OneAssist Consumer Solutions Complaints & Reviews

Dear team,

I am waiting to receive call from mr praveen/prateek, since last 4 days, request him to call back on either of my number (+91 [protected]/+91 [protected]). Have submitted all my document except providing stamp on mobile bill receipt copy.
Concern :
1. My mobile met with liquid damage on 25th may and today it is 10th june no proper support only delaying days with one or other reason.
2. Having stamp on original mobile bill receipt is so important then why it has not been verified while issuing insurance policy. It seems to be intentional and ways to cancel claims.

I am in pune and mobile has been purchased from bihar. It is practically difficult to arrange now. My only understanding, is it a very big deal to have stamp on the bill when the bill provided is original copy and my understanding it is really so important then why it has not been verified before issuing insurance policy.

Please understand the practicality and process the claim.

Regards
Chandan kr mishra
+91 [protected]

Dear sir/mam,
The one assist enhanced wa privilege single plan has been activated by some indusnd bank people without my concent. My card has been charged with rs 1899 on 7.06.2018. I would like to cancel this and refund the amount into my account.

My relationship number with you is 4592099

Name:deepak murali

Please do needful at earliest. I am facing severe financial troubles.

मुझे एक sms आया hdfc बैंक की तरफ से 06/06/2018 को की आपके क्रेडिट कार्ड से 1399 रुपये काटे गए है one assist company की फीस,,,,,,,,,,,,,,,,,,

मेरे बार बार आग्रह करने पर भी उन्होंने मेरे पैसे काट लिए,, उनके द्वारा बोला गया था कि आपको एक कॉन्फॉर्मेशन मेल भेजा गया था ।। लेकिन एक कॉल भी कर सकते थे या massage कर सकते थे कि आपको प्लान रिन्यू कराना है या नही लेकिन कोई कॉल या massage नही किया ।। मुझे अपने पैसे बापिस चाइये ।।

प्लीज् मेरे रुपये रिफंड कर दीजिए
नाम- सत्यम सोनी
जिस दिन पैसे काटे गए - 06/06/2018
Hdfc बैंक क्रेडिट कार्ड न.-[protected]
मोब न- [protected]

Hi, i received a message that rs-1399/- has been debited from my credit card to one assist plan without my concern. I do not need any such service and request you to kindly cance the service and refund the amount in my cc. The details of the transaction are as follows :

Date of incident : 06.06.2018
Hdfc credit card no : xxxxxxxxxx0245
Oneassist relationship number : 427573

Hello there

I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap

Icici credit card no. Xx1008
Oneassist relationship number : 4416445

Dear Team,

I am Chidananda M your proposed customer. You have allotted me relationship no 2212817. I am customer of ICICI bank. I don't want to be associate/participate in one assist. The amount of rs 1299 deducted from my credit card for Privilege-Individual. It requested to terminate the plan & refund my deducted amount immediately.

My Relationship details.

Relationship No:- 2212817
Plan:- Power Individual
Mobile No :[protected]

Note :- Deactivate Permanently

Thanks & Regards
Chidananda M

I received sms from axis bank that rs-1899/- deducted from my credit card to one assist plan on 06/06/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. So i wants to cancel the subscription and refund my money immediately.

My one assist relationship number : 4583793

Hi,

I have already raised complaint regarding cancelling the one-assist membership. I have clearly mentioned that rs.2999 will be debited from my account on 6/6/2018. So please process on the cancellation soon in my previous complaint

But the amount of rs.2999 has been deducted from my account. Now amount has been debited from my account. Kindly cancel the membership on one-assist. Please re-fund the debited amount (2999) to my account.

Cancellation and refund
I received call from icici bank and they just given information about one assist plan after that on same day i got a confirmation call i told them that first i will ask from the bank and then i will think about it. But they automatically activated this plan. I told them to deactivated this plan but they didn't. I don't need this plan actually. Please deactivate this plan.

Please make sure to deactivate this plan.
Thanks!
Name - manish gupta
Mobile no.- [protected]

Hi, i received a text msg from hdfc bank oneassist membership fee has been debited on your card that a sum of rs.1899/- and it has been done so without my consent or permission. Seriously, i don't need any such plan. I am really really seeking ways to deactivate it and refund my money. Please deactivate this oneassist plan and refund my money asap.

Regard's
Deepak sharma
Mobile no. +91-[protected]
Email : [protected]@gmail.com
Oneassist relationship no. 4517729

Your staff automatically renews plans without even so much as asking us...? You use our credit card information for autopayment without our approval. And when i want to cancel - you people say 50% amount will be refunded...!!!
Firstly - you use our details to automatically withdraw money from our credit card account - and you guarantee its safety...??
First guarantee that you guys will not make any transactions from our accounts without our knowledge...!!!
You are cheats and frauds!!
I've attended 20 calls from your customer service and none made any sense.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 8609 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership which is going to expire on 24 july 2018

Oneassist relationship number : 1152896
Name :- rohit raj
Mobile no. :- [protected]
Credit card number ending :- 8609

Description of the plan :
Date of incident : 23- may -2018
Oneassist relationship number : 3290958
Oneassist membership id : [protected]
Plan name : ma total nonapple d2c 45k
Sum insured of device : ₹ 53900.0

Compliant agianst:
Oneassist consumer solutions private limited
[protected], acme plaza, andheri – kurla road
Andheri (E), mumbai – 400 059.
Ph: +[protected]

I was travelling in uber when i reached my office i found my phone missing.
My phone has feature of tracking the location. When i tracked the location it was showing the location of the uber car. I followed the uber car via location and even reached to the location of car but the cab driver denied.
I have filed the fir of the theft also.
Insurance company not processing the refund even the case is clear theft.

Hi team,

This is “SURESH KUMAR C”

Kindly credit my amount which was deducted from my CREDIT CARD Of “RUPEES 1399 “ and that too without my Notice or any confirmation to me, last year also I told you to CANCEL the same here after I don’t need any of your Services to be ACTIVATED, if any happened once again I will strictly take action on you with in 7 working day I want my amount to my CREDIT CARD back without failure

Date of incident 05/05/2018
Client number [protected], [protected]
Dear sir i had purchased samsung j7 prime on behalf of capital first on 02/05/2018. After 3 days i saw my mobile was band through the back side. Mobile company refuses to create do against my complaint. I'm helpless about this.
So i want to submitt a claim for this. I had insured this mobile. My registered mail id is "[protected]@gmail.com". Please give the solution.
Thank you

As we are not aware of this one assist solutions and we got a message that the plan is activated and the amount is debited from my account without intimate
What the hell with the bank and one assist solutions
I want the amount to credited in my account within 7 working days
Plan no:- sr[protected]
Bank icici bank
Name sri. V. S. Engineering works

Hello there

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card & made in emi with another rs. 100 emi conversion fee deduction then again deduction of rs. 459 and rs. 20.

Kindly cancel this plan & refund the deducted amount and request you to don't activate any plan or service without customer information. This is unacceptable that you activate any service without information of customer. Please deactivate and don't deduct amount.

Oneassit membership id :- [protected]
Name :-aman kumar
Mobile no. :-[protected]
Credit card number ending :- 5177

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited from my credit card number ending with 9655, without my concern last year, and i call back costomer service they told next year only we possible to cancell the membership, and also i am not used that and i am not interested about this service and don't want this membership any more. So cancel the membership.

Sir,

With out my confirmation, they can deduct rs. 2999/- in my hdfc credit card. I already contact hdfc bank they told that contact one assist they will refund you. Subsequetly i called so many times but that customer care number is not working. My one assit membership id is [protected].
I dont want to continue one assist service. Kindly refund the amount as early as possible.

Regards,

Svv ramana,
Rhfl - executive,
[protected]

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

One assist id number: sr[protected]
One assist relationship no : 2250129
Register mobile no : [protected]

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!

Sankar ram