OneAssist Consumer Solutions Complaints & Reviews

Hi team,

On 8th march oneassist consumer solutions pvt. Ltd deducted rs.1, 386.27 from my credit card. Card no ending with 9193. My hdfc customer care told me that its a membership charge i have pay but i haven't any knowledge about that. Its an unauthorized transaction from my card.

Kindly cancel my membership if any and process refund. Other wise we will move toward legal process against your company

Hello there
I received sms from hdfc bank today that rs 1399 / deducted from my credit card to one assist membership fee. Hdfc customer rang information, i got message that to send stop oa to [protected] to opt out from one assist, which i already did on 3/03/2018. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act. How dare you take my money without my consent never do this again.
Please deactivate and refund my money asap
Name: rahul thube
Relationship no 3989980
Date of incident :18/3/2018
Hdfc credit card no xx 8856
Mobile no: [protected]
Email: [protected]@yahoo.com
Details:
Date :18/03/2018 one assist mfee 1399.00 dr

Hi sir/madam,
I want to deactivate the one assist plan which is activated in my icici bank account. From the past two years, every year in june month the amount of 1800 rs is getting deducted from my accout. I dont know how the plan got activated but i dont want this plan and i need to deactivate this. I got to know after so long time for what and from where the amount is getting deducted.
Thanks in advance. Can you please consider and deactivate this plan.

Inspite of mailing of not interested icici bank has deducted 1799 towards oneassist

Please cancel the service & refund my money.
Below details:

Original-recipient: rfc822;[protected]@icicibank.com
Final-recipient: rfc822;[protected]@icicibank.com
Action: failed
Status: 5.1.1
Diagnostic-code: smtp;550 5.1.1 unknown or illegal alias: [protected]@icicibank.com
Remote-mta: dns;mlxjmsfe02. Icicibank.com
X-display-name: customerservice

— forwarded message —
From: sanjeeb mukherjee
To: customerservice
Cc:
Bcc:
Date: fri, 09 feb 2018 16:01:06 +0530
Subject: re: status of your sr[protected]
Am not interested in this policy, where is my confirmation? Any money deducted for this policy is not my responsibility.

On fri, feb 9, 2018 at 2:17 am, customerservice wrote:
Dear customer,

Greetings from icici bank.

Your (New policy) new policy of cpp/oneassist for (Privilege single-rs.2799) wa privilege single rs. 1899 has been regd vide sr[protected] on 09-feb-18. It will be completed within 1 working days.

Sincerely,
Customer service team.
Icici bank limited.

Rs 1899 has been deducted from my debit card against one assist plan activated in my axis debit card. However i am not at all interested in the plan. I want the amount to be refunded back to my card immediately.

Axis executive gave wrong information about the plan charges and also said it is mandatorily provided by the bank.

I have not even completed my free look period. So, i want full amount to be refunded to my card as i do not wish to continue.

Relationship number: 3977822

Hi,

A membership fee of 1899 rupees has been deducted from my hdfc credit card account without prior notification or intimation for one year membership of oneassist. I installed the app last year as requested by hdfc and gave the details for one year free membership. Now, without prior notice, they deducted an amount of 1899 without my permission and afterwards send me a message. I want to deactivate the account and refund of my money. My relationship id is 1826470.

Thanking you

Shiyas b

Dear one assist team
I have taken welcome kit from one assist in last year only for one year now i don't want to continue this service. Now i want to deactivate this service with immediate effect
Without my acknowledge rs1899 debited from my account. Please deactivate the service and refund my amount rs1899.
My account no is[protected] with hdfc bank

Ram kumar dubey

I had taken one assist membership last year for rs.1799 but faced immense difficulty in registering my devices on the site, did not get much help from one assist customer support also so decided not to renew its membership. But to my surprise they charged membership fee from my cerdit card without my approval. I lodged a complaint and requested for cancellation of the plan and refund of my deducted amount of rs.1899 on 3rd of march 2018. My cancellation and refund of rs.1899 is still pending.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5252 without my concern and my plan strt date :01/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
Oneassist relationship number : 1771515
Name :- manoj machhi
Credit card number ending :- 4054

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5252 without my concern and my plan strt date :20/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
Oneassist relationship number : 3838600
Name :- manoj chouhan
Credit card number ending :- 5252

Sir/mam, i had claimed (Claim sr#2803836) to repair my mobile phone against membership id [protected]. My claim was accepted and i recieved a call on 01 or 02 of february from oneassist representative that "pick up service is not available at your location so please send me your phone on '25/14 east place nagar, crown plaza building, 3rd floor, room number 304 new delhi 110008'." so i courier my phone on this address on 02 february. Then on monday, 05 february about 12 oclock i recieved another call from oneassist representative saying that "wrong address was given to you by mistake, please cancel courier order, and send the phone on"17/4 3rd floor, main market, tilak nagar, behind police booth, mangal bazar road, new delhi 110018". Then i immediately contacted my courier company and they said that your pakage is already delivered. My phone was in the hand o[censored]nkown person. How can the company like oneassist show this type of negligence?, then i travell 400 km to receive my phone from that person. Its costs me 4000 rupees and too much tension. Instead of showing apologies, now they are not willing to repair my phone even after a month, even closed the case by their side. Please help me.
My contact number is [protected] (Registered with oneassist) but call me on [protected] secondary number.

Submit a complaint
Cancellation of one assist membership
I am a icici bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9005 without my concern on date:01/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/- in my same account at earliest so that i can get my 100% refund.
Also tried to reach your customer care no, but its of no use. Just transfer...

Following are my one assist account details.
One assist relationship number : 794350
Name :- adesh chavan
Mobile no. :- [[protected]]
Credit card number ending :- 9005

Oneassist consumer solutions — membership fee

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0111 without my consent on date:14/03/2018. I am not interested in this service and don't want continue this membership any more. Even i called one-assist and hdfc bank customer-care in feb.2018 for discontinuation of one assist service. It is against the consumer rights to forcibly deduct money from my credit card. So immediately cancel this membership and refund my debited amount of rs.1899/- in my account.

One-assist relationship number : 1818372
Membership id: [protected]
Name :- karamjit
Credit card number ending : 0111

Email id: [protected]@gmail.com

Dear sir/madam
Relationship no. 3261787 date validity 14/12/2018. I lost my wallet so i request you to pls issue my driving licence which is covered in your policy. But since 3 months i had not got my dl from your side.
Dl is very important document for bike/ car driving.

Manish shahi
Gorakhpur[protected],
[protected]

One assist plan — cancellation & refund my amount

Karthikeyan on feb26, 2018
Submit a complaint
I received sms from axis bank rs-1899/- deducted from my deit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto-renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my debit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: srikanth
Axis debit card no. Xx5852
Email : [protected]@gmail.com
Oneassist relationship number : 788936

I am a icici bank debit card holder. An amount of rs 1899 has been deducted from my account without my permission.

I had requested a cancellation of the plan through the icici banks customer care but the call was never properly connected and answered.

I am not interested in any such plan (Enhanced wa privilege single plan) so plaease make sure that the amount is refunded and the plan is deactivated.

Relationship number: 3940787
Name:nancy parekh
Date of plan activation:[protected]

Oneassist consumer solutions — membership fee

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9759 without my concern on date:15/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 1823109
Name :- shivakumar aradhya s s
Credit card number ending : 9759

Email id: [protected]@gmail.com

Hi,

I received sms from hdfc bank credit card that rs-1399/- deducted from my credit card for one assist plan. On 6:57 pm. 10 march 2018 this amount has been deduct without my permission.
I called up the customer care team they told the amount will be refunded to my account within 24 hrs.
Yet the amount is not refunded till date.
Please look into the matter at the earliest and revert to the mail as soon as possible.

Thanks
Pradeep kumar
Mobile[protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 9602 without my concern on date:15/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 1818856
Name :- dhivya anbalagan
Credit card number ending : 9602

It was 20 jan 2018 when i ask for the claim. My service request number 2787034 is this. I own a macbook air 13 for which i claimed the
Request. From then they took around one month after a lot of call and correspondence they picked my laptop on 21 feb 2018 and later they mailed me up for the estimate of 42100 from the service center and further mailed that they have forwarded the concern to national insurance company. After this mail on 21/02/2018 they are responding with the same excuse of national insurance company and they have nothing to say.

Its a long time. I need help...