OneAssist Consumer Solutions Complaints & Reviews

I asked ur oneassist team member to cancel my subscription last year same time and that # said v can't do it nw n next yr v ll do. And nw again u have deducted money frm my card as a fee. I want my money back n stop tat bloody subscription.
I have attached the screenshot of the mail i first sent and i forwarded them the mail again with the new one. Kindly help me in getting it resolved.

I am a hdfc bank credit card holder. The bank has auto debited rs. 2499/- from my credit card number ending with 8896 without my concern on date:28/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2499/-

Oneassist relationship number : 1766888
Name :- tejraj nimbalkar
Mobile no. :- [protected]
Credit card number ending :- 8896

Hai,
I'm using hdfc credit card. Without any intimation you have deducted the amount of rs1399 from my credit card ending 7238.

On 21/5/2018 received a mail, your plan cancellation is under process but refund of money hasn't received till date no response. So, pls do the needful

Relationship no: 2067818
Regards,
Shankar p
[protected]

Myself ankit dubey i am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4670 without my concern on date 28/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-.
I called one assist consume no at 4 time and no one responded my calls.

These companies are fraud will never get you any theft insurance as they rejects the claim. Their sales team promised for any kind of theft claims but they never let you get any theft claim
I request you not to bu any insurance plan from such a fraud company.
In my case it was a pick pocket case which is considered under theft as per police and fir and these fools have their policy to considered that same as lost by customer knowingly.

Member id : [protected]

Cancellation of one assist membership
Myself ashish kurve i am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9946 without my concern on date:03/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

I purchased a mobile phone iphone 7 on 10th feb 2017 and for the same phone i purchased an insurance policy from one assist on 21st march 2017 for rs. 4499.

After a year, as my insurance got expired, i renewed it on 24th march 2018 for rs. 3999.

On 1st april 2018, my mobile slipped out of my hands and it stopped working. I made a claim on one assist portal for the same for phone repair. I provided them with all necessary details and correct information.

On 3rd april 2018, i received a mail from one assist rejecting my claim with reason that claim under cooling period does not fall within terms and conditions.

I checked there website for all terms and conditions and couldn't find any page matching the word 'cooling period'. Neither was i informed about the same in any mail or call or any communication with the company or customer care.

I don't know if there is any authority in our country which keeps an eye on this kind of fraudulent company who cheats people for their own sake. I have researched about this company and not only me but alot of other people are suffering with the fraud the company is doing and no one to put to stop to this kind of scam.

Hi,

I am using icici bank credit card, i have received an sms that you have been debited 1399 from my credit card for one assist membership, i don't want this plan, and without any intimation they have debited the amount from my card.

Please deactivate and refund my amount asap.

Name: suresh t
My relationship no: 2141511
Credit card no: xxxx7008
Date of incident: 25th may 2018
Mobile no: [protected]
Email id: suresh. [protected]@gmail.com

I am a HDFC credit card holder. Why have you debited an amount of Rs1399? Why are you looting money from me when I didn't even ask for such a service?

I don't even know what oneassist is for. I want the amount reversed immediately. Cancel the service. I didn't request for it. I don't want you to charge my card again. I am a senior citizen and this is causing me a lot of stress

Name - K Kripanidhi
Mobile - [protected]

Sir/madam

Reminder,

Hdfc bank (Credit card) have been debited rs.2999/- in my credit card ending no.3008 towards one assist membership fee, it is dispute transaction in my credit card, so you are requested kindly refund the said amount in my credit card ending no.3008, otherwise i will file a case against your company before national humae right commission, new delhi and pmo office.

Milan kumar roy
Card holder

One assist plan cancel
Deduction money with out my knowledge.

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card & made in emi with another rs. 100 emi conversion fee deduction.
On 18/5/2018, already applied the deactivation and refund related complaint via telephone conversation with one assit employer but till date no response.

Kindly cancel this plan & refund the deduction amount and request you to don't activate any plan or service without customer information. This is unacceptable that you activate any service without information of customer. Please deactivate and don't deduct amount.

D
Name : rakesh kumar
Mob : [protected]

Hdfc bank (Credit card division) have been debited in my credit card ending no.3008 rs.2999/- on dated.24/05/2018 & sms me on dated.25/05/2018 time 18.11 towards one assist membership fee. I have neither authorized nor participated in above transaction. It is a dispute transaction. It is done by hdfc bank (Credit card) intentionally, arbitrarily and knowingly in order to harassed & mentally torture me and my family, so you are requested to kindly stopped the dispatch welcome kit. I confirm you that i have no more interested for this facility provided by your company. So stopped to dispatch and if the above amount rs.2999/- credited in your company a/c please refund it through my credit card ending no.3008, otherwise i file a case against your company before national human right commission new delhi, pmo.

You have no right to taken money though credit card of any customer, without authorization.

Again for your kind information, this is a dispute transaction.

Milan kumar roy
Card holder

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1899 from my credit card

As last year also i requested you to cancel but you have said that the plan will be canceled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs: 1899. This is unacceptable that you have been repeating the same.

Deducted date : 26th may 2018
Name : biren parekh

Hello,

I have used hdfc credit card ending 2927 and has been debited recently rs.1399 and previously 3 times started from june 2017 for the activation of oneassist m - wallet protection, which i don't subscribe and is out of my knowledge.

I do not get any calls from your one assist executives to activate one assist m wallet protection. My money was deducted every month. You need to stop this service.

Please deactivate the membership, relationship number: 2125087, plan: enhanced wa power single plan, customer id: 61602627 and refund my total amount.

I request you to immediately call on my below provided mobile number after you have successfully deactivate the service and that there will be no deductions in the future.

Mob: +[protected]
Email id: vin. [protected]@yahoo.com

Regards,
Vinod kumar.

Dear sir, i have hdfc credit card & oneassist company is auto renewal plan without my permission and deduct money rs. 1399/- from my hdfc credit card, i call oneassist company and asking for auto renewal plan and request for cancel plan and return my refund but oneassist company not give any respose for full refund and suggest for discount and settlement but i dont want this plan and want only refund sir please help me for refund.

From : ajay rohit

Im abhiraj & my regd mob number [protected] i got a call from one assist team 1 week ago, & i am satisfied with that product. But i says that at the time of call there is no balance in my a/c and they says that its ok we will process you & update after funding. After 1 week i got a 2000 rs transfer from my frien (24/05/2018) d & it need to given his home today. But unfortunatly i got a message that the one assist deducted my balance 1899 from my a/c with out prior notification & without my confirmation. Its frauding coz you guys need to inform befor cutting the same from a/c. Im going through consumer court against this bloody product & i lost my time also. The friend called me for give his money back. Check this & refund my cash immediatly i dont need this fraud prottection. I called the customer care of one assist & the guys say that there is no accout created with my number.. What the f*+ you guys are doing. Cash is not paper mind it? How you can cut my cash from a/c without my permmission. & also there is a message that day i got is "you product purchase is not succesful coz of insufficient funds" this message you can. But when cutting tyme???/ i need a answer today itself

I purchsed a cellphone on 15th may 2017 along with oneassist protect insurance plan and i met with an accident around a month ago and cellphone damaged. I submit a claim under sr # 3147603 to get repair or settle the claim. I m just emailing and calling to the customer care for multiple weeks but there is no satisfactory answer and still waiting for a long to get pick up nd repaired my accidently damaged handset.

Regards,
Dev foods
[protected]

A plan was activated for my wallet insurance, yesterday. I was told it was for free protection. I never asked for such a protection, and never gave consent to pay 1899/-. They deceivingly asked me my debit card number and now claim they have the recorded consent. I want to de-activate the plan and get 100% refund. I called the customer service and they say they can only downgrade the plan and refund only 800-900 rupees. Also they claim that one assist is mentioned in the terms and conditions of the debit card when i purcahsed, but i never saw it, and have talked to the bank branch representatives who have no knowledge of such a 'fraudelent' company. Please help me to recover my 1899/- rupees.
Also, terms and conditions on one assist website clearly say one can claim 100% refund for cancellation of a plan within a period of 0-30 days

Thank you

I have applied for credit card via online because it states that it is free and i was not aware of this oneassist. I don't want this protection. Why you people are looting others money without their knowledge. Who told you to activate this plan for me. If anyone wants your service they will come to you. See the number of compliants about your service. If you have a brain please don't bother people with your # service

I received a call which was not properly understood by me. I found rs 1899/ deducted from my account no [protected] and my customer id[protected] with axis bank ltd. While deducting the amount my debit card was used ending four digit 8376.
It was deducted on 23.5.2018.
Please deactivate the same immediately and refund my amount in above mentioned saving bank account.

Gum bahadur
Ph [protected]