One assist plan — cancellation and refund
I received sms from icici bank that rs-1899/- deducted from my credit card to one assist plan on 14/03/18. Without my permission... I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.
Please deactivate and refund my money asap
Date of incident : 14/03/2018
Apr 19, 2018
Complaint marked as Resolved
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2018
OneAssist Consumer Solutions Customer Care's response Dear Risika,
Greetings from OneAssist..!
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in
Should you require any further assistance, please reach us at[protected].
Regards,
Brij
Team OneAssist
Due respect that with any information a amount of RS 1399 is debit from my credit card and activate One Assist plan which is totally unknown from my end. Also I am not interested it. So i want to deactivate the One Assist service of my credit card and refund the amount.
Tapan Sarmah
Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you.
As per your request, plan has been cancelled vide Service Request number 2996042 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.
Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.
Regards,
Brij
Team OneAssist