OneAssist Consumer Solutions Complaints & Reviews

Copying this from past detail:

Hi team,

I bought an iphone on 20-sep[protected]/-) with an insurance plan covering accidental and water damage (Ma damage protection plan 15k-25k) with it from one assist worth rs. 1799/- (100% cashless).
I was told while buying the plan that in case of any damage i will have to inform one assist and they will take my phone and submit it to authorized service center and on the basis of estimation they will take further action like if the damage would be less than 80% then my handset will be repaired or if the damage will be more than 80% (Ber/total loss) then company would provide replacement for the same. (And no excess charges will be taken from me as it was 100% cashless service) and meanwhile they will provide me a courtesy handset.

So, after using phone for around 4 months and few more days. My phone fell on a floor in office in feb. Means accidental damage happened.
So next day i called one assist and informed for the same.
Now as per the process they told me to submit all the required documents on the tool and told me the whole process. And they clearly said that if it would be repairable, company will repair it else they will replace it.

So i submitted my phone to one assist (Delivery guy) but they did not give me any courtesy phone, for which i contacted them at customer care and they said request has been raised but till today i didn't get any courtesy handset.

Anyways. After some time i got a mail that service center has provided estimation amount as 22075/-. And now the approval is pending with insurance team.
After delaying for long, they arrive at a decision of paying me 15246/- as a settlement amount. And saying that market value is lower than invoice amount so they are giving me this amount after deducting 4750/- as depreciation and excess amount.
Also, they mentioned wrong detail in mail saying my handset purchase date is 1/09/2016 and date of damage is 27/feb/2017.

I am attaching invoice to show that date of purchase was 20 sep 2016 not 1 sep.
And date of damage is 27 feb 2016.

After asking so many time with one assist, they are saying it is insurance company decision and they can not do anything.

I should have gotten a replacement. I am not satisfied with this at all.
They have started ignoring my case and telling me either take money or your damaged piece.

They are trying to save their money by giving me this amount.

Please help.

Thanks,
Sumit

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399/- from my credit card for one assist plan, this is really bad how can you make such kind of transactions without my knowledge and hence i request to deactivate one assist plan and refund money back in my account as soon as possible.

One assist relationship no : 4355389

Hello,

I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist membership. I don’t want your membership.
Who the hell are you to renew my plan.
I didn’t confirm anything.
What the # is this.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

I want my money back.
I just need my money.

Please deactivate my member ship and refund my money asap.

Relationship no : 2046986
Plan name : enhanced wa privilage single plan
Name: naveen yenagandula

I am not apply for one assist without information debit my credit card amount. I am calling to customer care "one assist" for cancellation. They are not considering the cancellation request. Since i raised the request. While speaking you (One assist) are very polite. But that is not the solution for my problem. I want my money (Rs.1399) back to my account. This should happen soon. Take necessary actions to revert the money for me. I am not willing to stay in the plan.
Debited on my card ending with xx1605 date 05/05/2018 one assist mfee 1399.00
So cancel this plan in urgent basis and return my money in my account. And follow your policy cancellation rule point 6 under 6.4. And return my money.

Dear assist care,
Myself sadulla ali from ghy. My customer relations ship no:2028751. Why did debit my credit card amount rs1399 against the insurance my credit /debit card. No need any insurance against my card. Please return my money without delay otherwise. I will take legal action against one assist.
I had placed complaint last year also. Tumhara baap bill bhoregya kaya sala.

Dear all,

I call your both toll free no. I. E [protected] and [protected] and also call to your corporate no i. E [protected] from my registered no, ([protected]) while calling to continues line up 26 min.. And same as your second toll free but from your side no executive wear take call that total disappointed to your service and i am sorry to say that i total unhappy from your service..

Nishant saini,
[protected]

From my credit card 2499 was auto debited for one assist. I was not asked for auto renual. At the time of registration itself i have made them clear i don't want auto renal. They also have incorrect mail i'd of mine. When asked for cancellation they try to convince me not to cancell and asking to opt for basic plan.
Pls take necessary action. I want my money 2499 back.

I'm using hdfc credit card ending 6652. Without any intimation you have deducted the amount of 2499 from my credit card

Kindly cancel this plan and request you to refund the amount of rs:2499. This is unacceptable that you activate any service without information of customer. Please deactivate and refund the amount as soon as possible.

Deducted date : 05th may 2018
Name : deepak v
Mob : [protected]

I received e-statement from hdfc bank that rs-2080/- deducted from my credit card to one assist plan on 24 april without my permission..Last year i got this service and executive conformed me that they will renew this facility this year only after my approval but they didn't give any call or email and deduct 2080Rs from my credit card.

This is clearly a fraud and I will not pay this amount.

Cancellation of one assist membership:922166. With out prior intimation to the customer one assist has debitted1899 Rs from credit card. If we try to reach out customer care also there is no proper response and they are bugging to continue with plan. Totally irritated with this one assist plan and they haven't refunded money till now. And they are providing discount 1000rs now.

Hello,

I received sms from hdfc bank that rs-2999/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate my member ship and refund my money asap
Relationship no : 925410
Plan name : enhanced wa power single plan
Name: yogendra singh shekhawat
Date of incident : 05/05/2018
Hdfc credit card no. Xx5629

I am not apply for one assist without information debit my credit card amount. I am calling to customer care "one assist" for cancellation. They are not considering the cancellation request. Since i raised the request. While speaking you (One assist) are very polite. But that is not the solution for my problem. I want my money (Rs.1399) back to my account. This should happen soon. Take necessary actions to revert the money for me. I am not willing to stay in the plan.
My relationship num is 1934307
So cancel this plan in urgent basis and return my money in my account. And follaw your policy cancellation rule point 6 under 6.4. And return my money.

On[protected] rs. 1399 has deducted from my hdfc credit card account without my permission. No one can deduct money without intimating account holder and this is 2nd time happend with me. Last year also my 1000 rs where deducted.

I need my money back at any cost. I do not need such type of services from your side. Even customer care number also not responding while we are calling them.

Amir patel
M[protected]

I have a mobile phone claim. All claims document submit from one assist portal but one assist team raised number of two (2) quaries against my mobile claim. Im answering total quaries from my end but there is again raised one quary from my mobile claim. Im answering again from his one quary but i cant answering because one assist portal is not working properly i am not write to answer from one assist portal. One assist portal not working. Im calling from one assist customer support but there is no responce to me. I am allready maild his company email id and calling again and again and one assist app chat also but they are totaly hareshed me. One assist team all tha time could me wait and wait but i cant wait. Im totaly facing the big problem.

So please setteld to my mobile claim on urgent basis.
Calim no. Sr#3128896
Membership id.[protected]

An amount of rs.1899 was debited from my icici salary account on 2 may 2018 regarding some one assist plan. I have never opted for this, also no one explain me about the plan and price. Without any concern how you people deducting money. This is cheating so how one assist will save me from cheating/fraud if they are doing the same. Also how your bank icici support it.

Please do disable this plan as soon as possible and do refund the amount payable inr 1, 899

Name - mriganka sekhar ghosh
Date of incident - 02/05/2018
My customer relationship no. - 4298788
Icici bank a/c no. - xxxxxxxx0908

I have purchased mobile insurance policy from one assist for my samsung s8 plus 128 gb on my name akshay verma, my mobile accidentally got slipped in to water bucket by my son as he slipped on floor. Now one assist have denied the claim saying its case of negligence. Kindly help

Details

Name akshay verma
Mobile [protected]

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399 from my credit card

As last month also i requested you to cancel but you have not yet been cancle

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have done
Deducted date : 15 april 2018
Name : navnath bhavar
Credit card no : xxx6382

Hello

I received sms from hdfc bank today that rs-1399/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
And who the hell are you to care about me.. I want my money back. Dont dare again to do this.

Please deactivate my member ship and refund my money asap
Relationship no : 1932877
Plan name : enhanced wa power single plan
Name: k pavan kumar
Date of incident : 18/04/2018
Hdfc credit card no. Xx3515
Mobile no: [protected]
Email : [protected]@gmail.com

Details
18/04/2018 one assist mfee 1399.00 dr

I don't have do any activation process of activate the plan. But forcefully is activate on my hdfc credit card on 15/10/2017. Due is rs.4951. Please close this issue & cancel this plan. I dont have do any activation for this plan. It also show overdue. My card is also blocked due to this overdue. Please cancel the plan and correct the due.

My hdfc credit card no is xxxx3225

I am arpit chauda a hdfc bank credit card holder. The bank has activated one assist and charged a sum of rs. 1399/- from my credit card number ending with xxxx4276. Without my concern on date: 04/19/2018. I am not interested about this service and don't want this membership. So cancel the membership. I am calling the hdfc customer care visited the bank and also called one assist. But thers no responce so please do the needfull. I dont need your security.

Oneassist relationship number : 1930093
Name :- arpit chauda.
Mobile no. :- [protected]
Credit card number ending :- 4276