OneAssist Consumer Solutions Complaints & Reviews

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1899 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated

Kindly cancel this plan and request you to refund the amount of rs:1899 id-1985144

Service reg no: 3113669
I have claimed on 25th april 2018 for my iphone
And no furthur proceeding is happening and all details are given properly. I had worst responce from you. Pls, look for it or it gone end worst.
I was about to suggest your insurance company but sseing your service, i think if i refer it will not be fair. Atleast you ready this complaint or not.

Dear sir/madam
One year gone but my welcome kit i didn't got and now my plan renewed but still till today my second welcome kit didn't arrived. So i registered my complaint... And the customer care assured me within a 15days my welcome kit handover to me... If that's not happened than please deactivate my plan and refund my money to my account...
Dawa bhutia
Rangpo mandi bazar
Rtn [protected]

I mailed to the customer care to cancel my membership. After mailing, i got a call from the team in 2days. Once i requested to cancel my membership, they asked me to rate them on google. After rating, they told that they will forward the request to the cancelling team. The cancelling team called me on the same day and told that they can't cancel until august because of the policy. I read the policy and it was not given anything like that.
My request is to cancel asap.
Membership #:1407269

Hello,

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Please deactivate and refund my money asap
Date of incident : 27 april 2018 3:42 pm
Hdfc credit card no. Xx 1539
Oneassist relationship number : 4205684

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Please cancel this plan and full refund to my account.

Name vinod kumar
Mobile [protected]

Hello there,

I received a sms from hdfc bank last year that rs-1299/- deducted from my account to one assist membership fee. I don't even know the company and this kind o[censored]nsolicited charging for my cards by the company is really a criminal act and the co.
Now, they again going to renew the plan.. So i called the customer care to deactivate it and instead of listening to me, she just negotiated saying that its your safety and asked me to give a valid reason to deactivate the plan.. How the hell she talk like this... This is my money.. I don't want to invest on this service...
And who the hell are you to care about me..

Please deactivate the account asap.
Name: avni gupta
Mobile no:[protected]

My relationship number is 990188 last year they have debited 1799 from my hdfc bank credit card without my intimation now this year i did not want to renew my policy and i also want refund for the last year please cancel my membership. Without any intimation the one assist company renewing our policy i don't want this policy it seems to be a fraudulent transaction from my credit card amounted to rs. 1799

Inr 1899/-was debited from my hdfc credit card for one assist membership without my permission without any pre intimation. How could bank allowed this fraudulent?? I awaiting for refund since last 8 days and today they send mail "thank you for showing intrest in one assist membership". One of there executive named mis. Bhavna calling me to convince the benefits. So annoying. Till i awaiting for refund. Question to hdfc bank how you allow auto debt is done for such fraudulent??

I have already call the one assist team to stop services but still worried about they still can charge the anount from my credit card so, please let me know about the status of cancellation request. One think more i have raised request yesterday and today in the morning i have received a small miss call from the one assist beacause the ohone was in my hand and when i try to pick it call get disconnected and from that time i am trying to call one assist but every time is getting rejected by the one assist

Please help

Please cancel my policy before its get auto debited.

Bhanu pratap singh bisht
[protected]

I have subscribed for oneassist walletassist plan last year. But i found the subscription unnecessary and want to unsubscribe. They provide no information on how to opt out of the plan. Rs 2499 was debited from my credit card as renewal fee on 19th april 2018. On 27 april, i received a mail stating based on my verbal consent - the amount has been debited as membership fee. But i never received any calls asking for my permission for renewal.
I was not able to log in to their page. I called their customer care number and the person who attended said the call has to be redirected to a different department. After which nobody attended the call.

Any help would be appreciated

Oneassist relationship number : 1941263

I am abhishek dey, a hdfc bank credit card holder. The bank has auto debited an amount from my credit card number ending with 2443 without my concern on date 28/04/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

I came to know about this when i got sms
"dear cardmember, oneassist membership fee has been debited on your card ending 2443. Membership will be processed and welcome kit dispatched shortly."

No one contacted me to take my permission before this.

Ph - [protected]

I am Sukhwinder Singh, a policyholder of your company. My customer relationship number is 2087113, membership number is [protected] and the registered mobile number is [protected]. I purchased your policy for My MI NOTE 4 on 16.05.2017 and filed one claim for my damaged phone in last week. Yesterday I received my damaged phone after replacing the touchscreen but back penal of my phone is still same. When I filed my claim, I already informed your executive and mentioned in the claim form that back penal is also damaged. I am unable to understand that why you did not replace damaged part of my mobile. Today I talked with Ms. Muskan Singh, the executive at customer care, she said that little damaged back penal not covered under this policy. Can you explain what type of damage covered under my policy? Why you not intimate while customer purchases your policy. Your company making fool to innocent customers? Kindly resolve this issue otherwise I will go consumer forum for this matter because It is a matter of deficiency in service and cheating. Bill of my mobile phone and policy purchased with photos enclosed with this complaint.

I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 2253 without my concern on date:29/3/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-. I don't want any plan downgrading etc. They are responding to my mails and keep extending the time.

My one assist relationship no. Is 3173694 and valid up to 28/11/18. I dont want to continue the one assist wallet service and i want to cancel the plan and refund my money. Actualy the problem is this is not so usfule service for me and this is only the unusful for me and vest of mony for me. That's why i don't want to continue the service and want quit.

Team,

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with xx8980 without my concern on date 02/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship id:796778
Name :- juhi rana
Credit card number ending :- xx8980

Juhi rana

Membership no. 416359

Suprised that an amount of rs.1, 399/- has been charged to my credit card of hdfc bank without any prior intimation.
They have not even checked either in writing or via emal or thru phone call of renewing my membership.
Its normal practice to seek the confirmation of customer before they are charged for renewals.
I am not interested in renewing my membership with oneassit.
Therefore i want my entire amount of rs.1, 399/- to be refunded asap.

R/sir,
I am hdfc bank credit card holder. The bank has auto debited rs. 1599 rs from my credit card number ending with 2971 on every year under one assist fees. This episode happened last 5year also. That time i also complaint about it to bank and company also. But still the complaint is not resolved. Last 5year 9000rs was deducted from my credit card.
I am not interested about this service and don't want this service any more. So cancel the plan and refund my money as soon as possible.

Name - umesh kumar dahayat

R/sir,
I am hdfc bank credit card holder. The bank has auto debited rs. 1399 rs from my credit card number ending with 3990 on dated 18/4/2018 under one assist fees. This episode happened last year also. That time i also complaint about it to bank and company also. But still the complaint is not resolved. Last year 3999rs was deducted from my credit card.
I am not interested about this service and don't want this service any more. So cancel the plan and refund my money as soon as possible.

Name - sachin

As i had received a message that some amount of money had deducted to one assisst from creditcard without any information, that's why i want complain you to be please cancel my plan from one assisst. And i want the information about cancelisation of my plan. I already informed 2times about 2 years ago, but till up to now i have not received any reply.