OneAssist Consumer Solutions Complaints & Reviews

I got a call from icici bank and without my concern they charged me with 1900rs and activated one assist service. Please cancel it on immediate basis
I have called more than 5 times at one assist care but they keeps on saying be on line and they cut call in between. I need full refund as i havent used it yet.
Policy no. 3884203
Name - daljeet singh

Hello there

I Received SMS from HDFC BANK that RS-1899/- deducted from my credit card to ONE ASSIST PLAN. without my permission..or confirmation i also got a mail from one assist team. i dont even even company will debit automatically in my cc this kind o[censored]nsolicited charging of my credit card and i m trying to speak with customer care for cancellation from 3 days there is no response from customer care. They will put our call hold for more than 1 hour and they wont do cancellation. I want to immediate cancellation refund

Please deactivate and refund my money ASAP
date of incident : 22/03/2018
Kotak Credit Card No.xx5007
OneAssist register mob Number : [protected]
relationship number: 1843416

Dear team,
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money in my a/c

I am requesting you please cancel my policy & refund my amount.

One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

One assist customer care number[protected]
I have not opted for oneassist plan despite of that i was charged rs1399 by the company from my hdfc credit card. I tried to contact oneassist customer care almost 6 times in last 7 days but my call was never transfered to their subscription cancellation department. I am really fedup with the company.

Kunal kumar
Mob [protected]
Oneassist relationship no 1748414

Dear team,
I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap.

Last 5 day's i am call to one assist toll free no regarding cancellation of my policy but not proper response i am received from your side. They give me one complaint no. 3023438.

I am requesting you please cancel my policy & refund my amount asap.

My icici a/c number :[protected]
One assist id number: 3976769

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

Arti

Hi,
I'm INJAMAM UL HOQUE, my relationship ID-4012286, I have purchased a plan for my REDMI NOTE 4, Rs. 1359.15. But now I want to cancel it and wanting refund. Then your customer care saying that for refund I HAVE TO PURCHACE ANOTHER PLAN & then I will get refund.
But, I don't want to take any risk. So, I HAVE THE RIGHT TO GET REFUND WITHOUT PAYING MORE.
Thanking you,
INJAMAM UL HOQUE

Dear sir/madam
Last year once rs 1399 deducted from my account i called your customer care and informed them to deactivate oneassist service.
But they renrwed without my permission & again this year deducted my rs 1399 from my account without any notification mail or call from oneasiist team
Please deactivate my account immidiately or i will go for leagal action.
Even though i am calling to your team they are very very rude & cut my calls.
As soon as possible deactivate my account & refund my money.
Abhishek dutta
Bangalore

Sir/madam,
1. I received a call from icici bank and they just given information about one assist plan after then they automatically activated this plan and deducted rs.2799, rs.1799 vide sr[protected] on 01/10/2016 respectively. From my savings account no.[protected] and one assist id 597498. I don't need this plan accually please deactivate this plan and refund money asap.
2. Make sure to deactivate this plan asap, if not i will also no more as a icici bank customer.
Thanks

Krishna nandan singh

Dear sir/madam,
Last year once rs.1799 once deducted from my account i called your customer care and told them to deactivate oneassist service.
But on 27th march 2018, again i recieved a renewal notification mail from oneassist team that on 11/4/2018 rs. 1799 will deducted from my icici bank account.
Please deactivate my account immidiately or i will take legal step.

Souvick dalal
Oneassist relationship no - 873573
Membership id: [protected]

I have not opted for oneassist plan despite of that i was charged rs1399 by the company from my hdfc credit card. I tried to contact oneassist customer care almost 6 times in last 7 days but my call was never transfered to their subscription cancellation department. I am really fedup with the company.

Kunal kumar
Mob [protected]
Oneassist relationship no 1748414

Today i have received an sms saying that i have chosen one assist plan and will be charged 1399,
First of all, i never applied for any kind o[censored]seless service like this, and seriously i don't want this, please cancel my plan and i[censored] have credited any amount please refund that too,
I have sent a stop oa sms, but still not received any confirmation sms from your side, please do something

What u guys are thinking?? We will happy with an unwanted service like this??

My customer id : 70027014

Oneassist membership was renewed on my hdfc credit card without my consent despite oneassist explicitly mentioning during initial membership setup that the renewal won't happen unless i wanted it to. I would like to cancel the membership and request a refund of the full amount.
Credit card - hdfc credit card ending with xx4072
Amount - rs. 1899 /-
Oneassist relationship no - 1839987

Hi,
I am an hdfc bank credit card holder, card number ending with 9357. I recently received a mail regarding auto-renewal of one assist membership. I am not interested in this service and don't want this membership anymore. So, cancel the membership and do not auto-renew it and don't debit 1799 from the account.

Relationship no:1906130
Name : visalakshi vairavan

Hello there,

An amount of rs-2499/- has been deducted from my hdfc credit card to one assist plan, without my permission. I didnt even get any mail or confirmation message. I dont even know the company. This unauthorized charging for my credit card and using my card without any permission is not at all exceptable.

Please deactivate the plan and refund my money asap.
Deducted date : 18th nov 2017
Name : apurva m

Please note i have received mail from oneassist to auto-renewal of the membership. I am not interested to continue this service. So kindly deactivate the same. You are not allowed to deduct any fund from my credit card.
I have tried to contact on customer care number[protected] but they have not solved my issue. And also mailed my concerned but i feel they will contact only new customer only they are not interested in existing & exiting customers.

I received sms from axis bank rs - 1899 deducted from my account for one assist service without my permission. I don't want to get facilities from one assist service. Without permission deduction money one kind of fraud activities. I already contact one assist toll free number but not solve.

Please deactivate the service and refund my money.
Date of incident-22/03/2018. Time - 11.30a. M
One assist relationship number-4013137

All are cheater. Company is also full by thefts... Fraud company, i will do your complaint more many times on google again and again and again while you will not refund my money back..

Fraud full company one assistance

Call me sandeep sharma
[protected]

Last complained of feb month & again charged auto renewed hahaha
Useless company bul*t

To,
Oneassist consumer solutions
Matter - wallet security

It was very bad & worst experience with one assist service. Your company knows only how to cheat customer for money. No service no help resolution only listening you company have. I told your employee about my case her named priya ([protected]) in your company. She is very care less about her job she is speaking a lie every time when i called. And now she is not responding me & not picking my phone call from 2 months. This is my last month of your service & year. I will not reffer to anyone for company service. I registered complaint on 9 oct 2017 but no respond yet. Now i want my money 1799/- back asap.

Totally time waste and money waste with your company.

Sandeep sharma
[protected]
Driving license req no.
275141

On 16/03/18, I made a payment to One Assist (an insurance company) through the service of Zaakpay.com/Instamojo as a third party vendor. I got a receipt for the successful transaction. But Instamojo/Zaakpay.com is denying the payment and OneAssist isn't helping my case either. They have ceased to respond to my e-mails and are not sharing any further information.
I have made another payment on 24/03/18. Still, there is no response from them.
I am attaching the screenshot of my account statement from which I made the payment. It is clear that I made a successful payment on 16/03/18. After that, as of now, I haven't received any refund (cause the third-party vendor is saying that payment was a failure) and it is clearly visible in my account statement that it was a successful transaction and there are no refunds as such.
I have also attached the receipt that was generated when I made the payment.
In spite of providing all the necessary proof, One Assist and Zaakpay.com/Instamojo is still accusing me of failed payment. Due to this glitch, One Assist is not returning my smartphone(which I had given to them for repair as it was insured by them).
Even after making a new payment they are not responding, they have my phone since 8th March and this has caused me a ton of problem. They promised in their plan offer to provide a courtesy handset while mine was under repair. But refused the service saying my city is a non-serviceable area. This company is selling lies and fake promise.Now they aren't even responding. Their customer care no. has no information, authority nor any power to forward the cases. We have to write them e-mails, to which they aren't responding. I request strict actions against such fraudulent companies

I have waited and stressed myself a lot in this claim procedure. Kindly end this dispute. As I am presenting my balance sheet, kindly ask the same from Zaakpay.com/Instamojo.
I have already paid the amount of 345, twice now
There is nothing to gain from this meager amount when compared to my Rs 14999 mobile phone. Kindly ask for documents from
Zaakpay.com/Instamojo, it will save all the time for us

Here are the bank details to which I made the payment on 16/03/18. I will also attach the details of second payment made on 24/03/18

Merchant Code CCA[protected]
Merchant Name zaakpay.com
Reference Number[protected]
Amount INR 345.00
Bank Reference Number[protected]
Debit Account SB-[protected]
Date 16/03/2018

Dear sir/madam,
Without intimation the amount 1399 on 16 march 2018 as one assist mfee has been deducted from my account hdfc credit card no xx xxxx 4171, one assist fee plan has been upgraded to individual power plan. I really feel sad about your services even i had deactivated your one assist service last year. Now you had upgraded another plan of individual power. This is such ridiculously behave to trap customer like me... I don't want such service to be activate... Again again without any intimate to customer how did you activate such service and trap customer like me.
Please look in these matters seriously and revert deducted money of one assist mfee in my credit card.

Your sincerely,
Santosh sawant
Mobile : [protected]

I have a insurance of 1400 /- my phone get liquid damage on 2 march but it is working properly at that time but after several days... It drag many problem such as speaker is not working mobile get heated in 10 mint and network is working properly... Insurance comapny is not fileing my complaint or not repairing my phone... Plzz refund my money i m no longer with insurance company