OneAssist Consumer Solutions Complaints & Reviews

I have taken a mobile insurance from one assist on 22/02/2018 for samsung j7 pro mobile phone. They deducted the amount on same day via [protected]@payu.in. I had the transaction id-3768900. They have not activated insurance till now. I have mailed and called them so many times but not get any positive response. Some of their executives says that your number and email is not registered with them some of them says no payment done from ur side. I don't know what is going on. Kindly resolve my issue and refund my payment.

May 10, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

OneAssist Consumer Solutions Customer Care's response Dear Bhawna,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the mobile number to [protected]@oneassist.in.

Should you require any further assistance, please reach us at[protected].

Regards,

Brij

Team OneAssist.

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B

Bhawna Kathuria

from Hyderabad, Telangana

Apr 9, 2018

Contact me on [protected]

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Address: Ahmedabad, Gujarat, 380015

Website: Fraud calls

This is in lieu with a complaint regarding your company that you misguide axis bank customer for your products.
Relationship no 3927839, name nayanbhai rathod
Contact no [protected] had not taken product and you had frauduently debited his axis account. Kindly reverse the amount else will raise a complaint in consumer cell.

For any query contact hitesh [protected]

May 21, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3041199 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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Address: Gurgaon, Haryana

Oneassist team,

I am chasing you guys to deactivate my plan and refund my money asap.

The plan got deactivated by the hdfc team but the money is still pending and your executives are not responding to me. Pathetic customer service.

My card number: xxxx9547
Bank : hdfc
Amount : 1399

Would request you to return my money asap.

Amanat
[protected]

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 6, 2018

Verified Support

Dear Alia,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Riddhi,
Team OneAssist

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Address: Ghaziabad, Uttar Pradesh, 201010

Website: Oneassist.in

I filed a claim for mobile theft a month ago.

Despite several conversations with various representatives i am not getting solutions to the concerns that i raise. Initially your representatives formed me to give gd no on the acknowledment that i got stamped from police station however it was not mentioned on the document list. I had to visit the police station again gor this for the last 10 days i am bieng chased to submit documents including discharge voucher but nobody is sending me the discharge voucher to fill and send back.

May 21, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

OneAssist Consumer Solutions Customer Care's response Dear Nikhil,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Riddhi,
Team OneAssist

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Please deactivate my oneassit service. I don't need it. Suddenly 1899/- was deducted from my credit card without any intimation. I request you to take a quick action on it or i will have to take a legal action over it and refund my money asap. You people cannot deduct money from anyone account unknowingly..

When i call to customer care of one assist... First of all "one assist", i don't think you people assist in any manner.
Secondly,
Customer care people keep you on hold for longer and don't transfer your call to cancellation team. They are asking to wait for 1 min and it took 1 hour but still the call could not reach cancellation team.
Please refund my money and deactivate this service.
My relationship number is 855564.

May 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

OneAssist Consumer Solutions Customer Care's response Dear Sakshi,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3059886 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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Website: www.oneassist.in

I received sms from hdfc bank that rs-1399/- deducted from my hdfc credit card to one assist plan. Without my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident: 9th march 2018
Hdfc credit card no. Xx 6683
Oneassist relationship number : 1806557

May 16, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3060125 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Riddhi

Team OneAssist "

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Address: Mumbai City, Maharashtra, 121005

I received a sms from hdfc bank that charges against one assist service has been deducted from my credit card account. They have deducted rs1899 from my account without my permission.
I do not want this service. So my money should be refunded back.
I am trying to contact them at customer service number but could not speak to their representatives.
Date of incident 04 april 2018
Credit card no. Xxxx xxxx xxxx 3864
Mobile no [protected]

May 12, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3060069 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"

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Address: 160055

Dear sir / madam,

This is Pramod Kumar Raut

Complaint No. # 37285144
One assist relationship # 2717967

My Mobile +91-[protected]

My axis bank a/c no - [protected]

Rs 1899.00/- has been debited for oneassist membership dated 09.12.2017

I receive phone calls from Oneassist regarding one assist service but i do not accept this service without my approval they deducted money from my account.

So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
I am totally disappointed with this one assist. im am contacting bank from last 4 months for my refund but i can't recieve any response from both Axis bank & Oneassist Service. Now im planning to go consumer Court.

This is my Bank Details

IFSC Code: UTIB0003367
Account Holder name: Pramod Kumar Raut
Account number:[protected]
Bank name: Axis Bank
Branch Name: Phase 2 Mohali

May 17, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

OneAssist Consumer Solutions Customer Care's response Dear Pramod,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brij

Team OneAssist.

Verified Support

Apr 09, 2018

OneAssist Consumer Solutions Customer Care's response Dear Pramod,

Greetings from OneAssist..!

Please share the required bank details to [protected]@oneassist.in

Our team will update you for the same.

Regards

Sagar

Team OneAssist.

Apr 10, 2018

Updated by abhiwhitehill I received a call on Saturday from Oneassist they ask me about the canceled cheque of my account. but i was emailed canceled same day but today is tuesday no money credited in my account.

Apr 12, 2018

Updated by abhiwhitehill Please do something i still not recieved my money

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I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4581 without my concern on 16/03/2018. I am not interested about this service and don't want this membership any more. So request you to cancel the membership and refund this debited amount of rs.1899/- into my card asap.

Oneassist relationship number : 1826355
Name :- hemanath a
Mobile no. :- [protected]
Credit card number ending :- 4581

May 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3059993& the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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Address: 400059

Website: www.oneassist.in

Hi sir/madam,

My name is amol more. Contact no. [protected], policy no. 2603026

I had taken the policy from one assist of wallet protection. So still i have not received any lost documents like pan card, license, & atm card. Already i logged the compliant before 5 months to one assist, also cunsumer court, but still issue not resolve. This is fake company, so i request you to kindly take the action for the same.

May 8, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

OneAssist Consumer Solutions Customer Care's response Dear Amol,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brij

Team OneAssist.

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Address: Bardhaman, West Bengal, SR536509405

In the month of april of 2017 one company name 'one assist' have deducted rs1299 from my account for one insurance plan named 'oneassist' (Sr[protected]. But from this year (2018) i do not want to continue this insurance plan. So please discontinue this renewal insurance plan and stop to deduct money from my account.

Account holder name : bappa charan ghosh
Account number :[protected]

May 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Apr 05, 2018

Updated by Bappa charan In the month of April of 2017 one company name 'One Assist' have deducted Rs1299 from my account for one insurance plan named 'OneAssist' (sr[protected]. But from this year (2018) I do not want to continue this insurance plan. So please discontinue this renewal insurance plan and stop to deduct money from my account.

Account holder name : Bappa Charan Ghosh
Account number :[protected]

Contract no : [protected]

Verified Support

Apr 05, 2018

OneAssist Consumer Solutions Customer Care's response Dear Bappa,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3058031 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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Address: Mumbai City, Maharashtra

Dear sir,
I have filled a complaints against oneassist on 3/4/18. Regarding my cancellation of plan and refund. Good to hear that i received the notification from 1assist. They asked my register mobile number or customer id.
I mentioned in comment and also i mailed even no response yet.

So i am sending again my mobile number is [protected]. My full name is victor rameshchandra christian

May 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

OneAssist Consumer Solutions Customer Care's response Dear Victor,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3047830 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist

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Address: Nagpur, Maharashtra, 440001

Hi,

I want to cancel the one assist subscription. I don't want to renew it ever again. Please make sure that this is canceled, as i had got it canceled last year itself - but i think that no action was taken. If you do not cancel the subscription, i will charge a case of fraud in consumer court for unethically charging money to my credit card.
I wrote a mail to [protected]@oneassist.in, but the emails don't get delivered. At-least a mail-id from which emails don't get bounced back should be provided. A fake mail-id too.
I even logged in to the portal, but there is no option to cancel the subscription. There is only one option available - and that is to renew! This is the case of complete fraud.
I expect a fast and immediate response!

Relationship no.: 884667
Plan : privilege-individual

Regards,
Shefali sharma

May 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

OneAssist Consumer Solutions Customer Care's response Dear Shefali,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3058009 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.oneassist.in

I am just going through my hdfc credit card statement and saw that on 28th march 2018 inr 1899/- had been deducted from my account for renewal of one assist without intimating me and without my permission. I have not received any message before and after about the renewal. I m continuously calling on customer care number for cancellation the policy, but they are not cancelling the servicing.

I request you to kindly cancel this policy and refund inr 1899/- back to my account.

Thankyou
Ritu sharma

Amount of rs 1899/- deducted from hdfc credit card on 28th march 2018.

May 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

Apr 04, 2018

Updated by Ritu1811 Hi,

My Relationship No. is 1860887. And my registered mobile no is [protected]. I don't want to take the membership and I request you to kindly cancel the same at the earliest. And refund INR 1, 899/- back to my account.

Apr 05, 2018

Updated by Ritu1811 Hi One Assist Team,

I am still awaiting a reply from your end. Please revert asap.

Ritu Sharma

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R

rajesh@kumar

from Hisar, Haryana

Apr 4, 2018

Sir, by mistake i have subscribe your plan without having knowledge of any thing. Further I had done complaint to customer but i did not get any response from that side. Now please Refund my fee as soon as possible.
Plan Name - Enhanced WA Power Single Plan.
Relationship No.- 3855940.

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R

Ritu1811

from Noida, Uttar Pradesh

Apr 5, 2018

Hi One Assist Team,

I am still awaiting a reply from your end. Please revert asap.

Ritu Sharma

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Address: Firozpur, Punjab, 152022

Website: Oneassist.in

My relationship number 1884396 mamta rani, alid upto 16/04/2018... I want cancelled this policy so i called on your toll fre number for cancellation but plicy renewed by oneassist and 2999 rs. Deduct automatically on 03/04/18 without my permission... Even last date valid upto 16/04/18... How to do this... So please payment 2999 rs refund to mamta rani account and discontinue my policy for future.

May 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Mamta,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3053837 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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N

Nishant Bajpai21

from Mumbai, Maharashtra

Apr 4, 2018

Dear Sir/Madam,
Kindly refund the amount debited for One Assist Services INR 1, 899.00 from my account on 29/03/2017, Details of my account are as under
A/C: [protected]
CUST ID:[protected]
M:[protected]
Regards
Sanjeev Kumar Gupta
AXIS BANK Ltd.
Customer

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Address: Wardha, Maharashtra, 442302

Website: oneassist.in

One assist plan — cancellation and refund

I received sms from icici bank that rs-1299/- deducted from my debit card to one assist plan on 03/04/2017 and rs. 1399/- on 03/04/2018. Without my permission.. I also got a msg and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 03/04/2017 and 03/04/2018
Icici bank acc no.[protected]

Otherwise i'll complain about this to consumer court

May 5, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brij

Team OneAssist.

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K

kanniga28

from Chennai, Tamil Nadu

Apr 4, 2018

Hi,
I am an HDFC bank credit card holder. I recently received a mail regarding one Assist Membership renewal and that it is auto renewal. I am NOT INTERESTED in the One Assist card protection service anymore. So, cancel the membership and DO NOT RENEW or debit any amount from my card.

Name: Vanakanniga
One assist ID: [protected]

Thanks

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Address: Mumbai City, Maharashtra, 400081

Website: www.oneassist.in

Hello there

I am really pissed about the auto deducting my money. Today as on 4th april 2018 received a sms saying amount 1899/- deducted from my debit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co. Even the website doesnt have an option to delete account or stop the auto renewal. I have attached the screenshot as a proof that amount got deducted from account

I want my money back. Dont dare again to do this.

Please deactivate and refund my money asap

Name: felix rufus nadar
Date of incident : 4/03/2018
Mobile no: [protected]
Email : [protected]@gmail.com
Relationship no : 876744
Icici debit card no. Xx8808

May 16, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

OneAssist Consumer Solutions Customer Care's response Dear Felix,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3054134 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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Address: Pune, Maharashtra, 411033

I received call from icici bank and they just given information about one assist plan after that they automatically activated one assist plan and deducted rs-2499/- from my saving a/c. Without my permission. I really don't need this service. So please deactivate this plan and refund my money.

My a/c number:[protected]
One assist number: sr[protected]

Thank you,
Kajal

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 123504

Website: www.oneassist.in

Hereby automatically activate this plan. I don't have a knowledge and even benefits in this plan, i got a sms/call from icici bank and automatically deduct rs 1500 appx to one assist plan without my permission even i not fill up the form. I don't even know the company and this kind o[censored]nsolicited charging of my debit card. Please deactivated and refund my money as soon as possible. My one assist relationship no. 731142 validity 14.03.2019

May 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Har Kishan,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3050929 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

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S

Silambarasan Simbu

from Chengalpattu, Tamil Nadu

Apr 4, 2018

I'm using hdfc credit card ending with 6073, without my knowledge debited Rs 1399 . My account, I don't want one asisst membership plan please cancel and refund my money soon as possible.
Once again I requested to cancel that plan and refund my money
Customer ID:75350540
Card ending: 6073
Mobile: [protected]

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Address: Mumbai City, Maharashtra, 400059

Website: [email protected]

I had started this one assist plan in 2015. But after that i don't feel any useful. So want to discontinue it in 2016. I called to their customer care executive. He convinced me to continue for one more year with 400rs/- discount but with that i also suggest that i don't want this from next year. But they repeated again and that also without any prior consent and information through mail od sms.'
And i was well aware that this time also they will make same mistake. So on 8/1/2018 i called to discontinue but they said i will have call from them for renewal that time i can cancel.
But this year on 31/3/2018 also they deducted rs 1399/- from my credit card without informing.
I called on 2/4/18 for refund but they are not responsive and again insisting to keep 1 more year and giving me discount 400/-.
Please help me to cancel my plan and to get refund full amount of 1399/-.

May 18, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brij

Team OneAssist.

Apr 04, 2018

Updated by Christian victor R My registered mobile number is [protected]. and mail id is [protected]@gmail.com

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C

Christian victor R

from Mumbai, Maharashtra

Apr 4, 2018

dear one assist team,

My register number is [protected] and mail id is [protected]@gmail.com

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 107

money deducted from account but insurance not active till now

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fraud call

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one assist plan - 1399/-

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mobile insurance claim

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cancellation of oneassist membership

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oneassist consumer solutions please terminate my one assist policy plan

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deducted rs 1899 for one assist service without my permission

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unnecessary debit for rs.1899/- for one assist service from my axis bank

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cancellation of one assist membership fee

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I have not get the licence

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i want to stop my one assist renewal plan (sr536509405)

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cancellation of plan & refund

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deactivate subscription

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one assist plan - cancellation and refund

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regarding refund due to cancellation the policy

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cancellation and refund

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one assist refund and deactivate one assist plan

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cancellation of one assist plan

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wrongly amount deducted from my account without my permission for one assist plan

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cancellation of plan

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