Submit a Complaint
Claimed

OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in
3.9
Updated: Dec 24, 2025
Complaints 4088
Resolved
3095
Unresolved
993
Amazing! 🤩 It’s great to see how OneAssist Consumer Solutions is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. OneAssist Consumer Solutions’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to OneAssist Consumer Solutions

Having problems with OneAssist Consumer Solutions?

File a complaint and get it resolved by OneAssist Consumer Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Credit Cards
OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 104

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
av2614
from Mohali, Punjab
Apr 30, 2018
Resolved
Report
Copy
Resolved

Address: Mohali, Punjab, 140301
Website: OneAssist

Hello there,

I received a sms from hdfc bank last year that rs-1299/- deducted from my account to one assist membership fee. I don't even know the company and this kind o[censored]nsolicited charging for my cards by the company is really a criminal act and the co.
Now, they again going to renew the plan.. So i called the customer care to deactivate it and instead of listening to me, she just negotiated saying that its your safety and asked me to give a valid reason to deactivate the plan.. How the hell she talk like this... This is my money.. I don't want to invest on this service...
And who the hell are you to care about me..

Please deactivate the account asap.
Name: avni gupta
Mobile no:[protected]
Jun 25, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
May 02, 2018
OneAssist Consumer Solutions Customer Care's response Dear Avni,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Riddhi

Team OneAssist
May 05, 2018
Updated by av2614 I got one assist message on 3/5/2018 that my plan is successfully deactivated. And today (5/5/2018) i have received a message from hdfc that Rs 1399 has been deducted from my credit card for one assist membership..
I have also mailed the attached screenshot to [protected]@oneassist.com
I am not understanding what oneassist wants from me.
Why you people again n again annoying me.
Such a bad service you people have.

I just want my money back and get rid of you people.

Thanks

May 08, 2018
Updated by av2614 Hello,

Can i get any update regarding my compliant??

Thanks
Verified Support
May 25, 2018
OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We regret for the inconvenience caused to you.

Please check with your bank. The payment has been processed from our end. Riddhi Team OneAssist

Hope your query is addressed.

Regards

Riddhi

Team OneAssist
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Thakuranuj
    from Meerut, Uttar Pradesh
    Apr 29, 2018
    Resolved
    Report
    Copy
    Resolved

    Address: Agra, Uttar Pradesh, 282005

    My relationship number is 990188 last year they have debited 1799 from my hdfc bank credit card without my intimation now this year i did not want to renew my policy and i also want refund for the last year please cancel my membership. Without any intimation the one assist company renewing our policy i don't want this policy it seems to be a fraudulent transaction from my credit card amounted to rs. 1799
    Jun 6, 2018
    Complaint marked as Resolved 
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Verified Support
    May 02, 2018
    OneAssist Consumer Solutions Customer Care's response     Dear Customer,

    Greetings from OneAssist...!

    We deeply regret for the inconvenience caused to you.

    As per your request, plan has been cancelled vide Service Request number 3130246 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

    Regards,

    Riddhi

    Team OneAssist
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Avinash P Aher
      from Pune, Maharashtra
      Apr 29, 2018
      Resolved
      Report
      Copy
      Resolved

      Address: Mumbai City, Maharashtra, 411014
      Website: [email protected]

      Inr 1899/-was debited from my hdfc credit card for one assist membership without my permission without any pre intimation. How could bank allowed this fraudulent?? I awaiting for refund since last 8 days and today they send mail "thank you for showing intrest in one assist membership". One of there executive named mis. Bhavna calling me to convince the benefits. So annoying. Till i awaiting for refund. Question to hdfc bank how you allow auto debt is done for such fraudulent??
      Jun 5, 2018
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      Verified Support
      May 02, 2018
      OneAssist Consumer Solutions Customer Care's response       Dear Avinash,

      Greetings from OneAssist..!

      We deeply regret for the inconvenience caused to you & appreciate your patience.

      We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

      Should you require any further assistance, please reach us at[protected].

      Regards,

      Riddhi

      Team OneAssist
      View replies
      Sir I have received a message from one assist solutions who has deducted 1399Rs from my credit card ended with 7009. I don't want this type of service andI want my money back.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        Bhanu Pratap Singh Bisht
        from Noida, Uttar Pradesh
        Apr 28, 2018
        Resolved
        Report
        Copy
        Resolved

        Address: New Delhi, Delhi, 160004

        I have already call the one assist team to stop services but still worried about they still can charge the anount from my credit card so, please let me know about the status of cancellation request. One think more i have raised request yesterday and today in the morning i have received a small miss call from the one assist beacause the ohone was in my hand and when i try to pick it call get disconnected and from that time i am trying to call one assist but every time is getting rejected by the one assist

        Please help

        Please cancel my policy before its get auto debited.

        Bhanu pratap singh bisht
        [protected]
        Jun 2, 2018
        Complaint marked as Resolved 
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Verified Support
        Apr 30, 2018
        OneAssist Consumer Solutions Customer Care's response         Dear Customer

        Greetings from OneAssist...!

        We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3119098 & the refund will get processed in 7 working days.

        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

        Regards

        Sagar

        (Team OneAssist)
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          revathy k deepak
          from Irinjalakuda, Kerala
          Apr 28, 2018
          Resolved
          Report
          Copy
          Resolved

          Website: www.oneassist.in

          I have subscribed for oneassist walletassist plan last year. But i found the subscription unnecessary and want to unsubscribe. They provide no information on how to opt out of the plan. Rs 2499 was debited from my credit card as renewal fee on 19th april 2018. On 27 april, i received a mail stating based on my verbal consent - the amount has been debited as membership fee. But i never received any calls asking for my permission for renewal.
          I was not able to log in to their page. I called their customer care number and the person who attended said the call has to be redirected to a different department. After which nobody attended the call.

          Any help would be appreciated

          Oneassist relationship number : 1941263
          Jun 1, 2018
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          Verified Support
          Apr 30, 2018
          OneAssist Consumer Solutions Customer Care's response           Dear Customer

          Greetings from OneAssist...!

          We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126455 & the refund will get processed in 7 working days.

          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

          Regards

          Sagar

          (Team OneAssist)
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            AbhishekD85
            from Bhubaneshwar, Odisha
            Apr 28, 2018
            Resolved
            Report
            Copy
            Resolved

            Address: Kolkata, West Bengal, 700074

            I am abhishek dey, a hdfc bank credit card holder. The bank has auto debited an amount from my credit card number ending with 2443 without my concern on date 28/04/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

            I came to know about this when i got sms
            "dear cardmember, oneassist membership fee has been debited on your card ending 2443. Membership will be processed and welcome kit dispatched shortly."

            No one contacted me to take my permission before this.

            Ph - [protected]
            Jun 12, 2018
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Apr 28, 2018
            Updated by AbhishekD85             OneAssist Relationship no is 1917050.
            Verified Support
            Apr 30, 2018
            OneAssist Consumer Solutions Customer Care's response             Dear Customer

            Greetings from OneAssist...!

            We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3122792 & the refund will get processed in 7 working days.

            Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

            Regards

            Sagar

            (Team OneAssist)
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Sukhwinder Singh
              from New Delhi, Delhi
              Apr 28, 2018
              Resolved
              Report
              Copy
              Resolved

              Address: New Delhi, Delhi, 110008

              I am Sukhwinder Singh, a policyholder of your company. My customer relationship number is 2087113, membership number is [protected] and the registered mobile number is [protected]. I purchased your policy for My MI NOTE 4 on 16.05.2017 and filed one claim for my damaged phone in last week. Yesterday I received my damaged phone after replacing the touchscreen but back penal of my phone is still same. When I filed my claim, I already informed your executive and mentioned in the claim form that back penal is also damaged. I am unable to understand that why you did not replace damaged part of my mobile. Today I talked with Ms. Muskan Singh, the executive at customer care, she said that little damaged back penal not covered under this policy. Can you explain what type of damage covered under my policy? Why you not intimate while customer purchases your policy. Your company making fool to innocent customers? Kindly resolve this issue otherwise I will go consumer forum for this matter because It is a matter of deficiency in service and cheating. Bill of my mobile phone and policy purchased with photos enclosed with this complaint.
              Jun 2, 2018
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              Verified Support
              May 02, 2018
              OneAssist Consumer Solutions Customer Care's response               Dear Sukhwinder,

              Greetings from OneAssist..!

              We deeply regret for the inconvenience caused to you.

              Since it is a cosmetic damage that happened to your phone, which is not covered in the policy so it cannot be considered. Apologies for the same,
              Should you require any further assistance, please reach us at[protected].

              Regards,

              Riddhi

              Team OneAssist
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Kiruthiga Rajendiran
                from Avinashi, Tamil Nadu
                Apr 28, 2018
                Resolved
                Report
                Copy
                Resolved

                Address: Chennai, Tamil Nadu, 600053
                Website: www.oneassist.com

                I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 2253 without my concern on date:29/3/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-. I don't want any plan downgrading etc. They are responding to my mails and keep extending the time.
                Jun 9, 2018
                Complaint marked as Resolved 
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                Apr 28, 2018
                Updated by Kiruthiga Rajendiran                 Regret typing mistake in last line. They are not responding my mail and keeps extending the time.
                Verified Support
                Apr 30, 2018
                OneAssist Consumer Solutions Customer Care's response                 "Dear Customer

                Greetings from OneAssist...!

                We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126407 & the refund will get processed in 7 working days.

                Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                Regards

                Sagar

                (Team OneAssist)
                "
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Mb0913
                  from Jaipur, Rajasthan
                  Apr 28, 2018
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Udaipur, Rajasthan, 313001

                  My one assist relationship no. Is 3173694 and valid up to 28/11/18. I dont want to continue the one assist wallet service and i want to cancel the plan and refund my money. Actualy the problem is this is not so usfule service for me and this is only the unusful for me and vest of mony for me. That's why i don't want to continue the service and want quit.
                  Jun 2, 2018
                  Complaint marked as Resolved 
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 30, 2018
                  OneAssist Consumer Solutions Customer Care's response                   "Dear Customer

                  Greetings from OneAssist...!

                  We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126397 & the refund will get processed in 7 working days.

                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                  Regards

                  Sagar

                  (Team OneAssist)
                  "
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    Juhir
                    Apr 27, 2018
                    Resolved
                    Report
                    Copy
                    Resolved

                    Team,

                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with xx8980 without my concern on date 02/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                    Oneassist relationship id:796778
                    Name :- juhi rana
                    Credit card number ending :- xx8980

                    Juhi rana
                    Jun 11, 2018
                    Complaint marked as Resolved 
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 30, 2018
                    OneAssist Consumer Solutions Customer Care's response                     "Dear Customer

                    Greetings from OneAssist...!

                    We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126319 & the refund will get processed in 7 working days.

                    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                    Regards

                    Sagar

                    (Team OneAssist)
                    "
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      Homai
                      from Mumbai, Maharashtra
                      Apr 27, 2018
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Mumbai City, Maharashtra, 400058

                      Membership no. 416359

                      Suprised that an amount of rs.1, 399/- has been charged to my credit card of hdfc bank without any prior intimation.
                      They have not even checked either in writing or via emal or thru phone call of renewing my membership.
                      Its normal practice to seek the confirmation of customer before they are charged for renewals.
                      I am not interested in renewing my membership with oneassit.
                      Therefore i want my entire amount of rs.1, 399/- to be refunded asap.
                      May 31, 2018
                      Complaint marked as Resolved 
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 30, 2018
                      OneAssist Consumer Solutions Customer Care's response                       "Dear Customer

                      Greetings from OneAssist...!

                      We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3126306 & the refund will get processed in 7 working days.

                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                      Regards

                      Sagar

                      (Team OneAssist)
                      "
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        U
                        [email protected]
                        from Meerut, Uttar Pradesh
                        Apr 27, 2018
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Haridwar, Uttarakhand, 247667

                        R/sir,
                        I am hdfc bank credit card holder. The bank has auto debited rs. 1599 rs from my credit card number ending with 2971 on every year under one assist fees. This episode happened last 5year also. That time i also complaint about it to bank and company also. But still the complaint is not resolved. Last 5year 9000rs was deducted from my credit card.
                        I am not interested about this service and don't want this service any more. So cancel the plan and refund my money as soon as possible.

                        Name - umesh kumar dahayat
                        Jun 11, 2018
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 27, 2018
                        OneAssist Consumer Solutions Customer Care's response                         Dear Umesh, As per your request, plan has been cancelled vide Service Request number 3119774 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. - Riddhi Team OneAssist
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sachin Takalkar
                          from Bhusawal, Maharashtra
                          Apr 27, 2018
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Mumbai City, Maharashtra, 444001

                          R/sir,
                          I am hdfc bank credit card holder. The bank has auto debited rs. 1399 rs from my credit card number ending with 3990 on dated 18/4/2018 under one assist fees. This episode happened last year also. That time i also complaint about it to bank and company also. But still the complaint is not resolved. Last year 3999rs was deducted from my credit card.
                          I am not interested about this service and don't want this service any more. So cancel the plan and refund my money as soon as possible.

                          Name - sachin
                          Jun 11, 2018
                          Complaint marked as Resolved 
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 27, 2018
                          OneAssist Consumer Solutions Customer Care's response                           Dear Customer, It's sad to see you leave. Your refund has been processed by us. Your service request no - 3118936. Now, you should check with your bank. Do let us know if you have any query - Riddhi (Team OneAssist)
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            C
                            Chandu Chintham
                            from Hyderabad, Telangana
                            Apr 25, 2018
                            Resolved
                            Report
                            Copy
                            Resolved

                            Website: One assisst

                            As i had received a message that some amount of money had deducted to one assisst from creditcard without any information, that's why i want complain you to be please cancel my plan from one assisst. And i want the information about cancelisation of my plan. I already informed 2times about 2 years ago, but till up to now i have not received any reply.
                            Jun 6, 2018
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 26, 2018
                            OneAssist Consumer Solutions Customer Care's response                             "Dear Customer

                            Greetings from OneAssist..!

                            We deeply regret for the inconvenience caused to you & appreciate your patience.

                            We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                            Should you require any further assistance, please reach us at[protected].

                            Regards,

                            Sagar

                            Team OneAssist"
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Poojakush
                              from Indore, Madhya Pradesh
                              Apr 25, 2018
                              Resolved
                              Report
                              Copy
                              Resolved

                              Received sms from axis bank today that rs-1399/- deducted from my debit card to one assist membership fee. Hdfc customer rang information. Last i request you to cancel this service but you said after one year it will cancel but this time you again activate this service without my permission. I want my money back. Dont dare again to do this.

                              Please deactivate and refund my money asap
                              Name: pooja kushwaha
                              Date of incident : 24/04/2018
                              Hdfc credit card no. Xxxx2532
                              Mobile no: [protected]
                              Email : [protected]@yahoo.com
                              Jun 2, 2018
                              Complaint marked as Resolved 
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              Apr 25, 2018
                              Updated by Poojakush                               I received SMS from AXIS BANK yesterday that RS-1399/- deducted from my debit card to ONE ASSIST MEMBERSHIP FEE. hdfc customer rang information. Last I request you to cancel this service but you said after one year it will cancel but this time you again activate this service without my permission . I want my money back. Dont dare again to do this.

                              Please deactivate and refund my money ASAP
                              Name: Pooja kushwaha
                              date of incident : 24/04/2018
                              hdfc Credit Card No. XXXX2532
                              mobile no: [protected]
                              email : [protected]@yahoo.com
                              Apr 25, 2018
                              Updated by Poojakush                               consumer complaints logo
                              menuSubmit ComplaintSearch
                              Home iconHome
                              Question iconQuestions
                              FAQFAQ

                              Search
                              search
                              Account
                              Messages
                              Notifications
                              Complaints
                              Sign out
                              © 2018 Consumer Complaints Forum

                              If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail


                              Unauthorized chargesOneAssist Consumer Solutions cancel one assist service
                              Oneassist Consumer Solutions — cancel one assist service

                              1 Review
                              Po Poojakush on Apr 25, 2018
                              Mark as Resolved

                              Received SMS from AXIS BANK today that RS-1399/- deducted from my debit card to ONE ASSIST MEMBERSHIP FEE. hdfc customer rang information. Last I request you to cancel this service but you said after one year it will cancel but this time you again activate this service without my permission . I want my money back. Dont dare again to do this.

                              Please deactivate and refund my money ASAP
                              Name: Pooja kushwaha
                              date of incident : 24/04/2018
                              hdfc Credit Card No. XXXX2532
                              mobile no: [protected]
                              email : [protected]@yahoo.com


                              Complaint Status
                              [Apr 25, 2018]
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              Updated by Poojakush, Apr 25, 2018

                              I received SMS from AXIS BANK yesterday that RS-1399/- deducted from my debit card to ONE ASSIST MEMBERSHIP FEE. Last year I request you to cancel this service but you said after one year it will cancel but this time you again activate this service without my permission . I want my money back. Dont dare again to do this.

                              Please deactivate and refund my money ASAP
                              Name: Pooja kushwaha
                              date of incident : 24/04/2018
                              hdfc Credit Card No. XXXX2532
                              mobile no: [protected]
                              email : [protected]@yahoo.com
                              Verified Support
                              Apr 26, 2018
                              OneAssist Consumer Solutions Customer Care's response                               Dear Customer, It's sad to see you leave. Your refund has been processed by us. Your service request no - 3117480. Now, you should check with your bank. Do let us know if you have any query - Riddhi (Team OneAssist)
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                madhanaa s.r. madhanaa s.r.
                                from Chennai, Tamil Nadu
                                Apr 25, 2018
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 600059

                                Already i have submitted complaint regarding this. The complaint id is 1928936. I contacted the oneassist person within 2 days when the phone got damaged. He was not accepting my insurance. Then got to know about the complaints forum from my colleague a week later. I have informed all these to one assist person who again took the complaint and did verification process. Now the claim has been closed with reason "delay in claim intimation". If you guys were not taking immediate action, then what can be done from customer side. After hearing all the details, closing the claim like this reason is not fare. It is like eyewash to do something and again denying the claim.
                                May 26, 2018
                                Complaint marked as Resolved 
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 25, 2018
                                OneAssist Consumer Solutions Customer Care's response                                 "Dear Customer

                                Greetings from OneAssist..!

                                We deeply regret for the inconvenience caused to you & appreciate your patience.

                                We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                Should you require any further assistance, please reach us at[protected].

                                Regards,

                                Sagar

                                Team OneAssist"
                                View replies
                                Respected sir
                                One Assist charge debit in my credit card with information .& your costumer care no. [protected] not pick up after 40 mints .so i request to that my DR. amt credit in amt card .i am not interesting in your policy.

                                With Regards
                                Kedar Nath Tiwari
                                Amar Ujala Publication Ltd.
                                Moradabad
                                Mob. no.[protected]
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  PjBarma
                                  from Agartala, Tripura
                                  Apr 24, 2018
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: West Tripura, Tripura, 799004
                                  Website: www.oneassist.in

                                  In response to the cited subject i would like to inform you that a laptop protection plan for[protected] was purchased by me from izenica, guwahati vide inv. No. Till[protected] dated 25/02/2018 along with a macbook pro 13" 2017 for unit price rs. 6999.00/- (Laptop protection plan only).

                                  And i requested for cancellation of the aforesaid plan to oneassist on 19/04/2018 vide request no 3097939 and at the same time i was requested to wait for 48hrs for communication by oneassist team. But after waiting for 48hrs i did not received any communication on behalf of oneassist team and i tried repeatedly requesting the customer care of oneassist in all possible ways to escalate my process but every time i was give same statement to wait for next 48hrs or call from oneassist team.

                                  And finding no way after waiting till date i decided to file a complain against both companies (Oneassist and izenica) at consumer forum vide complain no. 701831.

                                  And it is to mention herewith that izenica also attracted in this matter because i was offered this protection plan by one of your attendants at your showroom during purchase of my macbook pro.

                                  This is for favour of your kind information for doing the necessary action please.
                                  Jun 2, 2018
                                  Complaint marked as Resolved 
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 26, 2018
                                  OneAssist Consumer Solutions Customer Care's response                                   Dear Customer

                                  Greetings from OneAssist..!

                                  We are very sorry to hear about your experience and regret the inconvenience caused to you.

                                  Our team have addressed your query and mailed you for the same.

                                  Please check your inbox / spam.

                                  Regards

                                  Sagar

                                  Team OneAssist
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    abhiwhitehill
                                    from Chandigarh, Chandigarh
                                    Apr 24, 2018
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: 160055

                                    Dear sir / madam,

                                    This is pramod kumar raut

                                    Complaint no. # 37285144
                                    One assist relationship # 2717967

                                    My mobile +91-[protected]

                                    My axis bank a/c no - [protected]

                                    Rs 1899.00/- has been debited for oneassist membership dated 09.12.2017

                                    I receive phone calls from oneassist regarding one assist service but i do not accept this service without my approval they deducted money from my account.

                                    So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
                                    I am totally disappointed with this one assist. Im am contacting bank from last 4 months for my refund but i can't recieve any response from both axis bank & oneassist service. Now im planning to go consumer court.

                                    This is my bank details

                                    Ifsc code: utib0003367
                                    Account holder name: pramod kumar raut
                                    Account number:[protected]
                                    Bank name: axis bank
                                    Branch name: phase 2 mohali
                                    Jun 2, 2018
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 25, 2018
                                    OneAssist Consumer Solutions Customer Care's response                                     Dear Customer

                                    Greetings from OneAssist..!

                                    We are very sorry to hear about your experience and regret the inconvenience caused to you.

                                    We have forwarded your details to our team and they shall update you with the current development on your case.

                                    We appreciate your patience in the interim.

                                    Regards

                                    Riddhi

                                    Team OneAssist
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sarvam Miyani
                                      from Thiruvananthapuram, Kerala
                                      Apr 24, 2018
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Rajkot, Gujarat, 360001

                                      Relationship no.1729867
                                      Amount of 1899.00 was deducted from my credit card without any intimation or my approval last month. (Feb-march 2018)

                                      Due to the same i asked for a full refund of
                                      The amount.

                                      In the credit card statement of this month, i have received only 949.50 credited to my account. (March-april 2018)
                                      I want the other 949.50 to be credited back to my account as well.
                                      May 27, 2018
                                      Complaint marked as Resolved 
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 25, 2018
                                      OneAssist Consumer Solutions Customer Care's response                                       We are looking into your problem. Help us by bearing with us. We will solve your issue ASAP. -Riddhi (Team OneAssist)
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Preethi Ramesh
                                        from Chennai, Tamil Nadu
                                        Apr 22, 2018
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Hi,

                                        My mom has received a call from one assist, and without clear intimation on the product, her approval has been taken and money has been debited. She does not want any subscription and wants the money to be refund.

                                        This is the second year an amount of 1899 has been deducted, we already spoke to one assist customer care when this happened last year and no action as taken.

                                        Please remove the subscription and she does not want any protection plan.
                                        May 26, 2018
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        Apr 22, 2018
                                        Updated by Preethi Ramesh                                         Her one assist number Membership id is [protected]
                                        Verified Support
                                        Apr 23, 2018
                                        OneAssist Consumer Solutions Customer Care's response                                         Dear Customer,

                                        Greetings from OneAssist..!

                                        We deeply regret for the inconvenience caused to you & appreciate your patience.

                                        We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                        Should you require any further assistance, please reach us at[protected].

                                        Regards,

                                        Riddhi

                                        Team OneAssist
                                        Apr 25, 2018
                                        Updated by Preethi Ramesh                                         Her registered mobile number is [protected] and membership id is [protected]
                                        View replies
                                        I have got SMS from HDFC credit thank you for choosing one assist plan .
                                        Why u r activate this type of plan without customers permission. This type of behaviour is totally unacceptable.
                                        So avoid this think.
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          SaveTheDeals.in
                                          1.9
                                          (366)
                                          American Express India
                                          1.5
                                          (187)
                                          HeritageHolidaysIndia.com
                                          4.5
                                          (9)