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OneAssist Consumer Solutions Complaints & Reviews

3.9
Updated: Nov 23, 2025
Complaints 4086
Resolved
3095
Unresolved
991
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OneAssist Consumer Solutions reviews & complaints page 107

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A
aliamanat
from Masaurhi Buzurg, Bihar
Apr 6, 2018
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Address: Gurgaon, Haryana

Oneassist team,

I am chasing you guys to deactivate my plan and refund my money asap.

The plan got deactivated by the hdfc team but the money is still pending and your executives are not responding to me. Pathetic customer service.

My card number: xxxx9547
Bank : hdfc
Amount : 1399

Would request you to return my money asap.

Amanat
[protected]
Dear Alia,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Riddhi,
Team OneAssist
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    Nikhiljain12
    from Noida, Uttar Pradesh
    Apr 6, 2018
    Resolved
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    Resolved

    Address: Ghaziabad, Uttar Pradesh, 201010
    Website: Oneassist.in

    I filed a claim for mobile theft a month ago.

    Despite several conversations with various representatives i am not getting solutions to the concerns that i raise. Initially your representatives formed me to give gd no on the acknowledment that i got stamped from police station however it was not mentioned on the document list. I had to visit the police station again gor this for the last 10 days i am bieng chased to submit documents including discharge voucher but nobody is sending me the discharge voucher to fill and send back.
    May 21, 2018
    Complaint marked as Resolved 
    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
    Verified Support
    Apr 06, 2018
    OneAssist Consumer Solutions Customer Care's response
    Dear Nikhil,

    Greetings from OneAssist..!

    We deeply regret for the inconvenience caused to you & appreciate your patience.

    We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

    Should you require any further assistance, please reach us at[protected].

    Regards,

    Riddhi,
    Team OneAssist
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      S
      Sakshi Sapate
      from Bhigvan, Maharashtra
      Apr 5, 2018
      Resolved
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      Please deactivate my oneassit service. I don't need it. Suddenly 1899/- was deducted from my credit card without any intimation. I request you to take a quick action on it or i will have to take a legal action over it and refund my money asap. You people cannot deduct money from anyone account unknowingly..

      When i call to customer care of one assist... First of all "one assist", i don't think you people assist in any manner.
      Secondly,
      Customer care people keep you on hold for longer and don't transfer your call to cancellation team. They are asking to wait for 1 min and it took 1 hour but still the call could not reach cancellation team.
      Please refund my money and deactivate this service.
      My relationship number is 855564.
      May 20, 2018
      Complaint marked as Resolved 
      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
      Verified Support
      Apr 06, 2018
      OneAssist Consumer Solutions Customer Care's response
      Dear Sakshi,

      Greetings from OneAssist...!

      We deeply regret for the inconvenience caused to you.

      As per your request, plan has been cancelled vide Service Request number 3059886 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

      Regards,

      Brij

      Team OneAssist.
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        S
        sri45999
        from Hyderabad, Telangana
        Apr 5, 2018
        Resolved
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        Website: www.oneassist.in

        I received sms from hdfc bank that rs-1399/- deducted from my hdfc credit card to one assist plan. Without my permission. I also got a mail from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

        Please deactivate and refund my money asap
        Date of incident: 9th march 2018
        Hdfc credit card no. Xx 6683
        Oneassist relationship number : 1806557
        May 16, 2018
        Complaint marked as Resolved 
        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
        Verified Support
        Apr 06, 2018
        OneAssist Consumer Solutions Customer Care's response
        "Dear Customer,

        Greetings from OneAssist...!

        We deeply regret for the inconvenience caused to you.

        As per your request, plan has been cancelled vide Service Request number 3060125 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

        Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

        Regards,

        Riddhi

        Team OneAssist "
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          S
          satishgoyal392
          from Delhi, Delhi
          Apr 5, 2018
          Resolved
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          Address: Mumbai City, Maharashtra, 121005

          I received a sms from hdfc bank that charges against one assist service has been deducted from my credit card account. They have deducted rs1899 from my account without my permission.
          I do not want this service. So my money should be refunded back.
          I am trying to contact them at customer service number but could not speak to their representatives.
          Date of incident 04 april 2018
          Credit card no. Xxxx xxxx xxxx 3864
          Mobile no [protected]
          May 12, 2018
          Complaint marked as Resolved 
          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
          Verified Support
          Apr 06, 2018
          OneAssist Consumer Solutions Customer Care's response
          "Dear Customer

          Greetings from OneAssist...!

          We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3060069 & the refund will get processed in 7 working days.

          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

          Regards

          Sagar

          (Team OneAssist)
          "
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            A
            abhiwhitehill
            from Chandigarh, Chandigarh
            Apr 5, 2018
            Resolved
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            Address: 160055

            Dear sir / madam,

            This is Pramod Kumar Raut

            Complaint No. # 37285144
            One assist relationship # 2717967

            My Mobile +91-[protected]

            My axis bank a/c no - [protected]

            Rs 1899.00/- has been debited for oneassist membership dated 09.12.2017

            I receive phone calls from Oneassist regarding one assist service but i do not accept this service without my approval they deducted money from my account.

            So i contacted oneassist customer care couple of times in past few days and requested for cancellation of my membership.
            I am totally disappointed with this one assist. im am contacting bank from last 4 months for my refund but i can't recieve any response from both Axis bank & Oneassist Service. Now im planning to go consumer Court.

            This is my Bank Details

            IFSC Code: UTIB0003367
            Account Holder name: Pramod Kumar Raut
            Account number:[protected]
            Bank name: Axis Bank
            Branch Name: Phase 2 Mohali
            May 17, 2018
            Complaint marked as Resolved 
            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
            Verified Support
            Apr 06, 2018
            OneAssist Consumer Solutions Customer Care's response
            Dear Pramod,

            Greetings from OneAssist..!

            We are very sorry to hear about your experience and regret the inconvenience caused to you.

            We have forwarded your details to our team and they shall update you with the current development on your case.

            We appreciate your patience in the interim.

            Regards

            Brij

            Team OneAssist.
            Verified Support
            Apr 09, 2018
            OneAssist Consumer Solutions Customer Care's response
            Dear Pramod,

            Greetings from OneAssist..!

            Please share the required bank details to [protected]@oneassist.in

            Our team will update you for the same.

            Regards

            Sagar

            Team OneAssist.
            Apr 10, 2018
            Updated by abhiwhitehill
            I received a call on Saturday from Oneassist they ask me about the canceled cheque of my account. but i was emailed canceled same day but today is tuesday no money credited in my account.
            Apr 12, 2018
            Updated by abhiwhitehill
            Please do something i still not recieved my money
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              H
              heman a
              from Hyderabad, Telangana
              Apr 5, 2018
              Resolved
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              I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4581 without my concern on 16/03/2018. I am not interested about this service and don't want this membership any more. So request you to cancel the membership and refund this debited amount of rs.1899/- into my card asap.

              Oneassist relationship number : 1826355
              Name :- hemanath a
              Mobile no. :- [protected]
              Credit card number ending :- 4581
              May 8, 2018
              Complaint marked as Resolved 
              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
              Verified Support
              Apr 06, 2018
              OneAssist Consumer Solutions Customer Care's response
              Dear Customer

              Greetings from OneAssist...!

              We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3059993& the refund will get processed in 7 working days.

              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

              Regards

              Sagar

              (Team OneAssist)
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                A
                AmolMore955
                from Pune, Maharashtra
                Apr 5, 2018
                Resolved
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                Address: 400059
                Website: www.oneassist.in

                Hi sir/madam,

                My name is amol more. Contact no. [protected], policy no. 2603026

                I had taken the policy from one assist of wallet protection. So still i have not received any lost documents like pan card, license, & atm card. Already i logged the compliant before 5 months to one assist, also cunsumer court, but still issue not resolve. This is fake company, so i request you to kindly take the action for the same.
                May 8, 2018
                Complaint marked as Resolved 
                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                Verified Support
                Apr 05, 2018
                OneAssist Consumer Solutions Customer Care's response
                Dear Amol,

                Greetings from OneAssist..!

                We are very sorry to hear about your experience and regret the inconvenience caused to you.

                We have forwarded your details to our team and they shall update you with the current development on your case.

                We appreciate your patience in the interim.

                Regards

                Brij

                Team OneAssist.
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                  B
                  Bappa charan
                  from Mumbai, Maharashtra
                  Apr 5, 2018
                  Resolved
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                  Resolved

                  Address: Bardhaman, West Bengal, SR536509405

                  In the month of april of 2017 one company name 'one assist' have deducted rs1299 from my account for one insurance plan named 'oneassist' (Sr[protected]. But from this year (2018) i do not want to continue this insurance plan. So please discontinue this renewal insurance plan and stop to deduct money from my account.

                  Account holder name : bappa charan ghosh
                  Account number :[protected]
                  May 6, 2018
                  Complaint marked as Resolved 
                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                  Apr 05, 2018
                  Updated by Bappa charan
                  In the month of April of 2017 one company name 'One Assist' have deducted Rs1299 from my account for one insurance plan named 'OneAssist' (sr[protected]. But from this year (2018) I do not want to continue this insurance plan. So please discontinue this renewal insurance plan and stop to deduct money from my account.

                  Account holder name : Bappa Charan Ghosh
                  Account number :[protected]

                  Contract no : [protected]
                  Verified Support
                  Apr 05, 2018
                  OneAssist Consumer Solutions Customer Care's response
                  Dear Bappa,

                  Greetings from OneAssist...!

                  We deeply regret for the inconvenience caused to you.

                  As per your request, plan has been cancelled vide Service Request number 3058031 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                  Regards,

                  Brij

                  Team OneAssist.
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                    C
                    Christian victor R
                    from Mumbai, Maharashtra
                    Apr 5, 2018
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra

                    Dear sir,
                    I have filled a complaints against oneassist on 3/4/18. Regarding my cancellation of plan and refund. Good to hear that i received the notification from 1assist. They asked my register mobile number or customer id.
                    I mentioned in comment and also i mailed even no response yet.

                    So i am sending again my mobile number is [protected]. My full name is victor rameshchandra christian
                    May 20, 2018
                    Complaint marked as Resolved 
                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 05, 2018
                    OneAssist Consumer Solutions Customer Care's response
                    Dear Victor,

                    Greetings from OneAssist...!

                    We deeply regret for the inconvenience caused to you.

                    As per your request, plan has been cancelled vide Service Request number 3047830 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                    Regards,

                    Brij

                    Team OneAssist
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                      S
                      shefali9222
                      Apr 5, 2018
                      Resolved
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                      Resolved

                      Address: Nagpur, Maharashtra, 440001

                      Hi,

                      I want to cancel the one assist subscription. I don't want to renew it ever again. Please make sure that this is canceled, as i had got it canceled last year itself - but i think that no action was taken. If you do not cancel the subscription, i will charge a case of fraud in consumer court for unethically charging money to my credit card.
                      I wrote a mail to [protected]@oneassist.in, but the emails don't get delivered. At-least a mail-id from which emails don't get bounced back should be provided. A fake mail-id too.
                      I even logged in to the portal, but there is no option to cancel the subscription. There is only one option available - and that is to renew! This is the case of complete fraud.
                      I expect a fast and immediate response!

                      Relationship no.: 884667
                      Plan : privilege-individual

                      Regards,
                      Shefali sharma
                      May 6, 2018
                      Complaint marked as Resolved 
                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 05, 2018
                      OneAssist Consumer Solutions Customer Care's response
                      Dear Shefali,

                      Greetings from OneAssist...!

                      We deeply regret for the inconvenience caused to you.

                      As per your request, plan has been cancelled vide Service Request number 3058009 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                      Regards,

                      Brij

                      Team OneAssist.
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                        R
                        Ritu1811
                        from Noida, Uttar Pradesh
                        Apr 4, 2018
                        Resolved
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                        Resolved

                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                        Website: www.oneassist.in

                        I am just going through my hdfc credit card statement and saw that on 28th march 2018 inr 1899/- had been deducted from my account for renewal of one assist without intimating me and without my permission. I have not received any message before and after about the renewal. I m continuously calling on customer care number for cancellation the policy, but they are not cancelling the servicing.

                        I request you to kindly cancel this policy and refund inr 1899/- back to my account.

                        Thankyou
                        Ritu sharma

                        Amount of rs 1899/- deducted from hdfc credit card on 28th march 2018.
                        May 5, 2018
                        Complaint marked as Resolved 
                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 04, 2018
                        OneAssist Consumer Solutions Customer Care's response
                        "Dear Customer

                        Greetings from OneAssist..!

                        We deeply regret for the inconvenience caused to you & appreciate your patience.

                        We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                        Should you require any further assistance, please reach us at[protected].

                        Regards,

                        Sagar

                        Team OneAssist"
                        Apr 04, 2018
                        Updated by Ritu1811
                        Hi,

                        My Relationship No. is 1860887. And my registered mobile no is [protected]. I don't want to take the membership and I request you to kindly cancel the same at the earliest. And refund INR 1, 899/- back to my account.
                        Apr 05, 2018
                        Updated by Ritu1811
                        Hi One Assist Team,

                        I am still awaiting a reply from your end. Please revert asap.

                        Ritu Sharma
                        Sir, by mistake i have subscribe your plan without having knowledge of any thing. Further I had done complaint to customer but i did not get any response from that side. Now please Refund my fee as soon as possible.
                        Plan Name - Enhanced WA Power Single Plan.
                        Relationship No.- 3855940.
                        Hi One Assist Team,

                        I am still awaiting a reply from your end. Please revert asap.

                        Ritu Sharma
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                          S
                          Sandeep.Mamta
                          from Srinagar, Jammu and Kashmir
                          Apr 4, 2018
                          Resolved
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                          Resolved

                          Address: Firozpur, Punjab, 152022
                          Website: Oneassist.in

                          My relationship number 1884396 mamta rani, alid upto 16/04/2018... I want cancelled this policy so i called on your toll fre number for cancellation but plicy renewed by oneassist and 2999 rs. Deduct automatically on 03/04/18 without my permission... Even last date valid upto 16/04/18... How to do this... So please payment 2999 rs refund to mamta rani account and discontinue my policy for future.
                          May 13, 2018
                          Complaint marked as Resolved 
                          OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 04, 2018
                          OneAssist Consumer Solutions Customer Care's response
                          Dear Mamta,

                          Greetings from OneAssist...!

                          We deeply regret for the inconvenience caused to you.

                          As per your request, plan has been cancelled vide Service Request number 3053837 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                          Regards,

                          Brij

                          Team OneAssist.
                          Dear Sir/Madam,
                          Kindly refund the amount debited for One Assist Services INR 1, 899.00 from my account on 29/03/2017, Details of my account are as under
                          A/C: [protected]
                          CUST ID:[protected]
                          M:[protected]
                          Regards
                          Sanjeev Kumar Gupta
                          AXIS BANK Ltd.
                          Customer
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                            S
                            sur2305284
                            from Korba, Chhattisgarh
                            Apr 4, 2018
                            Resolved
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                            Resolved

                            Address: Wardha, Maharashtra, 442302
                            Website: oneassist.in

                            One assist plan — cancellation and refund

                            I received sms from icici bank that rs-1299/- deducted from my debit card to one assist plan on 03/04/2017 and rs. 1399/- on 03/04/2018. Without my permission.. I also got a msg and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my debit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                            Please deactivate and refund my money asap
                            Date of incident : 03/04/2017 and 03/04/2018
                            Icici bank acc no.[protected]

                            Otherwise i'll complain about this to consumer court
                            May 5, 2018
                            Complaint marked as Resolved 
                            OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 04, 2018
                            OneAssist Consumer Solutions Customer Care's response
                            Dear Customer,

                            Greetings from OneAssist..!

                            We deeply regret for the inconvenience caused to you & appreciate your patience.

                            We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                            Should you require any further assistance, please reach us at[protected].

                            Regards,

                            Brij

                            Team OneAssist.
                            Hi,
                            I am an HDFC bank credit card holder. I recently received a mail regarding one Assist Membership renewal and that it is auto renewal. I am NOT INTERESTED in the One Assist card protection service anymore. So, cancel the membership and DO NOT RENEW or debit any amount from my card.

                            Name: Vanakanniga
                            One assist ID: [protected]

                            Thanks
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                              F
                              Felix Rufus Nadar
                              from Mumbai, Maharashtra
                              Apr 3, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400081
                              Website: www.oneassist.in

                              Hello there

                              I am really pissed about the auto deducting my money. Today as on 4th april 2018 received a sms saying amount 1899/- deducted from my debit card to one assist membership fee. I dont even know the company and this kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co. Even the website doesnt have an option to delete account or stop the auto renewal. I have attached the screenshot as a proof that amount got deducted from account

                              I want my money back. Dont dare again to do this.

                              Please deactivate and refund my money asap

                              Name: felix rufus nadar
                              Date of incident : 4/03/2018
                              Mobile no: [protected]
                              Email : [protected]@gmail.com
                              Relationship no : 876744
                              Icici debit card no. Xx8808
                              +2 photos
                              May 16, 2018
                              Complaint marked as Resolved 
                              OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 04, 2018
                              OneAssist Consumer Solutions Customer Care's response
                              Dear Felix,

                              Greetings from OneAssist...!

                              We deeply regret for the inconvenience caused to you.

                              As per your request, plan has been cancelled vide Service Request number 3054134 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                              Regards,

                              Brij

                              Team OneAssist.
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                                K
                                Kajalg
                                from Nashik, Maharashtra
                                Apr 3, 2018
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                                Address: Pune, Maharashtra, 411033

                                I received call from icici bank and they just given information about one assist plan after that they automatically activated one assist plan and deducted rs-2499/- from my saving a/c. Without my permission. I really don't need this service. So please deactivate this plan and refund my money.

                                My a/c number:[protected]
                                One assist number: sr[protected]

                                Thank you,
                                Kajal
                                OneAssist Consumer Solutions customer support has been notified about the posted complaint.
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                                  H
                                  Harkishan855
                                  from Delhi, Delhi
                                  Apr 3, 2018
                                  Resolved
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                                  Resolved

                                  Address: 123504
                                  Website: www.oneassist.in

                                  Hereby automatically activate this plan. I don't have a knowledge and even benefits in this plan, i got a sms/call from icici bank and automatically deduct rs 1500 appx to one assist plan without my permission even i not fill up the form. I don't even know the company and this kind o[censored]nsolicited charging of my debit card. Please deactivated and refund my money as soon as possible. My one assist relationship no. 731142 validity 14.03.2019
                                  May 13, 2018
                                  Complaint marked as Resolved 
                                  OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 03, 2018
                                  OneAssist Consumer Solutions Customer Care's response
                                  Dear Har Kishan,

                                  Greetings from OneAssist...!

                                  We deeply regret for the inconvenience caused to you.

                                  As per your request, plan has been cancelled vide Service Request number 3050929 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                  Regards,

                                  Brij

                                  Team OneAssist.
                                  I'm using hdfc credit card ending with 6073, without my knowledge debited Rs 1399 . My account, I don't want one asisst membership plan please cancel and refund my money soon as possible.
                                  Once again I requested to cancel that plan and refund my money
                                  Customer ID:75350540
                                  Card ending: 6073
                                  Mobile: [protected]
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                                    C
                                    Christian victor R
                                    from Mumbai, Maharashtra
                                    Apr 3, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400059
                                    Website: [email protected]

                                    I had started this one assist plan in 2015. But after that i don't feel any useful. So want to discontinue it in 2016. I called to their customer care executive. He convinced me to continue for one more year with 400rs/- discount but with that i also suggest that i don't want this from next year. But they repeated again and that also without any prior consent and information through mail od sms.'
                                    And i was well aware that this time also they will make same mistake. So on 8/1/2018 i called to discontinue but they said i will have call from them for renewal that time i can cancel.
                                    But this year on 31/3/2018 also they deducted rs 1399/- from my credit card without informing.
                                    I called on 2/4/18 for refund but they are not responsive and again insisting to keep 1 more year and giving me discount 400/-.
                                    Please help me to cancel my plan and to get refund full amount of 1399/-.
                                    May 18, 2018
                                    Complaint marked as Resolved 
                                    OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 03, 2018
                                    OneAssist Consumer Solutions Customer Care's response
                                    Dear Customer,

                                    Greetings from OneAssist..!

                                    We deeply regret for the inconvenience caused to you & appreciate your patience.

                                    We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                    Should you require any further assistance, please reach us at[protected].

                                    Regards,

                                    Brij

                                    Team OneAssist.
                                    Apr 04, 2018
                                    Updated by Christian victor R
                                    My registered mobile number is [protected]. and mail id is [protected]@gmail.com
                                    dear one assist team,

                                    My register number is [protected] and mail id is [protected]@gmail.com
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                                      R
                                      robotm
                                      from Rampur, Uttar Pradesh
                                      Apr 3, 2018
                                      Resolved
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                                      Resolved

                                      Cancellation of one assist membership
                                      I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 8626 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                                      Name :-monika sharma
                                      Mobile no. :- [protected]
                                      Credit card number ending :- 8626
                                      May 7, 2018
                                      Complaint marked as Resolved 
                                      OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                      Apr 03, 2018
                                      Updated by robotm
                                      I have not received refund money in my credit account. can you tell me that how much time you will take to refund amount?
                                      Verified Support
                                      Apr 03, 2018
                                      OneAssist Consumer Solutions Customer Care's response
                                      Dear Monika,

                                      Greetings from OneAssist...!

                                      We deeply regret for the inconvenience caused to you.

                                      As per your request, plan has been cancelled vide Service Request number 3050080 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                      Regards,

                                      Brij

                                      Team OneAssist.
                                      Apr 08, 2018
                                      Updated by robotm
                                      after 7 days I have not received refund amount in my credit card account .can you tell me how many days you will take to refund amount.
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                                        K
                                        Kavyakavy103
                                        from Chennai, Tamil Nadu
                                        Apr 3, 2018
                                        Resolved
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                                        Resolved

                                        Address: Chennai, Tamil Nadu

                                        I received sms from icici that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I got a sms from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act. I m continuously calling on[protected], and [protected], but they not cancelling the servicing. I am facing this issue for past 3 years. Every year the customer care executive says he wills cancel in next year. But still plan is notto cancelled
                                        May 6, 2018
                                        Complaint marked as Resolved 
                                        OneAssist Consumer Solutions customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 03, 2018
                                        OneAssist Consumer Solutions Customer Care's response
                                        Dear Dkkumar,

                                        Greetings from OneAssist..!

                                        We deeply regret for the inconvenience caused to you & appreciate your patience.

                                        We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                        Should you require any further assistance, please reach us at[protected].

                                        Regards,

                                        Brij

                                        Team OneAssist.
                                        Verified Support
                                        Apr 03, 2018
                                        OneAssist Consumer Solutions Customer Care's response
                                        Dear Kavyakavy103,

                                        We deeply regret for the inconvenience caused to you & appreciate your patience.

                                        We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                                        Should you require any further assistance, please reach us at[protected].

                                        Regards,

                                        Brij

                                        Team OneAssist.
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