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OneAssist Consumer Solutions Complaints & Reviews

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3.9
Updated: Sep 16, 2025
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3094
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R
ranjit_pph
from Nagar, Rajasthan
May 17, 2018
Resolved
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Resolved

Address: Haridwar, Uttarakhand, 249402

Why customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my salary a/c. I don't need this plan actually. Please deactivate this plan and refund my money asap

Name : ranjit kumar
Mob: [protected]
Email: [protected]@gmail.com
Jun 18, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
May 18, 2018
OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3179956 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"
View replies
Dear Ranjit Kumar,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Reply
As per your comments already cancelled my unwanted plan but again 1899 Rs deducted in my salary and i ave not get return refund last year amount so i am fade up with ICICI bank

so kindly return my money ASAP.
Reply
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    K
    kunal7473
    from Noida, Uttar Pradesh
    May 17, 2018
    Resolved
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    Resolved

    When got credit hdfc credit card they sent me one assist for wallets along without asking me. I let go for one year and now they renewed it again without asking me. I really don't need this one assist plan now i need to cancel it and i want refund my money for this year. This is hdfc bank fault. How come they can ask their customer to pay for one product without asking. It's surprising for me. I wish i could sue them.
    My relationship no 2072728
    Name : kunal patil
    Jun 19, 2018
    Complaint marked as Resolved 
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Verified Support
    May 17, 2018
    OneAssist Consumer Solutions Customer Care's response     "Dear Customer

    Greetings from OneAssist...!

    We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3177462 & the refund will get processed in 7 working days.

    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

    Regards

    Sagar

    (Team OneAssist)
    "
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      G
      gkaur1
      from Hyderabad, Telangana
      May 17, 2018
      Resolved
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      Resolved

      I received sms from icici bank that rs-1399/- has been deducted from my savings account to one assist plan on 2/5/18 for their card protection plan without my permission..
      I am not at all interested in this services and they are deducting the amount without any consent/agreement.
      Upon calling the customer care service they play smart by telling that our voice is not audible to them and keep on diverting the issue instead of listening to our complaint.

      I want my full refund of 1399 rs in my account.

      Please deactivate and refund my money asap
      Date of incident : 2/05/2018
      Icici debit card no. Xxxxxxxxxxxxx250
      Jun 19, 2018
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      Verified Support
      May 18, 2018
      OneAssist Consumer Solutions Customer Care's response       "Dear Customer

      Greetings from OneAssist..!

      We deeply regret for the inconvenience caused to you & appreciate your patience.

      We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

      Should you require any further assistance, please reach us at[protected].

      Regards,

      Sagar

      Team OneAssist"
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        E
        eshwarvs
        from Bengaluru, Karnataka
        May 17, 2018
        Resolved
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        Resolved

        Address: 560041
        Website: www.oneassist.in

        Deactivate one assist plan
        I received sms from kotak mahindra bank that rs-1299/- deducted from my credit card for one assist plan without my permission i also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Should refrain from such acts. The bank in question kotak bank should also refrain from sharing customer details with such fraudulent companies. Its really annoying to say the least.

        Please deactivate and refund my money asap
        Date of incident : 16 may 2018
        Kotak credit card no. Xx9265
        Oneassist relationship number : 4412897
        Jun 17, 2018
        Complaint marked as Resolved 
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Verified Support
        May 17, 2018
        OneAssist Consumer Solutions Customer Care's response         Dear Customer,

        Greetings from OneAssist...!

        We deeply regret for the inconvenience caused to you.

        As per your request, plan has been cancelled vide Service Request number 3176503 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

        Regards,

        Riddhi

        Team OneAssist
        View replies
        Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
        Reply
        One assist is a Fraud company, rjected claim of my hansate 2 times, . My money is wasted two times, Rs. 650+500.
        They dont tell consumer all the things.

        Don't trust on them
        My email id is
        [protected]@gmail.com
        Reply
        Respected sir,

        This is saleem syed from Andhra pradesh i used Hdfc bank credit card few years but one assists fee 1399/- deducted on 5/5/2018 dated from my credit card without my permission i called about this issue to one assist they not respond please return back my amount my mobile no: [protected]
        Reply
        OneAssist Consumer Solutions Customer Care's response, May 21, 2018
        Verified Support
        "Dear Customer

        Greetings from OneAssist...!

        We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3162223 & the refund will get processed in 7 working days.

        Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

        Regards

        Sagar

        (Team OneAssist)
        "
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          M
          mkumar7056000014
          from Samalkha, Haryana
          May 16, 2018
          Resolved
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          Address: Sonipat, Haryana, 131101

          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1065 without my concern on date:05/05/2018 i am not interested about this service and don't want this membership any more. So cancel the membership and refund this amount
          Many times am compained but still not getting refund if this type of cheating done
          With customers thats no long term relationship

          Thanks

          Name manoj kumar
          [protected]
          Jun 20, 2018
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          Verified Support
          May 16, 2018
          OneAssist Consumer Solutions Customer Care's response           Dear Customer,

          Greetings from OneAssist...!

          We deeply regret for the inconvenience caused to you.

          As per your request, plan has been cancelled vide Service Request number 3152247 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

          Regards,

          Riddhi

          Team OneAssist
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            S
            Suren ngl
            from Chennai, Tamil Nadu
            May 16, 2018
            Resolved
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            Resolved

            Address: Bangalore, Karnataka, 560098

            I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6523 without my concern on date:11/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

            My hdfc bank account no -

            Savings account no.: [protected], rajarajeshwari nagar, bangalore
            Jun 20, 2018
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Verified Support
            May 16, 2018
            OneAssist Consumer Solutions Customer Care's response             Dear Customer,

            Greetings from OneAssist..!

            We deeply regret for the inconvenience caused to you & appreciate your patience.

            We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

            Should you require any further assistance, please reach us at[protected].

            Regards,

            Riddhi

            Team OneAssist
            May 16, 2018
            Updated by Suren ngl             HAI MADAM,

            MY ONE ASSIST RELATION SHIP NO - 2073626. PLEASE CHECK. AND MY REGISTERED MOBILE NO - [protected]
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              S
              Siddhant Bhakuni
              from Bengaluru, Karnataka
              May 16, 2018
              Resolved
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              Resolved

              I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6122 without my concern on date:08/05/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

              Oneassist relationship number : 4339927
              Name :- siddhant singh bhakuni
              Mobile no. :- (Protected)
              Credit card number ending :- 6122
              Jun 16, 2018
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              May 16, 2018
              Updated by Siddhant Bhakuni               The date will be 08/05/2018
              Verified Support
              May 16, 2018
              OneAssist Consumer Solutions Customer Care's response               Dear Customer,

              Greetings from OneAssist...!

              We deeply regret for the inconvenience caused to you.

              As per your request, plan has been cancelled vide Service Request number 3173975 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

              Regards,

              Riddhi

              Team OneAssist
              View replies
              The company One assist is a fraud company. I dont know how it got my details and issued me a relationship no. of 3885571 and autodebit of my credit card of Rs. 1399 without my authorisation! I need this account to be closed and money to be reversed immediately. The customer care is pathetic and have failed to address my issue
              Reply
              OneAssist Consumer Solutions Customer Care's response, May 21, 2018
              Verified Support
              "Dear Customer

              Greetings from OneAssist...!

              We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3188844 & the refund will get processed in 7 working days.

              Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

              Regards

              Sagar

              (Team OneAssist)
              "
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                O
                OMKAR PARKAR
                from Noida, Uttar Pradesh
                May 16, 2018
                Resolved
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                Resolved

                I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 12/05/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on custumer care no, but they not cancelling the servicing.

                Please deactivate and refund my money asap
                Date of incident : 12/05/2018
                Hdfc credit card no. Xx9901
                Jun 25, 2018
                Complaint marked as Resolved 
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                Verified Support
                May 16, 2018
                OneAssist Consumer Solutions Customer Care's response                 Dear Customer,

                Greetings from OneAssist...!

                We deeply regret for the inconvenience caused to you.

                As per your request, plan has been cancelled vide Service Request number 3173820 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                Regards,

                Riddhi

                Team OneAssist
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                  B
                  bevara kishore
                  from Visakhapatnam, Andhra Pradesh
                  May 15, 2018
                  Resolved
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                  Resolved

                  Address: Krishna, Andhra Pradesh

                  I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 14/5/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                  Please deactivate and refund my money asap
                  Date of incident : 14/05/2018
                  Hdfc credit card no. ××7064
                  Jun 15, 2018
                  Complaint marked as Resolved 
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  May 15, 2018
                  Updated by bevara kishore                   9th may i am receiving this mail...

                  Verified Support
                  May 15, 2018
                  OneAssist Consumer Solutions Customer Care's response                   Dear Customer,

                  Greetings from OneAssist..!

                  We deeply regret for the inconvenience caused to you & appreciate your patience.

                  We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                  Should you require any further assistance, please reach us at[protected].

                  Regards,

                  Riddhi

                  Team OneAssist
                  May 15, 2018
                  Updated by bevara kishore                   I send my id&phone number to your mail id
                  Pls do needful
                  May 15, 2018
                  Updated by bevara kishore                   Pls refund my money (1899/-)
                  May 15, 2018
                  Updated by bevara kishore                   Pls refund my money

                  May 20, 2018
                  Updated by bevara kishore                   Dear sir
                  Still your not refund my money& account cancellation..
                  May 20, 2018
                  Updated by bevara kishore                   Pls cancellation my membership & refund my money
                  May 21, 2018
                  Updated by bevara kishore                   What is this sir
                  The bill also came but your not cancle my membership, your not refund my money

                  View replies
                  Pls refund my money

                  Kishore bevara plan no : 434509
                  Reply
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                    M
                    Md shakil khan2
                    from Mokokchung, Nagaland
                    May 14, 2018
                    Resolved
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                    Resolved

                    Address: Muzaffarpur, Bihar, 842008

                    I received sms from hdfc bank that rs-1399- deducted from my credit card to one assist plan on 11/5/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                    Please deactivate and refund my money asap
                    Date of incident : 09/05/2018
                    Hdfc credit card no. Ending with *4560
                    May 17, 2018
                    Complaint marked as Resolved 
                    Pls refund my mony 1399 debit in my cc account i continue follow up call and mail but not response your end such a mentally distrub your company so pls resolve ASAP otherwise i will go leagal process
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    May 14, 2018
                    OneAssist Consumer Solutions Customer Care's response                     "Dear Customer

                    Greetings from OneAssist..!

                    We deeply regret for the inconvenience caused to you & appreciate your patience.

                    We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                    Should you require any further assistance, please reach us at[protected].

                    Regards,

                    Sagar

                    Team OneAssist"
                    May 17, 2018
                    Updated by Md shakil khan2                     Not refund my mony till date continue follow up cancellation all ready done
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                      A
                      anu.govindula
                      from Hyderabad, Telangana
                      May 14, 2018
                      Resolved
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                      Resolved

                      Address: Karimnagar, Andhra Pradesh, 505001

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                      Insuranceoneassist consumer solutions deactivate one assist plan
                      [resolved] one assist — deactivate one assist plan

                      39 reviews
                      Mary prince on feb 6, 2017
                      Submit a complaint
                      Hello there

                      I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I haven't registered for any of the plan related to one assist.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

                      Please deactivate and refund my money asap
                      +2 photos
                      Jun 19, 2018
                      Complaint marked as Resolved 
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      May 15, 2018
                      OneAssist Consumer Solutions Customer Care's response                       Dear Customer,

                      Greetings from OneAssist...!

                      We deeply regret for the inconvenience caused to you.

                      As per your request, plan has been cancelled vide Service Request number 3170477 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                      Regards,

                      Riddhi

                      Team OneAssist
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                        M
                        Manali Datta
                        from Kolkata, West Bengal
                        May 16, 2018
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal, 700123

                        Suddenly, in the current month's statement I saw an amount of Rs. 1399 debited from my credit card of HDFC Bank. On inquiry, found it to be the service fee of One Assist, which I have never subscribed. I really do not need this service,

                        Want this to unsubscribe, as soon as possible and want the refund money to be credited to my account ASAP.

                        Cust name: M. Datta
                        Plan details: Enhanced WA Power Single Plan
                        Cust id: [protected]
                        Jun 27, 2018
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        May 16, 2018
                        OneAssist Consumer Solutions Customer Care's response                         Dear Customer,

                        Greetings from OneAssist...!

                        We deeply regret for the inconvenience caused to you.

                        As per your request, plan has been cancelled vide Service Request number 3173778 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                        Regards,

                        Riddhi

                        Team OneAssist
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                          S
                          Shabab05
                          from Delhi, Delhi
                          May 13, 2018
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110037

                          I have received an sms on 8th may 2018 saying that one assist plan has been activated to my hdfc credit card. I haven't activated it and they activated it without my permission. So i installed there app and with app chat feature i ask them to cancel my membership and refund my money. They says that it will be deactivate within 2 days. But it's been 5 days and i haven't received any confirmation call or sms that my plan is deactivate. I have received 2 calls in which they ask me not to cancel it.
                          I am warning you guys if my plan will not get deactivated urgently i will take legal action against you.
                          Name - md shabab
                          Relationship number - 4356844
                          Jun 14, 2018
                          Complaint marked as Resolved 
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          May 13, 2018
                          Son of bareli imran khan's response                           Pls arjent
                          Verified Support
                          May 14, 2018
                          OneAssist Consumer Solutions Customer Care's response                           Dear Customer

                          Greetings from OneAssist...!

                          We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3165239 & the refund will get processed in 7 working days.

                          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                          Regards

                          Sagar

                          (Team OneAssist)
                          View replies
                          Dear sir & mam
                          Pls deactivate my plan 1899
                          I am not interested my mob no [protected]
                          And my relationship no 162988

                          Regards
                          Imran khan

                          activate one assist plan for my hdfc credit card without my permission - Comment #3097335 - Image #0
                          Reply
                          OneAssist Consumer Solutions Customer Care's response, May 18, 2018
                          Verified Support
                          "Dear Customer

                          Greetings from OneAssist...!

                          We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3179921 & the refund will get processed in 7 working days.

                          Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

                          Regards

                          Sagar

                          (Team OneAssist)
                          "
                          Refund my amount back, I do not want this year renewal.

                          auto debit from my account.

                          Send it back
                          Reply
                          OneAssist Consumer Solutions Customer Care's response, May 18, 2018
                          Verified Support
                          "Dear Customer

                          Greetings from OneAssist..!

                          We deeply regret for the inconvenience caused to you & appreciate your patience.

                          We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

                          Should you require any further assistance, please reach us at 1800-123-3330.

                          Regards,

                          Sagar

                          Team OneAssist"
                          Dear sir & mam

                          Pls deactivate my enhanced WA Privlege plan
                          Plan 1899
                          Pls refund my mony and deactivate plan
                          My mob no [protected]
                          And my Relationship no 162988
                          Pls argent deactivated plan

                          regards
                          imrankhan
                          bareli mp pin464668
                          [protected]
                          Reply
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                            L
                            Lalit Gahlot
                            from Noida, Uttar Pradesh
                            May 13, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110078

                            Dear sir/ madam,

                            I submitted my mobile phone for repairing in your company. The repairing estimate cost is higher than my mobile. And was pending for your approval what is the next step taken by you.in this connection i have requested to you please paid my mobile phone value i. E. 80% as per my insurance plan instead of repairing.

                            Second one is no other charges will be deducted from my refund.in this case i will go in court and social media.

                            My mobile no [protected] for checking my account.
                            Jun 27, 2018
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            May 14, 2018
                            OneAssist Consumer Solutions Customer Care's response                             Dear Customer

                            Greetings from OneAssist..!

                            We are very sorry to hear about your experience and regret the inconvenience caused to you.

                            We have forwarded your details to our team and they shall update you with the current development on your case.

                            We appreciate your patience in the interim.

                            Regards

                            Sagar

                            Team OneAssist
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                              J
                              Jgohel
                              from Surat, Gujarat
                              May 12, 2018
                              Resolved
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                              I received sms from hdfc bank that rs-1399- deducted from my credit card to one assist plan on 11/5/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                              Please deactivate and refund my money asap
                              Date of incident : 11/05/2018
                              Hdfc credit card no. Ending with 3690
                              Jun 14, 2018
                              Complaint marked as Resolved 
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              May 14, 2018
                              OneAssist Consumer Solutions Customer Care's response                               "Dear Customer

                              Greetings from OneAssist..!

                              We deeply regret for the inconvenience caused to you & appreciate your patience.

                              We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                              Should you require any further assistance, please reach us at[protected].

                              Regards,

                              Sagar

                              Team OneAssist"
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                                R
                                Reghunath V.K.P
                                May 12, 2018
                                Resolved
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                                Address: Thrissur, Kerala, 680501
                                Website: www.oneassist.in

                                I received a bill on my hdfc credit card for rs-1899/- saying it was deducted from my credit card to one assist plan. Without my permission. I also got a mail from one assist team saying that they can only partially refund my amount as i had complained about this after 30 days. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
                                Please deactivate and refund my full money asap
                                Date of incident: 20 apr 2018
                                Hdfc credit card no. Xx2327
                                Oneassist relationship number: 1837035
                                Jun 14, 2018
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                May 14, 2018
                                OneAssist Consumer Solutions Customer Care's response                                 "Dear Customer

                                Greetings from OneAssist...!

                                We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3127020 & the refund will get processed in 7 working days.

                                Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                Regards

                                Sagar

                                (Team OneAssist)
                                "
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                                  A
                                  Aahwani
                                  from Chandbali, Odisha
                                  May 12, 2018
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                                  Address: Bhavnagar, Gujarat, 364001
                                  Website: One assist

                                  Dear sir
                                  I have called several times one assist to cancel the plan. They have activated the plan without my permission from my hdfc credit card and every day one assist executive is calling me and tells me that they will cancel the plan in 48hrs but no action is taken by they. I am feedup with their behaviour.. Plz help me out. They are not cancelling my plan and also not refunding my amount on 9/05/2018 i have asked them to cancel but every day they are making excuses and not cancelling the plan.
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                                    K
                                    karmveer.singh
                                    from Khetri, Rajasthan
                                    May 11, 2018
                                    Resolved
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                                    Resolved

                                    Address: Bikaner, Rajasthan, 334401
                                    Website: oneassist.in

                                    S. R. No. 3102400 and reg mo. [protected]
                                    Sir,
                                    When i purchased the insurance then the customer executive told me the how much amount will you get for the settlement
                                    1. Actually according to the company if my mobile's repairing estimate is 80% or more than the company will give me settlement according to the mobiles market value and my mobiles market value now 23k-25k

                                    2.in claim procedure sometimes the customer executive didn't provide me the correct information about the mail and uploading sometimes they send me the wrong message regarding the uploading the document and date for the uploading
                                    Jun 18, 2018
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 14, 2018
                                    OneAssist Consumer Solutions Customer Care's response                                     Dear Karamveer,

                                    Greetings from OneAssist...!

                                    We are sorry to hear about your experience and regret the inconvenience caused to you.

                                    We have forwarded your details to our team and they will get in touch with you shortly for the same.

                                    We appreciate your patience in the interim.

                                    Regards

                                    Deepali

                                    Team OneAssist
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                                      T
                                      tusharaga
                                      from Delhi, Delhi
                                      May 11, 2018
                                      Resolved
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                                      Address: 560075

                                      I have applied for a credit card of kotak mahindra bank and i had received the same few days back. On 10th may 2018, i received an sms to my mobile no. (I. E)."transaction of rs, 1399 has been made on kotak credit card on 10 may. On one assist."

                                      The above mentioned one assist solutions company has debited my credit card account without giving any information. I am not given any request and any confirmation from my end.

                                      Further, i don't want any assistance from the above referred company.

                                      Hence i request you to refund the amount rs.1, 399/- to my credit card account, immediately.

                                      Regards,

                                      Tushar agarwal
                                      Jun 17, 2018
                                      Complaint marked as Resolved 
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 14, 2018
                                      OneAssist Consumer Solutions Customer Care's response                                       Dear Tushar,

                                      Greetings from OneAssist...!

                                      We deeply regret for the inconvenience caused to you & appreciate your patience.

                                      We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

                                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                      Regards,

                                      Deepali

                                      Team OneAssist
                                      May 15, 2018
                                      Updated by tusharaga                                       my registered mobile number is +91-[protected]
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                                        Praveenkataria321
                                        from Delhi, Delhi
                                        May 11, 2018
                                        Resolved
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                                        Resolved

                                        Address: 122003
                                        Website: One assist

                                        I got below msg from one assist without informing me amount has been debited from my account. Please decativate it immediately and refund my amount as soon as possible

                                        Dear oneassist customer, welcome to oneassist. Your relationship no is 4356784. For assistance, call[protected] or[protected]. Download the oneassist app www.goo.gl/UjBqf2 and secure your account.

                                        Regards
                                        Praveen kumar
                                        [protected]
                                        Jun 20, 2018
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 14, 2018
                                        OneAssist Consumer Solutions Customer Care's response                                         Dear Praveen,

                                        Greetings from OneAssist..!

                                        We regret for the inconvenience caused to you.

                                        As per our records, we can see that your cancellation request is already been processed vide a Service Request number 3158492.

                                        The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

                                        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                        Regards,

                                        Deepali

                                        Team OneAssist
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