint.

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R

Ravi Prakash Samant

from Saraipali, Chhattisgarh

Jun 25, 2018

21/05/2018 i am pay electricity bill through Paytm... But my amount is cut 2 times 660 rupees... But amount is not refund my account... I am communicating to icici bank... But bank say to communicate one 97comm...

So kindly resolve my problem

Thank you
Regards
Ravi Prakash Samant

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Dear sir,
I was adding money in my patym account [protected]

So i was completing my payment using my upi id [protected]@sbi

While adding money, transaction of 500 rs gone missing, didn't added in my paytm wallet.

But transaction of 500 rs is successfully completed from my upi id [protected]@sbi

500 rs is credited in
To paytm account upi id :- (Paytm. [protected]@axisbank)

For proof i am attaching all the screen shot of transaction history
Sir please help me to solve this issue
I have no information where my this 500 rs have gone
My contact number is [protected]

Jun 23, 2018

Complaint marked as Resolved

my email id [email protected] my phone number 9451000697

One97 Communications customer support has been notified about the posted complaint.

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I trying to book my tatkal train ticket through irctc connect app but ticket was not booked.but amount was deducted from my account one97 communication transactions id is frist one is[protected] and another one[protected] please refund my amount to my same bank account still NOT refund my amount one 97communication transactions details are attaching by the screen shot

Jun 29, 2018

Complaint marked as Resolved

I recived my amount thanks to one97 communications

One97 Communications customer support has been notified about the posted complaint.

Jun 26, 2018

Updated by Mallanna B Still not refunded what happened my complaint

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Ŕ

Ŕøčkîñg Śäñjéèť

from Mamit, Mizoram

Jun 26, 2018

Mere bank a/c se 700 Rs atomic Dr ho gaya hai..date-19/10/2017 KO...wdr id--imps-in/[protected]/[protected]/8 to Com 258291 one97 communications..
Please check my problems...

R

Ranveerroy044

from Agra, Uttar Pradesh

Jun 29, 2018

One 97 communications deducted 3300 rs from my bank account on 25/06/2018

N

Neelakantappa Basavaraj

from Kombai, Tamil Nadu

Jun 29, 2018

While adding money by using UPI y8000.00 was deducted from bank to ur account.p attn.[protected]@axisbank

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Address: Kolkata, West Bengal

I have made payment by Bandhan Bank rupay debit card through paytm payment gateway for railway tickets through irctc android application. Upon cancellation of three transactions as per irctc the money is refunded (Screenshot attached) . But till now money does not credited to my Bandhan Bank account. My transaction ID, Transaction Date, Refund Amount, refund ID as follows :

1.
Transaction ID :[protected]

Transaction Date: 19/06/2018

Refund Amount: Rs. 7770.00

refund ID: [protected]

2.

Transaction ID :[protected]

Transaction Date: 19/06/2018

Refund Amount: Rs. 7200.00

refund ID: [protected]

3.
Transaction ID : [protected]

Transaction Date: 19/06/2018

Refund Amount: Rs. 7200.00

refund ID: [protected]

Please Refund money to my Bandhan Bank Account .

Enclosed :
Attached irctc refund ID

One97 Communications customer support has been notified about the posted complaint.

Jun 26, 2018

Updated by Rakmik77 Thanks. Resolved.

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Address: Kolkata, West Bengal

I have made payment by Bandhan Bank rupay debit card through paytm payment gateway for railway tickets through irctc android application. Upon cancellation of three transactions as per irctc the money is refunded (Screenshot attached) . But till now money does not credited to my Bandhan Bank account. My transaction ID, Transaction Date, Refund Amount, refund ID as follows :

1.
Transaction ID :[protected]

Transaction Date: 19/06/2018

Refund Amount: Rs. 7770.00

refund ID: [protected]

2.

Transaction ID :[protected]

Transaction Date: 19/06/2018

Refund Amount: Rs. 7200.00

refund ID: [protected]

3.
Transaction ID : [protected]

Transaction Date: 19/06/2018

Refund Amount: Rs. 7200.00

refund ID: [protected]

Please Refund money to my Bandhan Bank Account .

Enclosed :
.Attached irctc refund details screenshot

One97 Communications customer support has been notified about the posted complaint.

Jun 26, 2018

Updated by Rakmik77 Thanks. Resolved.

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Address: Kanpur, Uttar Pradesh, 208005

To
One communications ltd.
Greetings!!!

I booked irctc standard room on 08/06/2018 for the month of august 27 to 29 2018. Rs 3, 205.80 from my sbi account has been transferred to one97 communication ltd. Via the room booking site of irctc payment processes, but still i didn't have the confirmation of room booking.
I received a message as: to transfer inb one97 communication ltd [protected]igadrpvnn3
I approach sbi for this debit & receive the confirmation message with transaction [protected] from the merchant.
Kindly help me regarding this issue.
I will be highly obliged.

Regards-
Dr. Tripta kaur juneja
[protected]@yahoo.com
[protected]

One97 Communications customer support has been notified about the posted complaint.

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S

sk alahan ali

from Bengaluru, Karnataka

Jun 22, 2018

Dear sir,
Today (17/6/2018) I tried to book Train ticket at 11:08 am time but ticket was not booked but money got deducted from my bank account.I have used Paytm gateway one97 communication with transaction ID [protected]/[protected] at given time but showing that pending From bank side.

V

Vidya Ravikiran

from Nagamangala, Karnataka

Jun 22, 2018

[protected] transaction was made for first cry... Here the money has been deducted.. But first cry order was canceled due to non payment... The amount of 438 at 5.30 on 13th June 2018 was made by BHIM upi... Hw to resolve this

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Address: Chennai, Tamil Nadu, 600096

Website: Paytm

Hi,
Yesterday i added money in paytm using phonepe. My money from my account got debited but it was not added to my paytm wallet. I have uploaded screenshot of the transaction details also.
Usually it will add to my wallet but yesterday it was not it went to some other paytm. [protected]@axis bank.
So kindly resolve as soon as possible.
Thanks

One97 Communications customer support has been notified about the posted complaint.

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Address: Meerut, Uttar Pradesh, 250001

Dear Sir/Madam,
I Tried To Recharge My Jio Number ([protected]) With INR. 399 As I Do Every Month And Though The Payment Showed Successful, But I Don't Know Why Or What Happened (The Amount Got Deducted From My Bank Account) But I Never Received The Benefits Which Is Generally Updated Immediately On My Number.
I Have Attached A Picture Showing Successful Transaction Via Paytm.
I Shall Like You To Please Contact Me Immediately On This Number ([protected]) Or Return My Balance Immediately Or At Least Get Me The Benefits Due On My Number.
Thank You.
Hoping For A Transparent And Prompt Response.
Sincerely,
Aparajita Bhattacharya.

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Address: Aurangabad, Maharashtra, 431133

I have done rs30 recharge on 19 june 2018 on idea number through paytm but i did not get recharge, instead of this i got message payment transferred to the one97communication.
I was making recharge on mobile but amount was transferred to the one97communication. I dont know how it was happened.
The amount has been deducted from my bank account.
So i request to make this issue clear & refund amount.

Thanks.

One97 Communications customer support has been notified about the posted complaint.

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Address: Munger, Bihar, 721302

Dear sir,

Rs 300 was debited from my account id ellora. [protected]@okaxis on 17 june 2018 while i was adding paytm balance. However, it was added to my wallet.

Later i had to do another transaction of rs 300 and at that time it remained successful.

However, 600 rupees has been debited from account and only 300 rupees is being added to my paytm wallet.

Till now i have not received any refund for rs 300.

Kindly do the needful.

One97 Communications customer support has been notified about the posted complaint.

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J

Jay Bhojwani

Jun 18, 2018

From My Account 4040 amount was deducted, there was no message or request of OTP i got to know about it when i had checked the Mini Statment from ATM.

Statment Shows below
260148 PGDR/one97comm 4040.00 D.

I want my money back, my email id is [protected]@gmail.com

Please look into this issue.

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Address: 560103

Dear sir,
I was adding money in my patym account [protected]

So i was completing my payment using my tez upi id

While adding money, transaction of 200 rs gone missing, didn't added in my paytm wallet.

But transaction of 200 rs is successfully completed from my tez upi id

200 rs is credited in
To paytm account upi id :- (Paytm. [protected]@axisbank)

For proof i am attaching all the screen shot of transaction history
Sir please help me to solve this issue
I have no information where my this 200 rs have gone

Jun 19, 2018

Complaint marked as Resolved

Thank you consumercomplaints

One97 Communications customer support has been notified about the posted complaint.

Jun 17, 2018

Updated by isknurul My Mobile Number : [protected]

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Sir
I want to book a room at irctc website in vijayawada station room no 11 for date 8th june on 5th june payment from sbi net banking is success full but room not booked and again i tried for the same room again also payment from sbi is successful but room not booked. Till now i had not received may money back. On 8th in vijayawada room is also not allotted. Kindly return my money back.
Online txn details [protected]igadqwtln2 for rs 368.80 and [protected]igadqwsqk6 for rs 368.80

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Dear sir,

So i was completing my payment using my bhim upi id
[protected]@upi

While adding money, transaction of 747rs gone missing, didn't added in my paytm wallet.

But transaction of 747 rs is successfully completed from my bhim upi id
[protected]@upi

747 rs is credited in
To paytm account upi id :- (Paytm. [protected]@axisbank)

For proof i am attaching all the screen shot of transaction history
Sir please help me to solve this issue
I have no information where my this 747rs have gone
My contact number is [protected]

Money credit in paytm bank (Paytm. [protected]@axisbank) instead of adding in wallet
Money credit in paytm bank (Paytm. [protected]@axisbank) instead of adding in wallet

One97 Communications customer support has been notified about the posted complaint.

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Address: Medak, Andhra Pradesh, 502103

Dear sir,
I was adding money in my patym account

So i was completing my payment using my tez gandhe. [protected]@okaxisbank.

While adding money, transaction of 1000 rs gone missing, didn't added in my paytm wallet.

But transaction of 1000 rs is successfully completed from my tez upi id
Gandhe. [protected]@okaxisbank.

500 rs is credited in
To paytm account upi id :- (Paytm. [protected]@axisbank)

For proof i am attaching all the screen shot of transaction history
Sir please help me to solve this issue
I have no information where my this 500 rs have gone
My contact number is [protected]

One97 Communications customer support has been notified about the posted complaint.

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C

Chakradhar Burugadda

from Hyderabad, Telangana

Jun 15, 2018

Hi team,
Today I made a transaction bearing transaction id:[protected]IGADRVYCV3 of rupees 81000 as part of tuition fee for telangana eamcet. The payment has been succesfully made but the payment status hasn't been updated in the tseamcet website. Can you please help me about the status of my transaction

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Address: 603204

Dear sir,
I sent a request from my paytm account to the tez app for adding money.

So i was completing my payment using my tez upi id [protected]@okaxis.

While adding money, transaction of 117 rs gone missing, didn't added in my paytm wallet.

But transaction of 117 rs is successfully completed from my tez upi id.

500 rs is credited in
To paytm account upi id :- (Paytm. [protected]@axisbank)

For proof i am attaching all the screen shot of transaction history
Kindly help me in getting a refund.

One97 Communications customer support has been notified about the posted complaint.

Jun 10, 2018

Updated by Puspika Dasgupta **117 rs is credited in
To paytm account upi id :- (Paytm.[protected]@axisbank)

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K

Kanpuriya Himanshu

from Varanasi, Uttar Pradesh

Jun 15, 2018

I was booking tickets for my tour to jammu.But due to some reasons ticket not booked but money has been deducted from my account.Please help.

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I wanted to order some shoes in liberty online shop but order is not placed and amount is deducted from my account which is linked with paytm. Total amount deducted is 1247rs in ref no[protected]. I have mailed to paytm many times but no fruitful response. I dont want to place more orders from paytm bhim in future. Pls do refund of my amount in the above reference number

One97 Communications customer support has been notified about the posted complaint.

Jun 10, 2018

Updated by RenpuRenpu It has been done with paytm upi linked account

Jun 10, 2018

Updated by RenpuRenpu Amount is transferred to paytm.[protected]@axis bank. Pls pls pls refund my amount

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R

RenpuRenpu

from Puttur, Karnataka

Jun 25, 2018

You people not resolved my problem. U people have cheated me n fraudulently deducted amount from my account.

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