OneAssist Consumer Solutions Complaints & Reviews

I had bought a mobile protection plan from oneassist and made payment of rs 1599 on 10th april, 2018. I also received mail from them stating that the payment had been successful and i was just one step away from activation. I was given a link and when i went into it i was taken to its app where i was asked to create my profile. I did so. My relationship no. Generated as 4130724.
I had also uploaded images of my mobile. However, i received a mail next day i. E. On 11th apr, saying that they could not activate my oneassist membership as the images were not clear enough. I was given a link but it was of no use as there were no option to upload documents. I wrote a mail to them at the same time that it was not giving me an option to upload. After that, i have never ever got any reply from them with solution. Every time they send me the same link whenever i contact them where there is no option o[censored]ploading documents. I have called them, mailed them, chatted with them, but have never got a solution. On calls i am kept on wait for more than an hour at times, perhaps till i lose my patience and close the call myself. I am always transferred from one department to another, everytime waiting for few minutes before i am connected, many a times, for 20 min, sometimes for 45 min, once for an hour, but have never been given a solution. Still waiting for it. I want it to be activated and nothing more.

Submit a complaint
Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1927 without my concern on date:01/06/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 2162393
Name :- nikam yogesh kashinath
Mobile no. :- [protected]
Credit card number ending :- 1927

Oneassist renew a plan as on 23 Oct 2017 without my prior intimation and deduct the amount of plan so this is kindly request you that i want to cancel my membership policy. My membership number is [protected]. I do not want to renew again this policy. So kinldy make sure i dont want renew this policy that having membership number [protected] and cancel it by today itself.

I have just attended a call from bank on 28 may 2018 about one assist wallet security plan and i confirmed subscription by mistake. Rs 1899 was debited from my account with out any authorization. I was unaware about the subscription charge. So i asked for cancellation and 100 % refund. But their representative called me and told me that only rs 900 can be refunded. As i am referred from their website 100% refund is possible if cancellation is with in a month. So kindly refund the amount debited from my account after cancelling the plans i have been subscribed.

Regstd mob no: [protected]
Thank you

Yadukrishnan n

Hello team,

I received sms from icic bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
I requested to cancel the policy and refund the total amount 1399/ but they refunded 399 rupees. I called them and asked about the remaining amount, they were telling the plan is activated.

Please deactivate and refund my money asap
Date of incident : 21 may 2018
Icic credit card no. Xx7007
My contact number: [protected]

Thanks,
Srihari r

Screen is not visible.
Phone is still in working condition.
Sometime screen is visible and sometime black screen appears with minimal light.
Infact i just randomly slide my screen up to pick the call when i hear my phone's ringtone.

Basically, now i am unable to operate anything except call pick up and hang up or you can say that my phone is left not as a touch-screen handset but as a hearing-aid set which is operatable only when someone call.

Dear concern,

This is prabhakar reddy, yoou have deducted an amount of rs.1899 from my bank account. please refund the amount deducted from my bank account. i did not authorize the transaction. this has been deducted without my consent. also close my account with you.

Below are the details of deduction:

Bank: icici
Name: gutha prabhakar reddy.
Date: 03/04/2018.
Amount: rs.1899.00

Thanks,
G prabhakar reddy.
91-[protected].

Hi

I am using icici credit card, last year i had raised a request to cancel the one assist service on my account. i had a call with service provider last year he said he will cancel your service starting next year. but still, the amount was deducted today after cancellation.
I was told it will be cancelled yet it is not
I request a refund for the deduction done

I received email and sms from hdfc bank that fee amount 1, 399 has been deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Please deactivate and refund my money asap

Date of incident : may 15, 2018
Registered mobile no : [protected]
Email : [protected]@gmail.com
Hdfc credit card no. Xxxx5471
Oneassist membership id :[protected]

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. : 2106381
Plan name: enhanced wa privilege single plan
Name :n. Preethi reddy

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number without my concern on date:24/04/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 1959087
Name :- ravi kumar verma

This month i saw my hdfc credit card statement..in this statement 2500 deducted from one assistant.. Without my knowledge how u people are deducted from my credit card.. Before joined to one assistant, customer said one time only one amount will deduct from ur card.. But why every year deducting amount.. Please call corresponding person to give solution for my problem

Hello there

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. Last year also deducted rs 1299/- from my credit card with out my consent and same was registered compliant but it is still not solved and again this time deducted again from credit card. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. So kindly deactivate my one assistant plan and refund my money.

Date of incident : 19.05.2018
Kotak credit card no. Xx2635
Oneassist relationship number : 2106646

I asked ur oneassist team member to cancel my subscription last year same time and that # said v can't do it nw n next yr v ll do. And nw again u have deducted money frm my card as a fee. I want my money back n stop tat bloody subscription.
I have attached the screenshot of the mail i first sent and i forwarded them the mail again with the new one. Kindly help me in getting it resolved.

I am a hdfc bank credit card holder. The bank has auto debited rs. 2499/- from my credit card number ending with 8896 without my concern on date:28/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2499/-

Oneassist relationship number : 1766888
Name :- tejraj nimbalkar
Mobile no. :- [protected]
Credit card number ending :- 8896

Hai,
I'm using hdfc credit card. Without any intimation you have deducted the amount of rs1399 from my credit card ending 7238.

On 21/5/2018 received a mail, your plan cancellation is under process but refund of money hasn't received till date no response. So, pls do the needful

Relationship no: 2067818
Regards,
Shankar p
[protected]

Myself ankit dubey i am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4670 without my concern on date 28/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-.
I called one assist consume no at 4 time and no one responded my calls.

These companies are fraud will never get you any theft insurance as they rejects the claim. Their sales team promised for any kind of theft claims but they never let you get any theft claim
I request you not to bu any insurance plan from such a fraud company.
In my case it was a pick pocket case which is considered under theft as per police and fir and these fools have their policy to considered that same as lost by customer knowingly.

Member id : [protected]

Cancellation of one assist membership
Myself ashish kurve i am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9946 without my concern on date:03/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

I purchased a mobile phone iphone 7 on 10th feb 2017 and for the same phone i purchased an insurance policy from one assist on 21st march 2017 for rs. 4499.

After a year, as my insurance got expired, i renewed it on 24th march 2018 for rs. 3999.

On 1st april 2018, my mobile slipped out of my hands and it stopped working. I made a claim on one assist portal for the same for phone repair. I provided them with all necessary details and correct information.

On 3rd april 2018, i received a mail from one assist rejecting my claim with reason that claim under cooling period does not fall within terms and conditions.

I checked there website for all terms and conditions and couldn't find any page matching the word 'cooling period'. Neither was i informed about the same in any mail or call or any communication with the company or customer care.

I don't know if there is any authority in our country which keeps an eye on this kind of fraudulent company who cheats people for their own sake. I have researched about this company and not only me but alot of other people are suffering with the fraud the company is doing and no one to put to stop to this kind of scam.