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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Sep 19, 2026

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Address: 133203

I received sms from hdfc bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. Please cancel this plan and full refund to my account.

Name vinod kumar
Mobile [protected]

Jun 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3129912 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Riddhi

Team OneAssist

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Address: Mohali, Punjab, 140301

Website: OneAssist

Hello there,

I received a sms from hdfc bank last year that rs-1299/- deducted from my account to one assist membership fee. I don't even know the company and this kind o[censored]nsolicited charging for my cards by the company is really a criminal act and the co.
Now, they again going to renew the plan.. So i called the customer care to deactivate it and instead of listening to me, she just negotiated saying that its your safety and asked me to give a valid reason to deactivate the plan.. How the hell she talk like this... This is my money.. I don't want to invest on this service...
And who the hell are you to care about me..

Please deactivate the account asap.
Name: avni gupta
Mobile no:[protected]

Jun 25, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Avni,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Riddhi

Team OneAssist

May 05, 2018

Updated by av2614 I got one assist message on 3/5/2018 that my plan is successfully deactivated. And today (5/5/2018) i have received a message from hdfc that Rs 1399 has been deducted from my credit card for one assist membership..
I have also mailed the attached screenshot to [protected]@oneassist.com
I am not understanding what oneassist wants from me.
Why you people again n again annoying me.
Such a bad service you people have.

I just want my money back and get rid of you people.

Thanks

May 08, 2018

Updated by av2614 Hello,

Can i get any update regarding my compliant??

Thanks

Verified Support

May 25, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We regret for the inconvenience caused to you.

Please check with your bank. The payment has been processed from our end. Riddhi Team OneAssist

Hope your query is addressed.

Regards

Riddhi

Team OneAssist

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Address: Agra, Uttar Pradesh, 282005

My relationship number is 990188 last year they have debited 1799 from my hdfc bank credit card without my intimation now this year i did not want to renew my policy and i also want refund for the last year please cancel my membership. Without any intimation the one assist company renewing our policy i don't want this policy it seems to be a fraudulent transaction from my credit card amounted to rs. 1799

Jun 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3130246 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Riddhi

Team OneAssist

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Address: Mumbai City, Maharashtra, 411014

Website: [email protected]

Inr 1899/-was debited from my hdfc credit card for one assist membership without my permission without any pre intimation. How could bank allowed this fraudulent?? I awaiting for refund since last 8 days and today they send mail "thank you for showing intrest in one assist membership". One of there executive named mis. Bhavna calling me to convince the benefits. So annoying. Till i awaiting for refund. Question to hdfc bank how you allow auto debt is done for such fraudulent??

Jun 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Avinash,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Riddhi

Team OneAssist

View replies

P

pankajjaswal88

from Avinashi, Tamil Nadu

Apr 30, 2018

Sir I have received a message from one assist solutions who has deducted 1399Rs from my credit card ended with 7009. I don't want this type of service andI want my money back.

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Address: New Delhi, Delhi, 160004

I have already call the one assist team to stop services but still worried about they still can charge the anount from my credit card so, please let me know about the status of cancellation request. One think more i have raised request yesterday and today in the morning i have received a small miss call from the one assist beacause the ohone was in my hand and when i try to pick it call get disconnected and from that time i am trying to call one assist but every time is getting rejected by the one assist

Please help

Please cancel my policy before its get auto debited.

Bhanu pratap singh bisht
[protected]

Jun 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3119098 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Website: www.oneassist.in

I have subscribed for oneassist walletassist plan last year. But i found the subscription unnecessary and want to unsubscribe. They provide no information on how to opt out of the plan. Rs 2499 was debited from my credit card as renewal fee on 19th april 2018. On 27 april, i received a mail stating based on my verbal consent - the amount has been debited as membership fee. But i never received any calls asking for my permission for renewal.
I was not able to log in to their page. I called their customer care number and the person who attended said the call has to be redirected to a different department. After which nobody attended the call.

Any help would be appreciated

Oneassist relationship number : 1941263

Jun 1, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126455 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: Kolkata, West Bengal, 700074

I am abhishek dey, a hdfc bank credit card holder. The bank has auto debited an amount from my credit card number ending with 2443 without my concern on date 28/04/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

I came to know about this when i got sms
"dear cardmember, oneassist membership fee has been debited on your card ending 2443. Membership will be processed and welcome kit dispatched shortly."

No one contacted me to take my permission before this.

Ph - [protected]

Jun 12, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 28, 2018

Updated by AbhishekD85 OneAssist Relationship no is 1917050.

Verified Support

Apr 30, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3122792 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: New Delhi, Delhi, 110008

I am Sukhwinder Singh, a policyholder of your company. My customer relationship number is 2087113, membership number is [protected] and the registered mobile number is [protected]. I purchased your policy for My MI NOTE 4 on 16.05.2017 and filed one claim for my damaged phone in last week. Yesterday I received my damaged phone after replacing the touchscreen but back penal of my phone is still same. When I filed my claim, I already informed your executive and mentioned in the claim form that back penal is also damaged. I am unable to understand that why you did not replace damaged part of my mobile. Today I talked with Ms. Muskan Singh, the executive at customer care, she said that little damaged back penal not covered under this policy. Can you explain what type of damage covered under my policy? Why you not intimate while customer purchases your policy. Your company making fool to innocent customers? Kindly resolve this issue otherwise I will go consumer forum for this matter because It is a matter of deficiency in service and cheating. Bill of my mobile phone and policy purchased with photos enclosed with this complaint.

Jun 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sukhwinder,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you.

Since it is a cosmetic damage that happened to your phone, which is not covered in the policy so it cannot be considered. Apologies for the same,
Should you require any further assistance, please reach us at[protected].

Regards,

Riddhi

Team OneAssist

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Address: Chennai, Tamil Nadu, 600053

Website: www.oneassist.com

I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 2253 without my concern on date:29/3/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-. I don't want any plan downgrading etc. They are responding to my mails and keep extending the time.

Jun 9, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 28, 2018

Updated by Kiruthiga Rajendiran Regret typing mistake in last line. They are not responding my mail and keeps extending the time.

Verified Support

Apr 30, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126407 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"

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Address: Udaipur, Rajasthan, 313001

My one assist relationship no. Is 3173694 and valid up to 28/11/18. I dont want to continue the one assist wallet service and i want to cancel the plan and refund my money. Actualy the problem is this is not so usfule service for me and this is only the unusful for me and vest of mony for me. That's why i don't want to continue the service and want quit.

Jun 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126397 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"

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Team,

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with xx8980 without my concern on date 02/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship id:796778
Name :- juhi rana
Credit card number ending :- xx8980

Juhi rana

Jun 11, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126319 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"

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Address: Mumbai City, Maharashtra, 400058

Membership no. 416359

Suprised that an amount of rs.1, 399/- has been charged to my credit card of hdfc bank without any prior intimation.
They have not even checked either in writing or via emal or thru phone call of renewing my membership.
Its normal practice to seek the confirmation of customer before they are charged for renewals.
I am not interested in renewing my membership with oneassit.
Therefore i want my entire amount of rs.1, 399/- to be refunded asap.

May 31, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126306 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"

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Address: Haridwar, Uttarakhand, 247667

R/sir,
I am hdfc bank credit card holder. The bank has auto debited rs. 1599 rs from my credit card number ending with 2971 on every year under one assist fees. This episode happened last 5year also. That time i also complaint about it to bank and company also. But still the complaint is not resolved. Last 5year 9000rs was deducted from my credit card.
I am not interested about this service and don't want this service any more. So cancel the plan and refund my money as soon as possible.

Name - umesh kumar dahayat

Jun 11, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Umesh, As per your request, plan has been cancelled vide Service Request number 3119774 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. - Riddhi Team OneAssist

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Address: Mumbai City, Maharashtra, 444001

R/sir,
I am hdfc bank credit card holder. The bank has auto debited rs. 1399 rs from my credit card number ending with 3990 on dated 18/4/2018 under one assist fees. This episode happened last year also. That time i also complaint about it to bank and company also. But still the complaint is not resolved. Last year 3999rs was deducted from my credit card.
I am not interested about this service and don't want this service any more. So cancel the plan and refund my money as soon as possible.

Name - sachin

Jun 11, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer, It's sad to see you leave. Your refund has been processed by us. Your service request no - 3118936. Now, you should check with your bank. Do let us know if you have any query - Riddhi (Team OneAssist)

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Website: One assisst

As i had received a message that some amount of money had deducted to one assisst from creditcard without any information, that's why i want complain you to be please cancel my plan from one assisst. And i want the information about cancelisation of my plan. I already informed 2times about 2 years ago, but till up to now i have not received any reply.

Jun 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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Received sms from axis bank today that rs-1399/- deducted from my debit card to one assist membership fee. Hdfc customer rang information. Last i request you to cancel this service but you said after one year it will cancel but this time you again activate this service without my permission. I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap
Name: pooja kushwaha
Date of incident : 24/04/2018
Hdfc credit card no. Xxxx2532
Mobile no: [protected]
Email : [protected]@yahoo.com

Jun 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 25, 2018

Updated by Poojakush I received SMS from AXIS BANK yesterday that RS-1399/- deducted from my debit card to ONE ASSIST MEMBERSHIP FEE. hdfc customer rang information. Last I request you to cancel this service but you said after one year it will cancel but this time you again activate this service without my permission . I want my money back. Dont dare again to do this.

Please deactivate and refund my money ASAP
Name: Pooja kushwaha
date of incident : 24/04/2018
hdfc Credit Card No. XXXX2532
mobile no: [protected]
email : [protected]@yahoo.com

Apr 25, 2018

Updated by Poojakush consumer complaints logo
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Unauthorized chargesOneAssist Consumer Solutions cancel one assist service
Oneassist Consumer Solutions — cancel one assist service

1 Review
Po Poojakush on Apr 25, 2018
Mark as Resolved

Received SMS from AXIS BANK today that RS-1399/- deducted from my debit card to ONE ASSIST MEMBERSHIP FEE. hdfc customer rang information. Last I request you to cancel this service but you said after one year it will cancel but this time you again activate this service without my permission . I want my money back. Dont dare again to do this.

Please deactivate and refund my money ASAP
Name: Pooja kushwaha
date of incident : 24/04/2018
hdfc Credit Card No. XXXX2532
mobile no: [protected]
email : [protected]@yahoo.com

Complaint Status
[Apr 25, 2018]
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Updated by Poojakush, Apr 25, 2018

I received SMS from AXIS BANK yesterday that RS-1399/- deducted from my debit card to ONE ASSIST MEMBERSHIP FEE. Last year I request you to cancel this service but you said after one year it will cancel but this time you again activate this service without my permission . I want my money back. Dont dare again to do this.

Please deactivate and refund my money ASAP
Name: Pooja kushwaha
date of incident : 24/04/2018
hdfc Credit Card No. XXXX2532
mobile no: [protected]
email : [protected]@yahoo.com

Verified Support

Apr 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer, It's sad to see you leave. Your refund has been processed by us. Your service request no - 3117480. Now, you should check with your bank. Do let us know if you have any query - Riddhi (Team OneAssist)

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Address: 600059

Already i have submitted complaint regarding this. The complaint id is 1928936. I contacted the oneassist person within 2 days when the phone got damaged. He was not accepting my insurance. Then got to know about the complaints forum from my colleague a week later. I have informed all these to one assist person who again took the complaint and did verification process. Now the claim has been closed with reason "delay in claim intimation". If you guys were not taking immediate action, then what can be done from customer side. After hearing all the details, closing the claim like this reason is not fare. It is like eyewash to do something and again denying the claim.

May 26, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

View replies

K

kedar nath tiwari

from Mumbai, Maharashtra

Apr 26, 2018

Respected sir
One Assist charge debit in my credit card with information .& your costumer care no. [protected] not pick up after 40 mints .so i request to that my DR. amt credit in amt card .i am not interesting in your policy.

With Regards
Kedar Nath Tiwari
Amar Ujala Publication Ltd.
Moradabad
Mob. no.[protected]

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Address: West Tripura, Tripura, 799004

Website: www.oneassist.in

In response to the cited subject i would like to inform you that a laptop protection plan for[protected] was purchased by me from izenica, guwahati vide inv. No. Till[protected] dated 25/02/2018 along with a macbook pro 13" 2017 for unit price rs. 6999.00/- (Laptop protection plan only).

And i requested for cancellation of the aforesaid plan to oneassist on 19/04/2018 vide request no 3097939 and at the same time i was requested to wait for 48hrs for communication by oneassist team. But after waiting for 48hrs i did not received any communication on behalf of oneassist team and i tried repeatedly requesting the customer care of oneassist in all possible ways to escalate my process but every time i was give same statement to wait for next 48hrs or call from oneassist team.

And finding no way after waiting till date i decided to file a complain against both companies (Oneassist and izenica) at consumer forum vide complain no. 701831.

And it is to mention herewith that izenica also attracted in this matter because i was offered this protection plan by one of your attendants at your showroom during purchase of my macbook pro.

This is for favour of your kind information for doing the necessary action please.

Jun 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

Our team have addressed your query and mailed you for the same.

Please check your inbox / spam.

Regards

Sagar

Team OneAssist

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Address: 160055

Dear sir / madam,

This is pramod kumar raut

Complaint no. # 37285144
One assist relationship # 2717967

My mobile +91-[protected]

My axis bank a/c no - [protected]

Rs 1899.00/- has been debited for oneassist membership dated 09.12.2017

I receive phone calls from oneassist regarding one assist service but i do not accept this service without my approval they deducted money from my account.

So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed with this one assist. Im am contacting bank from last 4 months for my refund but i can't recieve any response from both axis bank & oneassist service. Now im planning to go consumer court.

This is my bank details

Ifsc code: utib0003367
Account holder name: pramod kumar raut
Account number:[protected]
Bank name: axis bank
Branch name: phase 2 mohali

Jun 2, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Riddhi

Team OneAssist

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Address: Rajkot, Gujarat, 360001

Relationship no.1729867
Amount of 1899.00 was deducted from my credit card without any intimation or my approval last month. (Feb-march 2018)

Due to the same i asked for a full refund of
The amount.

In the credit card statement of this month, i have received only 949.50 credited to my account. (March-april 2018)
I want the other 949.50 to be credited back to my account as well.

May 27, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

OneAssist Consumer Solutions Customer Care's response We are looking into your problem. Help us by bearing with us. We will solve your issue ASAP. -Riddhi (Team OneAssist)

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