OneAssist Consumer Solutions Complaints & Reviews

I have a mobile phone claim. All claims document submit from one assist portal but one assist team raised number of two (2) quaries against my mobile claim. Im answering total quaries from my end but there is again raised one quary from my mobile claim. Im answering again from his one quary but i cant answering because one assist portal is not working properly i am not write to answer from one assist portal. One assist portal not working. Im calling from one assist customer support but there is no responce to me. I am allready maild his company email id and calling again and again and one assist app chat also but they are totaly hareshed me. One assist team all tha time could me wait and wait but i cant wait. Im totaly facing the big problem.

So please setteld to my mobile claim on urgent basis.
Calim no. Sr#3128896
Membership id.[protected]

An amount of rs.1899 was debited from my icici salary account on 2 may 2018 regarding some one assist plan. I have never opted for this, also no one explain me about the plan and price. Without any concern how you people deducting money. This is cheating so how one assist will save me from cheating/fraud if they are doing the same. Also how your bank icici support it.

Please do disable this plan as soon as possible and do refund the amount payable inr 1, 899

Name - mriganka sekhar ghosh
Date of incident - 02/05/2018
My customer relationship no. - 4298788
Icici bank a/c no. - xxxxxxxx0908

I have purchased mobile insurance policy from one assist for my samsung s8 plus 128 gb on my name akshay verma, my mobile accidentally got slipped in to water bucket by my son as he slipped on floor. Now one assist have denied the claim saying its case of negligence. Kindly help

Details

Name akshay verma
Mobile [protected]

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last month also i requested you to cancel but you have not yet been cancle

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have done
Deducted date : 15 april 2018
Name : navnath bhavar
Credit card no : xxx6382

Hello

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate my member ship and refund my money asap
Relationship no : 1932877
Plan name : enhanced wa power single plan
Name: k pavan kumar
Date of incident : 18/04/2018
Hdfc credit card no. Xx3515
Mobile no: [protected]
Email : [protected]@gmail.com

Details
18/04/2018 one assist mfee 1399.00 dr

I don't have do any activation process of activate the plan. But forcefully is activate on my hdfc credit card on 15/10/2017. Due is rs.4951. Please close this issue & cancel this plan. I dont have do any activation for this plan. It also show overdue. My card is also blocked due to this overdue. Please cancel the plan and correct the due.

My hdfc credit card no is xxxx3225

I am arpit chauda a hdfc bank credit card holder. The bank has activated one assist and charged a sum of rs. 1399/- from my credit card number ending with xxxx4276. Without my concern on date: 04/19/2018. I am not interested about this service and don't want this membership. So cancel the membership. I am calling the hdfc customer care visited the bank and also called one assist. But thers no responce so please do the needfull. I dont need your security.

Oneassist relationship number : 1930093
Name :- arpit chauda.
Mobile no. :- [protected]
Credit card number ending :- 4276

Hello my name sakthivel past month one assist deduct rs 1399 from my credit card without intimation i called to one assist cancellation team after they explain them product service and benefits but i not satisfied finally they give assurance do to cancelled this service also refund my amount but they credit only 399rs only so you have refund my balance amount 1000rs also cancel this plan
My credit card no:[protected]

Hello
I am Sandeep singh. I Received SMS from HDFC BANK LTD that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money
MY HDFC CREDIT CARD NO.. XXXX7930
One assist relationship no:-1931403
Payment deduct date-18/04/2018
Contact:-[protected]

My phone was damaged 2 to 3 days before, and i submitted the complained to our office immediately but no one pick my phone as on date. Now how many days you want to repair my mobile phone.
Kindly, please note that after the period you mentioned in the terms of conditions at the time of purchasing your insurance i. E. We have taken 20 - 25 days for repairing, in last i go to court.
For your information i am advocate.

I am already a one assist customer since long with 3 handsets already insured with the company. Now i had bought a phone from my colleague just after few days he got it from flipkart. So as per the policy of one assist i can purchase mobile insurance within 15 days of purchase date. So i applied for insurance and they asked to submit all recent photos, invoice copy and a authority letter from the 1st buyer as the name in the invoice was not mine. So i sent all the necessary documents as they asked me do. Now its almost 10 months so they are calling for my renewal plans for the same handset so i said will let you know later. But just few days back my phone got physical damage and so immediately i raised a claim for the same. So after 48hours of raising claim i got a call from verification team and informing me that my claim cannot be raised further as my name is not there on the invoice and they are like we dont give any claims to 2nd hand handsets and then they asked me contact at [protected]@oneassist.in for further assistance regarding rejection of claim. But i mailed them many times and also called one assist customer care executive but they are saying that they didnt receive any emails from me and ignoring me on calls. I am just feeling helpless as neither i am getting any response on mail or call.

I just want to know if a customer cant raise a claim then why should they give him/her a insurance. Even after submitting all required documents to them at the time of buying insurance they are rejecting claim.

I have all mails proof of the company if required to show up whenever company wants.

I just to repair my phone as i have a valid insurance.

Find all photos, invoice copy and authority letter in attachment and also find details of email correspondence with the company below.

Subject: lenovo p2 insurance documents

Chaitanya pathak
Attachments 6/22/17
To handset insurance,
[protected]@oneassist.in


Dear one assist,

As per the telephonic talk for my new insurance on my lenovo p2 handset please find attached documents for your records and reference as required.

1. 4 images attached
2. Invoice
3. Authority letter
4. Colleague id proof

Please fell free to ask for anything if required.

Below is the mail sent to company after my claim got rejected.

Chaitanya pathak
Attachments may 1 (3 days ago)
To oneassist
Dear oneassist back end team,

I had flied a claim on 29/03/2018 with request number 3124948 for which i got a call from verification team right now and they have closed my claim saying that the invoice is not on my name and it is a second hand handset. They asked me talk to sales team so i talked with sales team regarding it and asked them that at the time of my handset insurance purchase they asked me certain documents to submit so that i can avail insurance on my handset and the same documents i have attached in this mail for your reference.

Even after submitting all required documents at the time of insurance purchase why am i not able to process a any claim?
On the time of purchase your sales didnt inform me that i am not eligible for any insurance or else i wouldn't have insured my handset.

Despite of all required documents submission i am not able to do anything so they asked to mail on this address for the solution.

Please help me with my claim.

Please resolve my issue asap.

Regards,
Chaitanya pathak

Bank: icici address: virar east my oneassist relationship id: 1996189 i have an account in icici bank, branch: virar, they have provided me oneassist plan and now oneassist people are not cancelling the policy even though i have raised a request many times.
I want you to terminate this plan as every time you deduct the amount from my icici bank account or icicidebit card without even intimidating me. I am completely dissatisfied with this. The policy is worth rs. 1899. Please understand my concern. Whenever i say i want to cancel my policy they always say "you will have benefit with this policy, etc". They always ignore my requests. I have sent mail also. Other than this i get a call for mobile insurance from oneassist at least 5 times a day even though i said i don't want any insurance. When i speak about this they are not responding properly instead they tried to convince and again and again explaining their policy. As last year also i requested to cancel but they have said that the plan will be cancelled in one year but now it was again repeated and saying that it will be auto-renewed without my approval or even not intimated. Kindly cancel this plan. I have attached pdf of mail.

I received sms from icici bank that rs-1899/- deducted from my debit card to one assist plan on 04/5/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 04/05/2018

Please deactivate one assist plan for the sr[protected] and please dont deduct the amount for the same.

Hi team,

Please terminate my oneassist policy plan as i don't wish to continue. I want you to terminate this plan as every time you deduct the amount from my icici bank account or icici debit card without even intimitating me. I am completely dissatisfied with this.

Please terminate this policy as soon as possible and also refund the amount of rs. 1899 deducted from my icici bank account on 2nd may 2018 towards one assist.

My registered mobile number with one assist is +91-[protected].

Thanks and regards,
Ravipalli naresh.

The amount of rs.2999/- has been deducted from my hdfc credit card without
My knowledge on 28th march 2018. When i speak about this they are not responding properly instead they tried to convince and again and again explaining their policy. Finally rudely told to raise a complaint. This is not the proper way of dealing customers. Please refund my amount.

Hi team,

I've not authorised any charges for renewing the one assist but yet it was charged from my credited card on 05/01/2018.

I want this to be cancelled immediately and refunded back to my original form of payment.

When called to customer support they informed that the cancellation will not be guaranteed and refund may not be given.

I do not understand what policy they run. Only if a customer accepts to renew thier plan they are supposed to charge it and no notification was sent regarding auto renewal, they have just blindly charged from my credit card.

First of all they do not have any of details and they say i'm privileged customer bla bla. How you consider a customer as privileged when they have not availed any of the service. Just because you ppl are deducting money from customer's account do not consider it be privileged.

If you so very concered about your customers first contact them and educate what all your plans do not just wait unless they call and come these issues.

Hoping for a positive response and amount to be credited to my account.

Regards,
Vidhyashree m s

Hi,
I have purchased a plan of mobile insurance from oneassit in 12 april but due to pre exist damage it was not processed however oneassist charged ₹1614.
Next day i got a mail that i will be recieved my cash refund but till now i havent.
I tried many call and sent mail many times but neither i am getting response on mail nor on call.
Request you to please look into the matter.

Name: resham kumar
Mobile no. [protected]
Email id [protected]@gmail.com

I have also attached 2 screen shot.

Thanks
Resham kumar

Sir,
One assist insurance company is fraud company.
He reject my claim cause given negligence.
And time to time statement change.
Today my mobile properly working.
Please punishment to them.
Sir at the time of liquid damage mobile used by my brother. He put mobile on top of cooler and jar to mobile and mobile falls down in cooler tub. After than mobile totally hang and not switch off.
Personal from customer care give every time unmatch statement.
One assist is fraud company.

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1899 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated

Kindly cancel this plan and request you to refund the amount of rs:1899 id-1985144

Service reg no: 3113669
I have claimed on 25th april 2018 for my iphone
And no furthur proceeding is happening and all details are given properly. I had worst responce from you. Pls, look for it or it gone end worst.
I was about to suggest your insurance company but sseing your service, i think if i refer it will not be fair. Atleast you ready this complaint or not.