Dear sir,
I received sms from hdfc bank that rs.2999/- got deducted from my credit card without my permission.
Oneassit plan got renewed without any information. The amount got deducted without my confirmation.
I called to your customer care, your executive transferred the call to some other number and nobody is attending the call, for the past 3 days i am calling to your customer care number and the same story is repeating.
As i am cancelling my membership in the free look-in period and even i haven't received welcome kit also, i am eligible for full refund.
Please cancel my membership and refund my money back as soon as possible.
Name: i v s r murthy
Date of incident:[protected]
Oneassist relationship number: 962470
Email: [protected]@gmail.com
Jul 1, 2018
Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
May 25, 2018
OneAssist Consumer Solutions Customer Care's response "Dear Customer
Greetings from OneAssist...!
We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3202926 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].
Regards
Sagar
(Team OneAssist)
"
It has been deducted on 24th May 2017.