OneAssist Consumer Solutions Complaints & Reviews

Hello sir/ madam,

As i have already raised a complaint 2 months back regarding the one assist plan activation in my bank account. Then i got a call from your side that i can deactivate this service in the month of may 2018 as the service amount is getting deducted in the month of june every year. Now i have been making the complaint in the month of may. So now can you please deactivate this service of amount getting deducted very year 2000 rs i dont want this service for protecting my atm cards...

And also for this year 2018 i dont want the amount should get deducted from my account.

Can you please take an action on this as soon as possible.

Thanks and regards,
Neha bari
[protected]

I have been calling oneassist to discontinue their services. They either have poor network or poor solutions. I am calling to unsubscribe from their service but the minute i say that to the customer care agent says they cannot hear me or i cannot hear them and the call gets disconnected.

This is a really cheap strategy to ensure someone is unable to discontinue a service.

Kindly look into it as they have mailed me that they will be deducting 1799 from my account in the next month. Without asking me for permission to do so.

This is completely incorrect as a consumer, i should have the right to decide if money should be debited from my account.

Hi,
The oneassist company called me and told me it is an free service but after that 1899 money debited by my account. When i called to them they told me they activated oneassist service on my account there fore they debited 1899. When i told them cancel this plan and credit my money to my account they are telling sorry sir we can credit only 900 to your account..
Basically they did fraud with me.

Hello one assist
I am rajesh kumar a hdfc bank credit card holder. The bank has activated one assist without my concern. I am not interested about this service and don't want this membership. So cancel the membership and outstanding amount. I am calling the hdfc customer care visited the bank and also called one assist. But theirs no response so please do the needful. I don't need your security.

Name :- rajesh kumar
Credit card number ending :-2723

I am a HDFC bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2978 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 4462916
Name :- Abhinav Mishra
Mobile no. :- [protected]
Credit card number ending :- 2978

They r cheat... They told that we cover all the damage and liquid damage mobile before purchasing the plan... After few months later.. My screen will break accidentally and claim the on oneassist... After completed my all details... They told me wait for 48hr to process your claim, and am waiting for call there is no call from there side and close my claim without any information... What happened, why close my claim, when am i call at there customer care number they can’t explain me why they closed my claim... They have no reason to describe to me... Plz help me... Am waisted my money on oneassist

Hello there

I received sms from hdfc bank that rs 1399 - deducted from my credit card to one assist plan. Hdfc customer rang information.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 22 may 2018
Hdfc credit card no. Xx1399
One assist relationship number: 4462873

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 2499/- from my credit card number ending with 8339 without my concern on date:16/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2499/-

Oneassist relationship number : 2089919
Name :- vinod vijayan
Mobile no. :- [protected]
Credit card number ending :- 8339

My service request no. Is 3150333 i have raised a claim on 3/05/2018 and till now no one has picked up my phone i was told that it takes 48hours to pick up my handset and 15days to complete the claim its been 19days and all your verification team has given me is irrelevant reasons to waste my time and verify a very simple thing that my phone slipped from my hand words are not enough to explain my frustration call me. After checking my claim as per what i know if i'm alone on a bike it means i am the one who will be riding the bike it took them 19days just to understand a very simple thing will never use one assist or any services my handset is supposed to be picked up today but i can't wait for another 15days for my phone to be fixed i can get it done in few hours for 1500 i paid 1549 for the insurance and i have taken three days leave from work so that my handset can be picked up i want compensation for wasting my time and all i got in the last 19days is empty promises and sum reasons to waste my time. Check the record you will understand
Look forward to hear from at least someone who is human your customer service and verification team is illiterate you guys are cheaters. I want my phone to be fixed asap.
I will never recommend one assist to my whole generation ever again you guys have miserably failed to deliver what you promise while selling the insurance instead of providing uninterrupted service you have interrupted my job and you can't do anything about it. I wish it was america or some developed country i would have dragged you down to court but it's india everyone is corrupted.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number without my concern on date:05/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 2018178
Name :- anisha richa singh

Dear sir,

I received sms from hdfc bank that rs.2999/- got deducted from my credit card without my permission.

Oneassit plan got renewed without any information. The amount got deducted without my confirmation.

I called to your customer care, your executive transferred the call to some other number and nobody is attending the call, for the past 3 days i am calling to your customer care number and the same story is repeating.

As i am cancelling my membership in the free look-in period and even i haven't received welcome kit also, i am eligible for full refund.

Please cancel my membership and refund my money back as soon as possible.

Name: i v s r murthy
Date of incident:[protected]
Oneassist relationship number: 962470
Email: [protected]@gmail.com

Hi team

I wanted to de-activate one assist services from my icici bank account.
I have called their customer care service ([protected]) several times, they are not de-activating/terminating their services on my account.

Request you to kindly deactivate their service as soon as possible.

My relationship number : 2080623

Thanks and regards
Ranjit singh

Hi,
Amount of rs/- 1399 has been deducted and one assist membership is renewed. I do not want the one assist membership for card ending 8520.
The relationship number is 2100998. Please cancel the membership and refund the full amount as i have not asked to renew the membership otherwise i will have to take legal route.

Name: deepshikha sharma
Oneassist relationship number: 2100998
Card ending : 8520

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 2499/- from my credit card number ending with 7732 without my concern on date:19/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs2499/-

One assist relationship no. 2105869
Name :- jayan v b
Mobile no. :[protected]
Credit card number ending :- 7732.

I am a hdfc credit card holder the bank has auto debited rs 1399 from my credit card number ending with number 5019 with out my concern on 09/05/2018 i have also sent message 'oa ' to stop the service with in 48 hrs

I am not interested about this service and do not want this membership any more kindly cancel the membership and refund the debited amount of rs 1399

One assist membership number:4355523
Name : ganesh m k
Phone:[protected]
Card ending number:5019

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0031 without my concern on date:08/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number:2033569
Name :- arumugam balaji
Mobile no. :- [protected]
Credit card number ending :- 0031

Please terminate my one assist policy plan.in future, it ll won't work for me.
So plz terminate this plan i have no need of this kind plan which does not quickly work for us last year i didn't use this plan a single time. It means it wastage of my money. Respected sir my request is only for termination nothing else. So plz don't make me any kind of phone call and try to convey me it's my request to u. I know ur plan is good but not for my use.

I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 17/05/2018 without my permission.. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

Please deactivate it immediately and refund money asap

Date of incident : 17/05/2018
Relationship no - 4430726

Sir,

I am holding a hdfc bank credit card. Hdfc has auto debited 2450/- from my credit card number 4572. Contact no: [protected]
Without my concern on 19/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount to my account. And i dont know how hdfc is alowing to take money without our confirmation??? Very unfare and feeling unsecure holding hdfc card.

Lucina

Hi sir,

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7238 without my concern on date:11/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/- to my account.

My one assist relation ship no - 2067818.

One assist membership id...