OneAssist Consumer Solutions Complaints & Reviews

I mailed to the customer care to cancel my membership. After mailing, i got a call from the team in 2days. Once i requested to cancel my membership, they asked me to rate them on google. After rating, they told that they will forward the request to the cancelling team. The cancelling team called me on the same day and told that they can't cancel until august because of the policy. I read the policy and it was not given anything like that....

Hello,

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Please deactivate and refund my money asap
Date of incident : 27 april 2018 3:42 pm
Hdfc credit card no. Xx 1539
Oneassist...

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Please cancel this plan and full refund to my account.

Name vinod kumar
Mobile [protected]...

Hello there,

I received a sms from hdfc bank last year that rs-1299/- deducted from my account to one assist membership fee. I don't even know the company and this kind o[censored]nsolicited charging for my cards by the company is really a criminal act and the co.
Now, they again going to renew the plan.. So i called the customer care to deactivate it and instead of listening to me, she just negotiated saying that its your...

My relationship number is 990188 last year they have debited 1799 from my hdfc bank credit card without my intimation now this year i did not want to renew my policy and i also want refund for the last year please cancel my membership. Without any intimation the one assist company renewing our policy i don't want this policy it seems to be a fraudulent transaction from my credit card amounted to rs. 1799...

Inr 1899/-was debited from my hdfc credit card for one assist membership without my permission without any pre intimation. How could bank allowed this fraudulent?? I awaiting for refund since last 8 days and today they send mail "thank you for showing intrest in one assist membership". One of there executive named mis. Bhavna calling me to convince the benefits. So annoying. Till i awaiting for refund. Question to hdfc bank how you allow...

I have already call the one assist team to stop services but still worried about they still can charge the anount from my credit card so, please let me know about the status of cancellation request. One think more i have raised request yesterday and today in the morning i have received a small miss call from the one assist beacause the ohone was in my hand and when i try to pick it call get disconnected and from that time i am trying to call...

I have subscribed for oneassist walletassist plan last year. But i found the subscription unnecessary and want to unsubscribe. They provide no information on how to opt out of the plan. Rs 2499 was debited from my credit card as renewal fee on 19th april 2018. On 27 april, i received a mail stating based on my verbal consent - the amount has been debited as membership fee. But i never received any calls asking for my permission for renewal.br...

I am abhishek dey, a hdfc bank credit card holder. The bank has auto debited an amount from my credit card number ending with 2443 without my concern on date 28/04/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

I came to know about this when i got sms
"dear cardmember, oneassist membership fee has been debited on your card...

I am Sukhwinder Singh, a policyholder of your company. My customer relationship number is 2087113, membership number is [protected] and the registered mobile number is [protected]. I purchased your policy for My MI NOTE 4 on 16.05.2017 and filed one claim for my damaged phone in last week. Yesterday I received my damaged phone after replacing the touchscreen but back penal of my phone is still same. When I filed my claim, I already informed...

I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 2253 without my concern on date:29/3/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-. I don't want any plan downgrading etc. They are responding to my mails and keep extending the time....

My one assist relationship no. Is 3173694 and valid up to 28/11/18. I dont want to continue the one assist wallet service and i want to cancel the plan and refund my money. Actualy the problem is this is not so usfule service for me and this is only the unusful for me and vest of mony for me. That's why i don't want to continue the service and want quit....

Team,

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with xx8980 without my concern on date 02/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship id:796778
Name :- juhi rana
Credit card number ending :- xx8980br...

Membership no. 416359

Suprised that an amount of rs.1, 399/- has been charged to my credit card of hdfc bank without any prior intimation.
They have not even checked either in writing or via emal or thru phone call of renewing my membership.
Its normal practice to seek the confirmation of customer before they are charged for renewals.
I am not interested in renewing my membership with oneassit.
Therefore...

R/sir,
I am hdfc bank credit card holder. The bank has auto debited rs. 1599 rs from my credit card number ending with 2971 on every year under one assist fees. This episode happened last 5year also. That time i also complaint about it to bank and company also. But still the complaint is not resolved. Last 5year 9000rs was deducted from my credit card.
I am not interested about this service and don't want this service any more....

R/sir,
I am hdfc bank credit card holder. The bank has auto debited rs. 1399 rs from my credit card number ending with 3990 on dated 18/4/2018 under one assist fees. This episode happened last year also. That time i also complaint about it to bank and company also. But still the complaint is not resolved. Last year 3999rs was deducted from my credit card.
I am not interested about this service and don't want this service...

As i had received a message that some amount of money had deducted to one assisst from creditcard without any information, that's why i want complain you to be please cancel my plan from one assisst. And i want the information about cancelisation of my plan. I already informed 2times about 2 years ago, but till up to now i have not received any reply....

Received sms from axis bank today that rs-1399/- deducted from my debit card to one assist membership fee. Hdfc customer rang information. Last i request you to cancel this service but you said after one year it will cancel but this time you again activate this service without my permission. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: pooja kushwaha
Date...

Already i have submitted complaint regarding this. The complaint id is 1928936. I contacted the oneassist person within 2 days when the phone got damaged. He was not accepting my insurance. Then got to know about the complaints forum from my colleague a week later. I have informed all these to one assist person who again took the complaint and did verification process. Now the claim has been closed with reason "delay in claim intimation"....

In response to the cited subject i would like to inform you that a laptop protection plan for[protected] was purchased by me from izenica, guwahati vide inv. No. Till[protected] dated 25/02/2018 along with a macbook pro 13" 2017 for unit price rs. 6999.00/- (Laptop protection plan only).

And i requested for cancellation of the aforesaid plan to oneassist on 19/04/2018 vide request no 3097939 and at the same time i was requested...