OneAssist Consumer Solutions Complaints & Reviews

Hi,

I have already raised complaint regarding cancelling the one-assist membership. I have clearly mentioned that rs.2999 will be debited from my account on 6/6/2018. So please process on the cancellation soon in my previous complaint

But the amount of rs.2999 has been deducted from my account. Now amount has been debited from my account. Kindly cancel the membership on one-assist. Please re-fund the debited amount (2999) to my account.

Cancellation and refund
I received call from icici bank and they just given information about one assist plan after that on same day i got a confirmation call i told them that first i will ask from the bank and then i will think about it. But they automatically activated this plan. I told them to deactivated this plan but they didn't. I don't need this plan actually. Please deactivate this plan.

Please make sure to deactivate this plan.
Thanks!
Name - manish gupta
Mobile no.- [protected]

Hi, i received a text msg from hdfc bank oneassist membership fee has been debited on your card that a sum of rs.1899/- and it has been done so without my consent or permission. Seriously, i don't need any such plan. I am really really seeking ways to deactivate it and refund my money. Please deactivate this oneassist plan and refund my money asap.

Regard's
Deepak sharma
Mobile no. +91-[protected]
Email : [protected]@gmail.com
Oneassist relationship no. 4517729

Your staff automatically renews plans without even so much as asking us...? You use our credit card information for autopayment without our approval. And when i want to cancel - you people say 50% amount will be refunded...!!!
Firstly - you use our details to automatically withdraw money from our credit card account - and you guarantee its safety...??
First guarantee that you guys will not make any transactions from our accounts without our knowledge...!!!
You are cheats and frauds!!
I've attended 20 calls from your customer service and none made any sense.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8609 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership which is going to expire on 24 july 2018

Oneassist relationship number : 1152896
Name :- rohit raj
Mobile no. :- [protected]
Credit card number ending :- 8609

Description of the plan :
Date of incident : 23- may -2018
Oneassist relationship number : 3290958
Oneassist membership id : [protected]
Plan name : ma total nonapple d2c 45k
Sum insured of device : ₹ 53900.0

Compliant agianst:
Oneassist consumer solutions private limited
[protected], acme plaza, andheri – kurla road
Andheri (E), mumbai – 400 059.
Ph: +[protected]

I was travelling in uber when i reached my office i found my phone missing.
My phone has feature of tracking the location. When i tracked the location it was showing the location of the uber car. I followed the uber car via location and even reached to the location of car but the cab driver denied.
I have filed the fir of the theft also.
Insurance company not processing the refund even the case is clear theft.

Hi team,

This is “SURESH KUMAR C”

Kindly credit my amount which was deducted from my CREDIT CARD Of “RUPEES 1399 “ and that too without my Notice or any confirmation to me, last year also I told you to CANCEL the same here after I don’t need any of your Services to be ACTIVATED, if any happened once again I will strictly take action on you with in 7 working day I want my amount to my CREDIT CARD back without failure

Date of incident 05/05/2018
Client number [protected], [protected]
Dear sir i had purchased samsung j7 prime on behalf of capital first on 02/05/2018. After 3 days i saw my mobile was band through the back side. Mobile company refuses to create do against my complaint. I'm helpless about this.
So i want to submitt a claim for this. I had insured this mobile. My registered mail id is "[protected]@gmail.com". Please give the solution.
Thank you

As we are not aware of this one assist solutions and we got a message that the plan is activated and the amount is debited from my account without intimate
What the hell with the bank and one assist solutions
I want the amount to credited in my account within 7 working days
Plan no:- sr[protected]
Bank icici bank
Name sri. V. S. Engineering works

Hello there

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card & made in emi with another rs. 100 emi conversion fee deduction then again deduction of rs. 459 and rs. 20.

Kindly cancel this plan & refund the deducted amount and request you to don't activate any plan or service without customer information. This is unacceptable that you activate any service without information of customer. Please deactivate and don't deduct amount.

Oneassit membership id :- [protected]
Name :-aman kumar
Mobile no. :-[protected]
Credit card number ending :- 5177

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited from my credit card number ending with 9655, without my concern last year, and i call back costomer service they told next year only we possible to cancell the membership, and also i am not used that and i am not interested about this service and don't want this membership any more. So cancel the membership.

Sir,

With out my confirmation, they can deduct rs. 2999/- in my hdfc credit card. I already contact hdfc bank they told that contact one assist they will refund you. Subsequetly i called so many times but that customer care number is not working. My one assit membership id is [protected].
I dont want to continue one assist service. Kindly refund the amount as early as possible.

Regards,

Svv ramana,
Rhfl - executive,
[protected]

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

One assist id number: sr[protected]
One assist relationship no : 2250129
Register mobile no : [protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!

Sankar ram

Am praburaj r, my register mobile no [protected] mail id [protected]@gmail.com. I see my hdfc credit card account transaction. Dedit rs 1899/-. With out my any permission and confirmation. And dont even know the your company and this kind o[censored]nsolicited charging of my credit card. Am continuously on (Protacted), and (Protacted) but they not cancelling the policy.

Please deactivate and refund my money asap

Date of incident : 02/062018
Hdfc credit card no: xxxx3999
Your ref no :2174049

Please arrange tocancel the one assist membership of hdfc cr card. I received the statement mail though i have not given my concent auto debited and projected in the statemene on02/06/2018. Stating one assisist mfee rs2999/-. I request yoy to cancel the membership and credit the amount to my credit card and advise by mail.
Thanking you
My relationshipno:941288.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8325 without my concern i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : [protected]
Name :- k sandhya bhargavi
Mobile no. :- [protected]
Credit card number ending :- 8325

I am a hdfc bank credit card holder. The bank has auto debited rs. 1360/- from my credit card number ending with 7500 without my concern on date:02/06/2018. I am not interested about this service and don't want this membership any more. I have already applied for the cancellation request of one assist membership on dated 27th may 2018 and i have a copy this cancellation request by email through of one assist. So cancel the membership and refund this debited amount. Please find attachment photo copy.

Oneassist relationship number : 2170932
Name :- pratikkumar himmatbhai patel
Mobile no. :- [protected]
Credit card number ending :- 7500

My plan got activated without my permission and money 1899 got deducted from my icici bank account. I want my money back. I called customer care 10 times but did not respond well. They are very irresponsible and cut the call in between.
Date of incident: 28th may 2018
Relationship no. 4536249
Name: chanchal modani
Icici a/c number : *06114
Debit card no. : xx1090

I had bought a mobile protection plan from oneassist and made payment of rs 1599 on 10th april, 2018. I also received mail from them stating that the payment had been successful and i was just one step away from activation. I was given a link and when i went into it i was taken to its app where i was asked to create my profile. I did so. My relationship no. Generated as 4130724.
I had also uploaded images of my mobile. However, i received a mail next day i. E. On 11th apr, saying that they could not activate my oneassist membership as the images were not clear enough. I was given a link but it was of no use as there were no option to upload documents. I wrote a mail to them at the same time that it was not giving me an option to upload. After that, i have never ever got any reply from them with solution. Every time they send me the same link whenever i contact them where there is no option o[censored]ploading documents. I have called them, mailed them, chatted with them, but have never got a solution. On calls i am kept on wait for more than an hour at times, perhaps till i lose my patience and close the call myself. I am always transferred from one department to another, everytime waiting for few minutes before i am connected, many a times, for 20 min, sometimes for 45 min, once for an hour, but have never been given a solution. Still waiting for it. I want it to be activated and nothing more.

Submit a complaint
Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1927 without my concern on date:01/06/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 2162393
Name :- nikam yogesh kashinath
Mobile no. :- [protected]
Credit card number ending :- 1927