Got an sms today from icici bank showing money deduction of rs 1899 for cpp/oneassist has been regd vide sr[protected] on 08-mar-18. It will be completed in 1 wkg day. The money was deducted withour even my consent called cancellation department 3 times but there was no confirmation msg received that plan has been cancelled or anything last year this the same thing happened told them to cancel but they didnt do it but just repeated the same mistake n deducted without any consent and the confirmation calls are just waste because they keep arguing and dont confirm it and then lie i want my refund asap and i dont want to use any of your services ever as i dont need it surely not ever from your company.
Please deactivate the services and refund my money asap
Date of incident - 08-mar-18
Icici debit card - xx0366
Relationship number-1805065
Phone no - [protected]
Mar 14, 2018
Complaint marked as Resolved Contacted them through their facebook page n sent them a msg about the situation n got a reply of the service has been cancelled n refund has been initiated to the bank
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Due respect that with any information a amount of RS 1399 is debit from my credit card and activate One Assist plan which is totally unknown from my end. Also I am not interested it. So i want to deactivate the One Assist service of my credit card and refund the amount.
Tapan Sarmah
Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you.
As per your request, plan has been cancelled vide Service Request number 2996042 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.
Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.
Regards,
Brij
Team OneAssist