OneAssist Consumer Solutions Complaints & Reviews

Hello my name sakthivel past month one assist deduct rs 1399 from my credit card without intimation i called to one assist cancellation team after they explain them product service and benefits but i not satisfied finally they give assurance do to cancelled this service also refund my amount but they credit only 399rs only so you have refund my balance amount 1000rs also cancel this plan
My credit card no:[protected]

Hello
I am Sandeep singh. I Received SMS from HDFC BANK LTD that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money
MY HDFC CREDIT CARD NO.. XXXX7930
One assist relationship no:-1931403
Payment deduct date-18/04/2018
Contact:-[protected]

My phone was damaged 2 to 3 days before, and i submitted the complained to our office immediately but no one pick my phone as on date. Now how many days you want to repair my mobile phone.
Kindly, please note that after the period you mentioned in the terms of conditions at the time of purchasing your insurance i. E. We have taken 20 - 25 days for repairing, in last i go to court.
For your information i am advocate.

I am already a one assist customer since long with 3 handsets already insured with the company. Now i had bought a phone from my colleague just after few days he got it from flipkart. So as per the policy of one assist i can purchase mobile insurance within 15 days of purchase date. So i applied for insurance and they asked to submit all recent photos, invoice copy and a authority letter from the 1st buyer as the name in the invoice was not mine. So i sent all the necessary documents as they asked me do. Now its almost 10 months so they are calling for my renewal plans for the same handset so i said will let you know later. But just few days back my phone got physical damage and so immediately i raised a claim for the same. So after 48hours of raising claim i got a call from verification team and informing me that my claim cannot be raised further as my name is not there on the invoice and they are like we dont give any claims to 2nd hand handsets and then they asked me contact at [protected]@oneassist.in for further assistance regarding rejection of claim. But i mailed them many times and also called one assist customer care executive but they are saying that they didnt receive any emails from me and ignoring me on calls. I am just feeling helpless as neither i am getting any response on mail or call.

I just want to know if a customer cant raise a claim then why should they give him/her a insurance. Even after submitting all required documents to them at the time of buying insurance they are rejecting claim.

I have all mails proof of the company if required to show up whenever company wants.

I just to repair my phone as i have a valid insurance.

Find all photos, invoice copy and authority letter in attachment and also find details of email correspondence with the company below.

Subject: lenovo p2 insurance documents

Chaitanya pathak
Attachments 6/22/17
To handset insurance,
[protected]@oneassist.in


Dear one assist,

As per the telephonic talk for my new insurance on my lenovo p2 handset please find attached documents for your records and reference as required.

1. 4 images attached
2. Invoice
3. Authority letter
4. Colleague id proof

Please fell free to ask for anything if required.

Below is the mail sent to company after my claim got rejected.

Chaitanya pathak
Attachments may 1 (3 days ago)
To oneassist
Dear oneassist back end team,

I had flied a claim on 29/03/2018 with request number 3124948 for which i got a call from verification team right now and they have closed my claim saying that the invoice is not on my name and it is a second hand handset. They asked me talk to sales team so i talked with sales team regarding it and asked them that at the time of my handset insurance purchase they asked me certain documents to submit so that i can avail insurance on my handset and the same documents i have attached in this mail for your reference.

Even after submitting all required documents at the time of insurance purchase why am i not able to process a any claim?
On the time of purchase your sales didnt inform me that i am not eligible for any insurance or else i wouldn't have insured my handset.

Despite of all required documents submission i am not able to do anything so they asked to mail on this address for the solution.

Please help me with my claim.

Please resolve my issue asap.

Regards,
Chaitanya pathak

Bank: icici address: virar east my oneassist relationship id: 1996189 i have an account in icici bank, branch: virar, they have provided me oneassist plan and now oneassist people are not cancelling the policy even though i have raised a request many times.
I want you to terminate this plan as every time you deduct the amount from my icici bank account or icicidebit card without even intimidating me. I am completely dissatisfied with this. The policy is worth rs. 1899. Please understand my concern. Whenever i say i want to cancel my policy they always say "you will have benefit with this policy, etc". They always ignore my requests. I have sent mail also. Other than this i get a call for mobile insurance from oneassist at least 5 times a day even though i said i don't want any insurance. When i speak about this they are not responding properly instead they tried to convince and again and again explaining their policy. As last year also i requested to cancel but they have said that the plan will be cancelled in one year but now it was again repeated and saying that it will be auto-renewed without my approval or even not intimated. Kindly cancel this plan. I have attached pdf of mail.

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan on 04/5/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 04/05/2018

Please deactivate one assist plan for the sr[protected] and please dont deduct the amount for the same.

Hi team,

Please terminate my oneassist policy plan as i don't wish to continue. I want you to terminate this plan as every time you deduct the amount from my icici bank account or icici debit card without even intimitating me. I am completely dissatisfied with this.

Please terminate this policy as soon as possible and also refund the amount of rs. 1899 deducted from my icici bank account on 2nd may 2018 towards one assist.

My registered mobile number with one assist is +91-[protected].

Thanks and regards,
Ravipalli naresh.

The amount of rs.2999/- has been deducted from my hdfc credit card without
My knowledge on 28th march 2018. When i speak about this they are not responding properly instead they tried to convince and again and again explaining their policy. Finally rudely told to raise a complaint. This is not the proper way of dealing customers. Please refund my amount.

Hi team,

I've not authorised any charges for renewing the one assist but yet it was charged from my credited card on 05/01/2018.

I want this to be cancelled immediately and refunded back to my original form of payment.

When called to customer support they informed that the cancellation will not be guaranteed and refund may not be given.

I do not understand what policy they run. Only if a customer accepts to renew thier plan they are supposed to charge it and no notification was sent regarding auto renewal, they have just blindly charged from my credit card.

First of all they do not have any of details and they say i'm privileged customer bla bla. How you consider a customer as privileged when they have not availed any of the service. Just because you ppl are deducting money from customer's account do not consider it be privileged.

If you so very concered about your customers first contact them and educate what all your plans do not just wait unless they call and come these issues.

Hoping for a positive response and amount to be credited to my account.

Regards,
Vidhyashree m s

Hi,
I have purchased a plan of mobile insurance from oneassit in 12 april but due to pre exist damage it was not processed however oneassist charged ₹1614.
Next day i got a mail that i will be recieved my cash refund but till now i havent.
I tried many call and sent mail many times but neither i am getting response on mail nor on call.
Request you to please look into the matter.

Name: resham kumar
Mobile no. [protected]
Email id [protected]@gmail.com

I have also attached 2 screen shot.

Thanks
Resham kumar

Sir,
One assist insurance company is fraud company.
He reject my claim cause given negligence.
And time to time statement change.
Today my mobile properly working.
Please punishment to them.
Sir at the time of liquid damage mobile used by my brother. He put mobile on top of cooler and jar to mobile and mobile falls down in cooler tub. After than mobile totally hang and not switch off.
Personal from customer care give every time unmatch statement.
One assist is fraud company.

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1899 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated

Kindly cancel this plan and request you to refund the amount of rs:1899 id-1985144

Service reg no: 3113669
I have claimed on 25th april 2018 for my iphone
And no furthur proceeding is happening and all details are given properly. I had worst responce from you. Pls, look for it or it gone end worst.
I was about to suggest your insurance company but sseing your service, i think if i refer it will not be fair. Atleast you ready this complaint or not.

Dear sir/madam
One year gone but my welcome kit i didn't got and now my plan renewed but still till today my second welcome kit didn't arrived. So i registered my complaint... And the customer care assured me within a 15days my welcome kit handover to me... If that's not happened than please deactivate my plan and refund my money to my account...
Dawa bhutia
Rangpo mandi bazar
Rtn [protected]

I mailed to the customer care to cancel my membership. After mailing, i got a call from the team in 2days. Once i requested to cancel my membership, they asked me to rate them on google. After rating, they told that they will forward the request to the cancelling team. The cancelling team called me on the same day and told that they can't cancel until august because of the policy. I read the policy and it was not given anything like that.
My request is to cancel asap.
Membership #:1407269

Hello,

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Please deactivate and refund my money asap
Date of incident : 27 april 2018 3:42 pm
Hdfc credit card no. Xx 1539
Oneassist relationship number : 4205684

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Please cancel this plan and full refund to my account.

Name vinod kumar
Mobile [protected]

Hello there,

I received a sms from hdfc bank last year that rs-1299/- deducted from my account to one assist membership fee. I don't even know the company and this kind o[censored]nsolicited charging for my cards by the company is really a criminal act and the co.
Now, they again going to renew the plan.. So i called the customer care to deactivate it and instead of listening to me, she just negotiated saying that its your safety and asked me to give a valid reason to deactivate the plan.. How the hell she talk like this... This is my money.. I don't want to invest on this service...
And who the hell are you to care about me..

Please deactivate the account asap.
Name: avni gupta
Mobile no:[protected]

My relationship number is 990188 last year they have debited 1799 from my hdfc bank credit card without my intimation now this year i did not want to renew my policy and i also want refund for the last year please cancel my membership. Without any intimation the one assist company renewing our policy i don't want this policy it seems to be a fraudulent transaction from my credit card amounted to rs. 1799

Inr 1899/-was debited from my hdfc credit card for one assist membership without my permission without any pre intimation. How could bank allowed this fraudulent?? I awaiting for refund since last 8 days and today they send mail "thank you for showing intrest in one assist membership". One of there executive named mis. Bhavna calling me to convince the benefits. So annoying. Till i awaiting for refund. Question to hdfc bank how you allow auto debt is done for such fraudulent??