OneAssist Consumer Solutions Complaints & Reviews

I am not intrested in one assist plan. I have received a sms from hdfc cc & one assist that a sum of rs 1399/- will be debited from my account for one assist membership. Kindly cancelled it. My credit card no..4523. One assist membership no.1810719. This is to informed you that this kind o[censored]nsolicited charging is unbearable as i have not started hdfc cc & not even generated my pin.

Sir/mam i bought one assist insurance for my smartphone which cost me around 3840 rupees for my mobile security as physical and liquid damage protection after some time i accidentally damage my smartphone so i head to file a claim i had done all the paper work 10 days ago from present date but they are just giving me dates or. They just told me our concern team is verifying your documents we will request you to wait 48 hours. Dear sir mam please help me to get my claim

Iam akhil george and currently waiting for my hdfc credit card to get delivered.

One assist customer service has enrolled me for a membership of rs 1899 on first time fee.

I want to cancel that service of one assist because i dont want this feature to be activated. Your customer care assistant made me enrolled in this feature compulsarily.
So i like to cancel that before my first bill is recieved

I want to cancel my one assist membership and i want refund of my amount which deduct from my account around 2000 so please refund it and finally cancel the membership and i will be highly thankful to you so i strongly recommend you to cancel my one assist membership and refund my amount and provide me solution and procedure fpr cancellation and refund the amount finally.

To one assist

As per earlier conversation i got information from one assist that i will get another temporary phone when your representative will pickup my phone for repairing.
Now on the day of pickup i am getting info that i will get another temporary cell phone after 5 days of pickup.
Every time i am getting new information. New documents requirement from one assist.
One of the worst service i am getting from one assist

Even managers are so busy that they cant even pick up the calls
Without temporary cell phone don't send any one to pickup my phone
I have tourism business. 5 min cell switch off will also affect my business and you are asking for 5 days
Your company representative is telling me that pickup man is normal courier service person. He is not from one assist etc. But that is not my lookout
I just want as per your commitment only that when you will arrange temporary smart phone then only send someone for pickup

Omkar sawant

I am a hdfc bank credit card holder. You have debited rs. 1899/- from my savings account without any of my knowledge on date:15/03/2018. I didn't expect these kind of activities from oneassist, am not interested about this service and don't want this membership any more.

Also tried to reach your customer care # several times, but its of no use. Just cancel the membership and refund this debited amount of rs.1899/- asap.

Oneassist relationship number : 1865738
Name :- gowtham s

Hi sir/madam,

My self sampath.

One assist membership fee renewal amount debited from my cc without any indimation, without my knowledge.

They have directly debited from my credit card, how is it in rules. How bank is setting up a policy like this without customer indimation.

Atleast they have to indimate to the customer prior that, annual renewal will be charge or like this. But there is no indimations.

I want refund for the same. Kindly do the needful

My mail id is - [protected]@icloud.com
My credit card end with 3742.
Mobile-[protected]

Hi team,

On 8th march oneassist consumer solutions pvt. Ltd deducted rs.1, 386.27 from my credit card. Card no ending with 9193. My hdfc customer care told me that its a membership charge i have pay but i haven't any knowledge about that. Its an unauthorized transaction from my card.

Kindly cancel my membership if any and process refund. Other wise we will move toward legal process against your company

Hello there
I received sms from hdfc bank today that rs 1399 / deducted from my credit card to one assist membership fee. Hdfc customer rang information, i got message that to send stop oa to [protected] to opt out from one assist, which i already did on 3/03/2018. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act. How dare you take my money without my consent never do this again.
Please deactivate and refund my money asap
Name: rahul thube
Relationship no 3989980
Date of incident :18/3/2018
Hdfc credit card no xx 8856
Mobile no: [protected]
Email: [protected]@yahoo.com
Details:
Date :18/03/2018 one assist mfee 1399.00 dr

Hi sir/madam,
I want to deactivate the one assist plan which is activated in my icici bank account. From the past two years, every year in june month the amount of 1800 rs is getting deducted from my accout. I dont know how the plan got activated but i dont want this plan and i need to deactivate this. I got to know after so long time for what and from where the amount is getting deducted.
Thanks in advance. Can you please consider and deactivate this plan.

Inspite of mailing of not interested icici bank has deducted 1799 towards oneassist

Please cancel the service & refund my money.
Below details:

Original-recipient: rfc822;[protected]@icicibank.com
Final-recipient: rfc822;[protected]@icicibank.com
Action: failed
Status: 5.1.1
Diagnostic-code: smtp;550 5.1.1 unknown or illegal alias: [protected]@icicibank.com
Remote-mta: dns;mlxjmsfe02. Icicibank.com
X-display-name: customerservice

— forwarded message —
From: sanjeeb mukherjee
To: customerservice
Cc:
Bcc:
Date: fri, 09 feb 2018 16:01:06 +0530
Subject: re: status of your sr[protected]
Am not interested in this policy, where is my confirmation? Any money deducted for this policy is not my responsibility.

On fri, feb 9, 2018 at 2:17 am, customerservice wrote:
Dear customer,

Greetings from icici bank.

Your (New policy) new policy of cpp/oneassist for (Privilege single-rs.2799) wa privilege single rs. 1899 has been regd vide sr[protected] on 09-feb-18. It will be completed within 1 working days.

Sincerely,
Customer service team.
Icici bank limited.

Rs 1899 has been deducted from my debit card against one assist plan activated in my axis debit card. However i am not at all interested in the plan. I want the amount to be refunded back to my card immediately.

Axis executive gave wrong information about the plan charges and also said it is mandatorily provided by the bank.

I have not even completed my free look period. So, i want full amount to be refunded to my card as i do not wish to continue.

Relationship number: 3977822

Hi,

A membership fee of 1899 rupees has been deducted from my hdfc credit card account without prior notification or intimation for one year membership of oneassist. I installed the app last year as requested by hdfc and gave the details for one year free membership. Now, without prior notice, they deducted an amount of 1899 without my permission and afterwards send me a message. I want to deactivate the account and refund of my money. My relationship id is 1826470.

Thanking you

Shiyas b

Dear one assist team
I have taken welcome kit from one assist in last year only for one year now i don't want to continue this service. Now i want to deactivate this service with immediate effect
Without my acknowledge rs1899 debited from my account. Please deactivate the service and refund my amount rs1899.
My account no is[protected] with hdfc bank

Ram kumar dubey

I had taken one assist membership last year for rs.1799 but faced immense difficulty in registering my devices on the site, did not get much help from one assist customer support also so decided not to renew its membership. But to my surprise they charged membership fee from my cerdit card without my approval. I lodged a complaint and requested for cancellation of the plan and refund of my deducted amount of rs.1899 on 3rd of march 2018. My cancellation and refund of rs.1899 is still pending.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5252 without my concern and my plan strt date :01/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
Oneassist relationship number : 1771515
Name :- manoj machhi
Credit card number ending :- 4054

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5252 without my concern and my plan strt date :20/02/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
Oneassist relationship number : 3838600
Name :- manoj chouhan
Credit card number ending :- 5252

Sir/mam, i had claimed (Claim sr#2803836) to repair my mobile phone against membership id [protected]. My claim was accepted and i recieved a call on 01 or 02 of february from oneassist representative that "pick up service is not available at your location so please send me your phone on '25/14 east place nagar, crown plaza building, 3rd floor, room number 304 new delhi 110008'." so i courier my phone on this address on 02 february. Then on monday, 05 february about 12 oclock i recieved another call from oneassist representative saying that "wrong address was given to you by mistake, please cancel courier order, and send the phone on"17/4 3rd floor, main market, tilak nagar, behind police booth, mangal bazar road, new delhi 110018". Then i immediately contacted my courier company and they said that your pakage is already delivered. My phone was in the hand o[censored]nkown person. How can the company like oneassist show this type of negligence?, then i travell 400 km to receive my phone from that person. Its costs me 4000 rupees and too much tension. Instead of showing apologies, now they are not willing to repair my phone even after a month, even closed the case by their side. Please help me.
My contact number is [protected] (Registered with oneassist) but call me on [protected] secondary number.

Submit a complaint
Cancellation of one assist membership
I am a icici bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9005 without my concern on date:01/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/- in my same account at earliest so that i can get my 100% refund.
Also tried to reach your customer care no, but its of no use. Just transfer...

Following are my one assist account details.
One assist relationship number : 794350
Name :- adesh chavan
Mobile no. :- [[protected]]
Credit card number ending :- 9005

Oneassist consumer solutions — membership fee

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0111 without my consent on date:14/03/2018. I am not interested in this service and don't want continue this membership any more. Even i called one-assist and hdfc bank customer-care in feb.2018 for discontinuation of one assist service. It is against the consumer rights to forcibly deduct money from my credit card. So immediately cancel this membership and refund my debited amount of rs.1899/- in my account.

One-assist relationship number : 1818372
Membership id: [protected]
Name :- karamjit
Credit card number ending : 0111

Email id: [protected]@gmail.com